About the role:

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization. You will be responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.  

The ideal candidate will have a strong technical background with experience in a technical support role, proven customer-facing skills, and strong communication skills. You understand the day-to-day aspects of customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Product Expertise: Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
• Technical Troubleshooting: Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Responsiveness & Resolution: Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Documentation: Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-servisablity for our end users.
• Partnerships: Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Feedback Loop: Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Team Player: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

This is a hybrid position based in our Bengaluru office, requiring you to participate in an on-call rotation schedule to triage and manage high-severity issues and outages.

Minimum requirements for the role:

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
• Minimum 5 years of experience in support, engineering, or other technical roles.
• Fluent English is a must.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, you can speak both Engineer and Human.
• Strong bias for action, ability to dive deep, and insistence on the highest standards.
• Ability to work in a hyper-growth environment with shifting priorities.
• Willingness to work flexible hours during nights and weekends is preferred.

An ideal candidate also has:

• Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus.
• Trilingual English, Spanish and French is a big plus.
• Strong familiarity with using CRMs like Zendesk or Salesforce.

#LI-hybrid

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

Your role as a Manufacturing Engineer will be to support and drive improvement to our critical manufacturing functions. We have two sets of customers—our builders, who order parts through us, and our manufacturing partners, who manufacture and assemble these parts—and you’ll be consistently working at the interface between the two.  At Fictiv, we believe in creating the world’s premier platform for hardware manufacturing, and you’ll be playing a critical role in making that happen.

In your role as the Manufacturing Engineer, you will be reviewing and analyzing the manufacturability and costs associated with CNC machining submitted by our builders. In this role, you’ll also be using your Mechanical Engineering background and knowledge of manufacturing processes in order to determine what design changes may need to be made to our builders’ design specifications in order to meet their needs. By developing highly competitive proposals and quotations that meet the requirements called out by our customers, you will be assisting in bringing products to market faster in a wide range of industries (and helping to accelerate Fictiv’s growth)

You will report to the Costing and DFM lead.

What You’ll Be Doing

1. Package review - Study the package provided by Sales to determine scope of work, manufacturing feasibility & Lead time details
2. Should be able to define best suited manufacturing process, machine selection, cycle time calculations & setup costs
3. Should be able to generate Should cost using in house calculators & Fictiv's software recommendations
4. Manufacturing Partners quote scrutiny. To check whether the provided quote is correct in terms of optimized raw material, machining & secondary processes costs
5. Should be able to negotiate with Manufacturing partners on quotes provided and get the best costs out to ensure a win win situation
6. Should be able to understand secondary process eg Anodising, Zinc plating, Chemical conversion coatings with respect to their type, class, service class, methods etc 
7. Preparing RFQ package to Manufacturing Partners referring to capability & capacity plans 
8. Calculator Generations - Use own machining expertise & understanding of process cost drivers to develop cost calculators
9. DFx Feedback - Should be able to study the 3D Model, 2D prints to determine the manufacturability of the part & highlight key points that involve a design change recommendation
10. Automation Feedback - Provide feedback to Quoting SOftware team to improve accuracy of automated quoting of our manufacturing services
11. Packaging costs - Should be able to develop packaging concept & provide the same to Logistics team for generating Shipping costs
12. Follow up with Sales for Quoted RFQ's feedback on weekly basis & also provide feedback to Manufacturing partners about quoted RFQ's status
13. Work with CFT in evaluating value deals for project management validation, project de risking, quality documentation
14. Should be able to handle Assembly product structure
15. Help clear technical queries during MP Quoting
16. Maintaining reports  for Opportunities quoted won/lost, conversion ratio etc
17. Participate in Manufacturing Partners QBR with CFT to address cost issues, conversion ratios etc

Desired Traits

1. 6-8 years of relevant work experience
2. Meticulous, detail oriented, inclination for documentation
3. Excellent verbal and written communication skills in English required
4. Self-starter, manages time efficiently, able to complete work in a timely manner without active supervision
5. Enjoys sharing knowledge and teaching others about manufacturing processes
6. 4-year Mechanical Engineering degree 
7. 3D model & 2D print review with good proofreading capabilities
8.  5, 4, 3 Axis Milling, Turn Milling,  Grinding, Gear hobbing, Spark & wire EDM, Gun Drilling processes
9. Strong GD & T background
10. CNC machines specifications/technical data
11. CNC programming for milling & turning
12. Turning & Rotating tools selection , grades of inserts for turning & Milling, Insert specification
13. Work holding devices for CNC Turning & Milling centers
14. Recommended cutting conditions for work materials classified by ISO
15. Materials (Chemical compositions, Mechanical & Thermal properties) : Stainless steel, carbon steel, alloy steel, aluminum alloys, Tool steel Titanium plastics and their associated ASTM, ISO, IS, DIN &  MIL standards.
16. Heat treatment : Normalizing, Tempering, Annealing, Case hardening, & Quenching
17. Secondary processes : Anodising, chemical conversion coatings, Zinc plating, Nickel plating, tin plating, Bead blasting & their associated standards eg MIL , ASTM , ISO 
18. Secondary processes : Painting & Powder coating
19. Inspection instruments & methods to help improve DFM feedback
20. PPAP documentation
21. ISO 9001 : 2015 Documentation
22. AS9100D documentation
23. Proficient written & oral communication skills
24. Excel & Google sheet expertise
25. Undergone training on cutting tools through Sandvik, Kennametal etc
26. Production costing background
27. Packaging estimation : concept to development

Interested in learning more?  We look forward to hearing from you soon.

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

Your role as a Manufacturing Engineer will be to support and drive improvement to our critical manufacturing functions. We have two sets of customers—our builders, who order parts through us, and our manufacturing partners, who manufacture and assemble these parts—and you’ll be consistently working at the interface between the two. At Fictiv, we believe in creating the world’s premier platform for hardware manufacturing, and you’ll be playing a critical role in making that happen
In your role as the Manufacturing Engineer, you will be reviewing and analysing the manufacturability and costs associated with fabrication (including CNC machining, 3D printing, and other manufacturing processes) submitted by our builders. In this role, you’ll also be using your Mechanical Engineering background and knowledge of manufacturing processes in order to determine what design changes may need to be made to our builders’ design specifications in order to meet their needs. By developing highly competitive proposals and quotations that meet the requirements called out by our customers, you will be assisting in bringing products to market faster in a wide range of industries (and helping to accelerate Fictiv’s growth).
You will be reporting to the Director of Manufacturing Engineering (US) & Global Standards.

What You’ll Be Doing

• Release Package Review – Analyze models, drawings, parts lists, and other data to determine scope of work, feasibility for manufacturing, manufacturing requirements, and minimum lead time.
  
• Quoting – Combine your analysis with Fictiv’s software recommendations to generate quotes for builders, or collaborate with external suppliers to determine necessary quoting parameters.
  
• Calculator Generation – Use your fabrication expertise and understanding of process cost drivers to develop cost calculators that allow for Fictiv to bring quoting in-house for new service offerings.
  
• DFx Feedback – Provides DFx feedback to builders, such as recommended design alterations to improve manufacturability, reduce cost of part fabrication, or improve ease of assembly.
  
• Automation Feedback – Provide feedback to the quoting software team to improve accuracy of automated quoting of our manufacturing services.
  
• Drawing Generation – Generation of high-quality 2D drawings per ANSI/ASME Y14.5 standards.

Desired Traits

• Meticulous, detail oriented, inclination for documentation
• Excellent verbal and written communication skills in English required
• Self-starter, manages time efficiently, able to complete work in a timely manner without active supervision
• Enjoys sharing knowledge and teaching others about manufacturing processes
• 4-year Mechanical Engineering degree or equivalent technical training
• Understanding of GD&T and conventional (coordinate) tolerancing
• Knowledge of manufacturability, and limitations, of common metals and plastics
• Exposure to multiple custom mechanical manufacturing processes (sheet metal, urethane casting, injection molding, etc…)
• CNC machining and 3D printing experience is a must

Perks and Benefits

• Provident Fund
• Group Personal Accident Policy
  
• Mediclaim 
• And much, much more!

Interested in learning more?  We look forward to hearing from you soon.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

We bridge the gap between complex customer requirements and practical manufacturing solutions by accurately interpreting technical drawings, performing precise cost analysis, and ensuring manufacturability through DFM (Design for Manufacturability) reviews. We engage directly with customers to clarify requirements, address technical questions, and provide transparent guidance that balances cost, quality, and lead time.

We streamline quoting workflows by reducing manual touchpoints, standardizing processes, and enabling faster decision-making. We proactively identify risks whether in material sourcing, tolerance challenges, or production feasibility and work with cross-functional teams to resolve them before they impact delivery.

Our work enhances the customer experience by combining deep technical expertise with clear, timely communication. We act as the link between customer needs and manufacturing capabilities, ensuring quotes are accurate, timelines are realistic, and outcomes meet or exceed expectations.

You will report to the Global Solution Engineering Director.

What You’ll Be Doing

• Accurate & Timely Quoting

  • Provide cost estimates for CNC machining and other manufacturing processes with high precision.

  • Perform DFM (Design for Manufacturability) analysis to highlight risks, suggest design changes, and optimize for cost and lead time.

  • Apply process knowledge to quote complex parts confidently, even in challenging timelines.

• Technical Support & Expertise

  • Interpret engineering drawings, GD&T, and material requirements to ensure feasibility.

  • Provide alternatives for difficult-to-source materials or complex geometries.

  • Offer process guidance for machining, finishing, and assembly needs.

  • Deliver region-specific manufacturing expertise across the US, India, China, and Mexico. Optimized to match the customer’s unique requirements, budget constraints, lead time goals, and project priorities.

• Customer Engagement & Education

  • Direct communication with customers to clarify requirements, resolve design concerns, and ensure alignment on expectations.

  • Provide proactive updates during quoting or project execution to reduce uncertainty.

  • Educate customers on trade-offs between cost, lead time, and quality.

• Cross-functional Collaboration

  • Work with internal teams (Sales, Operations, Sourcing, Quality & Logistics) to ensure smooth project execution.

  • Engage with manufacturing partners to validate capabilities, pricing, and delivery timelines.

• Risk Identification & Mitigation

  • Detect potential manufacturing challenges early, reducing costly rework or delays.

  • Recommend alternative manufacturing processes, tolerances, or materials when required.

• Platform-driven Quoting Solutions

  • Leverage platform tools to automate portions of the quoting process for speed and accuracy.

  • Balance risk by determining when to quote on-platform vs. escalate to High Touch (HT) quoting.

Desired Traits

• Meticulous, detail oriented, inclination for documentation
• Excellent verbal and written communication skills in English required
• Self-starter, manages time efficiently, able to complete work in a timely manner without active supervision
• Enjoys sharing knowledge and teaching others about manufacturing processes
• 4-year Mechanical Engineering degree or equivalent technical training
• Understanding of GD&T and conventional (coordinate) tolerancing
• Knowledge of manufacturability, and limitations, of common metals and plastics
• Exposure to multiple custom mechanical manufacturing processes (sheet metal, urethane casting, injection molding, etc…)
• CNC machining and 3D printing experience is a must

Position Overview

We are looking for Hardware Engineers to help build and maintain our robotic systems. You will be responsible for designing, developing, and testing hardware systems that integrate mechanical as well as electrical components. You will work closely with cross-functional teams to ensure our products achieve the highest standards of performance, reliability, and efficiency.

Responsibilities

• Design and develop hardware systems, including circuit boards, processors, and mechanical assemblies.
• Create detailed CAD models and drawings for jigs, fixtures, and tools using SolidWorks or other CAD software for mechanical components.
• Utilize 3D printing and rapid prototyping techniques to develop and test hardware prototypes.
• Collaborate with software engineers, mechanical engineers, and other team members to integrate hardware with software and mechanical designs.
• Conduct tests and simulations to ensure the functionality and reliability of hardware systems.
• Troubleshoot and resolve hardware issues and provide technical support during the product development lifecycle.
• Prepare documentation for hardware designs, specifications, and test procedures.

Preferred Qualifications

• BS, MS or higher degree in Computer Science, Robotics, Engineering or a related field, or equivalent practical experience.
• Proven experience in hardware design and development, including both electrical and mechanical components.
• Proficiency in SolidWorks or other CAD software for mechanical design.
• Experience with Arduino or similar platforms for electronic prototyping and control systems.
• Familiarity with 3D printing and rapid prototyping techniques.
• Strong understanding of electronic components, circuit design, and signal processing.
• Experience with testing and debugging hardware systems.