We are seeking an experienced Technical Writer & eLearning Content Developer to create world-class product documentation and customer training content. In this role, you will create effective content and partner closely with product, engineering, and customer success teams to ensure our customers and partners can adopt and use our software products with confidence.
This is a strategic and hands-on role, ideal for someone who thrives at the intersection of technical writing, instructional design, and product enablement.

Key Responsibilities

• Content Strategy & Leadership
  • Work with standards, style guides, and best practices for technical writing and eLearning content.
  • Partner with product and customer success leaders to align content with business and customer adoption goals.
• Technical Documentation
  • Develop and maintain user guides, API documentation, release notes, and knowledge base articles for software/SaaS products.
  • Ensure documentation quality, consistency, accessibility, and accuracy across products.
  • Drive documentation integration into development workflows (Agile/DevOps).
• eLearning & Training Development
  • Create advanced eLearning modules, product tutorials, simulations, and certification programs.
  • Leverage tools such as Articulate Storyline, Rise, Captivate, Camtasia, or equivalent to create scalable training experiences.
  • Introduce innovative learning approaches (microlearning, video explainers, gamification) to enhance engagement.
• Continuous Improvement
  
  • Stay up to date with emerging trends in SaaS documentation, eLearning technology, and instructional design.
  • Champion a culture of customer-first communication within the product organization.

Qualifications & Skills

• Bachelor’s or Master’s degree in Technical Communication, Instructional Design, Computer Science, or related field.
• 2+ years of experience in technical writing and eLearning content development.
• Proven experience documenting software/SaaS products and building scalable training content.
• Strong expertise with documentation platforms (Confluence, MadCap Flare, Git-based tools, Markdown, or similar).
• Proficiency with eLearning authoring tools (Articulate Storyline, Rise, Captivate, Camtasia).
• Good knowledge of instructional design methodologies (ADDIE, SAM, Bloom’s Taxonomy).
• Exceptional writing, editing, and communication skills.
• Experience working in Agile development environments and collaborating with product/engineering teams.

Preferred Qualifications

• Experience creating product enablement content for SaaS or enterprise software.
• Knowledge of SCORM/xAPI and LMS administration.
• Exposure to UX writing or content design.
• Graphic design or video production/editing skills.

Lead /Sr Lead -Technical Writer
Experience: 13-15+ years
Location: Bangalore

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents, and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

About the Role:

We are seeking a Lead Technical Writer with leadership capabilities to manage documentation initiatives across product lines, drive process excellence, mentor writers, and collaborate closely with Product, Engineering, UX, and Release teams. The ideal candidate has deep experience in technical content development, hands-on expertise with documentation tools and automation platforms, and an ability to leverage AI-driven content acceleration to scale the documentation function.

This role requires someone who can balance hands-on writing, people management, and strategic enablement, ensuring documentation is accurate, consistent, discoverable, and aligned with product vision.

Key Responsibilities: 

Leadership & Collaboration

• Lead a team of technical writers, providing guidance on writing standards, structure, and best practices.
• Own end-to-end documentation strategy across multiple product lines (SaaS, on-prem).
• Partner with Product Managers, UX Designers, Engineering Leads, and Release Managers to ensure timely, high-quality documentation.
• Define documentation processes, review templates, style guides, and standards for consistency.
• Support cross-functional initiatives such as onboarding experience, knowledge base development, and customer-facing documentation content.

Documentation & Technical Writing

• Create, review, and maintain high-quality technical content including product guides, Release Notes, KB articles etc
• Translate complex technical concepts (Networking, Cloud, Security, DevOps, Automation, etc.) into clear, simple, audience-appropriate documentation.
• Ensure content accuracy, readability, and alignment with product behavior and branding standards.
• Build and maintain client aids that go beyond traditional documentation, such as online videos, demos, guided tours, and other educational techniques.
• Passion for continuous learning, AI enablement, and modern documentation practices.
• Identify problem areas or structural deficiencies and proactively contribute to their improvement.

AI-Driven Documentation & Automation

• Use GenAI tools (ChatGPT, GitHub Copilot, Writer, etc.) to accelerate drafting, content summarization, quality checks, and content reuse.
• Implement AI-assisted documentation workflows (content repurposing, translation, metadata tagging).
• Contribute to structured content frameworks and knowledge models to enable future AI-driven documentation.
• Evaluate documentation automation tools and propose improvements for scale, accuracy and consistency.

Tools & Technologies:

Required:

• Documentation tools: MadCap Flare, Confluence, DITA/XML systems, Oxygen XML Editor
• Product documentation platforms: Git/GitLab/GitHub, CMS, Static site generators
• Diagramming tools: Visio, Lucidchart, Draw.io, Figma
• API documentation tools: Swagger / OpenAPI / Postman
• Content quality & proofreading tools
• AI tools for writing, content generation, and documentation automation
• Exposure to CI/CD pipelines
• Knowledge of HTML, XML, CSS, or scripting

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Communications, or related fields.
• 10–15+ years of experience in technical writing, with 3–5 years in a lead/managerial capacity.
• Strong understanding of software development lifecycle and agile methodologies.
• Strong written communication, editing, and information architecture skills.
• Ability to manage multiple projects, prioritize effectively, and deliver under tight timelines.

Why AppViewX?

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our global footprint to India, North America, the United Kingdom, and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

More about the role:

Burson is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies, and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. Burson is part of WPP (LSE/NYSE: WPP), the creative transformation company.

As a Senior Writer – Healthcare you will be a key contributor to our content strategy and execution, responsible for crafting compelling, accurate, and compliant content that educates, engages, and inspires our target audiences. With at least 3 years of experience in healthcare writing, you should be able to write content across different formats and should come up with innovative ideas to service clients

This role requires a highly organized, detail-oriented individual with a passion for healthcare and a proven ability to deliver high-quality content independently.

What you'll do:

Content Creation & Development

• Work with servicing teams across locations to understand the client’s communication needs.
• Plan content support for communications campaigns that help drive the client’s communications objectives.
• Exceptional writing, editing, and proofreading skills with a keen eye for detail, grammar, and style
• Research, write, edit, and proofread a wide range of healthcare-focused content, including but not limited to:

1.   Articles by-lined by Doctors on - disease areas, public health issues, Patient case stories, New Technology, Government scheme/policy, health insurance & infrastructure etc.
2. Thought leadership articles, blogs, and opinion pieces from the leaders of the health industry, highlighting the core health economics themes, Public-private collaborations, health insurance, and infrastructure, Govt health initiatives etc.
3. Creating speeches and talking points
4. Website copy (product pages, service descriptions, "about us")
5. Patient education materials (brochures, fact sheets, FAQs)
6. Professional resources (white papers, case studies, physician-facing articles)
7. Email marketing campaigns and newsletters!
8. Social media content
9. Scripts for video and podcasts

• Translate complex medical, scientific, and clinical information into clear, concise, and engaging language for diverse audiences (patients, caregivers, healthcare professionals, partners, internal stakeholders).
• Maintain a consistent brand voice, tone, and style across all content channels.
• Contribute to content strategy discussions, identifying opportunities for new content, repurposing existing content, and optimizing content for specific goals.
• Understand and apply audience personas to tailor content for maximum impact and engagement.
• Work independently on multiple projects while managing deadlines and priorities effectively.

Experience that contributes to success:

• Graduate or Postgraduate degree in English / Journalism / Communication or related field.
• Minimum 3 years of experience in content writing in the healthcare space.

• Radical customer centricity
• Ownership-driven culture
• Keeping everything simple
• Long-term thinking
• Complete transparency

Responsibilities

• Work closely with designers and copywriters to craft clear, simple, and engaging copy across campaigns, in-app events, and brand communications.
• Write short-form copy like headlines, subheads, CTAs, captions, and microcopy that feels friendly and easy to understand
• Help simplify financial ideas using everyday language, without making them feel boring or overwhelming
• Explore different tones and formats while staying aligned with Groww’s brand voice
• Learn how copy works alongside visuals, layouts, and user journeys to create meaningful experiences

Required Qualifications

• Currently pursuing or recently graduated in English, Mass Communication, Marketing, or a related field
• Strong interest in writing both long & short form formats and storytelling (college work, personal projects, blogs, or social content all count)
• Ability to write clearly and concisely, especially short, punchy copy
• Basic understanding of branding and tone of voice
• Comfortable collaborating with designers and other team members
• Interest in finance, fintech, or personal money concepts is a plus (but not mandatory)

What you’ll gain

Hands-on experience writing user-facing copy with guidance from experienced writers and designers. You’ll learn how ideas move from brief to final execution, understand how copy impacts user behaviour, and build a strong foundation in brand & product communication.

Duration: 6 months
Location: on-site

👩‍💻The role

Step into the vibrant world of Headout's Product Design team—a collective of agile and creative minds dedicated to shaping cutting-edge products. As our UX Writer, your collaboration with cross-functional teams will be pivotal in building a global travel platform, curating experiences that users trust for their unforgettable moments.

In this role, you will lead UX writing initiatives right from the word go and while you are at it, elevate the standards of writing throughout the team. There is a company-wide eagerness to drive strategy through carefully curated copywriting and you are expected to be the face of it. 

Dive into a world where your words shape the user experience from the very start, steering our UX writing ship towards new horizons. With artfully crafted copy kicking off the guests’ journey on the Headout platform and to unique experiences thereafter, you are set to be the guiding star!

🤩 What makes this role special?

• Collaboration: You’ll be an integral stakeholder in the end-to-end design process collaborating with designers, product managers, and developers to craft innovative, strategically sound on-brand UX copy solutions.
• High Ownership: You’ll be the guardian of consistency in the brand’s tone and voice across all design front, from error states to success criteria. You won’t just be a cookie-cutter who’s here to make cosmetic changes.
• High Impact Role: You’ll foster an understanding that UX writing is a significant part of the customer experience, and work closely with design to ensure that text and visuals achieve perfect harmony
• Hands-on experience: You’ll create a range of quirky and creative content for interaction flows, emails, product tours, and style guides, that enhances and elevates our customer experiences across app and web. 
• Quality Focused: You’ll be spending time with Accessibility, QA, Legal, and Localization specialists to ensure content appears properly for every audience.

💝What skills & experience do you need?

• You’re A Powerhouse: You bring with you a high-impact portfolio of relevant work samples with a UX focus; including problems you helped solve for, your contributions, and the impact created on customers, bringing with you a minimum of 4-5 years of relevant writing experience in UX / Tech / Product Marketing roles.
• You’re An Innovator: A master of the English language, a knack for engaging copywriting and a sharp understanding of UX principles, you sculpt the voice of our products. Your exceptional copy doesn't just tell a story—it's a strategic player in our business, making every touchpoint a deliberate stride towards a meaningful user experience.
• You’re A Negotiator: You can prove your ability to present to all levels within Headout, both verbally and in writing along with the ability to juggle multiple changing priorities in an ambiguous, start-up environment.
• You’re a High Flyer: You can craft quirky, whimsical and memorable UX copy and create the most impact in the least amount of words, displaying a strong sense of autonomy and a sniper-like precision when it comes to creating the right UX copy with minimal to no back and forth.

➕Bonus

• You have proficiency in writing copy in other international languages 
• You’re experienced in working with a CMS, and creating documentation for technical/digital products.
• You have prior experience working with data: tracking it, understanding how to gain insights from it, and creating actions based on that information.

👩‍💻The role

Step into the vibrant world of Headout's Product Design team—a collective of agile and creative minds dedicated to shaping cutting-edge products. As our UX Writer, your collaboration with cross-functional teams will be pivotal in building a global travel platform, curating experiences that users trust for their unforgettable moments.

In this role, you will lead UX writing initiatives right from the word go and while you are at it, elevate the standards of writing throughout the team. There is a company-wide eagerness to drive strategy through carefully curated copywriting and you are expected to be the face of it. 

Dive into a world where your words shape the user experience from the very start, steering our UX writing ship towards new horizons. With artfully crafted copy kicking off the guests’ journey on the Headout platform and to unique experiences thereafter, you are set to be the guiding star!

🤩 What makes this role special?

• Collaboration: You’ll be an integral stakeholder in the end-to-end design process collaborating with designers, product managers, and developers to craft innovative, strategically sound on-brand UX copy solutions.
• High Ownership: You’ll be the guardian of consistency in the brand’s tone and voice across all design front, from error states to success criteria. You won’t just be a cookie-cutter who’s here to make cosmetic changes.
• High Impact Role: You’ll foster an understanding that UX writing is a significant part of the customer experience, and work closely with design to ensure that text and visuals achieve perfect harmony
• Hands-on experience: You’ll create a range of quirky and creative content for interaction flows, emails, product tours, and style guides, that enhances and elevates our customer experiences across app and web. 
• Quality Focused: You’ll be spending time with Accessibility, QA, Legal, and Localization specialists to ensure content appears properly for every audience.

💝What skills & experience do you need?

• You’re A Powerhouse: You bring with you a high-impact portfolio of relevant work samples with a UX focus; including problems you helped solve for, your contributions, and the impact created on customers, bringing with you a minimum of 4-5 years of relevant writing experience in UX / Tech / Product Marketing roles.
• You’re An Innovator: A master of the English language, a knack for engaging copywriting and a sharp understanding of UX principles, you sculpt the voice of our products. Your exceptional copy doesn't just tell a story—it's a strategic player in our business, making every touchpoint a deliberate stride towards a meaningful user experience.
• You’re A Negotiator: You can prove your ability to present to all levels within Headout, both verbally and in writing along with the ability to juggle multiple changing priorities in an ambiguous, start-up environment.
• You’re a High Flyer: You can craft quirky, whimsical and memorable UX copy and create the most impact in the least amount of words, displaying a strong sense of autonomy and a sniper-like precision when it comes to creating the right UX copy with minimal to no back and forth.

➕Bonus

• You have proficiency in writing copy in other international languages 
• You’re experienced in working with a CMS, and creating documentation for technical/digital products.
• You have prior experience working with data: tracking it, understanding how to gain insights from it, and creating actions based on that information.