About the job 

This role is ideal for someone who enjoys combining business understanding with strong technical and analytical skills. You will work closely with business stakeholders, product teams, data engineers, and other analytics professionals to transform complex data into meaningful insights and scalable BI solutions. 

In this role, you will get to:

• Design and develop dashboards and reports using tools such as QlikSense, Looker, Power BI, Tableau, or similar
• Translate business requirements into scalable reporting and analytics solutions
• Analyze complex datasets to identify trends, risks, and business opportunities
• Deliver insights and recommendations to support product, operational, and strategic decisions
• Build and maintain data models, semantic layers, and reporting structures
• Partner with Data Engineers to ensure data quality and reliable reporting
• Present findings to both technical and business stakeholders
• Support and mentor junior analysts where needed

You’ll be successful if you have:

• 3-5 years of experience in data analysis, business intelligence, or analytics
• Strong hands-on experience with QlikSense (a must) and other tools such as Looker, PowerBI
• Advanced SQL skills and experience working with large datasets
• Good understanding of data modeling, data warehousing, and reporting frameworks
• Strong analytical and problem-solving skills
• Excellent communication skills and ability to explain data clearly to business stakeholders
• Experience working with cross-functional teams in a fast-paced environment

It's a plus if you have:

• Experience with AWS, Azure, or GCP
• Familiarity with Spark, Databricks
• Experience in retail, e-commerce, or digital platform businesses
• Experience with data governance, BI strategy, or mentoring junior team members

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As Senior Analyst, Pay‑In (B2B), you will own and execute key Pay‑In and AR processes for Agoda’s B2B partner flows. You will be a subject‑matter expert on B2B cash and receivables, ensuring accurate and timely booking‑to‑cash accounting, reconciliation, and reporting, while supporting new product and partner launches.

In this role, you will:

• Run day‑to‑day Pay‑In & AR operations for B2B flows
  • Perform daily and monthly tasks for B2B AR and Pay‑In accounts (e.g., bookings, invoicing, receipts, credit card settlements, write‑offs, reclasses).
  • Ensure that financial data for which you are responsible is accurate, complete, and delivered on time.
  • Monitor B2B receivables aging and cash‑in‑transit (CIT) balances, following up on unusual items and long‑outstanding items.
• Manage B2B invoicing and cash application
  • Support and execute invoicing to B2B partners and/or intercompany entities, including aggregation logic and partner-specific configurations.
  • Reconcile cash receipts vs invoices and settlement reports for B2B partners, ensuring correct allocation at booking / CID / partner level.
  • Resolve payment‑related queries and discrepancies with internal stakeholders and partners with satisfactory outcomes.
• Lead B2B reconciliation activities
  • Perform end‑to‑end reconciliation between:
    • Booking systems, B2B invoicing, and general ledger.
    • B2B settlement reports / gateway reports, bank statements, and AR Reconciliator outputs.
  • Investigate and resolve recon breaks and data issues in collaboration with Tech, Product, and other Finance teams.
  • Maintain and monitor CIT aging, ensuring timely clearing and appropriate accounting treatment.
• Support new B2B products, partners, and projects
  • Provide operational finance support for new B2B initiatives (e.g., partner onboarding, new merchant flows, new business models).
  • Participate in UAT for system changes (e.g., ERP/Invoicing systems), ensuring correct Accounts Receivable behavior before go‑live.
  • Provide input on process and system design from an operational and control perspective.
• Ensure strong internal controls and SOX compliance
  • Ensure that processes and documentation under your scope comply with internal policies and SOX control requirements.
  • Identify unusual items, exceptions, and control gaps, escalate appropriately, and drive timely resolution.
  • Support internal and external audits by preparing reconciliations, explanations, and evidence.
• Drive continuous improvement
  • Identify opportunities to streamline and automate B2B Pay‑In and AR processes and reports, including elimination of unnecessary steps.
  • Provide inputs on required changes to related daily activities, reconciliations, and dashboards.
  • Contribute to the overall management and development of the Pay‑In & AR tower, including the successful achievement of its goals and objectives.
• Coach and collaborate
  • Provide guidance and support to more junior team members in daily transaction processing and reconciliation work.
  • Proactively partner and fairly support stakeholders within Finance (Accounting, Tax, FP&A, Treasury, R&C) and outside Finance (Product, Tech, B2B / PPS teams).
  • Support the team to deliver ad hoc analyses, reports, and project work as needed.

What you’ll need to succeed:

• Bachelor’s degree in accounting, Finance, or a related field.
• Minimum 3–4 years’ experience in Accounting / Finance Operations, preferably with exposure to:
  • Pay‑In, AR, or revenue reconciliation; and/or
  • B2B, affiliate, or payment operations (e.g., gateways, card settlements, invoicing).
• Experience in a multinational company; travel / e‑commerce / online platform industry is a plus.
• Strong analytical and problem‑solving skills with attention to detail and ability to meet tight deadlines.
• Experience in transaction processing, reconciliations, and month‑end closing, including handling more complex transactions.
• Proficient in MS Office (especially Excel); comfortable working with large data sets and multiple systems.
• Dynamic and able to adapt to a fast‑paced, changing environment.
• Strong teamwork skills – ability to collaborate, influence, and communicate effectively with other teams, both within and outside of Finance.
• Energetic, proactive, and taking initiative, with effective verbal and written communication skills in English.

It’s great if you have:

• Experience with ERP systems (Oracle preferred) and/or finance subledgers (e.g., AR reconciliation tools, revenue recognition systems).
• Prior experience in online travel, payments, or B2B/Affiliate finance operations
• Familiarity with SOX controls and audit requirements.
• Experience with data / BI tools (e.g., SQL, Tableau, Looker, or similar) is a plus.
  
  

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The Opportunity: 

We are looking for a Content Strategy & Insights Manager to lead how we use data to tell stories that drive partner engagement and commercial outcomes. 

This is not a traditional content creation role. You will work with senior stakeholders across commercial, product, and regional teams to identify what data and insights partners need to hear and shape that into content and product marketing strategy that moves them to act. Whether that means deepening an existing partner's engagement with Agoda or making the case a prospective one, the goal is the same: turn data into a narrative that drives a commercial result. 

You will work closely with analytics and AI/engineering teams to build and ship AI-powered content products — from concept through to execution. This role sits at the intersection of commercial strategy, product marketing, data, and cross-functional collaboration. 

In this Role, you'll get to: 

Strategy & Insights: 

• Work with senior stakeholders across commercial, product, and regional teams to identify content needs and translate business priorities into content plans. 

• Analyze partner performance, market, and competitive data to develop the insights and narratives that shape the team's content output. 

• Define what story we tell, to which partners, through which channels and why it matters commercially. 

• Translate partner and market insights into product marketing narratives that drive adoption and engagement across partner segments. 

• Design and run tests to validate content effectiveness, measure results against commercial outcomes, and iterate strategy accordingly. 

AI & Tooling: 

• Partner with GenAI engineering and analytics teams on AI-powered content products — owning delivery end-to-end from scoping through launch and iteration. 

• Identify and implement AI-assisted workflows across the content lifecycle from research, drafting, personalization, and distribution. 

• Evaluate and integrate marketing operations to improve team efficiency and output quality. 

Project Management & Stakeholder Coordination: 

• Lead quarterly content planning — scoping initiatives with senior stakeholders, prioritizing requests, allocating team resources, and managing cross-functional dependencies. 

• Act as a key point of contact between the content team and commercial, analytics, product, and engineering functions. 

• Manage complex multi-team initiatives where content delivery depends on analytics, product, or engineering inputs shipping on time — tracking milestones, flagging risks, and driving accountability across workstreams. 

What you'll Need to Succeed: 

• Bachelor's degree in a relevant field. 

• 4–8 years of relevant experience in a strategy consulting firm, product marketing, marketing strategy, or commercial/business analytics role at a tech or platform company. 

• Strong analytical and problem-solving skills — comfortable working with data, extracting insights, and building a narrative around them. 

• A test-and-learn mindset — you default to validate assumptions with data rather than relying on intuition. 

• Proven project management skills — able to drive initiatives from concept to delivery across multiple teams and competing priorities. 

• Strong communication and presentation skills, with the ability to convey complex analyses clearly to senior leadership. 

• Proven track record of cross-functional collaboration and stakeholder management. 

• Demonstrated ability to build processes and operating frameworks in ambiguous or early-stage environments. 

It's great if you have: 

• Experience with AI/ML tools or direct collaboration with engineering teams on AI-powered products. 

• Knowledge of SQL, BI tools (Tableau, Looker), or marketing automation platforms. 

• Experience in product marketing or go-to-market strategy  

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About the Job

You are looking for a challenge, eager for a fast-paced startup environment that will push you out of your comfort zone, where learning happens. Most importantly, you’re a problem solver with exquisite attention to detail , unafraid to get technical to understand the root cause of an issue.

The Financial Operations team manages all customer funds across the region, ensuring that funds are placed appropriately, liquidity is managed correctly, transactions are reconciled and all manual operations to support customer fund flows are executed to an extremely high standard.

As we expand across more countries, we have developed a global offering (“Global Accounts”) for our merchants, allowing them to move funds seamlessly across currencies and leverage any of Xendit’s global services from within one dashboard. This role will be the main owner of all regional fund flows, overseeing float management, liquidity forecasting, day to day operations, cross border and FX operations. The focus will be on the strategy and management of this, while execution will primarily be done by the existing operations team.

If you can be accurate and detail-oriented under pressure, are always reliable, collaborative, and love the dynamic environment of operations, we want to hear from you. Bonus points for those who love challenging the status quo.

Minimum Qualifications

• Graduate of Management, Accounting, Finance, or a similar course, with 5-8 years of relevant experience in a start-up/fast paced environment or within the payments, fintech, or financial services spaces
• At least 3 years working in cross-border and FX operations
• Able to get your hands dirty, getting into the weeds of the operations to ensure they are done in the most efficient and effective manner
• Comfortable dealing with large datasets and data analysis
• Constantly looking to push the bar and increase standards of operations
• You have a discerning ability to prioritize workload in line with tight deadlines and work effectively under pressure
• You are a team player and communicate well with internal and external stakeholders
• You have great ownership mentality and have proven you can push towards a goal by yourself
• You pick up new skills quickly using a combination of self-exploration and relationship building
• You are detail-oriented and able to manage multiple priorities while maintaining quality work
• Detail oriented, can see patterns in data/information or notice when something is amiss
• Located in Jakarta, Bangkok, Manila or Kuala Lumpur

Preferred Qualifications

• Experience working in or dealing with banks or large financial institutions
• Experience with SQL or visualization tools (e.g. Looker)
• Experience in managing a Finance / Financial Operations team of 4-6 people
• Experience managing a geographically dispersed team

Responsibilities

Design & execute the fund management & liquidity strategy for Global Accounts operations

• Understand all fund flows, their volumes, and their liquidity requirements, in order to design the right strategy to support these operations
• Design & execute on the strategy to manage liquidity in the most operationally and cost effective manner for Xendit. Adjust strategy as needed
• Monitor funds across the region through the day to ensure correct allocation across accounts and currencies

Monitor Global Accounts & FX operations to ensure seamless execution

• Execution of Global Accounts & FX operations will be done by the existing Financial Operations team. Oversee and guide the operations to ensure that there are no errors or disruptions to merchant flows
• Create or update SOPs as required to correct operations and ensure they all follow best practices
• Address and manage any operational issues or escalations independently

Operational improvements & reporting

• Focus on the processes and tooling to enable the execution of cross border fund flows and liquidity operations
• Report on Global Accounts operations and liquidity statuses to the Financial Operations Head and to broader leadership as required
• ⁠⁠Own and drive Global Accounts & FX metrics such as efficiency and accuracy

Work closely with various internal teams to drive success

• The reconciliations of all fund flows are done by a centralised team. Work closely with this team on all Global Accounts / FX recons to ensure they have the information they need and to address any questions / unreconciled items that arise
• As the product continues to evolve, partner closely with the product team to give feedback on the product and provide FinOps’ input and requests, to ensure future builds and evolutions meet our operational requirements
• Solve complex problems by working across product, regional partnerships, treasury, compliance, sales and growth teams to ensure FinOps is able to support all aspects of our Global Accounts

Do whatever it takes to make Xendit succeed