About the Role:

As a Staff Product Manager for Enterprise Share & Fund Plans, you'll own Ledgy's portfolio of share and fund plan products working hand-in-hand with some of the world's largest financial institutions to bring complex, high-stakes programs to life.

Our most important enterprise relationships are deeply collaborative. You'll work with clients to translate their requirements into solutions that work for them and for Ledgy. You will be running your own market and user research to build the domain expertise that lets you challenge assumptions, spot gaps, and make confident product decisions. The best outcomes come from both: a strategy that is based on deep client partnership and an independent point of view on where the market is going and what needs to get built.

At Ledgy you will:

• Own the Share & Fund Plans portfolio: starting with a major international pensions & savings program in Q3, with other exciting share and fund plans on the horizon
• Be the primary product partner for enterprise clients: navigate large organisations, manage senior stakeholders on both sides and know when to say yes, when to push back. You build the relationships that make complex programs succeed.
• Turn enterprise requirements into scalable product decisions: dig into RFPs and requirements documents and translate them into well-scoped solutions. Hold scope and complexity with conviction, making the strategic calls on what gets built and how it generalises, and where Ledgy draws the line.
• Run discovery to develop deep expertise in share and fund plan structures across Ledgy's core markets, including qualified vs. non-qualified plan treatment in the US and UK
• Collaborate with product leadership on strategy, balancing enterprise delivery milestones with longer-term platform investments
• Partner with Design, Engineering, and SMEs to write clear specifications and manage delivery in an agile setting
• Contribute to Ledgy's PM best practices, especially around enterprise co-build patterns and model high AI fluency, using AI tools to move faster and work smarter across research, documentation, and delivery
• Define and track success metrics for your team's initiatives, balancing enterprise delivery milestones with broader product KPIs

In the first 30 days:

• Be paired with an onboarding buddy and get up to speed on Ledgy's equity management platform, existing Share & Fund Plans capabilities, and the broader enterprise landscape
• Get introduced to the active enterprise programs and the key stakeholders involved on the client side
• Shadow customer calls, review existing requirements documents and RFPs, and start building your view of the opportunity
• Start contributing to roadmap discussions with guidance from team members

In the first 60 days:

• Fully own the client relationship for the Q3 pensions & savings program, understanding requirements, dependencies, and decision-making structures
• Develop a clear view of the scope, risks, and delivery plan for Q3 and communicate this confidently to internal and external stakeholders
• Fully master Ledgy's value proposition, understand our product capabilities and competitive landscape
• Participate in strategic discussions about scaling our share & fund plan product

In the first 90 days:

• Lead roadmap planning for the Share & Fund Plans pillar, balancing near-term enterprise delivery with longer-term platform investments
• Establish a working model for how Ledgy engages with enterprise clients in a co-build context, including how we scope, negotiate, and document bespoke requirements
• Collaborate with Product Marketing and Sales to refine our go-to-market narrative for pensions, savings, and fund plans
• Research Ledgy’s core markets regarding equity comp standards and complex share & fund plans to identify biggest opportunities

The job is a great fit if you:

• Have a minimum of 8+ years of product management experience, ideally in B2B SaaS with significant time spent in enterprise-facing roles
• Have a proven track record co-building with large enterprise clients, working from RFPs to deliver solutions that balance client needs with platform scalability
• Are a strong stakeholder and project manager, comfortable operating across multiple organisations and keeping complex programs on track
• Thrive when the roadmap is partly client-driven and know how to navigate that without losing product quality or long-term vision
• Are experienced working with large financial institutions or regulated enterprise customers, and understand the compliance and governance environments they operate in
• Are genuinely excited about startups: you move fast, adapt quickly, and bring energy and ownership to your work even when things are ambiguous
• Are well-versed in AI tools and apply them actively to increase your speed and the quality of your output. You're forward-thinking about how AI changes the way PMs work
• Have a strong sense of accountability, ownership and outstanding solution focus
• Have excellent communication skills, both written & verbal, and in the room with senior enterprise stakeholders; fluent in English

Nice to Haves:

• Background in financial services, fintech, or wealth management
• Experience with executive compensation or employee share purchase schemes
• Prior experience with equity management platforms

About the Role:

As a Senior Product Manager your job is to help us make equity work for our customers. Your primary focus will be on building comprehensive reporting and analytics solutions that automate complex financial processes and compliance requirements across our three core reporting pillars: Financial, Compliance, and Operational reporting.

At Ledgy you will:

• Develop a deep understanding of the equity management market as well as our customers, their pains and jobs-to-be-done. Over time, become a subject matter expert for equity reporting and act as point of contact for internal and external stakeholders
• Systematically analyze qualitative customer feedback, quantitative usage data and product gaps in collaboration with Design, Engineering and customer-facing business partners
• Collaborate with product leadership on the vision and strategy of our reporting and analytics pillar
• Define, plan, and execute a roadmap to bring Ledgy's financial reporting (IFRS 2, FRS 102, ASC 718), tax reporting and operational reporting to the next level
• Align your team around strategic goals, relevant KPIs, and track success metrics for measuring impact
• Break down complex problems and write clear documentation in collaboration with Design, Engineering, financial reporting experts, and product leadership
• Manage product delivery in an agile setting and support your team in all sprint activities
• Drive product launches through cross-functional work with Product Marketing and other go-to-market teams
• Support shaping the future of our product best practices to achieve the best business outcomes

In the first 30 days:

• Be paired with an onboarding buddy who will introduce you to the world of equity management and financial reporting
• Get to know the Financial Reporting team, engineers, design and financial reporting domain experts
• Understand how our reporting features integrate with the broader Ledgy platform
• Start contributing to roadmap discussions with guidance from team members

In the first 60 days:

• Independently contribute to reporting feature definitions and improvements
• Take ownership of key reporting features and product initiatives
• Participate in strategic discussions about scaling our reporting capabilities
• Work alongside engineers, design and domain experts, as well as other product managers, to implement robust reporting solutions that integrate seamlessly across the entire product
• Develop a deep understanding of the regulatory and business requirements our customers face
• Lead sprint planning and collaborate on technical specifications

In the first 90 days:

• Help shape the technical and product direction of our reporting offering
• Collaborate with Product Marketing and Sales to enhance go-to-market for reporting capabilities
• Drive the evolution of our reporting platform to support enterprise-scale customers

The job is a great fit if you:

• Have a minimum of 6+ years experience in Product Management, building customer-facing products, at least some of it in B2B SaaS
• Are experienced in building and scaling reporting, analytics, or accounting products with a focus on automation and user experience
• Understand financial systems, data analytics, reporting platforms, and/or compliance frameworks (e.g., SOC 1/SOC 2, IFRS)
• You are a fast learner and enjoy diving into complex regulatory and financial topics
• Have relevant experience working with cross-functional teams in an agile setting applying Scrum
• Enjoy working closely with C-level people at fast-growing companies, diving deep into their financial, legal and compliance structures and processes
• Have a strong sense of accountability, ownership and outstanding solution focus
• Collaboration is in your DNA, you break down silos, and work collaboratively in a result-oriented way
• Have excellent verbal and written communication and story telling skills; fluent in English

Nice to Haves:

• Experience with compliance frameworks (IFRS/GAAP, tax compliance reporting)
• Background in equity management, financial services, fintech, or accounting software
• Experience with business intelligence tools or data visualization platforms
• Knowledge of audit processes and controls

Team

Join the Anti-Financial Crime (AFC) department as our MLRO/GwB. You will lead our mission to prevent, detect, and combat money laundering, terrorism financing, and fraud. As the primary contact for BaFin and the FIU, you ensure Raisin Bank meets Geldwäschegesetz (GwG) and Kreditwesengesetz (KWG) requirements. In this role, you collaborate with a team of experts to develop internal guidelines, oversee control mechanisms, and manage training programs to ensure group-wide AFC compliance and integrity.

Your Responsibilities

• Regulatory Liaison: Act as the primary interface with the BaFin and the Financial Intelligence Unit (FIU).
• Policy Development: Design, implement, and maintain internal AFC policies, ensuring they reflect the latest updates to the GwG and AuA.
• Risk Management: Conduct and regularly update the group’s annual risk analysis to identify institutional risks related to money laundering and fraud.
• Monitoring & Investigation: Oversee the transaction monitoring systems and conduct manual investigations into high-risk accounts or complex structures.
• Advisory: Provide expert guidance to the Board and business units on high-risk client onboarding (PEP, High-Risk Jurisdictions) and the compliance implications of new products.
• Training: Develop and deliver mandatory AML/CTF training programs for all employees to foster a robust culture of compliance.
• Auditing: Coordinate with internal and external auditors during annual § 25h KWG audits.

Your Profile

• Minimum 5-7 years of relevant professional experience as an MLRO or Deputy MLRO within a bank.
• Expert knowledge of statutory requirements, particularly the German Money Laundering Act (GwG), BaFin AuA, AML Regulation, EBA Guidelines, and the German Banking Act (KWG).
• Deep expertise in the areas of KYC, customer identification, and complex risk rating methodologies.
• Proven experience in defending risk analyses before boards of management and supervisory authorities.
• Hands-on mentality and independent, proactive action paired with high entrepreneurial drive
• Strong analytical and conceptual skills combined with high decision making authority regarding technological innovations.
• Highest degree of integrity, a sense of responsibility, and the personal reliability required for a key function.
• Excellent communication and negotiation skills in both German and English.

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.

RDQ426R268

Databricks builds and operates some of the largest scale software systems on the planet. Every action and every operation performed on Databricks depends on reliable serving of identity information (users, groups, service principals). This puts Identity services into the critical path of everything else at Databricks and imposes the highest requirements for availability, scalability and performance.

As a Sr. Manager, Engineering on the Identity Platform team, you will build and operate highly available and scalable services that manage identities across multiple products in Databricks, allowing it to seamlessly scale and run across various geographic regions and clouds, and make Databricks the go-to product for big data processing in the cloud.

The impact you will have:

• You will hire great engineers to build an outstanding team
• You will support engineers in their career development by providing clear feedback, as well developing engineering leaders
• You will ensure high technical standards by instituting processes (architecture reviews, testing) and culture (engineering excellence)
• You will work with engineering and product leadership to build a long-term roadmap
• You will coordinate execution and collaborate across teams to unblock cross-cutting projects

What we look for:

• Great at hiring and developing talent, especially leadership
• Great at creating efficient processes that increase velocity and quality
• Managed teams that build and operate high-volume distributed systems in a SaaS environment
• 5+ years of experience with distributed systems and building services on top of containers
• Have experience scaling engineering teams from 5 to 20+
• Team player that will work with other departments (PM, CS) and engineering teams.
• BS or higher in Computer Science, or a related field

About the opportunity

N26 is looking for a Legal Counsel Data Privacy to further expand the Data Privacy Team in our ‘Beyond Banking Team.’ You will primarily advise on data protection legal issues, as well as artificial intelligence related legal topics. You will independently review and negotiate contracts and work closely with your manager to ensure compliance with legal regulations. In this role, you will advise various N26 teams from a data protection law perspective, including our product team, and have the opportunity to contribute to product design. Additionally, you will not only provide legal advice to various internal stakeholders but also review data protection contracts and regularly participate in contract negotiations with external parties. As part of our international expansion, you will independently collaborate with our Local Counsel network.

In this role, you will:

• You will work in our ‘Beyond Banking Law’ Team and have the exciting opportunity to gain experience in data protection law, as well as at the implementation of the AI Act, at a continuously growing and regulated company.

• The focus of your work will be the legal review of various issues related to data protection, as well as the negotiation of contracts of various kinds in close collaboration with different company stakeholders, external companies, and law firms.

• You will independently handle legal questions related to national and European data protection law. In doing so, you will identify and assess data protection and business risks, create solution strategies, and creatively assist in their implementation.

• You will advise the product team on data protection issues, especially concerning compliance with data protection regulations, as well as AI related legal requirements. Additionally, you will provide legal support in the creation and development of app and product features and flows, and internal tools.

• You will be responsible for creating the necessary internal and external data protection documentation (such as processing directories, data protection impact assessments, balancing of interests, and privacy policies) in the projects you work on.

• As part of the Data Privacy Team, you will help build, expand, and automate processes, update templates, and contribute to our Template Gallery.

• You will also support the team about legal changes and developments in the context of European data protection and AI law.

What you need to be successful:

Background:

• You are a fully qualified EU lawyer with excellent results in your university studies and you are registered or may register with a bar association to practice law (EU member states).

• You have 2-3 years professional experience in data protection law in a renowned law firm or international company (in the Legal Team preferred).

• You have already acquired knowledge in the legal areas mentioned above.

• You are fluent in English, spoken and written. Knowledge of additional languages (particularly German, Spanish, French, or Italian) is a plus.

• A legal professional experience with a data protection authority is an advantage.
   

Skills:

• You have a strong interest in regulated companies, technical and business contexts, as well as digital business models.

• You work independently, make decisions, and are ready to represent them both internally and externally, but also value teamwork and collaboration.

• You are willing to pragmatically explore new areas and closely follow dynamic regulatory developments in data protection and AI law.

• You possess a high level of integrity, commitment, and initiative, and are not afraid to take on responsibility.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors

• Employee benefits include discounts to fitness & wellness memberships, language courses, public transportation and more. 

• A Premium N26 bank account. As well as subscriptions for friends and family members.

• Varying vacation days depending on your location of work and duration of your internship. 

• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and backgrounds.

Who we are:

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com. 

Visit our website to learn more about Diversity, Equity, & Inclusion at N26.

The role

We’re looking for a Security Product Manager to join our team. Security Product Manager is responsible for conveying the company’s security strengths to customers, partners and the market at large. This includes participating in relevant security partnership initiatives, influencing security positioning and branding, and working closely with internal teams to ensure company’s security posture and security products is communicated effectively to all stakeholders. By combining expertise in compliance requirements with a customer-centric approach, Security Product Manager helps position security as a competitive advantage rather than just an internal obligation. 

Your responsibilities will include: 

1. Product Management 

• Define the vision and roadmap for Nebius’ security products. 
• Owning the ideation, postmortem, prioritization, backlog, and customer feedback processes. 
• Guiding new features, systems and services from inception to launch, while keeping customers at the center of everything. 

2. Customer-facing communications 

• Lead public-facing communications around security updates or changes in compliance status. 
• In the event of a security incident, coordinate user messaging (email notifications, press releases, FAQs) with support from the Head of Security Products and CISO. 
• Gather user feedback on user experience and security to guide continuous improvements. 

 3. Competitive analysis and market research 

• Conduct ongoing research on industry benchmarks, emerging security standards and technologies, and competitor certifications. 
• Identify gaps and opportunities in organization’s product security posture; propose strategic initiatives that differentiate the company’s security story in the market. 
• Stay informed about new regulations or frameworks that may influence future product certifications or transparency requirements (e.g., privacy laws, data sovereignty standards). 

 4. Certification and audit support, service ownership 

• Collaborate with the CISO office to gather technical evidence or make necessary product enhancements that satisfy certification requirements. 
• Take ownership of some security-related services of Cloud platform. 
• Track and maintain a certification roadmap (ISO 27001, SOC 2, HIPPA, etc.), working closely with CISO, GRC & Compliance, Corporate Security departments. Communicate timelines, goals and status updates to leadership and sales representatives. 

5. Cross-functional collaboration 

• Coordinate with multiple Product Managers to align security goals with other product roadmaps, ensuring a consistent narrative between product security and external messaging. 
• Work with Platform Security, GRC & Corporate Security and legal teams to gather essential information for security products enhancements (e.g., penetration test summaries, compliance reports). 
• Work with Customer-facing teams to address client inquiries about security posture and guide them on using security features optimally. 

We expect you to have: 

• 3+ years of Product Management or Program Management experience with a focus on security initiatives. 
• Basic knowledge of compliance frameworks (e.g., SOC 2, ISO 27001, GDPR) and familiarity with how they translate into business value. 
• Proven ability to communicate technical concepts in a clear, customer-friendly manner (e.g., writing content, speaking at webinars or conferences). 
• Stakeholder management skills to align with other Product Managers, CISO staff, engineering, marketing, and customer-facing teams. 
• Analytical mindset: comfortable defining success metrics (e.g., security feature adoption, NPS around trust, certification progress) and making data-driven decisions. 
• Project management skills: demonstrated ability to manage inter-team collaboration within company-wide projects, ensuring timely delivery of cross-functional tasks and alignment with compliance goals. 

It will be an added bonus if you have: 

•  Certifications such as CISSP, CISM, or PMP; prior experience in regulated industries; prior experience working for Cloud Service Provider.

About Nebius

Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023, the Nebius AI platform provides high-end, training-optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multi-node training. 

Nebius AI owns a data center in Finland, built from the ground up by the company’s R&D team and showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list, November 2023).  

Nebius’s headquarters are in Amsterdam, Netherlands, with teams working out of R&D hubs across Europe and the Middle East. 

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, distictly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners. We’re growing and expanding our products every day. 

If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

We are seeking a forward-thinking, AI-first leader to shape and drive the evolution of Marketing Innovation across the organization. Sitting within the Marketing function, this role is responsible for defining how AI transforms marketing—from how we plan and create, to how we execute, personalize, and scale.

As Global Head of Marketing Innovation, you will lead the transition from traditional marketing operations and tooling toward AI-powered workflows, agent-driven automation, and intelligent decision systems. You will define what capabilities marketing needs to succeed in an AI-native environment and translate those into clear, prioritized roadmaps in close partnership with Product, Engineering, and Data teams.

This role goes beyond managing technology—it is about rethinking how marketing works. You will act as the primary bridge between Marketing and technical teams, ensuring AI solutions are aligned with business goals, scalable across markets, and embedded into day-to-day workflows. You will also lead a small but high-impact team, including an AI Enablement specialist responsible for driving adoption across the organization.

The role reports directly to the Senior Director of Growth Marketing & Innovation.

What you’ll be doing

AI Strategy & Marketing Transformation

• Define and lead the long-term vision for AI-powered marketing, including automation, personalization, and intelligent workflows.
• Identify high-impact opportunities where AI can replace manual work, improve decision-making, and unlock scale.
• Drive the transition from tool-based execution to AI-enabled operating models across marketing functions.

AI Product Thinking & Roadmap Ownership

• Translate marketing needs into AI-driven solutions, including agents, automation systems, and intelligent workflows.
• Own and prioritize the Marketing Innovation roadmap, balancing business impact, feasibility, and scalability.
• Act as the primary DRI within Marketing for AI-related initiatives, managing trade-offs and sequencing.

Agentic AI & Workflow Automation

• Lead the design and deployment of AI agents to automate workflows across creative production, performance marketing, CRM, and localization.
• Ensure solutions are embedded into real workflows—not standalone tools.
• Continuously identify and scale automation opportunities across the organization.

Cross-Functional Leadership

• Partner closely with Product, Engineering, Data Science, and Analytics teams to build and deploy AI solutions.
• Ensure alignment between marketing needs, technical capabilities, and long-term system architecture.
• Influence without direct authority, driving execution through strong cross-functional collaboration.

AI Adoption & Enablement

• Own the global adoption of AI solutions across Marketing.
• Lead and mentor an AI Enablement specialist focused on training, documentation, and day-to-day usage.
• Establish clear processes, playbooks, and best practices to ensure teams effectively leverage AI capabilities.
• Drive cultural change toward AI-first ways of working.

Governance, Quality & Compliance

• Ensure AI solutions meet standards for quality, consistency, and brand alignment.
• Partner with Legal, Privacy, and Engineering teams to ensure compliance with data governance and regulatory requirements.
• Define guardrails, escalation paths, and approval processes for AI-driven workflows.

Vendor & Ecosystem Strategy

• Evaluate and manage external AI tools, platforms, and partners.
• Ensure the ecosystem supports long-term flexibility and avoids unnecessary complexity.
• Maximize value from vendors through structured evaluation and performance management.

Our humble expectations

• 8+ years of experience in product, AI/automation, marketing innovation, or related roles in high-scale digital environments.
• Strong product mindset, with experience translating business needs into scalable technical or AI-driven solutions.
• Solid understanding of marketing platforms and ecosystems (e.g., marketing automation, CRM, mobile attribution, ad tech), with the ability to evaluate trade-offs without needing to be hands-on in system configuration or engineering
• Hands-on understanding of AI capabilities (e.g., LLMs, agents, automation tools) and how they apply to marketing workflows.
• Experience working cross-functionally with Product, Engineering, Data, and Analytics teams.
• Proven ability to operate in ambiguous environments and build structure where none exists.
• Strong stakeholder management and communication skills, with the ability to influence senior leaders.
• Experience building or leading small, high-impact teams.
• Passion for AI innovation and its application to real-world operational challenges.

Nice to have:

• Experience with marketing platforms (CRM, automation, ad tech)
• Familiarity with prompt design, workflow orchestration, or AI tooling ecosystems
• Understanding of Marketing Automation and AdTech systems (e.g., Iterable, Braze, Salesforce, Appsflyer, Adjust) 
• Basic data fluency (e.g., SQL or analytics tools)

What we offer

This is a rare opportunity to get under the hood of a massive growth engine and actually build the tools that make it run. You won’t just be managing existing software; you’ll be the strategic architect responsible for moving us away from manual, "copy-paste" work toward a smart, automated system powered by AI and real-time data.

You will have the mandate to bridge the gap between Marketing, Product, and Engineering, making sure our tech stack is a competitive advantage rather than a bottleneck. Whether it’s building a marketing engine to win back millions of users or launching ML-powered personalization that hits the right customer at the perfect moment, you will be the one making it technically possible.

If you want a high-ownership role where you can solve real structural problems and lead a team of technical experts in a fast-paced, global environment, this is it.

Next steps

Our hiring process prioritizes quality over speed to ensure we find the right long-term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take-home case study presentation, concluding with a final value-fit conversation.

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. 

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

We are looking for a Head of Sales Operations to build and lead a high‑performing team focused on:

• Our sales tech stack
• AI-powered solutions for sales
• Sales training and enablement

You will combine people leadership with hands-on ownership, working closely with Sales leadership, RevOps, Data, and Product to turn strategy into scalable impact.

Your mission

Lead and develop a high-performing Strategy Operations team:

• Lead and develop a high-impact team of Sales Operations, Enablement, and Tooling experts.
• Set and clearly communicate team priorities that are grounded in business strategy and informed by sales team feedback.

Drive roadmap prioritization and execution:

• Collaborate with technical and business stakeholders to sequence initiatives, ensuring alignment with overall company strategy and priorities.
• Oversee rollouts and change management for new tools and enhancements, ensuring effective adoption and compliance, not just delivery.

Champion sales enablement & change management:

• Take our onboarding and ongoing enablement programs to the next level, driving consistency and effectiveness.
• Develop strategies for embedding new ways of working, from process to culture, across the sales team.

Own the intersection of tools, training, and adoption:

• Ensure our sales tech stack (Salesforce, enablement platforms, analytics tools) is fully leveraged and effective.
• Partner with Product & Data teams to implement impactful AI-powered solutions across the sales funnel.
• Measure, communicate, and optimize tool usage, training engagement, and adoption metrics.

Challenge and influence stakeholders:

• Model a holistic commercial mindset, balancing scalability, long-term adoption, and business priorities.
• Constructively challenge existing approaches and drive alignment on the most impactful path forward.

Your toolkit

• 6+ years in Sales Operations / Revenue Operations / Commercial Operations in a high-growth B2B or marketplace environment.
• 3+ years of direct people leadership experience.
• Proven track record owning or co-owning a sales tech stack (e.g. Salesforce/HubSpot, engagement tools, BI).
• Experience designing and rolling out sales processes and training/enablement programs.
• Exposure to AI / data products in Sales (e.g. scoring, recommendations, conversational intelligence, GenAI tools).
• Strong analytical and problem-solving skills; comfortable with data and business cases.
• Able to write clear requirements and collaborate effectively with technical teams.
• Excellent stakeholder management and communication skills.
• Balance of strategic thinking and hands-on execution; high ownership and bias to action

Extras that give you an edge

• Experience in a marketplace, travel, or other two-sided business.
• Experience building internal tools with Product / Engineering.
• Familiarity with enablement platforms or LMS.
• Practical experience deploying or operationalizing GenAI in sales workflows.

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application. 

#LI-Hybrid

Who we are

The role

The day-to-day

• Negotiate system requirements with our customer, derive high-level software requirements, and validate high-level software requirements in close collaboration with our software leads

• Update traceability of system requirements to all software development artefacts and establish clear technical product baselines in close cooperation with configuration management

• Conduct regular technical risks board meetings together with our software engineers. Jointly develop risk mitigation strategies and assess project impact

• Ensure proper planning of all technical deliverables (together with the project manager), monitor technical implementation progress and guide the team into successful delivery

• Lead the preparation of all technical documents, ensuring they meet compliance and certification standards. Authorize documents before delivery to customer

• Lead the final software product qualification and certification activities with both customer and authorities

• Work closely with our quality assurance team to ensure that all technical deliverables adhere to established quality standards. Address any issues promptly to maintain project integrity

• Provide regular updates on project status and technical changes to Chief Engineering and Programme Management, ensuring all stakeholders are informed of significant developments

You should apply if you

• Have directed system engineering for avionics or electronic warfare system development from conceptual design to first flight

• Have built software-intensive avionics or electronic warfare systems that are currently in service

• Possess deep expertise in developing embedded software for avionics systems in accordance with DO-178C and ARP4574B, spanning from initial requirements to software verification

• Have successfully established relationships with civil or military aviation authorities and participated in formal panel meetings or Stages of Involvement (SOI)

• Hold a degree in aerospace engineering, electrical engineering, physics, computer science, or a related field that provides a deep technical understanding of complex systems

• Communicate complex technical results clearly and efficiently to both internal teams and external stakeholders

• Experience in system engineering for avionics or electronic warfare system development from conceptual development to first flight

Note: We operate at an intersection where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.

Join Helsing and work with world-leading experts in their fields 

• Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. 

• The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world. 

• Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward. 

• In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts.  

• We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about. 

What we offer

• Competitive salary and VSOP options
• Relocation support: up to €2,500 and 4 weeks temporary accommodation
• Learning: €500/£450 yearly allowance
• Health & wellness: gym membership and mental health support (Nilo.health)
• Social: regular company events and monthly social allowances
• Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers
• Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work

These are the core benefits across all locations; there may be additional benefits in specific sites.

#LI-DNI

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

Team

In the Legal Team, we manage a diverse range of legal matters across the entire Raisin Group. We draft and negotiate contracts, advise internal and external stakeholders, and document internal processes to ensure we remain agile in an ever-evolving financial regulatory landscape.

We take pride in our open, discursive culture and strive for a proactive, business-oriented, and solution-driven approach to legal counsel. Our team specifically focuses on the legal and regulatory frameworks governing banking and financial services, which form the bedrock of Raisin’s transformative business model.

Your Responsibilities

• Regulatory Advisory: Provide expert legal advice on banking and investment regulations, specifically focusing on KAGB, KWG, WpIG, and WpHG.
• Compliance Management: Oversee and manage legal topics related to MaComp, MaRisk, and MiFID II.
• Project Leadership: Advise on the operational implementation of key projects while ensuring full compliance with the requirements of supervisory authorities and national/international partners.
• Stakeholder Engagement: Lead communications and negotiations with our international cooperation partners.

Your Profile

• Education: You are a recent graduate or studying Law or Business Law. 
• Duration: The minimum duration for the working students is 1 year.
• Expertise: You possess a solid foundational knowledge of the statutory and regulatory frameworks governing the banking and securities sectors.
• Communication: You have exceptional communication skills and the ability to translate complex legal requirements into clear, actionable business advice.
• Languages: Full professional proficiency (C1 level or higher) in both German and English. You are comfortable working, drafting, and negotiating effectively in both languages.
• Mindset: You are a proactive self-starter with a high degree of precision and a detail-oriented approach to problem-solving.
• Passion: You have a genuine interest in financial markets, securities, and the evolving FinTech ecosystem.

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Employee Development Budget of €400 and one full training day per year.
• Flexible working hours, home office and 20 vacation days per year.
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.

Deine Rolle

Als HSE Manager (all genders) fungierst Du als zentrale Schnittstelle zwischen unseren strategischen Sicherheitszielen und deren operativer Umsetzung innerhalb unserer Last Mile Logistikstandorte. Du verantwortest die Weiterentwicklung einer nachhaltigen Sicherheits- und Compliance-Kultur, stellst die Einhaltung aller relevanten deutschen Arbeitsschutz- und Umweltvorschriften sicher und sorgst für hohe Sicherheitsstandards in den rund 20 Zustell-Hubs.

Bitte beachte, dass für diese Tätigkeit eine Reisebereitschaft von ca. 90% sowie ein Führerschein der Klasse B vorausgesetzt werden.

Dein Verantwortungsbereich

• Umsetzung unternehmensweiter HSE-Richtlinien in konkrete operative Maßnahmen, zugeschnitten auf unsere Logistik Hubs
• Durchführung und Weiterentwicklung von Gefährdungsbeurteilungen gemäß ArbSchG, inkl. Dokumentation und Maßnahmenverfolgung
• Leitung von Unfallanalysen, Ursachenanalysen sowie Ableitung nachhaltiger Präventionsmaßnahmen zur Vermeidung von Wiederholungen
• Gewährleistung der Einhaltung aller relevanten gesetzlichen Anforderungen im Bereich Arbeitsschutz und Umweltrecht (u. a. ArbSchG, BetrSichV, GefStoffV, BImSchG sowie DGUV-Vorschriften)
• Umsetzung regelmäßiger Begehungen und Audits im operativen Bereich sowie aktive Schulung und Coaching von Führungskräften zur Gefahrenidentifikation
• Optimierung von Sicherheitsprozessen durch strukturierte Prozess- und Risikomanagement Methoden zur kontinuierlichen Verbesserung der Sicherheitskultur
• Begleitung organisatorischer Veränderungen und Sicherstellung, dass HSE-Standards auch in Wachstums- oder Übergangsphasen höchste Priorität haben

Dein Profil 

• Abgeschlossenes Studium/ Ausbildung im Bereich Arbeitssicherheit, Umweltwissenschaften oder einem verwandten Fachgebiet 
• 3–5 Jahre relevante EHS/HSE-Erfahrung, idealerweise in einem Distributionszentrum oder Lager sowie Verständnis für Verkehrssicherheit und Flottenmanagement
• Fundierte Kenntnisse des deutschen Arbeitsschutz- und Umweltrechts (u. a. ArbSchG, BetrSichV, GefStoffV und DGUV-Regelwerk), logistikrelevanter Sicherheitsanforderungen, Brandschutzvorgaben (ASR) sowie Umwelt- und Genehmigungsanforderungen nach BImSchG, zusätzliche Kenntnisse von ISO-Standards (ISO 45001, 14001) sind von Vorteil
• Fließende Deutsch- und Englischkenntnisse (jeweils mind. auf C1 Niveau)
• Analytische, strukturierte und problemlösungsorientierte Arbeitsweise mit der Fähigkeit, komplexe Zusammenhänge in umsetzbare Sicherheitsstrategien zu überführen („Big Picture“)
• Ausgeprägte Kommunikations- und Beratungskompetenz im Umgang mit operativen Teams
• Teamorientierte Persönlichkeit mit Freude an funktionsübergreifender Zusammenarbeit und nachhaltiger Verbesserung der Arbeitssicherheit

Das bieten wir Dir

• Einen Wohlfühlarbeitsplatz mit einem tollen Team in Berlin-Kreuzberg
• Rabatte auf unsere HelloFresh Kochboxen und Convini-Produkte
• Weiterentwicklungsmöglichkeiten durch interne Trainings sowie ein jährliches Team-Budget für Weiterbildung  
• Ein flexibles Arbeitsumfeld mit Vertrauensarbeitszeit, Work From Home/Work From Abroad und Sabbatical Policy 
• Ein umfassendes Onboarding inkl. Buddy-Programm
• Spaß bei Teamevents
• Vergünstigte Fitnessangebote bei Urban Sports Club bzw. John Reed, regelmäßige Yoga-Sessions
• Initiativen für das Wohlbefinden durch Kooperationen mit der Headspace-App und Spill
• Unterstützungsangebote bei der Kinderbetreuung
• Betriebliche Altersvorsorge 
• Einen monatlichen Zuschuss zum Deutschlandticket

Bist du die fehlende Zutat?

Wenn diese Gelegenheit für Dich lecker klingt, freuen wir uns darauf, von Dir zu hören.Wir bemühen uns, dein Profil zu prüfen und Dir innerhalb von 5 Werktagen zu antworten.

#JD1005 

The role

HelloFresh is looking for a FSQA Manager - Quality Surveillance (all genders) to serve as the central technical expert for microbiological safety, food fraud management, and ingredient quality. As part of the FSQA Compliance, Processes and Systems team, you will oversee the global micro-testing procedure implementation, manage the internal quality laboratory and implement quality and safety improvement processes such as destructive testing, cooking instruction validations etc . This role is essential for mitigating operational and legal risks, preventing food safety incidents, and protecting the HelloFresh brand reputation.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would like to learn more about you.

What you’ll do

• You lead the global centralization of processes by finalizing the worldwide tender for micro testing and food fraud services, ensuring consistent standards across all international markets.
• Moreover, you implement and deploy central procedures locally, achieving and maintaining high standards within the surveillance program and driving ingredient quality improvement.
• You own compliance and surveillance by overseeing the legally required global ingredient testing program, including the collection and analysis of micro testing reports to prevent food safety incidents and pathogen outbreaks.
• In addition, you monitor supplier performance by managing corrective actions following non-compliant results and using these insights to strengthen supplier food safety systems.
• You establish and oversee the destructive testing strategy across HelloFresh Distribution Centers, enabling deeper analysis of critical ingredients and reducing error rates.
• Furthermore, you support product innovation by running key quality and scientific tests from the headquarters lab for new and existing ingredient development, ensuring stability and consistency before market launch.
• Finally, you champion continuous improvement by collaborating closely with the Product team to analyze error rates and customer feedback trends, directly linking quality data to improvements in customer satisfaction.

What you’ll bring

• Deep subject matter expertise in food safety, with the ability to critically assess ingredient safety and quality risks
• Strong data proficiency, including advanced data analysis and confident use of Google Sheets for global reporting and sampling plans
• Hands-on laboratory experience conducting quality, scientific, stability, and ingredient development tests
• Proven experience in creating, maintaining, and scaling global sampling plans and centralized testing processes
• Strong risk mitigation capabilities, including identifying quality flaws (e.g. spoilage, internal damage) and driving corrective actions
• Excellent communication, collaboration, and stakeholder management skills, with the ability to influence, present ideas, and lead discussions
• Strong analytical, problem-solving, and change management skills, paired with adaptability and ownership in fast-paced, global environments

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days. 

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

We are looking for a Technical Project Manager (TPM) to lead medium to high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle—from scoping and planning through go-live and hypercare—working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications.

Areas of ownership:

Project Ownership & Delivery

• Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality).
• Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit.
• Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile.
• Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams.
• Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log.

Customer & Stakeholder Management

• Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders.
• Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews.
• Translate technical complexity into clear business impacts for executive stakeholders.
• Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. 

Cross-Functional & Pod Coordination

• Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability.
• Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning.
• Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations.
• Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths.

Methodology & Process Discipline

• Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects.
• Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs).
• Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan.

Metrics & Reporting

• Define and track deployment KPIs, such as:
• Time to Blueprint, Time to First Agent in UAT, Time to Go-Live
• Milestone On-Time Rate
• Defect and incident trends during QA/UAT and Hypercare
• Report delivery status, risk posture, and mitigation plans to internal and external stakeholders.
• Contribute data to capacity and utilization models to inform planning and staffing.

Who you are:

• 5–8+ years of experience in technical project management, program management, or delivery management for SaaS or enterprise software.
• Hands-on experience delivering solutions involving at least one of:
• Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms.
• Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners).
• Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each.
• Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro).
• Excellent communication, facilitation, and conflict resolution skills.
• Proven track record managing multiple concurrent projects with global, distributed teams.
• Fluency in English & German is required

NICE TO HAVE:

• Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions.
• Background in professional services or consulting working with enterprise clients.
• Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP).
• Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent.
• Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems).

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Requisition ID: FEQ427R217

Sr. Solutions Architect (Lakewatch - EMEA) 

The Solutions Architect (Lakewatch) team executes on Databricks’ strategic Product Operating Model that provides enhanced focus on earlier stage, highly prioritized product lines in order to establish product market fit, and set the course for rapid revenue growth. They are part of a global go-to-market team mandate, though individually will cover a specific, local region.  Clients may span across one or more business units and verticals. By working in partnership with direct account teams, they will jointly engage clients, foster the necessary relationships, position in-depth the specific product line, so as to provide compelling reasons for clients to adopt and grow the usage of the given product.  They understand the appropriate approach, the guardrails, and the steps needed to successfully adopt the product line, as clients deliver on their business objectives.

The Solutions Architect (Lakewatch) is paired with an Account Executive aligned to the product line with specific targets accordingly. Together, they will devise and implement a strategy across their assigned set of accounts, develop presentations, demos and other assets and deliver them such that customers make an informed decision as they decide to adopt the product-line in a meaningful way.

The Lakewatch product-line requires the following core technical competencies:

• 5+ years of cybersecurity engineering, security operations (SecOps), or security architecture expertise, with a proven track record of designing and delivering customer-facing security solutions (of which 3+ years are in a customer-facing, pre-sales or consulting role).
• Experience with design and implementation of data and AI applications in cybersecurity, including anomaly detection, behavioral analytics, and agentic AI workflows for triage and investigation.
• Deep familiarity with SIEM platforms (Splunk, Microsoft Sentinel, QRadar, or similar), including deployment, tuning, detection engineering, and migration strategies. Familiarity with SOAR platforms is also desirable.
• Strong understanding of the security telemetry landscape: endpoint (EDR/XDR), network (firewall, DNS, proxy), identity (Okta, Entra ID), cloud (AWS CloudTrail, Azure Activity Log, GCP Audit), and SaaS application logs. Familiarity with standards such as OCSF.
• Experience with “detection-as-code” workflows, including rule authoring in SQL or YAML, CI/CD integration for detection pipelines, and MITRE ATT&CK framework mapping.
• Credibility in influencing security analytics products with the market insight needed to shape and prioritize roadmap capabilities.

The impact you will have

• Provide technical leadership to guide strategic customers to successful implementations on big data projects, ranging from architectural design to data engineering to model deployment
• Collaborate with GTM leadership and account teams to design and execute high-impact engagement strategies across your territory, driving Lakewatch adoption from initial data offload through full SIEM augmentation or replacement.
• As a trusted advisor, serve as an expert Solutions Architect building technical credibility with CISOs, security architects, SOC leadership, and security analysts to drive product adoption and vision.
• Enable clients at scale through workshops, POC execution, and developing customer-facing collateral that increases technical knowledge and demonstrates the value of an open agentic SIEM architecture.
• Influence product roadmap by translating field-derived, data-driven insights into strategic recommendations for Product and Engineering teams.
• Handle the most complex technical challenges in this product line by acting as the tier-3 escalation point for the field, ensuring customer success in mission-critical security environments.
• Establish and refine the sales qualification and POC intake process, ensuring well-scoped engagements that maximize customer success and minimize friction for R&D.

Competencies & Responsibilities

• 5+ years in a customer-facing, pre-sales or consulting role influencing technical executives, driving high-level security strategy and product adoption.
• Experience with design and implementation of data and AI applications in cybersecurity, including anomaly detection, behavioral analytics, and agentic AI workflows for triage and investigation.
• Proficient in programming, debugging, and problem-solving using SQL and Python and with AI tools.
• Experience collaborating with Global System Integrators (GSIs) and third-party consulting organizations to drive customer outcomes in cybersecurity.
• Hands-on experience building solutions within major public cloud environments (AWS, Azure, or GCP), with an understanding of cloud-native security logging and monitoring.
• Deep experience in security operations, with broad familiarity across one or more of the following: data engineering, data warehousing, AI/ML for security, data governance, and streaming.
• Undergraduate degree (or higher) in a technical field such as Computer Science, Cybersecurity, Applied Mathematics, Engineering or similar.

About the Opportunity

We are looking for an Engineering Manager (f/m/d) to lead one of Contentful’s highly leveraged platform teams: Workflows.

This team owns Contentful’s Orchestration Platform — the workflow + automation engine behind approvals, tasks, triggers, and action execution. 

This is a high-impact role: your work will accelerate many product teams and improve the foundation customers rely on every day.

What to expect? 

In this role you’ll work closely with senior stakeholders across the business to understand strategy and goals, and collaborate with internal teams and external partners to keep our architecture, tech stack, and development practices aligned to deliver impact.

• Build and support high-performing, globally distributed teams, with a culture of collaboration, ownership, and continuous improvement.
• Partner closely with Product and Design to shape and deliver the roadmap for UI Foundations and Workflows, balancing near-term needs with long-term platform health.
• Enable platform adoption across teams through clear interfaces, documentation, migration support, and predictable release practices.
• Evolve the orchestration platform (workflow APIs, execution semantics, integrations/actions, reliability/observability) to support approvals, tasks, triggers, and automation at scale.
• Strengthen operational practices with healthy on-call/support models, incident response, post-incident learning, and measurable reliability improvements.
• Coach and develop engineers across levels, supporting growth, feedback, and sustainable delivery habits.
• Collaborate with AI Enablement and product teams so AI-powered capabilities (e.g., AI Actions/Suggestions) integrate cleanly into workflows and UI foundations with clear boundaries and reliable behavior.

What you need to be successful?

• We’re looking for an Engineering Manager who enjoys platform environments where success depends on adoption, stability, and strong partnership with many internal customers. To succeed in this role, you should:
• 2+ years of experience managing cross-functional development teams and delivering complex solutions with Product and Design partners.
• Comfortable working in ambiguity and change, bringing structure and clarity while balancing short-term delivery with long-term platform strategy.
• Experience with platform or foundational teams where success depends on adoption, stability, documentation, and thoughtful rollout/migration support.
• Technical breadth across modern web platforms and backend distributed systems; able to review architecture, ask strong questions, and help teams make good tradeoffs (app shell/navigation, design systems, shared packages, APIs, workflow engines, event-driven execution).
• Familiarity with event-driven distributed systems concepts such as queues, orchestration, retries, idempotency, long-running workflows, and reliability—enough to guide discussions and support strong engineering decisions.
• Strong quality mindset for platforms: observability, incident readiness, performance, safe rollout practices (versioning, backwards compatibility, migrations, deprecations).
• Product-minded: able to translate early ideas into workable technical options and tradeoffs, especially where flexibility and simplicity need careful balance.
• Strong collaboration across many stakeholders and teams, helping align on priorities, dependencies, and sequencing with transparency.
• People leadership strength: hiring, coaching, feedback, and creating an inclusive environment where engineers can do their best work.
• Familiarity with modern AI-enabled product development and comfort supporting teams to use AI responsibly (for productivity and for product integration), with measurable outcomes and a strong quality bar.
• Experience with B2B SaaS and enterprise expectations (security, compliance, reliability) is a plus.

Bonus:

• Experience building workflow/automation platforms (state machines, orchestration engines, integration ecosystems) with strong operability requirements.
• Familiarity with security/compliance considerations for systems that execute actions and integrate with external services (auditability, permissions, data handling).

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the Opportunity

We are looking for an Engineering Manager to lead one of Contentful’s highly leveraged platform teams: Workflows.

This team owns Contentful’s Orchestration Platform — the workflow + automation engine behind approvals, tasks, triggers, and action execution. 

This is a high-impact role: your work will accelerate many product teams and improve the foundation customers rely on every day.

What to expect? 

In this role you’ll work closely with senior stakeholders across the business to understand strategy and goals, and collaborate with internal teams and external partners to keep our architecture, tech stack, and development practices aligned to deliver impact.

• Build and support high-performing, globally distributed teams, with a culture of collaboration, ownership, and continuous improvement.
• Partner closely with Product and Design to shape and deliver the roadmap for UI Foundations and Workflows, balancing near-term needs with long-term platform health.
• Enable platform adoption across teams through clear interfaces, documentation, migration support, and predictable release practices.
• Evolve the orchestration platform (workflow APIs, execution semantics, integrations/actions, reliability/observability) to support approvals, tasks, triggers, and automation at scale.
• Strengthen operational practices with healthy on-call/support models, incident response, post-incident learning, and measurable reliability improvements.
• Coach and develop engineers across levels, supporting growth, feedback, and sustainable delivery habits.
• Collaborate with AI Enablement and product teams so AI-powered capabilities (e.g., AI Actions/Suggestions) integrate cleanly into workflows and UI foundations with clear boundaries and reliable behavior.

What you need to be successful?

• We’re looking for an Engineering Manager who enjoys platform environments where success depends on adoption, stability, and strong partnership with many internal customers. To succeed in this role, you should:
• 2+ years of experience managing cross-functional development teams and delivering complex solutions with Product and Design partners.
• Comfortable working in ambiguity and change, bringing structure and clarity while balancing short-term delivery with long-term platform strategy.
• Experience with platform or foundational teams where success depends on adoption, stability, documentation, and thoughtful rollout/migration support.
• Technical breadth across modern web platforms and backend distributed systems; able to review architecture, ask strong questions, and help teams make good tradeoffs (app shell/navigation, design systems, shared packages, APIs, workflow engines, event-driven execution).
• Familiarity with event-driven distributed systems concepts such as queues, orchestration, retries, idempotency, long-running workflows, and reliability—enough to guide discussions and support strong engineering decisions.
• Strong quality mindset for platforms: observability, incident readiness, performance, safe rollout practices (versioning, backwards compatibility, migrations, deprecations).
• Product-minded: able to translate early ideas into workable technical options and tradeoffs, especially where flexibility and simplicity need careful balance.
• Strong collaboration across many stakeholders and teams, helping align on priorities, dependencies, and sequencing with transparency.
• People leadership strength: hiring, coaching, feedback, and creating an inclusive environment where engineers can do their best work.
• Familiarity with modern AI-enabled product development and comfort supporting teams to use AI responsibly (for productivity and for product integration), with measurable outcomes and a strong quality bar.
• Experience with B2B SaaS and enterprise expectations (security, compliance, reliability) is a plus.

Bonus:

• Experience building workflow/automation platforms (state machines, orchestration engines, integration ecosystems) with strong operability requirements.
• Familiarity with security/compliance considerations for systems that execute actions and integrate with external services (auditability, permissions, data handling).

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the Opportunity

We are looking for an Engineering Manager to lead one of Contentful’s highly leveraged platform teams: Workflows.

This team owns Contentful’s Orchestration Platform — the workflow + automation engine behind approvals, tasks, triggers, and action execution. 

This is a high-impact role: your work will accelerate many product teams and improve the foundation customers rely on every day.

What to expect? 

In this role you’ll work closely with senior stakeholders across the business to understand strategy and goals, and collaborate with internal teams and external partners to keep our architecture, tech stack, and development practices aligned to deliver impact.

• Build and support high-performing, globally distributed teams, with a culture of collaboration, ownership, and continuous improvement.
• Partner closely with Product and Design to shape and deliver the roadmap for UI Foundations and Workflows, balancing near-term needs with long-term platform health.
• Enable platform adoption across teams through clear interfaces, documentation, migration support, and predictable release practices.
• Evolve the orchestration platform (workflow APIs, execution semantics, integrations/actions, reliability/observability) to support approvals, tasks, triggers, and automation at scale.
• Strengthen operational practices with healthy on-call/support models, incident response, post-incident learning, and measurable reliability improvements.
• Coach and develop engineers across levels, supporting growth, feedback, and sustainable delivery habits.
• Collaborate with AI Enablement and product teams so AI-powered capabilities (e.g., AI Actions/Suggestions) integrate cleanly into workflows and UI foundations with clear boundaries and reliable behavior.

What you need to be successful?

• We’re looking for an Engineering Manager who enjoys platform environments where success depends on adoption, stability, and strong partnership with many internal customers. To succeed in this role, you should:
• 2+ years of experience managing cross-functional development teams and delivering complex solutions with Product and Design partners.
• Comfortable working in ambiguity and change, bringing structure and clarity while balancing short-term delivery with long-term platform strategy.
• Experience with platform or foundational teams where success depends on adoption, stability, documentation, and thoughtful rollout/migration support.
• Technical breadth across modern web platforms and backend distributed systems; able to review architecture, ask strong questions, and help teams make good tradeoffs (app shell/navigation, design systems, shared packages, APIs, workflow engines, event-driven execution).
• Familiarity with event-driven distributed systems concepts such as queues, orchestration, retries, idempotency, long-running workflows, and reliability—enough to guide discussions and support strong engineering decisions.
• Strong quality mindset for platforms: observability, incident readiness, performance, safe rollout practices (versioning, backwards compatibility, migrations, deprecations).
• Product-minded: able to translate early ideas into workable technical options and tradeoffs, especially where flexibility and simplicity need careful balance.
• Strong collaboration across many stakeholders and teams, helping align on priorities, dependencies, and sequencing with transparency.
• People leadership strength: hiring, coaching, feedback, and creating an inclusive environment where engineers can do their best work.
• Familiarity with modern AI-enabled product development and comfort supporting teams to use AI responsibly (for productivity and for product integration), with measurable outcomes and a strong quality bar.
• Experience with B2B SaaS and enterprise expectations (security, compliance, reliability) is a plus.

Bonus:

• Experience building workflow/automation platforms (state machines, orchestration engines, integration ecosystems) with strong operability requirements.
• Familiarity with security/compliance considerations for systems that execute actions and integrate with external services (auditability, permissions, data handling).

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

Location: Berlin (Hybrid) Travel: ~25%

About Parloa:

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

We are on a mission to transform how people interact with companies by making every conversation seamless, personalized, and human-like. Our AI Agent Management Platform empowers enterprises to create and manage AI voice and chat agents at scale, turning interactions into lasting relationships.

As our Deployment Strategist, you will drive AI transformation at Global 2000 enterprises as the “Field CPO” for Parloa’s most strategic customers. You will own the bridge between customer outcomes and product reality, translating business needs into deployable product capabilities for customers like Booking.com, Allianz, Decathlon, and TUI.

This is an opportunity to build a new industry. Agentic AI for enterprise is nascent. You’ll define what “good” looks like - at the forefront, with the hardest customers, solving the toughest problems.

Areas of ownership:

• Land big clients (Global 2000 with complex, off-roadmap needs) and ensure their AI transformation succeeds.
• Manage stakeholders across business and tech (CEO, COO, CIO, CTO, VP Support), owning deployment from value thesis through production to expansion.
• Translate customer needs into product capabilities (not one-off customizations) that become reusable platform features.
• Build prototypes, make product changes, and create business plans hands-on - execution over PowerPoints.
• Represent customers to Parloa Product and represent Parloa Product to customers, bridging both worlds.
• Navigate ambiguity in agentic AI workflows, ROI models, and change management where no playbook exists yet.
• Own hard conversations: tradeoffs, “no,” re-scoping, and timeline realism with strategic accounts.
• Influence without authority across Product, Engineering, Sales, and Customer Success to drive outcomes.
• Feed validated learnings to product roadmap, turning customer work into platform capabilities that compound.

Who you are:

• 7-12 years of experience in enterprise software (solution architecture, product, or consulting) with a proven track record of customer-facing delivery.
• “Field CPO” mentality: ability to translate customer outcomes into product reality and vice versa.
• Business + tech stakeholder leadership: presented to C-suite across business and tech functions, demonstrated value, and ensured solutions make business sense.
• Product thinking: built client-specific roadmaps aligned with platform strategy.
• Architectural credibility: scoped off-platform features, assessed feasibility, and ensured supportability.
• Influence without authority: led cross-functional teams (Product, Eng, Sales, CS) without direct reports.
• Adaptability: comfortable being uncomfortable, willing to learn, operates in ambiguity.
• Hands-on execution: gets hands dirty - built prototypes, made product changes directly, created business plans. Not just an advisor.

Nice-to-have:

• Industry diversity: experience in travel, fintech, insurance, retail, healthcare, telecom, or enterprise software - we’re building a team with a broad industry perspective.
• Industry-changing companies: worked at companies that transformed their industry (Booking.com, Decathlon, N26, Deel, Stripe, Uber, Airbnb).
• Hypergrowth experience: thrived in fast-scaling environments (e.g., 25 to 1500 people).
• Background as Palantir Deployment Strategist, AWS/GCP Solutions Architect, or product roles at hypergrowth tech.
• Tech stack: architectural understanding of Python, TypeScript, Terraform, K8s, Azure/AWS.
• AI/ML: LLM pipelines, agentic AI deployment, prompt engineering.
• Learning loop: created reusable patterns from custom work, fed learnings to product.

Our recruiting process:

TA Screen (45 min) → Hiring Manager Call (45 min) → Product + Commercial Stakeholder Call (60 min.) →Technical Stakeholder Call (60 min.) → Case Study (take-home) → Bar Raiser Interview (60 min.)

Ready to build a new industry? Submit your resume and a brief cover note: “What’s a customer outcome you owned? What did you personally build/execute (not just advise)?”

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.

About the role:

Parloa is building the AI platform that enterprises trust with their most important conversations. That trust starts with security — and we need someone to own it entirely.

As Director of Security, you won't just manage a team. You'll shape how a fast-scaling AI company thinks about security from the ground up: building the strategy, the culture, and the systems that protect our platform, our customers, and the data they entrust to us. You'll lead our SecOps team within Tech Platform, partner across IS&T and Internal IT, and be the person our customers look to when they need confidence that Parloa takes security as seriously as they do.

This is a builder role. If you want to define what security looks like at an AI-native company — not inherit someone else's playbook — this is it.

Areas of ownership:

• Define and execute the product and platform security strategy — building the programs, tooling, and practices that scale with a fast-growing AI platform.
• Lead and grow the security team — hiring exceptional talent, developing senior leaders, and fostering a culture where security is every engineer's responsibility.
• Own application security across the SDLC — embedding secure coding practices, SAST/DAST/SCA tooling, threat modeling, and architectural security reviews into engineering workflows, enabling velocity without compromising safety.
• Design and implement security architectures for cloud-native applications, Kubernetes workloads, and CI/CD pipelines.
• Build and run the detection and response program — developing threat detection capabilities, tuning alerting and telemetry, and leading incident investigations, containment, and postmortems with technical rigor.
• Drive cloud security posture across our AWS/GCP infrastructure, covering identity and access, network segmentation, secrets management, and infrastructure-as-code security.
• Be Parloa's product security voice in customer engagements — fielding security questionnaires, supporting enterprise due diligence, and translating technical posture into customer confidence.
• Advance AI-specific security practices — securing LLM pipelines, model interactions, prompt injection surfaces, and data handling across the platform.
• Collaborate with IS&T on shared boundaries — coordinating on incident escalation, identity systems, and compliance requirements where product and corporate security intersect, without duplicating ownership.
• Establish security metrics that matter — proving that product security posture is measurably improving, not just maintained.

Who you are:

• 12+ years in security, with at least 5 years leading security teams, ideally in product or application security at a SaaS or platform company.
• Deep hands-on experience securing cloud-native, containerized environments (AWS/GCP, Kubernetes) — you can still roll up your sleeves when it matters.
• Strong application security background — you understand secure architecture, common vulnerability classes, and how to shift security left without slowing engineering down.
• Proven detection & response expertise — you've built or significantly improved SOC/detection capabilities and led incident response in production environments.
• Effective communicator across audiences — you can translate product security risk into business terms for executives and customers, and dive into technical detail with engineers.
• Familiarity with compliance frameworks (SOC 2, ISO 27001) as they relate to product security controls — you've contributed to audits and customer security reviews, even if GRC ownership sits elsewhere.
• Genuine curiosity about AI security — experience securing LLM-based systems is a strong plus, but a sharp instinct for emerging risk is what counts.

Our recruiting process:

Recruiter video call → Technical Peer Interview → Expert interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Product Marketing Manager, you will fuel the adoption of Parloa’s AI agents by CX teams and contact centers around the globe. You will play a crucial part in developing go-to-market (GTM) strategies, launching marketing initiatives, empowering sales efforts, creating content, digging into market data, and establishing a thorough understanding of customers and competition. You will be expected to communicate with confidence and authority, enjoy strategic and tactical work, operate autonomously, and collaborate seamlessly across departments and time zones. 

This role will have a strong focus in a few areas: first, on amplifying the market impact of our AI Agent Management Platform (Parloa AMP). And, on helping Parloa differentiate itself in the noisy and crowded AI agent market, and driving global awareness of the impact our customers are driving with the platform.  And also, working closely with Sales to execute more effectively, leveraging the two elements above: new state-of-the-art products and better-differentiated positioning and messaging. 

Areas of ownership:

• Spearhead GTM efforts for our platform: define the positioning and messaging for our products, orchestrate product communication plans, develop marketing materials, and drive high-impact, cross-functional product launches across Product, Marketing, Sales, CX, etc. 
• Work with the Product and Engineering teams to make the roadmap sing, ensure its alignment with the company narrative and GTM plan, and keep all interested audiences, from prospects to partners to customers, in the loop. 
• Empower the sales teams by refining how they position our platform, researching customer use cases and proof points, creating collateral, running training sessions with our Enablement team, and polishing competitive differentiators in collaboration with our Competitive Intelligence team, whatever it takes to keep revenue growing 3x.
• Amplify our market awareness by helping source thought leadership content ideas, collaborate on outlines, create and/or review content, and speak on webinars - all in partnership with our Content team, Evangelists, CX team, executives, etc.

Who you are:

• 6+ years of experience as a Product Marketing Manager, or 8+ years of experience working alongside a PMM team in related roles: sales enablement, B2B direct marketing, etc. You already have a Product Marketing playbook.
• A proven track record of supporting enterprise sales teams with storylines, collateral, enablement, and individual deal support. When a rep needs the big guns, they call you. 
• Whether it’s on webinars, at company events, or training the whole Sales team on new products and initiatives, you can capture an audience’s attention.
• Ambidexterity for both strategy and tactics. You’ve crafted a company narrative… and also created the sales deck from top to bottom. In a pinch, you can take product screenshots and Photoshop them to look just right… for the roadmap vision deck. Yes, Design and Product can come in and make it look amazing when we’ve got the time, but sometimes your work needs to stand on its own when we have to move fast.
• A near-native level of English, since we sell a lot of software in North America.

NICE TO HAVE:

• Experience using, building, marketing, or selling customer experience tools (e.g. software for customer service, contact centers, digital experiences/content management, mobile apps, email/web marketing, etc). You can help our prospects and customers understand how to use Parloa to boost NPS, increase conversion rates, drive revenue, and reduce customer churn — and bonus points if you’ve ever put AHT or FCR in a presentation.
• Experience working for a fast-growing, venture-funded B2B software company. This isn’t the first time you’ve built a SaaS plane while it’s flying.
• Business fluent in German to support our DACH teams.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Competencies

• Storytelling & Communication: Demonstrates excellent verbal and written communication skills, with the ability to craft compelling narratives across different formats (on stage, in calls, in blog posts, etc.).
• Collaboration & Cross-functional Partnership: Proven ability to work effectively across multiple departments to achieve common goals, fostering strong interdepartmental relationships.
• Creativity & Production: Strong creative skills, from the generation of new positioning and messaging, to nice looking slide decks when you don’t have time to collaborate with Design.
• Decisiveness & Independent Judgment: Able to make independent decisions in a globally distributed team setting, particularly in time-sensitive situations.
• Self-organization & Prioritization: Highly skilled at prioritizing tasks, managing backlogs, and meeting deadlines in a fast-paced environment.
• Entrepreneurial Mindset: Thrives in undefined environments, taking the initiative to build and launch new processes, products, or strategies from scratch.
• Technological Aptitude & AI Knowledge: Strong interest in and aptitude for learning new technologies, particularly in AI, with the ability to quickly understand and apply new trends.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As an Engineering Manager at Parloa, you will be entrusted with one of the most critical missions:

• Building and leading a high-talent, high-performance team of engineers.
• Ensuring that the team delivers enterprise-grade, resilient, and innovative AI solutions that customers love.
• Raising the bar on technical excellence, cultural leadership, and operational discipline.
  
  

You are both a builder and a leader. You dive deep into technical challenges, but your true leverage comes from how you develop engineers, scale teams, and drive alignment with Parloa’s strategic goals. You balance autonomy with accountability, empowering your teams while ensuring they deliver measurable customer and business impact.

Areas of ownership:

• Build and scale world-class teams: Hire, mentor, and elevate exceptional engineers. Create a culture of ownership, bias for action, and continuous improvement.
• Drive outcomes, not just output: Ensure every project directly contributes to Parloa’s strategic goals and delivers measurable customer value.
• Raise the technical bar: Partner with Staff and Principal Engineers to drive architectural excellence, reliability, and pragmatic perfectionism—design for tomorrow, build for today.
• Foster fearless culture: Enable fast, decentralized decision-making, encourage experimentation, and build trust by supporting your team in both successes and failures.
• Lead with alignment and clarity: Translate company strategy into clear objectives and measurable outcomes for your team.
• Ensure operational excellence: Instill high standards in security, availability, quality, and performance, making resilience and scale-by-design the default.
• Collaborate cross-functionally: Partner with Product, Design, and Business leaders to ensure technical execution and product vision are tightly aligned.

Who you are:

• A proven engineering leader (8–12+ years in software engineering, 3–5+ years in people leadership) with a track record of delivering complex, enterprise-grade systems at scale.
• A talent magnet: you know how to attract, develop, and retain world-class engineers, raising the bar with every hire.
• A strategic operator who can both set vision and dive deep into technical or operational details when needed.
• A culture builder: you model integrity, ownership, customer obsession, and high standards, inspiring others to do the same.
• Fearless and pragmatic: you balance ambition with execution, turning bold visions into reality through iteration and disciplined delivery.
• Skilled in scaling organizations: you know how to build systems, not bureaucracy, to ensure sustainable speed and impact.

Our Engineering Values

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

• Earn Trust – act with transparency and reliability.
• Obsess Over Customers – always start with the customer problem.
• Think Big – set bold goals and pursue them fearlessly.
• Have Integrity – do the right thing, especially when it’s hard.
• Disagree & Commit – debate with candor, align fast, and deliver.
• Own It – take full responsibility for outcomes, not just tasks.
• Dive Deep – master the details without losing sight of the big picture.
• Bias for Action – move fast, decide quickly, iterate fearlessly.
• Deliver Value – measure success by customer and business impact.
• Insist on the Highest Standards – raise the bar continuously.
• Go the Extra Mile – make the impossible possible.
• Hire & Elevate the Best – raise the bar with every hire.

Our recruiting process:

Recruiter video call → Peer Interview → 360° Technical Interview Loop → Bar Raiser Interview

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As an Enterprise Account Executive (Turkey), you will drive new business growth by bringing Parloa’s agentic AI platform to leading enterprises across the region. You’ll engage senior stakeholders, navigate complex sales cycles, and help organizations transform how they deliver customer experience at scale.

This is your opportunity to build a market from the ground up—shaping Parloa’s presence in Eastern Europe, opening new enterprise relationships, and defining how we scale in the region.

Areas of ownership:

• New Business Development: Own the full sales cycle from pipeline generation to closing, with a strong focus on acquiring new enterprise customers and establishing Parloa in Eastern Europe.
• Market Development: Build and expand a new market by identifying opportunities, shaping territory strategy, and creating momentum in a largely untapped region.
• Strategic Deal Execution: Lead complex, multi-stakeholder sales processes, including tenders, negotiations, and commercial structuring with senior decision-makers.
• Customer Advisory: Act as a trusted advisor, helping customers understand how Parloa and agentic AI drive measurable business impact and transformation.
• Cross-functional Collaboration: Partner closely with Solution Engineering, Business Development, and Value Consulting to deliver a seamless and high-quality buying experience.
• Pipeline Management: Ensure accurate forecasting and clear visibility of risks, gaps, and opportunities.

Who you are:

• 4+ years of experience in SaaS or technology sales in a closing role, with a consistent track record of meeting or exceeding revenue targets
• Proven ability to win new logos and navigate complex, multi-stakeholder enterprise sales cycles
• Experience building a pipeline in outbound-driven environments, ideally with exposure to new or developing markets
• Strong ability to engage and influence senior stakeholders, including VP and C-level executives
• Excellent communication, negotiation, and presentation skills
• Technical curiosity and interest in AI-driven products and customer experience
• Native or bilingual in Turkish and fluent in English.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Forward Deployed Engineer, DevOps, your mission is to build and scale the dedicated infrastructure that powers our custom agent integrations for our most important customers. You will be the key technical cornerstone of our team, empowering our customer-facing Forward Deployed Engineers to build, deploy, and manage bespoke client solutions with speed and confidence. By creating a robust, automated, and self-service platform, you will directly enable the rapid delivery of high-quality, reliable custom services.

Areas of ownership:

• Design, build, and maintain the cloud infrastructure specifically for hosting custom services developed by the Agent Integration Engineering team.
• Create flexible and reusable CI/CD pipeline templates that the integration team can easily adopt to automate the deployment of their services.
• Champion Infrastructure as Code to create standardized, yet customizable, service environments, ensuring consistency and rapid provisioning for new integrations.
• Manage a Kubernetes-based environment tailored for hosting a multitude of diverse integration services, focusing on security, isolation, and resource management.
• Implement robust monitoring and observability solutions to provide the integration team with deep visibility into the performance and health of their specific services.
• Serve as the primary DevOps partner for the Forward Deployed Engineering team, understanding their workflow, anticipating their needs, and removing infrastructure-related obstacles.
• Develop automation scripts (Python, Go, Bash) to streamline the entire lifecycle of custom integration services, from creation to decommissioning.
• Support and modernize legacy Azure infrastructure, helping transition workloads to a standardized, Kubernetes-based platform aligned with Parloa’s Engineering practices.

Who you are:

• 5+ years of professional experience in DevOps, infrastructure engineering, or a similar role.
• A strong customer-first mindset, viewing the Forward Deployed Engineering team as your primary customer.
• Proficiency in at least one scripting or programming language like Python, Go, or Bash.
• Hands-on expertise with a major cloud provider (AWS, GCP, or Azure).
• Advanced knowledge of containerization and orchestration, specifically Kubernetes, Helm, and Docker.
• Proven experience creating flexible CI pipelines with tools like Jenkins, GitHub Actions, or GitLab CI, and CD/GitOps workflows with tools like Argo CD.
• A strong background in Infrastructure as Code (Terraform is highly preferred).
• Experience building self-service tools and platforms that empower specific development teams.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

Join us in redefining customer experience through Agentic AI - and make sure our commercial foundation scales just as fast as we do. As our Lead/Principal Procurement Manager, you will build and lead a modern, business-enabling procurement function that balances commercial rigor with operational speed. You’ll own our global procurement strategy across direct and indirect spend, establish scalable processes, and drive value through smart negotiations, strategic supplier partnerships, and disciplined spend management, without becoming a bottleneck to innovation.

Areas of ownership:

• Own and execute Parloa’s global procurement strategy across all direct and indirect spend categories.
• Lead high-impact commercial negotiations, structuring and closing strategic supplier agreements across SaaS, technology, infrastructure, and professional services with market-leading vendors.
• Design, implement, and continuously improve end-to-end procurement processes (Source-to-Contract and alignment with Procure-to-Pay), ensuring clarity, speed, and compliance.
• Own and continuously optimize our Procure-to-Pay (P2P) platform, driving adoption, data accuracy, automation, and seamless integration with Finance workflows.
• Build upon and scale existing governance structures, policies, and approval frameworks strengthening commercial rigor while maintaining operational agility.
• Drive strong stakeholder alignment on procurement workflows, standards, and decision rights, ensuring early involvement and smooth collaboration across Finance, Legal, IT, Security, and Business teams.
• Create full spend transparency through reporting, analytics, and forecasting, identifying optimization and consolidation opportunities.
• Develop and manage a high-performing supplier portfolio, including structured performance management and risk oversight.
• Lay the foundation for a scalable procurement organization, including systems, templates, playbooks, and team development.

Who you are:

• 5-10+ years of experience in procurement, strategic sourcing, or commercial roles - ideally within SaaS, technology, or high-growth environments.
• Proven track record managing both direct and indirect spend in complex, international organizations including RFx processes and bid evaluations.
• Strong commercial instinct with extensive negotiation experience across enterprise-level contracts.
• Hands-on experience owning and optimizing P2P systems, including driving adoption and process automation.
• Experience evolving procurement governance models and embedding clear processes in fast-scaling organizations.
• Ability to drive cross-functional stakeholder alignment and integrate procurement early in business decision-making cycles.
• Strong financial and analytical acumen with a data-driven approach to spend optimization.
• Clear enabling mindset: you combine structure and governance with pragmatism and business speed.
• Excellent communication and influencing skills across senior stakeholders.
• High ownership, strong prioritization skills, and the ability to operate independently in fast-scaling environments.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Expert interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. 

About the role:

As a Principal Applied Scientist at Parloa, you will define and drive our applied AI strategy across AI agents and Generative AI.

This is a highly hands-on and high-impact role at the intersection of research and production. You will explore, validate, and scale approaches that directly shape our product, from model evaluation and routing to agent behavior, memory, and context engineering, while defining how these systems should be measured, benchmarked, and improved across the industry.

Beyond execution, you will act as a technical leader: identifying opportunities, setting direction, and building the foundations of applied science at Parloa.

Areas of ownership:

• Define and lead applied AI initiatives across agent systems, LLM evaluation, and model optimization
• Own ambiguous problem spaces end-to-end: from framing and experimentation to production impact
• Design and implement evaluation & benchmarking frameworks, leveraging and challenging industry standards — and where needed, defining new ones
• Drive innovation in agentic systems, including topics like routing, memory, and context engineering
• Prototype and validate new approaches (e.g., model combinations, fine-tuning strategies, or open-weight models)
• Translate research into production-ready solutions, working closely with engineering teams
• Act as a technical authority and multiplier, mentoring others and shaping best practices
• Establish and lead the Applied Science guild, fostering knowledge sharing and raising the bar across teams
• Influence product and technical strategy, identifying where applied science can unlock the most value

Who you are:

• 12+ years of experience in Applied Machine Learning, Applied Science, or a related field, with a proven track record of delivering ML/AI systems in production
• Experience with agent-based systems or multi-step LLM workflows
• Strong recent experience working with LLMs and Generative AI systems, ideally in production environments
• Demonstrated ability to own and drive ambiguous problem spaces end-to-end—from problem framing to measurable impact
• Deep understanding of evaluation methodologies, benchmarking, and model performance analysis, including human-in-the-loop approaches
• Hands-on technical skills, with the ability to prototype, experiment, and ship solutions in collaboration with engineering teams
• Experience working on production systems, balancing speed, quality, and scalability
• Proven technical leadership and influence, with experience shaping direction, mentoring others, or driving cross-team initiatives
• Ability to operate at both strategic and execution levels, connecting long-term vision with day-to-day decisions
• Strong communication skills, with the ability to clearly articulate ideas and influence technical and non-technical stakeholders
• Evidence of broader impact (e.g., published work, open-source contributions, internal initiatives, or industry influence) is a plus

We know that great candidates don’t always meet every single requirement. If you’re excited about this role and believe you could make an impact, we encourage you to apply, even if your experience doesn’t perfectly match every qualification.

Nice to have

• Familiarity with model routing, fine-tuning, or open-weight models
• Background in human-in-the-loop evaluation or annotation systems
• Contributions to public research, blogs, or open-source projects

Our recruiting process:

Talent Acquisition → Technical Peer Interview → 360° Technical Interview Loop → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As the Principal Partnerships Manager for France, you will drive the strategic development of our partner ecosystem in these high-potential regions. You will be responsible for identifying and scaling the strategic partnerships necessary to secure our market presence, acting as the key driver for growth in these critical expansion markets.

This role is designed for a high-impact individual who thrives on market-entry challenges and possesses the drive to build a regional footprint. Working closely with the EMEA leadership, you will play a key role in defining our regional strategy and execute the tactical moves necessary to establish Parloa as the leading Agentic AI solution in the French market.

Areas of ownership:

• Proactively identify, recruit, and grow leading Service Partners in France, leveraging your existing network to accelerate our market entry.
• Develop joint business plans with partners that align goals and strategies, executing impactful co-selling, referrals, and implementation initiatives.
• Lead collaborative marketing and sales efforts alongside partners, bringing innovative AI solutions to market with confidence.
• Conduct regular check-ins and quarterly business reviews with partners, ensuring goals are met and growth is accelerated.
• Partner with cross-functional teams (sales, marketing, product) to ensure seamless communication and strong alignment on goals.

Who you are:

• 8+ years of experience in partner management, channel sales, or strategic alliances within the SaaS, Contact Center, or AI sectors.
• A proven track record of entering new markets and the ability to scale partnership programs from the ground up.
• A deep, pre-existing network of partners and enterprise decision-makers within the French market. 
• Outstanding communication and relationship-building skills, particularly when engaging with C-level executives and senior stakeholders.
• Professionally fluent in French and English
• Based in France, with a strong preference for Paris

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As the Principal Partnerships Manager for Switzerland and Eastern Europe, you will drive the strategic development of our partner ecosystem in these high-potential regions. You will be responsible for identifying and scaling the strategic partnerships necessary to secure our market presence, acting as the key driver for growth in these critical expansion markets.

This role is designed for a high-impact individual who thrives on market-entry challenges and possesses the drive to build a regional footprint. Working closely with the EMEA leadership, you will play a key role in defining our regional strategy and execute the tactical moves necessary to establish Parloa as the leading Agentic AI solution in the Swiss and CEE markets.

Areas of ownership:

• Proactively identify, recruit, and grow leading Service Partners in Switzerland and Eastern Europe, leveraging your existing network to accelerate our market entry.
• Develop joint business plans with partners that align goals and strategies, executing impactful co-selling, referrals, and implementation initiatives.
• Lead collaborative marketing and sales efforts alongside partners, bringing innovative AI solutions to market with confidence.
• Conduct regular check-ins and quarterly business reviews with partners, ensuring goals are met and growth is accelerated.
• Partner with cross-functional teams (sales, marketing, product) to ensure seamless communication and strong alignment on goals.

Who you are:

• 8+ years of experience in partner management, channel sales, or strategic alliances within the SaaS, Contact Center, or AI sectors.
• A proven track record of entering new markets and the ability to scale partnership programs from the ground up.
• A deep, pre-existing network of partners and enterprise decision-makers within the Swiss market and/or Eastern Europe.
• Outstanding communication and relationship-building skills, particularly when engaging with C-level executives and senior stakeholders.
• Professionally fluent in German and English, with Turkish language skills being a significant strategic asset.
• Based in Southern Germany, with a strong preference for Munich, to ensure proximity to our DACH operations and the Swiss territory (nice to have).

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience; one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Regional Vice President Sales, Eastern Europe & Alps, you will lead and scale a team of Enterprise Account Executives, driving revenue growth across new logo acquisition and customer expansion. As part of the CEE Commercial Leadership team, you’ll shape how Parloa builds and wins in a diverse and evolving region.

This is your opportunity to build a market from the ground up while developing a high-performing sales organization, defining go-to-market strategy, establishing Parloa’s presence, and driving long-term growth at scale.

Areas of ownership:

• Sales Leadership & Team Development: Lead, coach, and scale a team of Enterprise Account Executives, fostering a high-performance culture and consistently exceeding revenue targets.
• Go-to-Market Strategy: Own and execute the regional GTM strategy, including market entry, segmentation, positioning, and early customer acquisition.
• Revenue Growth: Drive both new logo acquisition and expansion within existing accounts, ensuring sustainable and scalable revenue growth.
• Strategic Deal Support: Guide the team through complex, multi-stakeholder enterprise sales cycles, supporting deal strategy and executive engagement when needed.
• Pipeline Management: Ensure accurate forecasting and clear visibility of risks, gaps, and opportunities.
• Talent Acquisition & Development: Hire, onboard, and develop top sales talent, building a strong and scalable team.
• Cross-functional Leadership: Partner closely with Growth, Partnerships, Solution Engineering, and Customer Engagement to align across the full revenue funnel.

Who you are:

• 3+ years of experience leading B2B SaaS sales teams, ideally across international or emerging markets such as Eastern Europe or the Alps
• Strong understanding of complex enterprise sales cycles (300k+ ARR deals)
• Proven track record of building and leading high-performing teams in high-growth SaaS, AI, or technology environments
• Experience coaching methodology-based selling (e.g. MEDDPICC) and driving a challenger mindset
• Data-driven in managing pipeline, forecasts, conversion rates, and deal health
• Strong executive presence, with the ability to engage and influence C-level stakeholders
• Ability to balance structure and pragmatism in a fast-paced, scaling environment
• Values-driven leadership style, with a focus on accountability, ownership, and team success
• Native or bilingual German, plus strong English skills

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners.

Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions.

Areas of ownership:

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. 
• Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. 
• Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively. 
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. 
• Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. 
• Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer. 
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. 
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Who you are:

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences
• Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
• Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
• Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
• Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
• Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs
• Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic
• Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.)
• Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms)
• Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
• Familiarity with A/B testing methods to ensure AI agent performance at scale

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners.

Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions.

Areas of ownership:

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. 
• Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. 
• Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively. 
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. 
• Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. 
• Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer. 
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. 
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Who you are:

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences
• Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
• Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
• Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
• Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
• Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs
• Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic
• Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.)
• Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms)
• Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
• Familiarity with A/B testing methods to ensure AI agent performance at scale

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Data Analyst (Strategy & Analytics), you will play a central role in shaping how Parloa uses data to drive growth, efficiency, and strategic clarity. You’ll work across Commercial, Operations, Product, and Tech to turn data into actionable insights that inform decision-making at every level of the company.

This is your opportunity to combine deep analytical work with real business impact by building scalable data products, influencing company-wide strategy, and helping Parloa operate with greater precision and speed.

Areas of ownership:

• End-to-End Analytics: Own analytics projects from problem definition and hypothesis building to data modeling, insight generation, and executive communication.
• Performance & KPI Frameworks: Partner with cross-functional leaders to define KPIs, reporting structures, and metrics that drive accountability and focus.
• Data Products & Reporting: Design and maintain scalable dashboards and reporting solutions that provide clear visibility into company performance.
• Advanced Analytics & Modeling: Build forecasting and predictive models to support planning, resource allocation, and strategic decision-making.
• Business Insights & Optimization: Conduct deep-dive analyses to uncover growth opportunities, operational inefficiencies, and product usage patterns.
• Data Foundation & Quality: Collaborate with data and analytics engineering teams to improve data models, ensure data quality, and scale reliable reporting.

Who you are:

• 5+ years of experience in data analytics, business analytics, or strategy analytics, ideally in a high-growth tech, consulting, or finance environment
• Strong SQL skills; experience in Python or R for advanced analytics is a plus
• Solid understanding of statistical methods and machine learning techniques (e.g. regression, classification, forecasting)
• Experience building dashboards and reporting frameworks using tools like Tableau, Looker, or similar
• Strong understanding of financial data structures and FP&A processes, as well as commercial and operational metrics
• Experience supporting FP&A workflows (e.g., budgeting, forecasting, revenue and KPI tracking) by transforming financial data into well-structured reporting layers aligned with accounting logic and business needs.
• Proven ability to design metrics and translate business questions into structured analytical approaches
• Confidence in communicating insights to senior stakeholders, including executives
• Structured, hypothesis-driven mindset with a pragmatic and hands-on approach 

Our Recruiting Process:

Talent Acquisition → SQL Challenge → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As Senior Data Engineer – Internal Platform, you will build and own the data infrastructure that powers Parloa's internal AI transformation. Today, business-critical data lives across dozens of disconnected tools with no unified way to access it — you'll change that by creating a single, self-serve access layer that gives AI agents and teams the business context they need to operate. Working closely with the AI Transformation Team and stakeholders across the non-engineering organization, you'll also define the KPIs and dashboards leadership uses to track AI adoption and impact.

Areas of ownership:

• Data Platform Infrastructure: Own the Internal-facing Databricks workspace end-to-end: configuration, compute, access controls, and cost management.
• Ingestion Pipelines: Build and maintain Airbyte pipelines that pull data from Salesforce, Gong, HRIS, finance systems, and other tools on automated schedules.
• Data Modeling & Transformation: Implement the architecture that turns raw data into clean, trusted, analysis-ready datasets.
• AI Data Enablement: Partner with the AI Transformation Team to ensure AI agents and LLM workflows get the right data in the right format.
• AI Adoption Measurement: Define and build the KPIs and dashboards that track AI usage, proficiency, and business impact across the company.
• Data Governance & Compliance: Own data classification, access policies, GDPR/DPA compliance, and pipeline monitoring.

Who you are:

• Experience designing data layers that power AI/LLM-based applications and agentic workflows.
• Proficiency in Python, SQL, ETL/ELT tools, and MLOps.
• Knowledge of dimensional modeling and modern data warehouse technologies.
• Ability to comprehend and execute on complex requirements and resolve performance issues.
• Ability to articulate complex technical concepts to non-engineering audiences, making data architecture decisions and trade-offs understandable for leadership and cross-functional stakeholders.
• Passion for staying updated and driving innovation in data engineering.
• Ability to define and instrument Al adoption KPls: usage tracking, proficiency distribution, and business impact metrics.
• Understanding of how Al tools consume data – context windows, retrieval patterns, embedding pipelines – and how to optimise data access for.

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.

This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.

Areas of ownership:

• Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization.
• Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation.
• Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
• Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives.
• Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
• Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.

Who you are:

• 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
• Proven ability to drive strategic value and support digital transformation in complex organizations
• Track record of turning customer success into measurable business impact and growth opportunities
• Strong project and stakeholder management skills, with a focus on execution and outcomes
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
• Technical curiosity and interest in AI, automation, and customer experience
• Native or bilingual in German, and fluent in English

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Lead Technical Support Engineer, you will play a key role in delivering reliable and high-quality customer experiences with Parloa’s conversational AI platform. Acting as a bridge between customers and internal teams, you’ll troubleshoot complex issues, guide users, and ensure they unlock the full value of our product.

This is your opportunity to combine technical depth with customer impact—solving real problems, improving how support operates at scale, and shaping the overall customer experience through insights from the field.

Areas of ownership:

• Technical Support & Troubleshooting: Own and resolve customer issues end-to-end, ensuring timely, high-quality responses and sustainable solutions.
• Escalation Management: Act as an escalation point for complex technical challenges, working closely with Product and Engineering to drive resolution.
• Customer Enablement: Guide and educate customers on the effective use of the platform to help them unlock its full potential.
• Process & Quality Improvement: Contribute to improving support processes, documentation, and best practices to enhance efficiency and consistency.
• Knowledge Management: Create and maintain runbooks, troubleshooting guides, and internal resources to scale team knowledge.
• Customer Feedback Loop: Capture and translate customer insights into actionable feedback for Product and Engineering.

Who you are:

• 5–8 years of experience in a customer-facing technical support role, ideally within SaaS or enterprise technology environments
• Strong troubleshooting skills, with the ability to analyze issues and communicate solutions clearly to both technical and non-technical audiences
• Experience working with APIs, logs, and debugging tools
• Structured, data-informed approach to problem solving, using metrics to prioritize and improve outcomes
• Ability to thrive in fast-paced, evolving environments with a high degree of ownership and adaptability
• Strong collaboration skills and experience working cross-functionally with Product, Engineering, and Customer teams
• Experience coaching or mentoring others, contributing to team development

Our recruiting process

Talent Acquisition → Hiring Manager → Technical Interview → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience; one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a (Senior) Partner Solution Engineer, you will play a key role in enabling Parloa’s partner ecosystem to successfully position, sell, and implement our conversational AI platform. You’ll work closely with strategic and emerging partners, guiding them through the technical journey from discovery and solution design to validation and deal support.

This is your opportunity to scale impact through others: equipping partners to confidently build, demo, and deliver AI-driven customer experiences while directly influencing pipeline growth and deal success.

Areas of ownership:

• Partner Technical Enablement: Enable partners to effectively position and deliver Parloa solutions by coaching them on discovery, demos, solution design, and scoping.
• Technical Sales Support (Partner-led): Support partner-led and co-sell opportunities by leading technical discovery, solutioning, and validation throughout the pre-sales cycle.
• Solution Design & Architecture: Guide partners in designing scalable, enterprise-ready solutions aligned with customer needs and business outcomes.
• Partner Advisory: Act as a trusted technical advisor to partners, translating Parloa’s platform capabilities into clear business value for both technical and non-technical stakeholders.
• Ecosystem Collaboration: Work closely with Sales, Partnerships, Product, and Customer teams to drive successful partner engagements and aligned go-to-market execution.
• Product & Feedback Loop: Represent partner and customer insights to Product and Engineering, contributing to roadmap discussions and continuous improvement.

Who you are:

• 5+ years of experience as a Solution Engineer or in a similar customer-facing technical role within SaaS or enterprise technology
• Strong technical foundation across APIs, cloud environments, integrations, and enterprise architecture
• Experience supporting complex, multi-stakeholder sales cycles, ideally in partner or indirect sales models
• Ability to translate technical concepts into clear business value and outcomes
• Excellent communication and presentation skills, with confidence in both technical and executive conversations
• Strong coaching and enablement mindset, with the ability to guide partners effectively
• Structured and solution-oriented approach, with the ability to navigate ambiguity and multiple stakeholders
• Technical curiosity and interest in AI-driven products and customer experience
• Native or bilingual in English

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Senior Value Consultant, you will own the financial narrative behind Parloa’s most strategic enterprise deals by shaping how customers understand, quantify, and commit to the value of agentic AI. You’ll operate at the intersection of Sales, Solution Engineering, and executive stakeholders, turning AI capabilities into clear, defensible business outcomes.

This is your opportunity to shift conversations from features to impact by building CFO-grade business cases, influencing high-stakes decisions, and making Parloa one of the easiest partners to invest in through clarity, rigor, and value transparency.

Areas of ownership:

• Value Engineering & Deal Support: Lead value engagements across the sales cycle, from early-stage value framing to late-stage deal support and post-live validation for strategic enterprise opportunities.
• Business Case Development: Build robust, CFO-grade ROI models that quantify impact across cost reduction, productivity, revenue, and customer experience.
• Executive Value Discovery: Facilitate value discovery sessions and workshops with senior stakeholders, translating strategic priorities into measurable financial outcomes.
• Value-led Selling Enablement: Develop frameworks, narratives, and tooling that enable Sales and Solution Engineering to lead confident, value-driven conversations.
• Strategic Deal Partnership: Support high-priority deals and lighthouse accounts by shaping value narratives for positioning, pricing, and expansion.
• Scalability & Tooling: Translate field insights into repeatable models, benchmarks, and playbooks to scale value engineering across the organization.

Who you are:

• 5–8+ years of experience in value consulting, value engineering, or commercial advisory roles within enterprise SaaS or B2B environments
• Proven track record of owning ROI models and business cases that influenced €1M+ enterprise deals involving finance and procurement stakeholders
• Strong financial modeling expertise (e.g. NPV, IRR, TCO, payback), with the ability to build, defend, and adapt models in real time
• Experience working in complex, multi-stakeholder enterprise sales environments with ambiguity and time pressure
• Strong executive presence, with the ability to translate complex analysis into clear, compelling business narratives
• Advanced Excel or Google Sheets skills for multi-scenario modeling, combined with strong presentation capabilities
• High level of ownership and autonomy, with the ability to operate independently while partnering closely with cross-functional teams

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

Join us in reimagining customer experience with Agentic AI. As a Staff or Principal Software Engineer, you will play a critical role in shaping Parloa’s engineering strategy and architecture while staying close to the code. This role is about building resilient, enterprise-grade systems that can scale globally and helping us set the benchmark for engineering excellence in Europe and beyond.

Areas of ownership:

• Deliver business value by writing code every day.
• Define and drive technical strategy across multiple domains and org-wide initiatives.
• Lead cross-team architecture and ensure solutions scale globally for enterprise adoption.
• Balance short-term velocity with long-term resilience, making smart trade-offs on complexity, cost, and scalability.
• Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems.
• Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands.
• Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism—design for tomorrow, build for today.

OUR TECH STACK:

TypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATS 

Who you are:

• A seasoned technical leader (typically 12–15+ years) with a track record of org-level or industry-level impact.
• Deeply experienced in enterprise-scale systems and multi-team architecture leadership.
• Equally comfortable flying high (strategic vision) and diving deep (technical details).
• Thrives in ambiguous, high-stakes environments with a strong sense of urgency.
• Embodies Parloa’s ambition: to build Europe’s leading engineering culture and a world-class AI platform.
• Motivated by making the impossible possible and building something iconic.

Our engineering values:

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

• Earn Trust – act with transparency and reliability.
• Obsess Over Customers – always start with the customer problem.
• Think Big – set bold goals and pursue them fearlessly.
• Have Integrity – do the right thing, especially when it’s hard.
• Disagree & Commit – debate with candor, align fast, and deliver.
• Own It – take full responsibility for outcomes, not just tasks.
• Dive Deep – master the details without losing sight of the big picture.
• Bias for Action – move fast, decide quickly, iterate fearlessly.
• Deliver Value – measure success by customer and business impact.
• Insist on the Highest Standards – raise the bar continuously.
• Go the Extra Mile – make the impossible possible.
• Hire & Elevate the Best – raise the bar with every hire

Our recruiting process:

Recruiter Call → Technical Peer Interview → 360° Tech Interview Loop → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

We are on a mission to transform how people interact with companies by making every conversation seamless, personalized, and human-like. Our AI Agent Management Platform empowers enterprises to create and manage AI voice and chat agents at scale, turning interactions into lasting relationships.

As our Staff Product Designer - Consumer Experience, you will drive the realisation of the design vision for consumer-facing, multimodal experiences across voice, chat, and beyond. You will guide your cross-functional product team to translate this vision into intuitive, trustworthy, and engaging interfaces that make AI agents feel effortless to use.

This is an opportunity to lead design at the heart of how people experience AI, shaping consumer-grade interfaces that will influence the future of Agentic AI.

Areas of ownership:

• Bring the design vision to life in your product team, ensuring clarity and usability across consumer-facing, multimodal experiences.
• Partner closely with product managers, engineers, and AI specialists to align on priorities, user needs, technical feasibility, and business impact.
• Balance simplicity and delight, ensuring interfaces feel natural and human-like across voice, chat, and graphical touch-points.
• Lead UX strategy for your product team with a focus on multimodal consumer interactions, ensuring research insights shape both near-term design choices and the long-term vision.
• Prototype and test interaction models that make AI agents intuitive and trustworthy for everyday users.
• Take end-to-end ownership of design in your product team, shaping direction and delivering high-quality, hands-on work.

Who you are:

• 8+ years of experience in product design with a proven track record in consumer-facing products, including two years in a lead capacity.
• Strong expertise in designing multimodal experiences, ideally across voice, chat, and mobile.
• Ability to translate a design vision into coherent, high-quality execution within a cross-functional team.
• Strong interaction and visual design skills, with a portfolio that demonstrates elegant, user-centered solutions in consumer contexts.
• Experience collaborating with product managers and engineers to drive outcomes and influence priorities.
• A research-driven mindset, grounded in user research, usability testing, and data-informed decision making.
• Excellent communication and storytelling skills, with the ability to align and inspire cross-functional teams.

Nice to have: 

• Experience designing consumer-facing products that integrate AI or conversational interfaces.
• Background in designing multimodal experiences that combine voice, chat, and graphical interfaces.
• Familiarity with design systems in a scaling organization.
• Knowledge of accessibility best practices and inclusive design principles for multimodal products.
• Interest in emerging interaction models such as ambient computing, AR/VR, or wearables.

Our recruiting process:

Recruiter Interview → Hiring Manager Interview → Portfolio Walkthrough →  Live Whiteboard Session → Engineering Lead Interview → Bar Raiser Interview

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale- and want your work to matter in real, everyday moments - this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

We are on a mission to make creating and managing AI voice agents as easy as hiring and onboarding a human. Today, our platform serves highly technical users who configure advanced agent logic. Tomorrow, we envision an experience that keeps the depth and flexibility experts need while becoming more elegant, scalable, and intuitive.

As our Staff Product Designer, you will drive the realisation of the design vision for expert-facing workflows such as AI agent setup, configuration tools, and workflow orchestration. You will guide your cross-functional product team in translating this vision into coherent, usable, and technically feasible product experiences that turn complexity into clarity.

This is an opportunity to lead design for the core of our platform and define how experts build the next generation of conversational AI agents.

Areas of ownership:

• Translate the design vision into your product team’s execution, ensuring clarity and usability across expert-facing workflows.
• Partner closely with product managers, engineers, and AI specialists to align on priorities, user needs, technical feasibility, and business impact.
• Balance depth and usability, ensuring powerful configuration capabilities remain approachable and efficient for expert users.
• Lead UX strategy within your product area, ensuring research insights shape both near-term decisions and long-term improvements.
• Prototype and explore advanced interaction models for workflows, logic building, and AI orchestration.
• Contribute hands-on design work while also setting direction and raising the quality of output within your product team.

Who you are:

• 8+ years of experience in product design with a proven track record in complex domains, including two years in a lead capacity.
• Experience designing with AI tools as part of your workflow, for example, prototyping with generative design, exploring AI-assisted research, or testing adaptive experiences.
• Ability to design for configuration-heavy, expert-facing tools, balancing flexibility with clarity and efficiency.
• Strong systems thinking skills, with the ability to structure multi-layered flows with roles, states, and dynamic logic.
• Experience collaborating with product managers and engineers to drive product outcomes and influence strategic priorities.
• Mastery of interaction and visual design, with a portfolio that demonstrates elegant handling of highly complex interfaces.
• A research-driven mindset, grounded in user research, usability testing, and data-informed decision making.
• Technical fluency, with the ability to collaborate confidently with engineers and product managers.
• Strong communication and storytelling skills, with the ability to align and inspire cross-functional teams and leadership.

Nice to have: 

• Demonstrated experience creating human-AI interaction models that balance usability, transparency, and trust.
• Demonstrated experience designing tools and platforms that enable others to configure or manage AI systems, for example, workflow builders, agent setup tools, or machine learning configuration interfaces.
• Background or interest in conversational interfaces, automation tooling, or multimodal interaction design.
• Familiarity with design systems in a scaling team.
• Knowledge of voice technologies or telephony ecosystems.

Our recruiting process:

Recruiter Interview → Hiring Manager Interview → Portfolio Walkthrough →  Live Whiteboard Session → Bar Raiser Interview

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale- and want your work to matter in real, everyday moments - this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Strategic Engagement Manager, you will own the success of Parloa’s most strategic enterprise customers, driving long-term partnerships, measurable business outcomes, and multi-year growth. You’ll operate at the intersection of strategy, delivery, and expansion, guiding organizations through complex AI and CX transformations.

This is your opportunity to work with leading enterprises at the highest level by translating AI vision into tangible impact, shaping large-scale deployments, and positioning Parloa as a long-term transformation partner.

Areas of ownership:

• Strategic Account Ownership: Own Parloa’s most strategic enterprise relationships, driving success plans, KPIs, and measurable business outcomes across the full customer lifecycle.
• Executive Advisory: Partner with senior stakeholders to translate AI and CX strategies into enterprise-wide initiatives across multiple business units and geographies.
• Delivery Orchestration: Oversee complex implementations by aligning Product, Engineering, Deployment, and partners to ensure smooth, on-time, high-impact rollouts.
• Value Realization & Storytelling: Quantify and communicate business impact through data-driven insights, executive business reviews, and clear success narratives.
• Expansion & Growth: Identify and drive expansion opportunities, scaling successful use cases across regions, teams, and functions.
• Cross-functional Leadership: Collaborate closely with Sales, Solution Engineering, Value Consulting, and partners to align on strategy, execution, and long-term growth.

Who you are:

• 8+ years of experience in enterprise software, consulting, or customer success, managing large and strategic accounts
• MBA or Master’s degree in Business, Engineering, or a related field
• Experience with ERP systems in global enterprise environments
• Proven track record of translating executive vision into measurable business outcomes and commercial impact
• Strong ownership mindset, with the ability to operate effectively in complex, ambiguous environments
• Experience engaging and influencing senior stakeholders, including executive and board-level audiences
• Ability to align cross-functional teams around a shared strategy and drive execution at scale
• Strong understanding of AI, automation, and enterprise systems, with the ability to translate technical capabilities into business value
• Structured, proactive, and collaborative working style, with a focus on outcomes and long-term partnerships
• Native or bilingual in German and fluent in English

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As Team Lead, Enterprise Customer Engagement DACH, you will lead and grow a team of Enterprise Engagement Managers, driving customer outcomes, team performance, and scalable impact across Parloa’s enterprise customers. You’ll combine strategic customer leadership with people leadership, empowering your team to deliver value, drive adoption, and unlock long-term growth.

This is your opportunity to shape how Parloa scales customer engagement: developing high-performing talent, building repeatable playbooks, and helping enterprise customers realize the full potential of agentic AI.

Areas of ownership:

• Team Leadership & Development: Lead, coach, and grow a team of Enterprise Engagement Managers, fostering a high-performance culture built on ownership, trust, and continuous improvement.
• Customer Outcomes & Value Realization: Own team-level KPIs across adoption, retention, and expansion, ensuring measurable customer impact and long-term success.
• Strategic Customer Engagement: Support key enterprise accounts as an executive sponsor or escalation point, guiding complex stakeholder environments and critical customer moments.
• Expansion & Growth: Enable the team to identify and drive expansion opportunities, turning customer success into sustainable revenue growth.
• Operational Excellence: Define and scale processes, playbooks, and ways of working to support efficiency, consistency, and future team growth.
• Cross-functional Leadership: Partner closely with Sales, Professional Services, Product, and Engineering to ensure alignment and a seamless customer experience.

Who you are:

• 6–8+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
• 1–2+ years of experience leading or mentoring others, with a strong ability to coach and develop high-performing teams
• Proven track record of owning customer outcomes and translating adoption and value realization into retention and expansion
• Experience navigating complex customer situations, including escalations and senior stakeholder management
• Strategic mindset combined with hands-on execution and a strong sense of ownership
• Excellent communication and presentation skills, with the ability to engage senior stakeholders and executives
• Technical curiosity and interest in AI, automation, and customer experience
• Native or bilingual German, plus strong English skills

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Technical Support Engineer, you will play a key role in delivering reliable and high-quality customer experiences with Parloa’s conversational AI platform. Acting as a bridge between customers and internal teams, you’ll troubleshoot issues, guide users, and help ensure they get the most out of the product.

This is your opportunity to build strong technical expertise while making a direct impact, solving real customer problems, improving support processes, and growing into a trusted product expert.

Areas of ownership:

• Technical Support & Issue Resolution: Analyze and resolve customer issues, ensuring timely responses and clear, solution-oriented communication.
• Customer Enablement: Support customers in understanding and effectively using the platform, helping them unlock its full potential.
• Cross-functional Collaboration: Work closely with Customer Success, Product, Engineering, and external partners to resolve issues and improve the customer experience.
• Escalation & Ownership: Take ownership of technical issues end-to-end, escalating when needed and ensuring resolution is driven forward.
• Process & Documentation: Contribute to improving support processes, documentation, and best practices to enhance team efficiency.
• Customer Feedback Loop: Capture and structure customer feedback, sharing insights with Product and Engineering to inform improvements.

Who you are:

• 2–4 years of experience in a customer-facing technical support or similar role, ideally in a SaaS or technology environment
• Strong troubleshooting skills, with the ability to identify root causes and communicate solutions clearly
• Basic experience working with APIs, logs, and debugging tools
• Excellent communication skills, with the ability to explain technical topics to both technical and non-technical audiences
• Strong collaboration mindset and ability to work effectively across teams
• Ability to adapt quickly in a fast-paced, evolving environment
• Structured and solution-oriented approach to problem-solving

Our recruiting process

Talent Acquisition → Hiring Manager → Technical Interview → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About the Role:  

The Sales Operations Manager owns complex quote support and operational execution while influencing strategy, systems, and process design across the revenue engine. This role acts as a key cross-functional leader, driving consistency, scalability, and compliance across quote-to-cash and broader RevOps initiatives.

This is a global role supporting cross-regional stakeholders. While primary support will focus on local/regional AEs and Sales Managers, the role requires collaboration across time zones and flexibility in work schedules to meet business needs. Participation in global RevOps cadences, including the weekly Thursday Broader RevOps Sync, is required.

This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.

Impact You’ll Own:

• Own complex and non-standard deal structures, including pricing exceptions, amendments, and multi-element agreements
• Ensure all quotes are compliant with SOX, revenue recognition, and booking policies
• Influence upstream deal behavior by educating Sales on best practices and policy implications
• Transition from user to system thinker—understanding how changes impact downstream processes
• Extract insights from operational data and translate them into actionable recommendations
• Recommend, lead and manage scalable process improvements from design through implementation
• Document and standardize processes to support growth and audit readiness
• Act as a trusted advisor to Sales leadership, Finance, Legal and cross-functional partners
• Proactively surface trends, risks, and improvement opportunities

What You Bring:

• 6+ years of experience in Revenue Operations, Sales Operations, Deal Desk, or Finance Operations
• Bachelor’s Degree in a relevant field
• Experience supporting global, multi-segment sales organizations
• Ownership of complex quote-to-cash processes across regions
• Experience partnering directly with Sales Directors, Finance leadership, Accounting, Legal, and Systems teams

What Makes You Stand Out:

• You think like a revenue architect — understanding how quoting decisions impact forecasting, accounting, renewals, and long-term customer value
• You bring structured recommendations to leadership, not just summaries
• You’ve influenced global process standardization while navigating regional complexity

Application Deadline:

August 5, 2026 by 11:59p / 23:59 CET (Central European Time)

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off 
• Employee Wellness Program 
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity 
• Volunteering Paid Time Off

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Global Accounting Specialist for our Finance team in Berlin or Munich, Germany or Madrid, Spain or Lisbon, Portugal!

As part of our Controllership team, you will be instrumental in ensuring the accuracy of financial reporting across our international entities. 
Working in a multicultural environment, you will ensure compliance with local standards (such as German GAAP/HGB) and international regulations, supporting the global financial closing process and Wellhub’s operational efficiency. 
This is an excellent opportunity for a professional looking to apply solid technical knowledge in a fast-growing, global impact scenario.

YOUR IMPACT

• Perform day-to-day accounting functions for multiple international entities, including journal entries in general ledger, intercompany transactions, and account reconciliations.
• Ensure timely and accurate monthly, quarterly, and annual financial close processes across global entities.
• Coordinate and reconcile intercompany accounts and ensure proper eliminations during consolidation.
• Assist with the consolidation of financial results in accordance with German GAAP (HGB) 
• Work with external auditors and internal stakeholders during audits and reviews of international operations.
• Ensure compliance with local statutory accounting and tax regulations in all relevant jurisdictions.
• Collaborate with local finance teams and service providers to support payroll, VAT/GST, and other local reporting requirements.
• Assist in the development and implementation of global accounting policies, procedures, and internal controls.
• Participate in global ERP system implementations or upgrades as needed.
  
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Degree in Accounting, Administration, Finance, or a related field.
• A strong understanding of accounting principles, financial closing processes, and global business models.Advanced proficiency in Excel, including hard-coding.
• Experience with financial systems such as Datev and Lucanet can be a plus.
• Familiarity with data analysis tools like Power Pivot Table (BI) and basic knowledge of SQL can be a plus.
• Ability to work independently and collaboratively across geographies.
• Proven experience in a global accounting role, with a focus on general ledger.
• Demonstrated ability to perform reconciliations and financial analysis.3+ years of experience in accounting, preferably in a multinational environment.
• Experience with german GAAP and other european local GAAP - US GAAP is a plus.
• Familiarity with accounting and ERP systems (e.g.Datev) and consolidation system Lucanet.
• Fluent English is mandatory.
  

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in German GAAP, global general ledger and fluent English are mandatory requirements.

WHAT WE OFFER YOU 

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:

WELLHUB:  Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. 

HEALTHCARE: Health insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.

• Our offices are in Germany, Italy, Netherlands, Portugal, Romania, Spain, and the UK. You can work from any office or remotely based in any of these countries.

FLEXIBLE SCHEDULE:  Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).

PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. 

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. At Wellhub, we welcome and celebrate your authentic self.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

 #LI-HYBRID

At Wolt, as a part of Doordash, we’re building the industry’s most scalable and reliable delivery platform to support our three-sided marketplace of consumers, merchants, and courier partners. 

What makes our team unique

• Our global Security team aspires to be the world’s most admired security team, with members across EU, UK and North America (operating as Wolt, Deliveroo and Doordash).
• We’re shaping our next generation infrastructure that is hardened from the ground up. This is a rare opportunity - no legacy tech or off-the-shelf product solutions. There is a lot to do around this new development as well as our “classic” platforms of the three companies.
• The greater team is not just information security - we’re more holistic, and also physical security and safety are a part of our global operations.

Day-to-day in this role you’ll:

• Identify and prioritize risk-reducing and engineering-enabling improvements, and then implement and build them, for our infrastructure and cloud security. This may involve the cloud, access controls, the management plane, or just about any other part of infrastructure we have, across any of our platforms. Implementation and building may range from configuring services as infrastructure as code to actual coding of new features.
• Solve security-related questions and implement requests related to our infrastructure security, including reactive fixes related to vulnerabilities or design flaws.
• Guide our engineering teams related to security, privacy and technical compliance.

Over time, your role can evolve depending on your interests and skills. Our company is  a large place and there’s a lot to do!

This position is ideal for someone who would describe themselves as a cloud sysadmin, having an SRE role, or being a DevOps engineer. You are likely to have at least 5 years of full-time experience working in information technology.

As the Security team sometimes needs to address high-priority security issues as well as ensure the availability of the components we have built, this position includes an on-call duty. On-call compensation and terms will be agreed separately in accordance with the local employment law.

Our humble expectations

• Have hands-on experience with AWS, Kubernetes and how modern microservice architectures work. This is a “must” requirement.
• Are quick to form good working relationships with engineers who are building our platforms, as well as their engineering and product management.
• Are quick to learn nuances in a wide variety of additional services that relate to running a low-latency, high-availability infrastructure.
• Are fluent in at least one programming language, even if this comes from a hobby background.
• Have a strong work ethic, are organized and follow things through.
• Can communicate clearly and provide good visibility to issues as they progress.
• Can see through issues that have many aspects and different - often also non-technical and business-related - considerations.
• Are not scared of submitting and reviewing Pull Requests.
• And as Wolt’s company language is English, you’d need to be fluent in both spoken and written English.

This position is open in our Wolt hubs in Berlin, Germany, or Helsinki, Finland, and will be a part of the Global Security Engineering team.

Next steps

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really want to join us!

We are seeking a versatile Tax Technology Manager to support our growing EMEA and beyond scope. This role connects tax, technology, and data — ensuring our systems and processes enable compliant, efficient, and scalable  across the region.

The ideal candidate combines a strong understanding of indirect tax (particularly VAT and e-invoicing) with an ability to partner cross-functionally and translate tax requirements into smart, tech-enabled solutions. You don’t need to be a developer or automation engineer — but you must be able to see opportunities, shape solutions, and drive them to execution by partnering with tax, engineering, accounting, data ops, and automation teams etc.

Key Responsibilities

• Lead and coordinate the implementation of tax-related technology solutions, ensuring compliance with new or changing legislation (e.g., e-invoicing, digital reporting, VAT mandates).
• Represent Tax in engineering, product, and finance initiatives — ensuring that new business rollouts and systems capture all relevant tax requirements.
• Partner with vendors and internal system owners to integrate and maintain compliance tools
• Support data governance and system control frameworks, ensuring audit (SOC) readiness, traceability, and documentation across tax technology systems.
• Drive standardization of tax processes and tools across entities and regions (Wolt, DoorDash, Deliveroo).
• Build strong partnerships with engineering, data, automation, and finance teams to ensure tax technology needs are prioritized and delivered effectively.
• Act as a bridge between tax and technology — translating regulatory and compliance requirements into actionable system and process specifications.
• Collaborate with local tax teams to ensure regional regulatory nuances are accurately reflected in the design and functionality of tax technology solutions.
• Identify automation and efficiency opportunities across tax processes and drive them from concept through delivery while collaborating with the automation and data ops to teams to develop scalable solutions..
• Promote adoption and consistent use of tax technology solutions across regional and global tax teams.
• Provide training, documentation, and user support for new tools and processes.
• Champion a culture of continuous improvement — gathering feedback, measuring outcomes, and iterating on solutions post-implementation.
• Develop and maintain a joint roadmap with cross-functional teams, balancing strategic priorities and operational capacity.
• Ensure strong governance around tax technology initiatives, including change management, security, and compliance oversight.

Qualifications & Experience

• Understanding of indirect tax (especially VAT), e-invoicing, and digital tax compliance frameworks in the EMEA region.  Understanding of other areas in tax such as Direct Tax, DAC7 etc is a plus
• Understanding of commercial tax engines (ie Vertex)
• Proven track record of supporting or optimizing tax technology solutions in a multinational environment.
• Familiarity with data flows and ability to partner effectively with data and automation teams.
• Strong analytical mindset
• Project management experience
• Excellent communication and stakeholder management skills — able to explain complex tax technology topics to both technical and non-technical audiences.
  Accounting/tax qualification or relevant technology certification preferred.
• Understanding and display of using AI tools

This role will require traveling dependent on where the employee is based. We anticipate a 25% travel rate if the candidate is based in either Helsinki or London.

We are looking for a Product Manager to join the Courier Group, Compliance Team. The Courier Group builds products that power the end-to-end courier experience and logistics at Wolt, from onboarding to earnings, engagement, task assignment, and compliance. The group spans multiple product teams working together to ensure that couriers can start, operate, and grow on Wolt safely, efficiently, and in compliance with local regulations.

The Compliance Team ensures that Wolt’s courier platform operates within the boundaries of diverse regulatory environments, while maintaining a simple and trusted experience for couriers, third-party service providers, and internal teams. This includes identity verification, document management, classification, privacy safeguards, and scalable compliance automation.

What You’ll Do

As the Product Manager for Compliance, you’ll work with a cross-functional team of exceptional engineers, designers, analysts, and product people in a high-impact, high-visibility role. You’ll define the vision and roadmap for courier compliance at Wolt, balancing business scalability, user trust, and regulatory integrity. You’ll connect with country teams to understand local regulatory requirements and cultural nuances, collaborate with legal and operations partners, and align with other product teams to make sure compliance flows are seamlessly embedded across the courier lifecycle.

Your work will include leading multiple projects and cross-team initiatives across the product lifecycle, from discovery to delivery. You’ll partner with Legal, Operations, and Policy teams to design compliance systems that are both locally adaptive and globally scalable. You’ll ensure that product experiences for different courier models remain clearly distinct and compliant, while driving automation and efficiency in ID verification, document management, and audit workflows. A key part of your role will be developing a deep understanding of couriers, regulators, and internal users, enabling you to build solutions that make compliance seamless and effortless for everyone involved.

Our Humble Expectations

You could come to this role from a variety of backgrounds, but ideally, you have:

• Demonstrated experience as Product Manager, preferably within B2C product domains
• Excellent communication skills, with the ability to influence cross-functional stakeholders and simplify complex legal or technical topics.
• A mix of analytical ability, technical understanding, and business judgment — with the go-getter mindset of a “start-up CEO.”
• A strong track record of working with and coaching cross-functional teams, including engineers, data analysts, finance, legal, and ops.
• Experience building globally scalable systems that adapt to local market variations.

Next Steps

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. 

However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to supermarkets, flowers, toys, books and other exciting products, all referred to as Retail. Your job starts when the retail partner has signed the contract and has been onboarded to Wolt’s platform. As a Retail Account Manager, you’re responsible for managing and developing your portfolio of our key retail partners in Germany. We’re looking for someone with a genuine passion for establishing relationships and improving key business metrics to create results for Wolt, the retail partners, and ultimately the customers. In doing that, you need to have good problem-solving skills, a commercial mindset and a strong passion to deliver exceptional service. If you want to use those skills to digitally enable local brick & mortar stores, you have come to the right place!

On a personal note, it goes without saying that you’re a team player and willing to get your hands dirty as we build this relatively new area of our business in Germany. This also means that you must thrive in the ‘start-up’ environment where constant change means there is  always lots to get your teeth into!   

What you will be doing

• Owning the overall partner relationship and driving growth with our retail partners by improving their performance through data driven consultation
• Identifying the focus area in your portfolio and invest into high-potential partnerships
• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for Wolt’s end customers
• Engage partners in growth conversations (i.e. adding more stores to Wolt across Germany, increasing same-store sales, improving profitability, expanding with new brands, category management and maximizing product inventory on Wolt etc)
• Working closely together with the marketing team to plan and execute campaigns together with retail partners
• Take ownership for projects that help us evolve our retail business. Project goals may vary from driving efficiency over ensuring legal compliance to solving challenges with product data.
• Getting your hands dirty: we’re developing a lot from scratch and you will help to bring structure in how we support our partners

Our humble expectation

• Bachelor or higher degree and job experience with account and/or category management (2-3 years) with a strong drive to grow and develop in this field
• Fluent in German and English is a must to connect with our partners
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience
• Commercial mindset with very good analytical and problem-solving skills
• Structured, detailed, proactive and service-oriented
• High sense of ownership and ambition to go beyond the obvious
• Experience in retail and/or with e-commerce and marketplaces is an advantage

Our company, Wolt License Services (WLS), is a dynamic organization specializing in payment and financial services for our parent company Wolt, a prominent platform marketplace, and Wolt’s customers. WLS currently manages all merchant payment flows across 22 markets, ensuring strict adherence to regulatory requirements, including AML, safeguarding customer funds, and maintaining robust internal controls. As a licensed and supervised payment and e-money institution, we are committed to upholding the highest standards of integrity, transparency, and efficiency in our operations.

As we continue to expand our financial services and drive innovation, we are seeking to strengthen our regulatory compliance capabilities by recruiting a highly skilled and experienced Compliance Outsourcing Manager to join our 2LoD team. The Compliance Outsourcing Manager will be responsible for overseeing and managing the institution's compliance with internal and external outsourcing arrangements. This role requires a deep understanding of outsourcing regulatory standards together with knowledge around DORA regulation and effective communication with key stakeholders across the DoorDash group of companies. The role will report to the Director, Risk & Compliance.

What you'll be doing

• Managing activities related to outsourcing and third-party risk management, including onboarding, due diligence, risk assessment, and continuous vendor monitoring.
• Developing and implementing the outsourcing and third-party risk management policy and operating model for supply chain and outsourcing management.
• Controlling that approvals are processed through internal governance in relation to outsourcing changes and other vendor lifecycle deliveries.
• Providing clear guidance to staff on third-party risk management procedures, risk assessments, and their ongoing accountability.
• Ensuring regulatory compliance as it relates to EBA guidelines on outsourcing arrangements and DORA.
• Maintaining full oversight of the risk landscape and contract lifecycles, ensuring all vendors comply with Third Party policies, Business Continuity Plans, and audit requirements.
• Preparing regular reports to Senior Management on the status of outsourcing activities, their risks, compliance, and performance metrics.
• Act as the primary escalation point and bridge between WLS and its vendors, fostering strong internal cooperation and managing vendor responses during critical incidents.

Our humble expectations

• Bachelor’s or Master’s degree in Business, Law, Finance or a related field.
• 4+ years of experience in compliance, risk management, outsourcing, or third-party risk management.
• Knowledge of a broad range of outsourcing and business resilience regulations and its application in financial services.
• Experience developing service management, monitoring processes, and conducting risk assessments for outsourcing arrangements on an ongoing basis.
• Experience in collaborating with cross-functional teams in dynamic environments. Ability to deep dive into various topics and create structures and procedures.
• Data driven in making decisions and measuring results.
• Experience working with operations, product, or engineering teams to launch new products or enter new markets is highly advantageous.

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Are you detail-oriented and have great communication skills? Do you love working in a cross-functional environment and solving problems?
Our Merchant Services team lies at the heart of Wolt, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and catalog experience. As Wolt continues to grow in both scale and scope of offerings, the strength of our content management and catalog operations must expand with it.

We are looking for a Data Processing Specialist for Content & Catalog team who will oversee the day-to-day operations of menu and catalog. You’ll ensure that product information on Wolt’s platform adheres to the highest standards of accuracy and compliance. As a catalog expert, you’ll work cross-functionally to improve processes, drive compliance, and ensure our menus and catalogs are engaging and up to date.

You’re excited about this opportunity because you will…

• Ensure that Wolt retail (grocery) offering is compliant and accurate
• Manage the content and quality of Wolt Germany’s product catalog for both Retail and Restaurants. Offerings are drafted quickly, in bulk and correctly
• Oversee rapid and accurate creation and update of the retail assortments.
• Create, refine and improve bulk data processing automations.
• Collaborate with cross-functional teams, including Product, Compliance & Onboarding.

What we offer

• Cool office in the heart of Berlin
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Discounts on Wolt orders
• Various soft drinks, coffee, and fruits in the office
• Weekly (virtual) all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation

Qualifications

• Fluent in German (spoken and written) and English - any other language is a plus.
• You have a positive attitude and an entrepreneurial spirit
• You are a problem-solver - you enjoy diagnosing issues and developing creative approaches to solve challenges
• You have a strong technical skill - you have some Python / Javascript experience, good command of excel, and experience working with large data sets. SQL and Browser automations are a plus. Graduates welcome!
• You are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability
• You are comfortable working in fast-paced and demanding environments
• Understanding of LMIV (Lebensmittel-Informationsverordnung): Strong knowledge of food labeling laws and regulations in Germany, particularly for grocery items.