About your role

You’ll bring to the role a passion for delivering a seamless and engaging employee experience through operational excellence. The ideal candidate is a detail-oriented and tech-savvy HR professional with hands-on HRIS experience and a strong understanding of core HR processes. In this role, you will support key People Operations programs across the employee lifecycle, ensuring accuracy, compliance, and continuous process improvement.

How you will make a difference day to day

• Manage HRIS transactions throughout the employee lifecycle, including onboarding, job changes, promotions, compensation updates, and offboarding

• Support the administration of company benefits programs, including new hire enrollment and qualifying life event changes

• Ensure new hires are enrolled in required training plans; support rollout, tracking, and reporting of annual compliance training

• Support and help drive People Operations initiatives and cross-functional projects, including process improvements and system enhancements

• Assist in administering performance review cycles, including assessment kick-off, progress monitoring, and completion reporting

• Monitor the HR email inbox and Slack channels to provide timely and accurate responses to employee inquiries

• Develop proficiency and become a subject-matter expert in HR systems, processes, and communication platforms

• Help ensure adherence to established HR policies, procedures, and best practices

• Support payroll processing by verifying data accuracy and compliance with internal requirements

• Maintain and update process documentation and refresh HR content on the company Intranet

• Utilize Google Workspace tools (Gmail, Calendar, Docs, Slides, and basic Sheets) to support daily operations and reporting

What you´ll need

• 3–5 years of HR Operations experience with hands-on HRIS work

• Experience working for a tech company, with the ability to thrive in a fast-paced environment and effectively manage competing priorities

• Experience supporting a range of People Operations projects and initiatives

• Strong organizational skills with sharp attention to detail

• Service-oriented mindset with strong written and verbal communication skills

• Ability to manage sensitive information with discretion and professionalism

• Exposure to HRIS configuration, implementation, or system integrations a plus

Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!

Benefits & Perks

• Comprehensive health plans (including Medical, Dental, and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates 

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview

About your role

You’ll bring to the role a passion for building relationships, generating new business opportunities, and driving the growth of Rocket Lawyer’s Legal Benefits Sales Division. The ideal candidate will be a high-energy sales professional with experience in lead generation, cold calling, and thriving in goal-oriented environments. In addition to managing your territory and pipeline, you will engage with senior executives and decision-makers to position Rocket Lawyer as a game-changing HR benefit.

How you will make a difference day to day

• Innovate and generate fresh business opportunities, propelling our SaaS B2B Legal Benefits pipeline forward

• Collaborate closely with managers and account managers to strategize targeted lists, call approaches, and compelling messaging to cultivate new business avenues

• Engage in high-level discussions with senior executives at our target accounts

• Identify and connect with crucial decision-makers within potential client organizations, laying the cornerstone for robust, enduring partnerships

• Help build a robust pipeline for our Legal Benefits product

• Articulate the value that Rocket Lawyer seamlessly integrates into the company’s benefits package

• Consistently meet or surpass monthly quotas for qualified opportunities

What You´ll Need

• Experience with sales, cold-calling, or prospecting

• A genuine passion for customer success, helping legal benefit sponsors deliver a highly valuable service to their employees and members

• Demonstrated history of exceeding sales targets, particularly in high-volume scenarios, and a proven record of thriving in goal-oriented environments

The ideal candidate will also have

• Bachelor’s degree

• 1+ years of experience in lead generation, sales, and/or marketing

• Prior exposure to IT or SaaS companies

• Proficiency in Salesforce.com, Word, Excel, and PowerPoint

Benefits & Perks

• Comprehensive health plans (including Medical, Dental, and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates 

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview

Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!

Our Integrated Marketing team partners closely with product, product marketing, SEO/AEO, CMS, lifecycle marketing, paid media, and web publishing to bring our brand and campaigns to life across every customer touchpoint.

As we expand our search visibility, organic social presence, and cross-channel campaign execution, we are investing in thoughtful, research-backed messaging that supports acquisition, engagement, and brand authority in the legal tech space.

About your role

• As a Content & Social Marketing Intern, you’ll support high-volume copy production across lifecycle marketing, paid media, website/AEO updates, and organic social channels. This is an early-career opportunity ideal for someone building foundational skills in copywriting, content strategy, and social marketing within a fast-paced SaaS environment.
• You’ll collaborate closely with marketing managers, designers, and video partners to adapt messaging across formats, support social listening efforts, and contribute to research-backed content. You’ll gain hands-on experience translating brand voice into multi-channel marketing assets that support growth and visibility.

How you will make a difference day to day

Support Cross-Channel Copy Execution

• Create and adapt campaign messaging across email, paid media, social, and website formats.
• Draft copy for recurring marketing initiatives, seasonal moments, and GTM launches.
• Ensure consistency in brand voice across channels and asset types.
• Update situation-based landing pages as new guidelines and formats are established.

Support Organic Social & Community Engagement

• Assist with social listening and trend monitoring to identify timely content opportunities.
• Draft responses and engage in comments across social platforms.
• Research competitors and industry conversations to inform positioning.
• Contribute ideas for social series or content pilots aligned with growth goals.

Research & Operational Support

• Conduct research for positioning claims, survey data, and performance-backed messaging.
• Organize shared documents, content libraries, and workflow trackers.
• Document recurring marketing processes and content guidelines.

Cross-Functional Collaboration & Growth

• Collaborate with the design, social, web publishing, and SEO/AEO teams to understand campaign goals and channel requirements.
• Participate in creative reviews and feedback sessions.
• Learn how messaging supports SEO/AEO, paid performance, and organic growth strategies.
• Develop foundational skills in brand storytelling, performance marketing, and content optimization.

What you’ll need

• Currently pursuing or recently completed a degree in Marketing, Communications, Journalism, Social Media, or a related field.
• Strong written communication skills with attention to tone and clarity.
• Interest in copywriting, content strategy, and social media marketing.
• Ability to manage multiple small projects and meet deadlines.
• Comfort receiving feedback and iterating on written work.
• Curiosity about digital marketing, search visibility, and audience engagement.

A plus if you have 

• Basic understanding of social media platforms and other marketing channels like email, paid ads, etc. 
• Familiarity with tools such as Figma (for collaboration), Sprout Social, and Google Docs.
• Portfolio showcasing writing samples (academic, freelance, or personal projects).
• Interest in legal tech, SaaS, or educational content.

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Final Interview

Discover the advantages of Advanced Independent Practice - Arizona Digestive Health (ADH) - Sun City - powered by GI Alliance.

As a member of GI Alliance (GIA), Arizona Digestive Health (ADH) - Sun City is supported by the nation’s leading patient-focused, excellence-driven gastroenterology network that is physician-led. This partnership enables ADH to deliver superior, individualized patient care by leveraging GI Alliance’s robust, world-class business and organizational support, allowing our physicians to focus on what they do best – providing top-notch care in a successful and dynamic private practice setting. 

Practice Opportunities:

• Physician-Led - Private Practice
• Employed Position for the first 2 years, with Partnership Track
• Local Autonomy with National Resources
• Generous Financial Package
• Relocation Allowance, Signing Bonus & Annual CME
• Great Work/Life Balance

Lifestyle: 

• Phoenix is renowned for its abundant sunshine and warm climate, characterized by mild winters and hot summers. You can enjoy outdoor activities like hiking, golfing, and biking year-round access to outdoor recreation.
• Phoenix is one of the fastest-growing cities in the United States, with a diverse and expanding population. This growth creates demand for healthcare services and provides opportunities to build thriving practices and serve a large patient base.
• Compared to many other major cities in the United States, Phoenix offers a relatively affordable cost of living.
• The city offers a variety of cultural and entertainment options, including museums, art galleries, theaters, music venues, and sports events. Residents can enjoy cultural experiences, dining, shopping, and nightlife in the city and surrounding areas.
• Live a high quality of life, with excellent schools, safe neighborhoods, and a wide range of amenities and services. You can enjoy a relaxed pace of life, outdoor recreation, and a strong sense of community.

Practice Model: 

• Private practice model - be your own boss!
• Protected salary with bonus potential for the first 2 years
• 3rd year partnership track with ASC ownership buy-in potential, additional ancillary income, and restricted stock grant
• Good combination of general GI with open opportunities for advanced cases if interested (not required)- good blend of clinic and hospital
• Shared call with the other physicians

#LI-KG1

Discover the advantages of Advanced Independent Practice - Arizona Digestive Health (ADH) - Chandler - powered by GI Alliance.

As a member of GI Alliance (GIA), Arizona Digestive Health (ADH) - Chandler is supported by the nation’s leading patient-focused, excellence-driven gastroenterology network that is physician led. This partnership empowers ADH to deliver superior, individualized patient care by leveraging GI Alliance’s robust, world-class business and organizational support, ensuring our physicians can focus on what they do best – providing top-notch care in a successful and dynamic private practice setting.

Practice Opportunities:

• Employed Position for the first 2 years, with Partnership Track
• Local Autonomy with National Resources
• Generous Financial Package
• Relocation Allowance, Signing Bonus & Annual CME
• Great Work/Life Balance

Practice Model: 

• Private practice model - be your own boss!
• Protected salary with bonus potential for the first 2 years
• 3rd year partnership track with ASC ownership buy-in potential, additional ancillary income, and restricted stock grant
• Bread and Butter GI  
• No call or hospital responsibilities 

Lifestyle: 

• Phoenix is known for its abundant sunshine and warm climate, with mild winters and hot summers. You can enjoy outdoor activities like hiking, golfing, and biking year-round access to outdoor recreation.
• Phoenix is one of the fastest-growing cities in the United States, with a diverse and expanding population. This growth creates demand for healthcare services and provides opportunities to build a thriving practices and serve a large patient base.
• Compared to many other major cities in the United States, Phoenix offers a relatively affordable cost of living.
• The city offers a variety of cultural and entertainment options, including museums, art galleries, theaters, music venues, and sports events. Residents can enjoy cultural experiences, dining, shopping, and nightlife in the city and surrounding areas.
• Live a high quality of life, with excellent schools, safe neighborhoods, and a wide range of amenities and services. You can enjoy a relaxed pace of life, outdoor recreation, and a strong sense of community.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran

#LI-KG1

Discover the advantages of Advanced Independent Practice - Arizona Digestive Health (ADH) - Glendale - powered by GI Alliance.

As a member of GI Alliance (GIA), Arizona Digestive Health (ADH) - Glendale is supported by the nation’s leading patient-focused, excellence-driven gastroenterology network that is physician-led. This partnership enables ADH to deliver superior, individualized patient care by leveraging GI Alliance’s robust, world-class business and organizational support, allowing our physicians to focus on what they do best – providing top-notch care in a successful and dynamic private practice setting. 

Practice Opportunities:

• Physician-Led - Private Practice
• Employed Position for the first 2 years, with Partnership Track
• Local Autonomy with National Resources
• Generous Financial Package
• Relocation Allowance, Signing Bonus & Annual CME
• Great Work/Life Balance

Lifestyle: 

• Phoenix is renowned for its abundant sunshine and warm climate, characterized by mild winters and hot summers. You can enjoy outdoor activities like hiking, golfing, and biking year-round access to outdoor recreation.
• Phoenix is one of the fastest-growing cities in the United States, with a diverse and expanding population. This growth creates demand for healthcare services and provides opportunities to build thriving practices and serve a large patient base.
• Compared to many other major cities in the United States, Phoenix offers a relatively affordable cost of living.
• The city offers a variety of cultural and entertainment options, including museums, art galleries, theaters, music venues, and sports events. Residents can enjoy cultural experiences, dining, shopping, and nightlife in the city and surrounding areas.
• Live a high quality of life, with excellent schools, safe neighborhoods, and a wide range of amenities and services. You can enjoy a relaxed pace of life, outdoor recreation, and a strong sense of community.

Practice Model: 

• Private practice model - be your own boss!
• Protected salary with bonus potential for the first 2 years
• 3rd year partnership track with ASC ownership buy-in potential, additional ancillary income, and restricted stock grant
• Good combination of general GI with open opportunities for advanced cases if interested (not required)- good blend of clinic and hospital
• Shared call with the other physicians

#LI-KG1

Discover the advantages of Advanced Independent Practice - Arizona Digestive Health (ADH) - Mesa - powered by GI Alliance.

As a member of GI Alliance (GIA), Arizona Digestive Health (ADH) - Mesa is supported by the nation’s leading patient-focused, excellence-driven gastroenterology network that is physician-led. This partnership enables ADH to deliver superior, individualized patient care by leveraging GI Alliance’s robust, world-class business and organizational support, allowing our physicians to focus on what they do best – providing top-notch care in a successful and dynamic private practice setting. 

Practice Opportunities:

• Physician-Led - Private Practice
• Employed Position for the first 2 years, with Partnership Track
• Local Autonomy with National Resources
• Generous Financial Package
• Relocation Allowance, Signing Bonus & Annual CME
• Great Work/Life Balance

Lifestyle: 

• Phoenix is renowned for its abundant sunshine and warm climate, characterized by mild winters and hot summers. You can enjoy outdoor activities like hiking, golfing, and biking year-round access to outdoor recreation.
• Phoenix is one of the fastest-growing cities in the United States, with a diverse and expanding population. This growth creates demand for healthcare services and provides opportunities to build thriving practices and serve a large patient base.
• Compared to many other major cities in the United States, Phoenix offers a relatively affordable cost of living.
• The city offers a variety of cultural and entertainment options, including museums, art galleries, theaters, music venues, and sports events. Residents can enjoy cultural experiences, dining, shopping, and nightlife in the city and surrounding areas.
• Live a high quality of life, with excellent schools, safe neighborhoods, and a wide range of amenities and services. You can enjoy a relaxed pace of life, outdoor recreation, and a strong sense of community.

Practice Model: 

• Private practice model - be your own boss!
• Protected salary with bonus potential for the first 2 years
• 3rd year partnership track with ASC ownership buy-in potential, additional ancillary income, and restricted stock grant
• Good combination of general GI with open opportunities for advanced cases if interested (not required)- good blend of clinic and hospital
• Shared call with the other physicians

#LI-KG1

Discover the advantages of Independent Practice - Arizona Digestive Health (ADH) - Coronado - powered by GI Alliance.

As a member of GI Alliance (GIA), Arizona Digestive Health (ADH) - Coronado is supported by the nation’s leading patient-focused, excellence-driven gastroenterology network that is physician led. This partnership empowers ADH to deliver superior, individualized patient care by leveraging GI Alliance’s robust, world-class business and organizational support, ensuring our physicians can focus on what they do best – providing top-notch care in a successful and dynamic private practice setting. 

Practice Opportunities:

• Primarily Physician Led - Private Practice
• Employed Position for the first 2 years, with Partnership Track
• Local Autonomy with National Resources
• Generous Financial Package
• Relocation Allowance, Signing Bonus & Annual CME
• Great Work/Life Balance

Lifestyle: 

• Phoenix is known for its abundant sunshine and warm climate, with mild winters and hot summers. You can enjoy outdoor activities like hiking, golfing, and biking year-round access to outdoor recreation.
• Phoenix is one of the fastest-growing cities in the United States, with a diverse and expanding population. This growth creates demand for healthcare services and provides opportunities to build a thriving practices and serve a large patient base.
• Compared to many other major cities in the United States, Phoenix offers a relatively affordable cost of living.
• The city offers a variety of cultural and entertainment options, including museums, art galleries, theaters, music venues, and sports events. Residents can enjoy cultural experiences, dining, shopping, and nightlife in the city and surrounding areas.
• Live a high quality of life, with excellent schools, safe neighborhoods, and a wide range of amenities and services. You can enjoy a relaxed pace of life, outdoor recreation, and a strong sense of community.

Practice Model: 

• Private practice model - be your own boss!
• Protected salary with bonus potential for the first 2 years
• 3rd year partnership track with ASC ownership buy in potential, additional ancillary income, and restricted stock grant
• Good combination of general GI with open opportunities for advanced cases if interested (not required)- good blend of clinic and hospital
• Shared call with the other physicians

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran

#LI-KG1

About the Company

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.

The Department: Customer Support

Our Customer Support team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The team efficiently handles all inbound service requests and communications related to the exchange, ensuring prompt and effective support.

The Role: Associate, Customer Support

At Gemini, our Customer Support Associates play a crucial role in delivering exceptional customer service and ensuring efficient resolution of inquiries. They are dedicated to providing clear, effective support, addressing customer needs with precision, and upholding our high service standards.

We are looking for a driven, self-motivated individual with strong interpersonal skills who thrives in a fast-paced environment. The ideal candidate is highly organized, detail-oriented, proactive, and ready to make an immediate impact by delivering reliable and efficient support to our customers.

This role is required to be in person 5 days per week at our Tempe, AZ office.

Responsibilities:

• Manage inbound customer inquiries and issues through Zendesk, providing timely and effective resolutions while ensuring a high level of service and customer satisfaction in English.
• Serve as a liaison between customers and cross-functional teams, ensuring timely issue resolution and clear communication across both languages.
• Handle escalated customer issues with professionalism and efficiency, escalating further as needed.
• Raise concerns to leadership for process improvements, implement workflow efficiencies, and drive projects to completion.
• Assist with scheduled on-call weekend coverage, as needed.
• Maintain a strong understanding of Gemini products and related policies to provide accurate and informed support.
• Support on-call efforts through being responsive and available 24/7/365.
• On occasion, work on weekends and holidays (in-office required).

Qualifications:

• 3–4 years in a customer support capacity or equivalent.
• Familiarity with crypto and blockchain technologies.
• Passionate about providing a great customer experience.
• Experience in financial services support and a regulated environment.
• Experience and comfort with solving complex problems from end to end.
• Basic understanding of financial markets and trading.

• Competitive starting pay
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

About the Company

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.

The Department: Enterprise Infrastructure

Within Operations, the Enterprise Infrastructure team owns the internal technology ecosystem that supports Gemini's offices and employees. The team operates as a unified engineering and service organization, combining front-line support excellence with DevOps-driven platform engineering under a single mandate.

Our enterprise technology strategy fuels business growth through an engineering-first approach by delivering a modern, secure, and scalable foundation for seamless collaboration, efficient operations, and future-ready innovation. By emphasizing operational excellence, continuous improvement of existing systems, and strategic automation – including Infrastructure as Code, GitOps workflows, and AI-augmented operations – we position IT as an engineering discipline whose impact extends across the department and the broader organization.

The Role: Staff Enterprise Infrastructure Engineer

As a Staff Enterprise Infrastructure Engineer, you will serve as a technical leader and force multiplier across the full breadth of Enterprise Infrastructure – from end-user support excellence to backend platform engineering and automation.

You will apply DevOps methodologies to drive the design, implementation, and continuous improvement of the systems that underpin Gemini's global workforce. This includes owning strategies and execution for endpoint management, user identity and access lifecycle, internal tooling, Infrastructure as Code, CI/CD pipelines, and AI-augmented operational workflows. You will define and track key metrics, communicate trends and capacity insights to leadership, and make strategic decisions about tooling adoption, vendor relationships, and architectural direction with an awareness of how these decisions impact teams and stakeholders beyond Enterprise Infrastructure.

A core expectation of this role is that you approach problems with an eye toward scalability and sustainability, building systems that reduce manual toil, improve reliability, and position the team for rapid growth. You are expected to critically evaluate existing systems and processes, challenging assumptions, identifying inefficiencies, and driving improvements to legacy workflows with the same rigor applied to new builds. You will act as a mentor and escalation point for others, fostering a culture of engineering rigor within support operations and a culture of user empathy within engineering work.

The ideal candidate has deep experience across both operational support and DevOps-driven infrastructure, thrives in ambiguity, and is energized by the challenge of consolidating legacy tooling into modern, automated, GitOps-driven workflows. They bring a pragmatic approach to adopting emerging capabilities – including agentic AI – and are motivated by building solutions that scale beyond their immediate team to benefit the broader organization.

This role is required to be in person 5 days per week at our Tempe, AZ office.

Responsibilities:

• Office & Endpoint Operations

  • Manage hardware inventory, secure storage, and physical IT infrastructure across global office locations.
  • Administer and support endpoint fleets including provisioning, patch management, and peripheral troubleshooting.
  • Support office A/V systems, network connectivity, and conference room technology.

• Service Operations & Delivery

  • Resolve service and incident requests with quality, speed, and thorough documentation.
  • Manage user identity and access lifecycle – including SSO, SCIM, MFA, and security key administration.
  • Maintain and improve SaaS platform configurations, vendor relationships, and internal support workflows.
  • Track operational metrics, surface trends, and communicate capacity insights to leadership.

• Platform Engineering & Automation

  • Build and maintain infrastructure using IaC, configuration management, and GitOps-driven deployment workflows.
  • Develop internal tools and integrations that automate fleet operations, user lifecycle management, and cross-service orchestrations
  • Design and operate CI/CD pipelines for infrastructure changes, tooling, and endpoint configurations.
  • Lead endpoint management platform migrations, including policy authoring, GitOps-managed profiles, and fleet-wide telemetry.
  • Design and implement agentic AI workflows to augment IT operations, applying context engineering principles to enable reliable, bounded automation and validations.

Minimum Qualifications:

• 8+ years of progressive experience in enterprise IT, infrastructure engineering, or a DevOps-focused support capacity.
• Strong proficiency with macOS fleet management at scale using MDM platforms.
• Hands-on experience with Infrastructure as Code and configuration management tooling.
• Proficiency in at least two of the following languages: Go, Python, Swift – with demonstrated ability to build production-grade internal tooling and API integrations.
• Deep experience with identity and access management platforms (Okta, Google Workspace, Active Directory), including SSO, SCIM, Device Assurance Policies, MFA, and user lifecycle automation.
• Working knowledge of CI/CD pipelines (GitHub Actions or equivalent) and Git-based development workflows.
• Solid understanding of networking fundamentals.
• Experience with AWS cloud services in a production or internal-tooling context.
• Proven ability to communicate complex technical concepts to both technical and non-technical audiences, including leadership.
• Experience mentoring junior engineers and contributing to team culture, hiring, and process improvement.

Preferred Qualifications:

• Experience in fintech, crypto, or regulated financial services environments.
• Experience with FleetDM and osquery for endpoint telemetry, compliance, and GitOps-managed device configuration.
• Experience designing agentic AI harnesses and workflows or applying context engineering techniques to augment operational processes (e.g., Claude Code, OpenCode, LLM-driven automation).
• Proficiency in Go, Python, and/or Swift for internal tooling development.
• Hands-on experience deploying reliable tools via Containerization and Orchestration (Docker, Kubernetes/EKS).
• Experience managing 1,000+ user accounts across a globally distributed workforce.
• Working knowledge of the Apple MDM protocol and open-source macOS tooling (Munki, AutoPkg, SaltStack, etc.).
• Experience with A/V systems administration (Crestron, Logitech, Chromebox for Meetings).
• SaaS Administration experience (Anthropic, Atlassian, Google Workspace, Linear, Okta, & more), service management workflows, and SLA reporting.

• Competitive starting pay
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-AA1

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? 

Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.

Unlock Your Earning Potential!

We offer a competitive starting hourly rate of $19/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:

• Pay Range: $19-$22.50 hourly
• Starting Pay: $19/hr
• At 1 Month: $20/hr (for team members in good standing)
• At 3 Months: $21/hr (as part of our Careers Not Jobs merit program)
• At 6 Months: $21.50/hr
• At 9 Months: $22/hr

In your first 3 months, you'll move from $19/hr to $21/hr. After this initial period, you'll be eligible for a $0.50 merit increase every 90 days through our Careers Not Jobs program, based on your performance.

And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.

Benefits + Perks:

We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: 

• Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
• Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
• Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) 
• Education Support:  We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
• Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount!
• Professional Development: Extensive internal growth and professional development opportunities
• And more!

About the Role: 

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:

• Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
• Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
• Complete customer paperwork and include thorough notes in our customer tracking system
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.

* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.

* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).

*California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).

General qualifications and requirements

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions

Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.”

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? 

Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.

Unlock Your Earning Potential!

We offer a competitive starting hourly rate of $19/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:

• Pay Range: $19-$22.50 hourly
• Starting Pay: $19/hr
• At 1 Month: $20/hr (for team members in good standing)
• At 3 Months: $21/hr (as part of our Careers Not Jobs merit program)
• At 6 Months: $21.50/hr
• At 9 Months: $22/hr

In your first 3 months, you'll move from $19/hr to $21/hr. After this initial period, you'll be eligible for a $0.50 merit increase every 90 days through our Careers Not Jobs program, based on your performance.

And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.

Benefits + Perks:

We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: 

• Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
• Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
• Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) 
• Education Support:  We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
• Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount!
• Professional Development: Extensive internal growth and professional development opportunities
• And more!

About the Role: 

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:

• Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
• Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
• Complete customer paperwork and include thorough notes in our customer tracking system
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.

* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.

* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).

*California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).

General qualifications and requirements

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions

Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.”

Customer Care Advocate 

Ready to build your career? Join our team of Advocates working in person at our Tempe headquarters! As the voice of Carvana, you’ll be revolutionizing the car-buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable. 

Why join Customer Care? 

Your Launchpad to a Carvana Career: We believe in a "Careers Not Jobs" philosophy. Customer Care is our ultimate training ground—strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support, Product, and People Operations. 90% of our leaders were promoted from within - and we can’t wait to see where this opportunity takes you!

The Human Touch, Powered by AI: We are integrating AI into everything we do. You will work alongside an AI co-pilot that handles the administrative busywork (like drafting call notes and summarizing previous cases). By letting AI do the heavy lifting, you can focus entirely on what matters most: building genuine human connections. 

Fast-Track Your Earnings!

Your compensation grows as quickly as your skills do. We start this role at a competitive $20/hr, but by consistently hitting your performance goals, your pay scales up fast:

• Day 1: $20/hr
• Month 4: $21/hr
• Month 6: $22/hr
• Ongoing: After 6 months, you unlock our "Careers Not Jobs" program, making you eligible for an additional $0.50 increase every 90 days.

Stay on track, and you'll be earning $24+/hr by your one-year work anniversary!

About the Role:

This is a full-time, hourly role with an assigned schedule (typically 38–45 hours per week). The role includes regular weekend and potential holiday shifts, along with overtime opportunities based on business needs.

 In this role, you will:

• Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
• Adapt and thrive in a fast-paced environment where new products and innovations keep us ahead of the competition. Staying current with evolving technology and product updates is a core part of the day-to-day
• Problem-solve with a purpose, using your critical thinking skills alongside AI technology to actively listen to customer needs and find effective solutions in real-time.
• Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja. 
• Delivering high-quality interactions worthy of our moms is non-negotiable. Our always-on AI coach supports every customer interaction with real-time feedback and coaching, helping you continuously improve your professional communication.
• Other duties as assigned.

What You Bring:

• Experience: A Bachelor's degree and a passion for customer service 
• Tech-savviness: Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively.
• Resilience & Critical Thinking: You have a high capacity for learning, can adapt quickly to rapid change, and make thoughtful, caring decisions that support customers throughout their car-buying journey.
• You enjoy servicing customers over the phone, and have a strong attention to detail while handling casework. 
• Ability to read, write, speak, and understand English 

Investing in You: Benefits & Perks

At Carvana, we know when our people thrive, we all win. That’s why we’ve built a Total Rewards package that goes beyond the basics—designed to support your growth, your well-being, and your success every step of the way.

Financial Well-being:

• Tuition reimbursement for those pursuing a bachelor's degree and a student loan repayment program for those who already have one
• 401(k) retirement plan with Carvana matching contributions
• Opportunity for overtime based on business need
• Employee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to become a Carvana shareholder

Health & Wellness:

• 100% company-paid healthcare premiums for comprehensive medical coverage
• Dental and vision benefits to care for your overall health
• Wellness programs focused on supporting your mental, physical, and financial health
• Pet care savings program because we know your furry friends are family too!

Work-Life Balance:

• Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond
• 9 company-paid holidays, including your birthday, because we celebrate you!

And more!

Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. 

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? 

Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.

Unlock Your Earning Potential!

We offer a competitive starting hourly rate of $19/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:

• Pay Range: $19-$22.50 hourly
• Starting Pay: $19/hr
• At 1 Month: $20/hr (for team members in good standing)
• At 3 Months: $21/hr (as part of our Careers Not Jobs merit program)
• At 6 Months: $21.50/hr
• At 9 Months: $22/hr

In your first 3 months, you'll move from $19/hr to $21/hr. After this initial period, you'll be eligible for a $0.50 merit increase every 90 days through our Careers Not Jobs program, based on your performance.

And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.

Benefits + Perks:

We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: 

• Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
• Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
• Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) 
• Education Support:  We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
• Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount!
• Professional Development: Extensive internal growth and professional development opportunities
• And more!

About the Role: 

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:

• Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
• Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
• Complete customer paperwork and include thorough notes in our customer tracking system
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.

* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.

* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).

*California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).

General qualifications and requirements

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions

Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.”

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? 

Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.

Unlock Your Earning Potential!

We offer a competitive starting hourly rate of $19/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:

• Pay Range: $19-$22.50 hourly
• Starting Pay: $19/hr
• At 1 Month: $20/hr (for team members in good standing)
• At 3 Months: $21/hr (as part of our Careers Not Jobs merit program)
• At 6 Months: $21.50/hr
• At 9 Months: $22/hr

In your first 3 months, you'll move from $19/hr to $21/hr. After this initial period, you'll be eligible for a $0.50 merit increase every 90 days through our Careers Not Jobs program, based on your performance.

And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.

Benefits + Perks:

We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: 

• Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
• Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
• Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) 
• Education Support:  We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
• Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount!
• Professional Development: Extensive internal growth and professional development opportunities
• And more!

About the Role: 

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:

• Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
• Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
• Complete customer paperwork and include thorough notes in our customer tracking system
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.

* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.

* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).

*California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).

General qualifications and requirements

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions

Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.”

About your role

We are looking for a forward-thinking Data Engineering Intern to join our team for Summer 2026. This isn't just a role about moving data from point A to point B; it’s about rethinking how those pipelines are built. You will sit at the intersection of core infrastructure and AI, building robust ETL processes while leveraging AI technologies to automate the very workflows you create.

Your mission is dual-purpose: you will support our Business Intelligence efforts and directly influence our product roadmap by turning raw data into actionable insights through advanced dashboards and automated workflows.

A Day in the Life

• Build & Orchestrate: Design, develop, and maintain ETL pipelines to ingest data into our Snowflake warehouse using Python, SQL, and Airflow.
• AI-Driven Automation: Implement AI-powered solutions to streamline engineering tasks, including:
• Automating code generation and documentation.
• Building AI-driven data quality checks and anomaly detection.
• Developing "self-healing" pipelines that can identify and alert on ingestion errors.
• Insight Generation: Use Jupyter Notebooks and Streamlit to analyze data and build internal tools that help our product team make data-driven decisions.
• Visualization: Create high-impact dashboards in Tableau that translate complex data into a clear narrative for stakeholders.
• Agile Collaboration: Participate in daily Scrum huddles, manage tasks via Jira, and work closely with product owners and QA to promote code to production.
• Cloud Infrastructure: Interact with cloud services via CLI and manage containerized environments using Docker and Kubernetes.

What you’ll need

• Academic Status: Currently pursuing an undergraduate degree with a targeted graduation date in 2026 or early 2027, or pursuing a degree in Computer Science, Data Science, or a related quantitative field.
• Programming Mastery: Expertise in Python and SQL
• Infrastructure Mindset: A strong understanding of Data Warehousing (Snowflake) and ETL orchestration (Airflow).
• DevOps Curiosity: Familiarity with CLI, Docker, and Kubernetes for managing cloud-based environments.
• Analytical Toolkit: Experience with Jupyter Notebooks, Tableau, or Streamlit.
• Problem Solver: A proactive approach to using AI/LLMs to automate repetitive tasks and improve system reliability.

The Summer "Win"

By the end of your 10-week internship, you will have designed and deployed a functional ETL pipeline that feeds into a custom Insights Dashboard. Your work won't just sit in a folder, it will be used to influence our official product roadmap.

Interview Process

• Recruiter Phone Screen
• Technical Assessment 
• Hiring Manager Interview
• Team Interview

About your role

As a legal Intern for Rocket Legal Professional Services, Inc. (“RLPS”), you will report to the paralegal supervisor and work alongside the teams of attorneys and paralegals assigned to RLPS, the Arizona-licensed ABS law firm owned by Rocket Lawyer Inc. You will have the opportunity to work on special projects, help provide limited scope legal services, and learn about and help shape the processes used by RLPS. Customer value is our North Star, so we are looking for someone who understands the unique legal situations small businesses and individuals encounter. You will see first hand how innovation and the use of alternative business structures and other regulatory reforms can expand access to justice. This is an opportunity to be part of a team that helps break down barriers that prevent people from getting the legal help they need in the US and around the world.

How you will make a difference day to day

• Provide support to the paralegal supervisor and all of RLPS. 
• Conduct legal research and analysis on a wide range of legal issues across multiple jurisdictions, as needed, to provide accurate information to customers.
• Collaborate with other legal interns, paralegals, and attorneys on document reviews, client questions, and legal research.
• Partner with the paralegal supervisor to conduct legal information consultations.
• Coordinate and complete a special project that you develop with the paralegal supervisor.

What you’ll need

• Currently enrolled in a paralegal program, or certification course.
• Excellent writing, proofreading, recall, and communication skills.
• Proficiency with Google Apps.
• Self-starter who will thrive in a creative, fast-paced environment. 
• Positive attitude, sense of humor, and a professional demeanor.
• Ability to work both collaboratively and independently.
• Ability to work remotely and have flexibility to work across various time zones.

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Accrued PTO
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Final Interview

About your role

Rocket Lawyer is seeking a highly motivated Business Intelligence Analyst Intern to join our team. This position is perfect for someone who wants to learn about the legal industry and how data is used to inform business decisions. By joining our team, you will have the opportunity to work on challenging projects that have a real impact on people's lives. You will support the Rocket Lawyer team in driving business insights, reporting, and analytics to help drive growth and optimize business performance. This role will partner closely with Product, Finance, Marketing, & Data Engineering teams to deliver actionable insights and act as a thought leader for data at Rocket Lawyer.

How you will make a difference day to day

• Analyze and optimize user engagement and experience with our services and investment across Search Engine Marketing (SEM), Search Engine Optimization (SEO), email, and offline channels
• Collaborate with business leads to understand KPIs & test hypotheses to drive revenue, customer acquisition, retention, and sales
• Support revenue and cost model assumptions are they relate to customer acquisition costs and lifetime value
• Conduct research and analysis to support business decisions, including reporting and communication of results to leadership
• Maintain and optimize BI tools and dashboard solutions. Contribute to ongoing data governance efforts

What you’ll need

• Experience with business analysis and problem-solving by drawing insights from large data sets
• Superior skills with SQL, Excel, and Python
• Experience with business intelligence applications (Tableau, Looker) and online marketing tools (Amplitude)
• Experience with Snowflake, other databases a plus
• SaaS, digital media, ecommerce, or online marketing based business experience a plus
• Light-hearted attitude and ability to have FUN while working hard
• Keen attention to detail, ability to work autonomously, & bias for action
• Excellent communication and interpersonal skills, with strong business acumen
• Pursuing a Bachelor's or Master’s Degree in Finance, Economics, Engineering or related quantitative field

Interview Process

• Recruiter Phone Screen
• Hiring Manager Interview
• Final Interview

As a UX Research Intern, you’ll join a collaborative research and design team where curiosity, rigor, and learning are central to how we work. Researchers at Rocket Lawyer contribute across the full research lifecycle, from discovery to synthesis to storytelling, while growing their skills and ownership over time.

About your role

As a UX Research Intern focused on AI Experience, you’ll support research initiatives for our Copilot AI workstream, helping us understand how customers perceive, trust, and interact with AI-powered features. This is an early-career role ideal for someone developing foundational research skills and gaining hands-on experience conducting qualitative research in a fast-moving product environment.

You’ll collaborate closely with the UX Research Lead, designers, product managers, and engineers to support moderated interviews, exploratory studies, and evaluative research. You’ll gain experience translating user insights into actionable findings that influence product direction.

How you will make a difference day to day

Support Research Execution for Copilot AI

• Assist in planning and coordinating moderated user interviews, including recruiting, scheduling, and participant communications.
• Take detailed notes during interviews and help synthesize findings into key themes and insights.
• Support qualitative coding and analysis of research sessions.
• Contribute to research artifacts such as insight summaries, journey maps, and presentations.
• Help maintain research documentation and organize insights in shared repositories.

Learn to Apply Research to Product Decisions

• Partner with more senior designers and product teams to understand research goals and hypotheses.
• Support concept testing and usability evaluations for new Copilot AI features.
• Assist in identifying patterns related to user trust, prompting behaviors, and human-AI workflows.
• Learn how qualitative findings connect to product metrics and experimentation outcomes.

Cross-Functional Collaboration & Growth

• Collaborate with product managers, designers, and engineers throughout the research lifecycle.
• Participate in research readouts, team reviews, and critiques.
• Learn how to balance multiple research tasks in a fast-paced environment with guidance from your manager.
• Stay curious about AI, emerging technologies, and user research best practices.

What you’ll need

• Currently pursuing or recently completed a degree in Human-Computer Interaction, Psychology, Sociology, Design, or a related field.
• Strong interest in UX research, AI experiences, and understanding user behavior.
• Foundational knowledge of qualitative research methods (e.g., interviews, usability testing, surveys).
• Strong organizational and note-taking skills.
• Clear written and verbal communication skills.
• Ability to collaborate in cross-functional teams and learn in a fast-moving environment.

A bonus if you have

• Experience conducting user interviews or usability tests (academic or internship experience welcome).
• Familiarity with research tools such as Dovetail, UserTesting, Lookback, or similar platforms.
• Exposure to AI products or interest in human-AI interaction.
• Basic understanding of product experimentation or analytics.
• Interest in legal tech, fintech, or other regulated industries.

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Final Interview

As we migrate our site to the Sanity Content Management System (CMS), we are modernizing our publishing infrastructure to support growth and AI-ready experiences. This internship offers hands-on experience supporting a large-scale CMS migration in a fast-moving digital product environment.

About your role

As a Web Publishing Intern focused on CMS Migration, you will support the transition of legacy web pages into Sanity CMS. You’ll gain hands-on experience with content management systems, QA workflows, and cross-functional publishing operations while contributing to a business-critical infrastructure initiative.

You will work closely with the Publishing Manager, Content team, Design team, Product, and Engineering partners to ensure migrated pages maintain high quality, accuracy, and performance standards.

This is an early-career opportunity ideal for someone interested in web production, digital operations, or content management systems.

How you will make a difference day to day

Support CMS Migration Execution

• Assist with migrating landing pages and articles into Sanity CMS.
• Populate CMS components accurately using structured templates.
• Validate links, metadata, schema, and formatting during migration.
• Conduct QA reviews to ensure no broken links, layout inconsistencies, or publishing errors.
• Help track migration progress in Jira and maintain documentation.

Maintain Publishing Quality Standards

• Proofread content updates in American English.
• Test publishing changes in staging and production environments.
• Assist with publishing tickets and queue management.
• Support release readiness for product launches and campaign updates.

Learn Cross-Functional Web Operations

• Collaborate with Product, Engineering, and Design teams to understand publishing requirements.
• Participate in release coordination meetings.
• Learn how CMS workflows connect to broader product and business goals.

What you’ll need

• Ability to read, write and speak in American English in a professional setting.
• Currently pursuing or recently completed a degree in Marketing, Communications, Digital Media, Information Systems, or related field.
• Strong attention to detail and organizational skills.
• Interest in web publishing, digital operations, or CMS platforms.
• Clear written communication skills.
• Ability to manage multiple tasks in a structured environment.

A bonus if you have

• Experience working with a CMS (WordPress, Wix, Squarespace, Drupal, Sanity, etc.).
• Basic familiarity with HTML/CSS.
• Experience using project management tools like Jira or Trello.
• Interest in legal tech, SaaS, or product operations.

Interview Process

• Recruiter Phone Screen
• Hiring Manager Interview
• Team Interview

About your role

Rocket Lawyer is looking for a motivated and passionate AI/ML Software Engineering Intern to join our team working on Rocket Copilot, our AI assistant launched in December 2023. In this internship, you will collaborate with our cross-functional teams to assist in building a cutting edge AI platform. You’ll have the opportunity to learn from experienced engineers while working on real-world AI/ML projects, helping design, implement, test, and maintain new AI features.

We value a collaborative and supportive work environment, where we celebrate learning and growth. This is a great opportunity for someone eager to expand their skills and contribute to innovative AI solutions.

Responsibilities

• Assist in prompting, evaluating, fine-tuning, and maintaining large language models (LLMs) for AI features
• Support the creation, monitoring, and troubleshooting of backend API services that interact with ML models
• Collaborate with cross-functional teams to integrate AI into existing and new Rocket Lawyer products
• Research and stay up-to-date with industry trends around generative AI and machine learning
• Prototype product features to explore new AI capabilities and write clean, understandable code

What you’ll need

• Currently pursuing a BS, MS, or PhD in Computer Science, Mathematics, Statistics, or a related field.
• Basic understanding of machine learning concepts and algorithms.
• Familiarity with generative AI technologies and models (Deep Learning, RAG, Neural Networks, Agents).
• Interest or experience working with large language models (LLMs) and generative AI.
• Strong programming skills in Python

A bonus if you have

• Experience with backend Python frameworks like FastAPI, Flask, Django, etc.
• Familiarity with vector databases.
• Additional programming skills in languages such as Java, Kotlin, or NodeJS.
• SQL knowledge.
• Interest in building user-facing products.
• Understanding of microservices architectures and distributed systems.

Interview Process

• Recruiter Phone Screen
• Hiring Manager Interview
• Team Interview

About your role

We are seeking an innovative, analytical Lifecycle Marketing leader to lead a high-performing team and support continued business growth. In this highly visible role, you will own the execution and evolution of critical product notification, nurture and engagement programs that are the lifeblood of the Rocket Lawyer business.  

This leader is the embodiment of a modern lifecycle marketing team's "flow state," demonstrating a signature combination of audience strategy, data management, technology, flawless execution, and continuous optimization.

You are comfortable navigating a matrixed organization,  actively collaborating across Marketing, Product, Engineering, Data, and Finance/BI functions informing strategies and campaigns, and utilizing all elements of customer behavioral data to optimize  program outcomes. 

You are a skilled people manager, focused in equal measure on execution and sharing your expertise and experience to further develop and mentor your talented team members. 

How you will make a difference day to day

• Lead the diverse, global team of lifecycle marketing specialists responsible for campaign and program delivery / optimization in email, push and SMS. Ensure appropriate resourcing and the development necessary for career growth and to meet evolving business needs.
• Design, build and optimize the notification, nurture and awareness programs to engage customers where they are and bring them back into the product experience
• Be the business owner for the data and critical technologies necessary for lifecycle marketing program delivery today and ensure future readiness: customer data, audience creation, behavioral events, dynamic content.  Stay up to date with the pace of change in the lifecycle marketing technologies, bringing relevant insights and requirements back to the business for continuous experimentation and innovation.
• Actively collaborate with Marketing, Product, Technology, Data Eng and BI team members to communicate lifecycle marketing requirements and launch/optimize programs aligned to established business launch cycles
• Leverage customer data and program insights to deeply understand audience behavior, interests and intentions to fuel shared audience creation for consistent messaging for omni channel program execution
• Participate in quarterly and annual planning, bringing insights to inform strategies and prioritization for necessary innovations of the technologies and data needed for program execution and business impact
• Deliver the weekly, monthly, quarterly reporting and insights into program performance. Actively and creatively addressing challenges in order to meet/exceed established targets

What you’ll need

• 10+ years of relevant lifecycle marketing experience within a high velocity, marketing driven online business: Consumer/ProSumer, PLG, SaaS preferred 
• Familiarity with Segment CDP and Iterable preferred
• Track record of driving measurable increases in program efficacy and process efficiency within high volume programs
• Track record of global team management and development  

Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates 

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview

US Payroll and Stock Administration

About the Role

We’re seeking an exceptional Payroll and Equity Specialist to join our Opendoor Payroll and Equity team to meet and exceed the needs of our employees as our business rapidly grows in existing markets and scales to new markets.  

In this role, you will:

• Ensure accurate and timely processing of payroll. Perform payroll review functions as needed. Audit, research and resolve payroll discrepancies.

• Process hourly and salary US payroll and salary Canadian payroll on a semi-monthly payroll cycle.

• Perform audits of employee records to ensure tax compliance and ensure new employees are set up correctly. 

• Review and resolve payroll tax compliance notices.  

• Research payroll tax requirements as the Company expands to new states. Set up withholding and SUI accounts with the appropriate agencies as needed.

• Audit and balance quarter end and year end wages and W2 box configuration to ensure accuracy before finalizing W2 filing. 

• Collaborate with other team members and other departments to identify and drive process improvements. Including testing of system enhancements.

• Ensure compliance with federal, state, and local payroll, wage and hour laws and best practices.

• Maintain the integrity, confidentiality, and accuracy of Payroll/HR files, records, and documentation.

• Provide excellent customer service to our employees and answer payroll and equity related questions timely.

• Maintain participant information in the E*Trade system

• Run weekly and ad hoc reports for participants and other stakeholders upon request

• Assist with trade clearance, 10b5-1 plan reviews, and participant messages during open trading windows

• Manage day-to-day equity workflows between E*TRADE and payroll, including vestings, daily option exercises, and ESPP purchases; reconcile discrepancies

• Review new awards and maintain appropriate documentation for each grant

• Perform other payroll and stock related duties and projects as needed

• Ensure timely and accurate documentation of payroll and month end processing to remain in compliance with our SOX procedures and controls.

We’re looking for teammates who bring:

• 5+ years of combined payroll and equity experience preferred.

• Excellent verbal and written communication skills.

• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

• Excellent organizational skills and attention to detail.

• Proficient Microsoft Office, Gmail, G (Google) Suite preferred (sheets, forms and docs)

• Ability to meet deadlines in a fast paced environment

• Open to change and willing to learn new skills

• Ability to multi-task and work in multiple systems

Nice to have:

• Experience with the E*Trade Stock Admin platform

• Ability to process basic payroll and equity related journal entries

More About Us

• Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.

Opendoor values Openness

• Our team celebrates our diverse backgrounds.  We believe that being open about who we are and what we do allows us to be better.  Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations and ordinances.

US Payroll and Stock Administration

About the Role

We’re seeking an exceptional Payroll and Equity Specialist to join our Opendoor Payroll and Equity team to meet and exceed the needs of our employees as our business rapidly grows in existing markets and scales to new markets.  

In this role, you will:

• Ensure accurate and timely processing of payroll. Perform payroll review functions as needed. Audit, research and resolve payroll discrepancies.

• Process hourly and salary US payroll and salary Canadian payroll on a semi-monthly payroll cycle.

• Perform audits of employee records to ensure tax compliance and ensure new employees are set up correctly. 

• Review and resolve payroll tax compliance notices.  

• Research payroll tax requirements as the Company expands to new states. Set up withholding and SUI accounts with the appropriate agencies as needed.

• Audit and balance quarter end and year end wages and W2 box configuration to ensure accuracy before finalizing W2 filing. 

• Collaborate with other team members and other departments to identify and drive process improvements. Including testing of system enhancements.

• Ensure compliance with federal, state, and local payroll, wage and hour laws and best practices.

• Maintain the integrity, confidentiality, and accuracy of Payroll/HR files, records, and documentation.

• Provide excellent customer service to our employees and answer payroll and equity related questions timely.

• Maintain participant information in the E*Trade system

• Run weekly and ad hoc reports for participants and other stakeholders upon request

• Assist with trade clearance, 10b5-1 plan reviews, and participant messages during open trading windows

• Manage day-to-day equity workflows between E*TRADE and payroll, including vestings, daily option exercises, and ESPP purchases; reconcile discrepancies

• Review new awards and maintain appropriate documentation for each grant

• Perform other payroll and stock related duties and projects as needed

• Ensure timely and accurate documentation of payroll and month end processing to remain in compliance with our SOX procedures and controls.

We’re looking for teammates who bring:

• 5+ years of combined payroll and equity experience preferred.

• Excellent verbal and written communication skills.

• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

• Excellent organizational skills and attention to detail.

• Proficient Microsoft Office, Gmail, G (Google) Suite preferred (sheets, forms and docs)

• Ability to meet deadlines in a fast paced environment

• Open to change and willing to learn new skills

• Ability to multi-task and work in multiple systems

Nice to have:

• Experience with the E*Trade Stock Admin platform

• Ability to process basic payroll and equity related journal entries

More About Us

• Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.

Opendoor values Openness

• Our team celebrates our diverse backgrounds.  We believe that being open about who we are and what we do allows us to be better.  Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations and ordinances.

About your role

Have a passion for helping people through technology - especially AI? Come help Rocket Lawyer disrupt the legal industry and live up to our mission to make the law affordable and simple. You'll work at the forefront of agentic AI product development to build and launch cutting-edge products for millions of customers. Sounds exciting? We’d love for you to join us!

How you will make a difference day to day

Create Insight-to-Action Product Experiences

You must have a proven track record of translating complex data and AI-generated outputs into intuitive, actionable product capabilities and experiences. These products don’t just display data; they are surfacing insights and workflows that prompt users to take the next best action, directly increasing product stickiness and daily utility.

Drive Engagement-Centric Roadmap Strategy

Drive the product roadmap by identifying opportunities where AI can proactively solve user pain points. You will prioritize features based on their ability to drive retention-focused metrics (e.g., reducing time-to-value, increasing session frequency) rather than technical novelty.

Develop AI-Powered UX Benchmarking

Continuously monitor the SaaS landscape to identify emerging patterns in AI-driven engagement. You should have a pulse on how top-tier products use personalized insights, automated summaries, and proactive nudges to create habit-forming experiences that differentiate the product from traditional, static competitors.

Data Driven Product Development

Define and analyze the specific behavioral metrics that prove AI-generated insights are driving business impact. You will prioritize the Rocket Copilot roadmap by balancing "mature judgment" with hard data, focusing on features that don't just deliver data, but measurably increase user session frequency and reduce churn. You must be able to draw a straight line between an AI-driven product decision and its direct implication on recurring revenue and LTV.

Product-Led Growth Strategy

Lead the strategy and execution for Rocket Copilot by identifying "magic moments" where AI can proactively surface value to a user. You will use a mix of quantitative data and qualitative customer empathy to ensure our AI portfolio isn't just a collection of features, but a cohesive engine that guides users from their first "Aha!" moment to long-term, habitual usage. You will act as the "Voice of the Customer" to ensure AI outputs are tailored to solve the specific friction points uncovered in your research.

What you’ll need

• 8-10 years of software Product Development experience ideally with B2B or B2C SaaS products.
• At least 4 years focused on how to optimize AI-driven user engagement
• Ability to combine a strong product sense with business acumen to deliver positive outcomes to customers and the business
• Passionate about our mission
• Demonstrated ability to think critically and problem-solve
• Excellent communication skills
• Ownership mentality
• Ability to engage in respectful debate and arrive at “win-win” decisions
• Bias for action
• Excited to celebrate and win
• Self-aware with a growth mindset
• Bachelor’s degree in Computer Science, Engineering, Data Science, Business, or a related field, or relevant job experience.

A bonus if you have

• Experience building or launching products that leverage agentic AI systems
• Experience in legal tech industry

Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates 

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview

About your role

The Senior Vice President of Product is the strategic and operational leader responsible for defining our product vision, accelerating market adoption, and delivering exceptional business performance. This role will help drive the transition of our trusted legacy platform to our next-generation AI experiences, ensuring a modern, intuitive UX for our entire ecosystem - from the SMBs and families Rocket Lawyer serves to the legal professionals who support them.

The ideal candidate possesses deep experience in PLG, and subscription-based / marketplace business models across both consumer and SMB markets. The candidate must have a proven ability to leverage customer insights to create compelling experiences that accelerate user acquisition, upsell, and long-term retention. This leader will be instrumental in bringing clarity, cohesion, and disciplined execution to a fast-moving, cross-functional organization.

How you will make a difference day to day

1. Strategic Vision & Execution

• Define, articulate, and relentlessly champion an ambitious, long-term product strategy.
• Leverage the Product Operating Model to deliver a product roadmap focused on innovative, AI-led experiences that drive value across the entire product lifecycle while simultaneously optimizing the current platform.
• Lead the harmonization of legacy platform features and new AI-driven products into a single, intuitive, customer experience.
• Build partner facing solutions that support new member acquisition.
• Cultivate an innovative product culture that skillfully balances speed, agility, and disciplined prioritization.

2. Growth & Business Performance

• Own the Product-Led Growth (PLG) experiences designed to engage, upsell, and retain all customer segments.
• Own product-driven revenue drivers, including activation, engagement, conversion and retention.
• Partner closely with Growth, Operations, and Finance on pricing, packaging, and go-to-market strategies to maximize new member growth, retention, and Customer Lifetime Value (LTV).
• Instill a culture of operational rigor for roadmap planning and delivery (focusing on speed, consistency, quality, and customer-informed decisions). Own scoping and resource planning.
• Oversee product migrations, transitions, and adoption strategies to minimize friction and maximize customer value realization.

3. Leadership & Customer Focus

• Build, mentor, and scale a high-performing Product organization, including Product Managers, Design, and Product Operations.
• Create strong alignment across Product, Engineering, Data, Growth, and Operations to ensure coordinated, high-velocity execution.
• Serve as a senior executive voice across the company, influencing strategy and effectively representing the product direction to internal and external stakeholders.
• Direct qualitative and quantitative UX research and customer surveys to ground all product experience decisions in a deep understanding of customer needs, barriers, and motivations.

What you’ll need

• 15+ years of progressive product management experience, including 8+ years in executive leadership roles, with at least 5 years leading product teams through large-scale transformation.
• Demonstrated success in driving strategy, adoption, and performance within high-growth, subscription-based businesses (Consumer and SMB).
• Proven track record of delivering measurable, material growth in customer acquisition, expansion, and retention.
• Extensive experience managing product portfolios that include both established, legacy systems and new platform innovations.
• Strong understanding of AI-enabled products, data-driven decision-making, and modern product development practices.
• Exceptional leadership, communication, and stakeholder-management abilities at the executive level.
• Deep business acumen with the ability to connect customer needs, product capabilities, and financial outcomes.

A plus if you have

• Experience in legal tech, fintech, SaaS, or other highly regulated or trust-driven industries.
• Experience building marketplace product experiences.
• Extensive background operating in a Product-Led Growth (PLG) environment.

What Success Looks Like

• Achieving a unified and cohesive product experience that accelerates customer value and simplifies migration from legacy to AI-powered experiences.
• Material growth in subscription acquisition, expansion, retention, and overall Customer Lifetime Value (LTV).
• A measurable lift in adoption and revenue contribution from new AI products and capabilities.
• High organizational alignment and execution velocity across Product, Engineering, GTM, and Operations.
• A thriving, empowered, and high-performance Product organization.

Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates 

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview

About your role

Rocket Lawyer is seeking an experienced, passionate AI/ML software engineer for Rocket Copilot, our new AI assistant launched in December 2023. In this role, you will help our team deeply embed AI features across our platform. You will work in an agile, cross-functional team, working with multiple product teams as we build out AI features across Rocket Lawyer. You will design, implement, test, release and maintain new AI features, working closely with product managers, UX designers, data engineers, QA engineers, and others.

We value a fun, collaborative, team-oriented work environment, where we celebrate our accomplishments. 

How you will make a difference day to day

• Build, train, fine-tune, deploy and maintain ML models for AI features
• Create, monitor and troubleshoot backend API services to allow Rocket Lawyer product frontends to interact with ML models
• Work closely with multiple product teams and cross-functional teammates to quickly integrate AI into existing and new Rocket Lawyer products
• Keep up-to-date with industry trends around generative AI and machine learning
• Rapidly prototype product features to explore new AI capabilities, while writing clean, understandable code

What you’ll need

• 5+ years of Experience writing ML code for launched products
• Understanding of the state of the art in generative AI, including RAG, LoRA, RLHF and others
• Experience creating data sets from proprietary anonymized data, and using them to train and fine-tune ML models
• Experience with machine learning frameworks like TensorFlow, PyTorch and Scikit-Learn
• Strong programming skills in Python and SQL
• BS, MS, or PhD in Computer Science, Mathematics, Statistics, or other quantitative fields, or related work experience

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Fertility Assistance and Planning options
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates 

Interview Process:

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview

Fellowship for Founding School Leaders - Arizona

BES seeks a Fellow for our Fellowship program starting in August 2026 to serve as a founding school leader in Arizona to design and found a new public charter school rooted in character and equity. This BES Fellowship offers highly motivated leaders committed to transforming education the rigorous, multi-year training needed to design, found, and lead a high-achieving school that meets the unique needs of its community.

BES welcomes applicants from any Arizona region favorable for new public charter schools and aligned with authorizer priorities, with particular interest in leaders aiming to found schools in the  metropolitan Phoenix area. 

Who We Are
Strong schools are built by strong leaders, which is why BES identifies and prepares exceptional individuals to transform education in their communities. From school founders and executive directors to operations leaders, deans, and curriculum directors, we train leaders to build schools, to ensure their schools excel, and to sustain their results over time.

The BES Fellowship and selection process fosters an equitable, inclusive, and empowering experience for Fellows. For over two decades, BES Fellows have founded over 220 schools and are currently serving more than 73,000 students, with many BES-trained leaders consistently driving student achievement beyond district and state averages and helping to close the opportunity gap. 

What You’ll Do 

The BES Fellowship for founding school leaders includes one year of training followed by three years of Follow On Support to support leaders in building a high-performing, locally responsive school. Arizona leaders will serve as Character and Equity Fellows in the Build Track: This is a version of our “traditional” four-year Build Track where Fellows found a school with character and equity at the core of its model, in addition to other locally responsive elements.  For a comprehensive description of our Fellowship, please visit our website. An overview is provided below. 

Fellows in Arizona begin with an intensive training year, where they engage in over 300 hours of coursework on school design, leadership, governance, and community engagement, as well as diversity, equity, and inclusion. Fellows also conduct in-depth studies of effective schools across the nation and complete residencies at high-performing schools, all while developing a charter application and establishing a founding board. Fellows in Arizona also engage in additional opportunities to inform how character and equity will be core to the school model.

In year two, the planning year, Fellows partner with a BES coach to refine their project management and leadership skills, hire founding staff, recruit students, and solidify their school vision. This dedicated coaching and cohort-based training, known as Follow On Support, helps Fellows bridge the transition from founder to school leader, preparing them to launch a strong, sustainable school. During years three and four, the first two operational years, leaders put their vision into action, welcoming their inaugural class, coaching teachers, and using data to drive academic success. By the second year of operation, they deepen the academic focus, serving a growing population of students, and build leadership capacity to support future growth, all while fostering an empowered, mission-aligned team. In year three of operation and beyond, BES Fellow-founded schools can opt-in to other leadership and professional development opportunities from BES to support their school and strengthen their leadership bench. 

What You Bring

• The ability to lead, manage and motivate: You have demonstrated the ability to lead and manage a team towards results, and you are committed to serving as a school leader in the community for at least 10 years. 
• Self awareness and humility: You possess a growth mindset and have a continuous desire to improve. You are eager to give, take, and implement feedback with humility and in real time.
• Commitment to community: You have experience in the community you are proposing for your school and bring strong organizational partnerships. You can articulate how you will gain and factor in community input. 
• Diversity, equity and inclusion in action: Your school model will primarily serve students from under-sourced communities and bring an anti-racist lens to the work. You have had success with similar populations of students and been responsive to community needs. 
• Commitment to excellence for all students: You have a clear vision for your school and can discuss key elements of the school in a detailed, compelling, and direct manner. You hold yourself accountable for results and believe that all students can achieve at high levels. 

Qualifications

• Bachelor’s degree required; Master’s or Professional degree preferred
• Minimum 8 years of professional experience, with instructional or instructional leadership experience required
• At least 2 years managing and supervising adults in a PreK-12 setting required, 2 years of school leadership experience preferred 
• Commitment to serving as a school leader in the proposed community for at least 10 years required 
• Ability to establish and activate local connections to support school enrollment
• Strong preference for candidates with 2-3 years of experience living or working in the proposed school region, especially those with strong ties to the community
• Clear, compelling rationale for the proposed school location

Compensation and Benefits 

• This is a contract role with a $100,000+ grant during the first year of the program (the Fellowship training year)
• Healthcare grants available 
• Travel and accommodations for training and during school study travel 
• Technology support 
• Reimbursement for up to $5,000 in moving expenses
• Up to $3,500 grants for school design expenses for Build Fellows 
• Up to $11,500 reimbursed for character and equity-focused professional development for Character and Equity Fellows.
• The opportunity to apply for BES start-up fund awards and/or those provided exclusively to Fellows by our partners

Additional Information

The BES Fellowship training year runs from August 2026 through July 2027, during which time BES Fellows will receive disbursements from their $100,000 grant. While grant disbursements will end in July 2027, the authorization process in certain regions can sometimes extend beyond that time. BES Fellows will continue to receive coaching and guidance from BES through this phase to help them navigate the entirety of the authorization process. In addition, BES will work with Fellows affected by this timeline to identify additional funding opportunities for Fellows, wherever possible. 

To Apply

Applications are reviewed on a rolling basis until the position is filled. As such, applicants are encouraged to apply as soon as possible in order to secure limited spots in our available regions. Before applying, please review our Applicant Toolkit, which includes helpful guidance and resources to support you through the application process.  If you are interested in founding a school in a region other than Arizona please note that additional regions will be announced as they become available. In the meantime, please consider these next steps: 

1. To stay updated on new regions, please subscribe to receive emails from BES here. 
2. We encourage you to complete this interest form to tell us about the region where you are interested in founding a new school.
3. Consider connecting with our team if you have questions about the Fellowship or selection process before you apply. Please visit our job board to submit your application. 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.