At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.

Join us in our office in Belgrade and be part of the growth!

What you’ll be doing

As Merchant Services Associate, you’ll play a vital role in supporting our merchant partners throughout their journey with Wolt. You will be the bridge between our operations team and our partners, ensuring smooth collaboration, top-quality service, and continuous development opportunities. This role is an exciting mix of partner support, process management, and business growth.

Day-to-day in this role you’ll:

• Build strong relationships with partners by training them on how to use our systems and keeping them updated on improvements
• Ensure partners reach the highest service standards by conducting frequent quality and satisfaction checks, along with daily support on frequent questions. 
• Support partner business growth by analyzing and sharing data insights
• Manage and update partner menus and visuals to ensure alignment with the Wolt brand
• Assist the team with project work and have the opportunity to lead projects on your own
• Assist the Account Management team with urgent cases as needed
• Share best practices across different teams to improve processes and support

Our humble expectations 

• Have the charm, empathy and honesty to build strong relationships.
• Are used to high-performance, high-expectation cultures and working with a team.
• Take a hands-on, proactive approach to getting stuff done and seeing things through.
• Have fluent and persuasive written and spoken communication skills in English and Serbian.
• Are entrepreneurial, innovative, and good at solving problems.
• Can adapt quickly in a rapidly changing market.
• Have around 1 year of customer support or partner operations experience.

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If this sounds like an opportunity you want to pursue, apply today!  💙

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

Summary

The Product Manager, Platforms, Connectors & Marketplaces (Konera), is part of the Network APIs product management team and reports to the Product Director, Network APIs (Konera).

This role is responsible for driving the exposure, distribution, and monetization of Proximus Global’s aggregated Network APIs through third-party platforms, marketplaces, and ecosystem integrations (e.g., hyperscalers, CPaaS, enterprise platforms).

Operating at the core of Proximus Global’s API aggregation and marketplace strategy, this role focuses on building and scaling connectors that embed APIs into customer workflows and partner ecosystems, enabling indirect consumption at scale.

While other Product Managers (e.g., TS43 ESaaS) focus on API capability creation and supply aggregation, this role acts as the distribution and marketplace enablement engine, ensuring these APIs are discoverable, consumable, and monetized through the Proximus Global API Marketplace and external ecosystems.

Responsibilities

Product Ownership & Lifecycle Management (Connectors & Marketplace Integrations)

• Own the vision, Own the full lifecycle of API connectors and marketplace integrations, from concept to launch and scaling
• Define connector strategy aligned with the API aggregation model and marketplace priorities
• Identify and prioritize connectors by industry verticals (e.g., BFSI, Media, Logistics) and use cases
• Define product vision, roadmap, and value proposition for connectors as key enablers of API marketplace distribution
• Ensure connectors are aligned with aggregated API capabilities delivered across the Network API portfolio

Strategy Execution & Ecosystem Development

• Translate the Network API and aggregation strategy (defined by the Product Director) into scalable distribution and marketplace models
• Contribute to shaping the Proximus Global API Marketplace, ensuring APIs are effectively packaged, exposed, and consumed via partners
• Define target partner segments (platforms, marketplaces, hyperscalers, aggregators) and integration priorities
• Build a clear view of demand channels and how aggregated APIs are consumed indirectly through ecosystems
• Act as the bridge between API supply (aggregation) and demand (marketplace & channels)

Cross-functional Collaboration

• Work closely with other Product Managers (e.g., TS43 ESaaS) to ensure their APIs are effectively exposed through connectors and marketplace channels
• Act as a distribution and marketplace expert, guiding product teams on channel requirements and partner expectations
• Collaborate with Partnerships and Key Account teams to onboard ecosystem partners and drive demand
• Work with Engineering and Product Owners to prioritize integrations aligned with marketplace needs
• Coordinate with Legal and Procurement to establish partner agreements and marketplace frameworks
• Support Protect and Engage distribution channels in executing enterprise GTM strategies

Go-to-Market & Commercialization

• Define and support go-to-market strategies for connectors and marketplace exposure, including pricing, packaging, and positioning
• Enable indirect monetization by embedding APIs into partner ecosystems and workflows
• Support the development of API marketplace offerings, including onboarding, discoverability, and consumption models
• Contribute to partner enablement (documentation, onboarding flows, commercial frameworks)
• Represent Proximus Global in ecosystem and marketplace-related industry engagements

Operational Execution & Delivery

• Define and execute delivery plans for connectors and integrations, ensuring timely and high-quality releases
• Ensure a seamless end-to-end customer journey across marketplace and partner channels (integration, onboarding, usage, support)
• Coordinate internal resources to support scalable partner integrations
• Monitor adoption, usage, and revenue performance of connectors and marketplace channels, optimizing based on KPIs

Innovation & Technology

• Stay up to date with trends in API marketplaces, platform ecosystems, and aggregation models
• Benchmark competitors and identify new opportunities for ecosystem-driven growth
• Explore new integration approaches (e.g., plug-ins, embedded APIs, low-code/no-code ecosystems)
• Leverage AI to improve API discoverability, partner integration, and consumption

Requirements

• 3–6 years of experience in Product Management, preferably in APIs, platforms, marketplaces, or telecom/digital ecosystems
• Bachelor’s or Master’s degree in Telecommunications, Computer Science, Engineering, Business, or related field
• Strong understanding of API ecosystems, aggregation models, and developer platforms
• Good understanding of platform/marketplace dynamics and ecosystem-driven business models (e.g., hyperscalers, CPaaS, integrations connectors and plugins into the 3rd party ecosystem )
• Knowledge of platform integration models (connectors, plug-ins, embedded APIs)
• Ability to understand how raw APIs are exposed, integrated, and consumed via connectors and third-party platforms
• Proven ability to define product strategy, roadmap, and value proposition, and translate them into execution
• Experience with Go-to-Market activities, including pricing, packaging, positioning, and partner enablement
• Experience working with partners and ecosystems, managing both technical and commercial trade-offs
• Strong stakeholder management skills, with the ability to align cross-functional teams (Product, Engineering, Partnerships, Commercial)
• Strong analytical mindset, with ability to track KPIs and optimize product performance
• Awareness of telco APIs and network capabilities is a plus

We are offering

• Good compensation - Competitive € salary plus benefits package.
• Development opportunities.
• Challenging but also a friendly working environment.
• And much, much more...

About Proximus Global

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivalled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.

Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalised omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honour our commitment to connect, protect and engage everyone, everywhere.