Job Summary

In Thailand we see high demand for InterSystems TrakCare™, a connected healthcare information system. It is a Web-based solution with unified clinical and administrative modules that are interoperable with legacy and future applications. With an Electronic Patient Record at its core, this is advanced software that brings exponential improvements to the care of every patient and to the productivity of every healthcare professional.

InterSystems is the place for someone looking for a challenging IT career and access to the kind of training, expertise and development tools that only a large company can offer. Our international reach also means you have the opportunity to be part of a truly global organization of smart, technically-minded people.

The InterSystems TrakCare Regional Edition team employs clinicians and healthcare IT experts who build local editions that transform healthcare organizations.

Job Description

Working closely with the global Product teams and local implementation teams, this role is responsible for configuring and managing the Clinical functionality of TrakCare to meet the specific requirements of a local market. Bringing together the regional requirements for clinical functionality and relevant best practice, the Product Specialist is responsible for defining the specification for regional configuration, performing the work, testing and documenting the output. Working with the Regional Edition Manager, the Product Specialist is responsible for producing high quality, well documented outputs that are used to drive implementation projects and lead the clients.

Duties & Responsibilities:

 The duties initially assigned include, but are not limited to:

• Develop use cases or product requirements and functional requirements for new functionality. Support QA, training, and documentation in understanding new functionality.
• Provide business analysis of problems and new requests
• Collect, synthesize and prioritize customer feedback, using a combination of live customer feedback sessions and additional feedback mechanisms
• Participate in project teams with developers and other key staff to develop new functionality for the product.
• Assist with scoping, planning, development and Implementation of new developments as needed.
• Work closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs.
• Prepares and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, pre-sales and customer requirements.

 Requirements:

• Clinical experience preferably as a Medical Doctor or Nursing
• Experience in working with Healthcare IT, preferably having worked with a software implementation as a vendor or a customer
• Experience in writing use cases, requirements, or functional documentation for healthcare applications.
• Previous experience working with healthcare applications at an in depth level
• University Degree in Technology, Science, Medical or Healthcare

Professional Skill Requirements: 

• Very good problem solving and analytical skills
• Excellent communication, inter-personal, multi-cultural, skills 
• Ability to coordinate and lead team

Get to Know our Team: 

In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way. 

The Opportunity

We are seeking a confident, curious and self-motivated lawyer to join our growing Legal team in Bangkok. You will play a crucial role in providing legal review and guidance on new and existing product offerings and platform features, supporting both Agoda and its adjacent business unit, RTA. You should possess a deep understanding of digital and e-commerce platform regulations, consumer protection law and technology-related law, and basic understanding of intellectual property law and privacy regulations.

You will be part of a dynamic group that constantly seeks opportunities to innovate and challenge the status quo. You must have strong analytical and communication skills and the ability to develop scalable, pragmatic solutions that align with commercial and strategic objectives.

In every department – from Legal to Product – Agoda provides an environment rich with creativity, collaboration, and experimentation allowing you to thrive and to grow, both yourself and Agoda. We are looking for a solution-oriented and proactive team player with a creative approach to problem-solving and a strong sense of intercultural awareness, who can thrive in an international environment. In this role, you will have the autonomy to own your work, the tools to succeed, and the opportunity to collaborate internationally across functions to drive meaningful outcomes. If you are eager to learn, have the aptitude to understand complex regulations, processes, and platforms operations, and are passionate about evolving technologies and products in the travel sector, this is a great opportunity for you.

• We welcome applications from both local and international candidates for this role. The position is based in Bangkok, and Agoda offers relocation support for successful candidate. Please note that remote work or working from locations outside of Bangkok is not available for this role.

What you’ll get to do:

• Product and Feature Review: Conduct legal assessments of new and existing product offerings and features, delivering concise, actionable and business-friendly advice to mitigate risks and ensure regulatory compliance.
• Policy Development and Maintenance: Update and maintain the company’s Terms of Use, policies, and other legal documents to align with evolving laws, regulations, and industry standards.
• Cross-functional Collaboration: Support product managers, engineers, marketing teams, and other stakeholders to understand product visions and offer legal insights from ideation through deployment in close collaboration with other subject matter experts such as tax, finance and specialist counsels within the legal team.
• Regulatory Compliance: Proactively monitor and analyze changes in e-commerce and technology laws and regulations, advise on product strategy and lead regulatory change management projects.
• Legal Support: Offer general legal support related to product development, including drafting and negotiating agreements with partners and vendors, as well as product-related terms and condition

The person appointed will be:

• A highly motivated technology lawyer who is able to understand complex products, ideally with knowledge of law in the travel sector and/or a passion for travel.
• Proactive and practical, adding value by creating pragmatic and strategic solutions to legal issues.
•  A team player with strong ability to communicate effectively with individuals at all levels and across cultures.

The successful applicant will have:

• 5 to 8 years of post-qualification experience, ideally a mix of international in-house and reputable law firm experience. Experience in common law jurisdictions is a plus.
• Law Degree/Juris Doctor.
• Strong commercial outlook and entrepreneurial mindset.
• Good knowledge of consumer protection law and technology-related regulations.
• Excellent interpersonal skills, a strong sense of ownership, and enthusiasm for technology.
• Ability to exercise sound judgment in ambiguous situations and perform well under pressure in a dynamic, fast paced environment.
• Experience in risk management and the ability to approach problems with a practical and strategic mindset

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