WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

You're the person who notices the AV cable is wrong before the meeting starts. Who has the new hire's laptop ready before they've hung up their jacket. Who fixes things without being asked, because you spotted the problem first. If that sounds like you, keep on reading!

We're looking for an IT Helpdesk Specialist to join our Barcelona team. Our largest and most dynamic hub, with 143 employees, a packed events calendar, and an office expansion in progress. You'll work side-by-side with our existing Barcelona IT Specialist, owning everything from daily helpdesk and onboarding to event AV and hardware lifecycle. Real ownership from day one. No two days are the same. Sound like your kind of role?

WHAT YOU'LL DO 🚀

Onsite Support & Daily Helpdesk 

• Be the first point of contact for IT requests from Barcelona employees via Slack, walk-up, and our service desk (Freshservice).
• Troubleshoot hardware, software, and connectivity issues on macOS devices (Jamf-managed fleet) and peripherals.
• Handle account access requests, password resets, MFA re-enrollment, and app access through Okta and Google Workspace.
• Escalate complex issues to our IT Administrators and IT Team Lead with full context and logs.

Onboarding & Offboarding 

• Prepare and issue laptops, peripherals, and accessories to new hires; handle all day-1 account setup.
• Collect and process returned equipment from leavers; update asset inventory in AssetSonar.
• Coordinate with HR and Talent for upcoming joiners; manage hardware delivery SLAs.
• Coach new employees on tools, device setup, and company IT processes.

AV & Events Support 

• Set up, support, and troubleshoot end-to-end AV equipment (microphones, video cameras, lighting, displays, and all related gear) for internal events, All-Hands meetings, and external meetups. Note that some events may take place outside regular hours.
• Ensure meeting rooms are ready daily: displays, cameras, microphones, Zoom Rooms, and cables
• Troubleshoot AV issues in real time during events; coordinate with vendors for hardware-level repairs
• Help plan and execute the AV setup for the Barcelona office expansion
• Manage live video broadcasting for meetups and external events, including routing streams to YouTube and various social media platforms.
• Operate and optimize AV setups, utilizing software like OBS Studio or dedicated hardware streaming systems. Continuously look for ways to improve our broadcasting quality and AV workflows.
  
  

Asset Management & Procurement 

• Maintain accurate asset inventory for the Barcelona office (hardware, peripherals, consumables).
• Coordinate local hardware procurement: gather quotes, place orders with vendors, and track deliveries.
• Manage the loaner pool, consumables, and device rotation to avoid aging stock.
• Support hardware refresh cycles and decommissioning workflows.

Office Infrastructure 

• Assist with Wi-Fi, wired connectivity, and printer troubleshooting at the office level.
• Support the Barcelona office expansion: coordinate with vendors and building management on IT infrastructure requirements (cabling, network points, AV installation).
• Help implement improvements to meeting room setup and network reliability.

Documentation & Knowledge

• Maintain IT knowledge base articles, quick guides, and FAQs for Barcelona employees.
• Document solutions to recurring issues and contribute runbooks for the IT team.
• Share feedback with IT Administrators on gaps in current processes and tooling.

TO SHINE IN THIS ROLE 💥

You’ll need:

• 3+ years of IT support experience in a SaaS or technology company — you've supported real users at scale, handled the full helpdesk lifecycle, and know what good IT operations looks like.
• macOS and Jamf experience: comfortable enrolling devices, pushing profiles, troubleshooting macOS issues; this is a Mac-first environment.
• Hands-on AV, live streaming, and events support: you've set up and operated AV equipment for corporate events and live broadcasts (cameras, microphones, OBS, streaming hardware). You are highly stress-resistant, deeply proactive, and stay completely calm when troubleshooting issues on the fly in front of 100+ people or during a live stream.
• Onboarding/offboarding process experience: you know what "day-1 ready" means and how to deliver it reliably.

Technical Skills

• Google Workspace: user management, basic admin tasks (groups, shared drives, delegation).
• Okta basics: password resets, MFA, and app assignment; or strong readiness to learn quickly.
• Service desk tools: experience working in a ticketing system  (Freshservice, Zendesk, Jira, YouTrack, or similar) and keeping queues organized.
• AI-Powered Productivity: you actively use modern LLM tools (Claude Code, ChatGPT, Codex, Gemini) in your daily work — for writing, troubleshooting research, drafting documentation, automating workflows or finding faster solutions; this is a hard requirement.
• Asset tracking: comfortable maintaining hardware records, updating inventory systems.

Soft Skills & Approach

• Proactive, not reactive: you spot problems before they become tickets and fix things without being asked.
• Clear communicator: you write concise, helpful responses and can explain technical issues to non-technical users without jargon.
• Calm under pressure: you perform well during onboardings, live events, and multi-issue days without dropping the ball.
• Team player: you ask for help when you need it, share what you know, and make the people around you more effective.

Language & Location

• Proficiency in English (our working language for documentation, vendor communication, and team collaboration)
• Barcelona-based with willingness to work onsite 4-5 days per week. This is a primarily onsite role

It would be great if you have:

• Freshservice experience” workflow configuration, SLA setup, reporting (we're migrating to Freshservice in 2026; if you already know it, you'll contribute immediately).
• Live Broadcasting Experience: Familiarity with OBS Studio, audio mixing, managing multi-camera setups, and streaming to platforms like YouTube.
• Zoom Rooms setup and administration: controller pairing, display/camera/audio configuration, room kit deployment and troubleshooting as the office is expanding the event space.
• IT hardware procurement basics: gathering vendor quotes, coordinating purchases, tracking orders.
• Light scripting or automation exposure: basic Python or bash, or experience with low-code tools (n8n, Zapier). Our team builds automations to reduce manual work, and we'd love someone who's curious about this.
• Networking basics: Wi-Fi diagnostics, VLAN concepts, and UniFi familiarity.
• Proficiency in Spanish: useful for coordinating with local vendors, building management, and ISPs in Barcelona.
• Slack administration basics: workspace settings, app management, user permissions.

 🏢 LOCATION & SCHEDULE

Full-time, on-site 4-5 days per week in Barcelona; occasional after-hours support for events or cutovers.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success. 

With my application, I accept the Manychat Privacy Policy.

The Finance team is seeking a motivated Accountant who is excited about making an impact on the business. As part of a lean and dynamic team, there is a tremendous opportunity for growth, ownership, and learning. Reporting to the Controller, the ideal candidate is eager to develop their accounting skills, communicates well across teams, thrives in a fast-paced environment, and adapts to changing responsibilities and priorities. If you're detail-oriented, love working with people, and are ready to roll up your sleeves on a variety of tasks, we want you to join us!

Location: Barcelona, Spain

For this role, we're embracing a hub-hybrid model, designed to balance flexibility with meaningful in-person collaboration. Team members are expected in-office 2-days per week. We believe great things happen when people come together intentionally to connect, create, and build momentum as a team.

What you’ll be doing:

• Support a timely, accurate, and reliable global month-end close, including preparing journal entries, intercompany transactions, and account reconciliations (cash, prepaid, accruals, and fixed assets).
• Own the procure-to-pay cycle end-to-end — including purchase orders, accounts payable, corporate credit cards, and employee expense reimbursements.
• Support close optimization initiatives and contribute ideas for process improvement.
• Assist with variance analysis and analytical review of financial statements.
• Help establish, document, and maintain accounting policies and internal controls.
• Assist with the year-end audit and regulatory filings. Partner with external tax accountants to support tax filings.
• Be open to assuming expanded responsibilities as the company grows and your skillset develops.

Qualifications:

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Required:

• Degree in Accounting, Finance, or Business Administration (ADE), or equivalent university-level education
• 2–4 years of experience in general ledger or transactional accounting (internship or prácticas experience welcome)
• Foundational understanding of IFRS, prior exposure to US GAAP a plus, with willingness to learn US GAAP reporting requirements
• Basic to intermediate proficiency in MS Excel (Pivot tables, basic formulas)
• Strong organizational, verbal, and written communication skills
• Business-level English required
• Curiosity and willingness to develop accounting research and problem-solving skills
• Ability to work both independently and collaboratively in a fast-paced environment with emphasis on accuracy

Preferred:

• Actively pursuing ACCA or equivalent international accounting qualification
• Experience working in a multi-national or US-headquartered company
• Familiarity with NetSuite
• Exposure to Ramp or similar spend management platforms
• SaaS or tech industry experience

At Trivelta, we build the technology that powers modern experiences partnering with online sports betting & casino operators to launch their own fully customized branded, legally compliant iGaming platforms and products that drive engagement, retention, and revenue. Through our proprietary sports-book and casino engine, we enable partners to offer real social interactions, predictive gameplay, and casino entertainment in one unified experience.

As a Senior Accountant, you’ll play a key role in the day-to-day operations of accounting function, ensuring timely and accurate financial reporting as we continue to grow. You’ll own critical components of the close process, assist in system implementation, and collaborate cross-functionally to streamline accounting processes. This is a great opportunity for someone who thrives in a fast-paced, high-growth environment and wants to contribute to building an efficient and scalable accounting function.

Responsibilities:

• Prepare journal entries, account reconciliations, and monthly close schedules
• Support the preparation of financial statements and management reporting
• Partner with the Director of Accounting and Controller to bring accounting processes in-house
• Assist with ERP and financial systems implementation (NetSuite experience preferred)
• Reconcile cash, AR/AP, fixed assets, and intercompany transactions
• Coordinate with external auditors and tax advisors
• Collaborate with Operations and Product teams to ensure proper accounting for new initiatives
• Identify opportunities for automation and process improvement
• Ensure compliance with U.S. GAAP and company policies

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field (CPA or CPA candidate preferred)
• 3–6 years of progressive accounting experience (public accounting or startup experience a plus)
• Strong understanding of U.S. GAAP and month-end close procedures
• Hands-on experience with ERP systems; NetSuite experience preferred
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Experience documenting processes and supporting system implementations
• Comfortable in a fast-paced, evolving environment

At Trivelta, we build the technology that powers modern experiences partnering with online sports betting & casino operators to launch their own fully customized branded, legally compliant iGaming platforms and products that drive engagement, retention, and revenue. Through our proprietary sports-book and casino engine, we enable partners to offer real social interactions, predictive gameplay, and casino entertainment in one unified experience.

As a Senior Accountant, you’ll play a key role in the day-to-day operations of accounting function, ensuring timely and accurate financial reporting as we continue to grow. You’ll own critical components of the close process, assist in system implementation, and collaborate cross-functionally to streamline accounting processes. This is a great opportunity for someone who thrives in a fast-paced, high-growth environment and wants to contribute to building an efficient and scalable accounting function.

Responsibilities:

• Prepare journal entries, account reconciliations, and monthly close schedules
• Support the preparation of financial statements and management reporting
• Partner with the Director of Accounting and Controller to bring accounting processes in-house
• Assist with ERP and financial systems implementation (NetSuite experience preferred)
• Reconcile cash, AR/AP, fixed assets, and intercompany transactions
• Coordinate with external auditors and tax advisors
• Collaborate with Operations and Product teams to ensure proper accounting for new initiatives
• Identify opportunities for automation and process improvement
• Ensure compliance with U.S. GAAP and company policies

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field (CPA or CPA candidate preferred)
• 3–6 years of progressive accounting experience (public accounting or startup experience a plus)
• Strong understanding of U.S. GAAP and month-end close procedures
• Hands-on experience with ERP systems; NetSuite experience preferred
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Experience documenting processes and supporting system implementations
• Comfortable in a fast-paced, evolving environment