About the role

The Manager of Underwriting Assistance will lead the UW support team to ensure seamless end-to-end case management. This role is responsible for bridging the gap between initial application and the final underwriter decision by managing evidence ordering, requirement follow-ups, and vendor coordination.

Duties and Responsibilities:

• Manage a team of UW Assistants/Associates to ensure daily productivity targets are met. Workflow Management: Oversee case allocation to prevent bottlenecks in the "pre-underwriting" stage.WIP Management
• Accuracy Tracking: Ensure initial evidence ordering (PIA/RUW) triggers correctly and on time
• Quality Control: Audit the team's requirement-raising process to ensure "First Time Right" (FTR) principles, minimizing unnecessary multiple evidence triggers
• Vendor Liaison: Act as the primary point of contact for third-party vendors to resolve delays in  evidence uploads. Data Analytics: Maintain and present daily/weekly dashboards on assistance team productivity and evidence costs
• Strategy Implementation: Work closely with the Underwriting management to implement shifts in prioritization
• Process Improvement: Identify automation opportunities in the Underwriting process to reduce manual effort
• Handling sales queries timely and effectively within the defined SLA: Act as the primary escalation point for the Sales and Distribution channels, ensuring all Underwriting process-related queries regarding pending requirements or case status are resolved within the defined SLA. Move beyond just "sharing status" to actively providing solutions that move cases toward a final decision

Qualifications and Skills:

• Experience: At least 7-10 years in Life Insurance Operations, with at least 3–5 years in a managerial/supervisory role within Underwriting Support or policy servicing/customer service in the insurance sector
• Education: Graduate/Postgraduate in any stream (LOMA/III certifications are an advantage)
• Technical Skills: Proficiency in Insurance Core Systems (PAS)
• Advanced Excel skills for productivity tracking
• Familiarity with OCR/Digital document workflows
• Soft Skills: Strong follow-through and "ownership" mindset
• Ability to manage high-pressure, high-volume environments
• Excellent communication skills for cross-functional coordination

#LI-Hybrid
#LI-KP1

About the Role

Are you a life insurance underwriter with 3+ years of experience, who is passionate about the profession of underwriting? Are you interested in getting in on the ground floor of a growing team at an insurtech startup? Would you enjoy working in a collaborative environment where your opinion matters?

Duties and Responsibilities:

• Understand underwriting policies, guidelines, practices and procedures
• Determine whether to accept, modify, or decline a risk through evaluation of an individual's medical history or physical condition, occupational hazard, and financial background
• Communicate effectively both written and verbally to explain underwriting decisions
• Influence and champion changes to improve processes while maintaining mortality expectations Work efficiently to gather information necessary for decision making
• Ability to independently work assigned requests with minimal direction.
• Comfortable with ambiguity.

Qualifications and Skills:

• 4 year degree preferred
• Demonstrated knowledge of all aspects of risk selection (medical, non-medical, financial) Ability to think critically and problem solve independently
• Positive, inclusive, agile, and collaborative mindset
• Strong verbal and written communication skills
• Term and permanent life insurance underwriting
• In process or completed industry designations, i.e. LOMA, ALMI, FMLI, ALU, FALU

Role Overview 

As a Part‑Time Residential Mortgage Loan Underwriter Consultant at JazzX AI, you will leverage your deep expertise in underwriting to build AI-technology to support mortgage underwriting activities. You will work closely with engineering, and product teams to convert real-world underwriting decisions into robust AI logic. 

Contract Duration: 6 months (potential to extend up to 12 months) 

Key Responsibilities:

• Underwriting & File Assessment
  • Underwrite a variety of residential mortgage loan files (purchase, rate‑term refinance, cash‑out refinance) per Fannie Mae DU and Freddie Mac LP guidelines.
  • Document underwriting rationale, risk profiles, and exception handling. 

• Process Mapping & Rule Development
  • Deconstruct end-to-end underwriting workflows—from borrower qualification and income/asset verification to AUS findings and final approval.
  • Identify critical decision points and edge cases crucial for AI modeling. 

• Model Validation & Feedback
  • Blind-test AI-generated underwriting recommendations against manual assessments.
  • Provide granular feedback to engineering teams to fine-tune decision rules and confidence thresholds. 

• Knowledge Transfer & Training
  • Create clear, actionable guides on complex topics (e.g., compensating factors, manual AUS overrides, GSE compliance).
  • Host virtual workshops or Q&A sessions to transfer domain knowledge to cross-functional teams. 

Required Qualifications 

• Experience: 4–10 years in residential mortgage underwriting at a senior or specialist level.
• GSE Mastery: Deep, hands-on knowledge of Fannie Mae DU and/or Freddie Mac LP guidelines.
• Analytical Acumen: Proven ability to assess borrower credit, income, assets, and collateral with accuracy and consistency.
• Communication: Exceptional verbal and written skills to articulate underwriting logic and decision processes.
• Consulting Approach: Comfortable in an iterative environment, providing structured feedback to product and engineering teams. 

Preferred Qualifications 

• Experience at large retail or independent mortgage lenders (e.g., Wells Fargo, Rocket Mortgage, Chase).
• Background in manual underwriting, AUS overrides, or secondary market delivery.
• Familiarity with post-closing QC, servicing reviews, and secondary market delivery processes.
• Prior involvement in technology or automation initiatives within mortgage operations.