Operations Manager Jobs in Armenia.
All active Operations Manager roles based in Armenia.
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Product Operations Team Lead
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Highlights
- Location: Armenia, Remote
- Stock options
- Languages: Fluent in English and Russian.
About Fundraise Up
We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.
About the Role
This role is the primary owner of how the product team operates. You ensure quality and velocity don't trade off against each other — by building, scaling, and protecting the processes that make good product decisions repeatable.
You'll report directly to the CPO and serve as the main entry point for new Product Ops initiatives — prioritizing, routing, and leading the ones that matter most. You focus on what scales across the whole product team, not what solves a one-off problem for one squad.
The Product Ops team is two people: you and one manager — with plans to grow. This is a genuinely hands-on role — you'll be doing real work, not just directing it. Expect to own processes end-to-end, from design through adoption.
What You'll Own
- Be the primary entry point for new Product Ops initiatives — prioritize them, decide what gets resourced, and route what doesn't fit.
- Lead major cross-team process changes: design the frame, align stakeholders, and drive adoption.
- Own cross-team processes across the Product department (Product, Design, and Analytics) where central coordination is required — quarterly planning, goal decomposition, metrics alignment.
- Build and maintain shared frameworks and artifacts (prioritization logic, metrics models, decision templates) that improve clarity and consistency across the product team.
- Identify and escalate systemic process problems that require cross-team or leadership-level decisions.
- Drive AI automation of product workflows — identify high-leverage opportunities, build or oversee solutions, measure against baselines, and decide what scales across the team.
- Manage Product Ops focus and load: ensure the team works on things that move the needle, not reactive noise.
What Success Looks Like
- Product Ops initiatives have a transparent, understood focus — no one wonders what the function is for.
- Shared processes are adopted and used consistently across product teams (measured by adoption rate and CSAT).
- Operational noise decreases — fewer ad-hoc requests, less manual coordination, fewer alignment gaps.
- Product decisions become more predictable and higher quality — even as the company keeps scaling fast.
What We're Looking For
- Process design experience. You've built or significantly improved operational processes in a product or tech environment. You think in systems, not tasks.
- Cross-functional influence. You know how to align people who don't report to you. You bring clarity to ambiguous situations and can drive decisions across teams.
- Metrics-driven. You track adoption and satisfaction as seriously as any product team tracks conversion. You know how to set a baseline and measure change.
- Bias toward scalability. You distinguish between fixing a one-off problem and building something the whole team can use. When both paths are possible, you ask: will this still work when the team doubles?
- Full ownership of your domain. You take accountability for outcomes, not just tasks. Blockers are your problem to solve — not someone else's.
- AI automation fluency. You've used AI tools to automate workflows or processes — and you can identify where automation creates real leverage vs. where it's noise.
- Fluent English (C1+). We're a mixed company — the product team works in Russian, but you'll have English-language meetings daily and work with English documentation constantly.
Bonus Points
- Product fluency — you understand how product teams work: discovery, prioritization, planning cycles, roadmap trade-offs
- Background in product operations or program management
- Familiarity with OKR frameworks, quarterly planning processes, or company-wide goal alignment
- Comfortable working in a fast-scaling environment without a defined playbook for everything
Benefits
Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:
- 31 days of paid time off
- 100% paid telemedicine plan
- Home office setup assistance
- English learning courses
- Professional education budget
- Gym or swimming pool membership
- Co-working support
- Fully remote work
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
Ready to apply?
Apply to Fundraise Up
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
About the Role
This role sits at the center of Product, Engineering, Design, and GTM. You will not define the product strategy, but you will make sure the strategy actually turns into execution, high-quality releases, and measurable outcomes.
If the team feels like “a lot is happening but nothing is landing,” this role fixes that.
What You’ll Do
1. Drive Product Execution Clarity
- Translate company and product strategy into clear, actionable plans
- Ensure OKRs connect directly to roadmap and weekly execution
- Identify gaps between goals and actual delivery, and close them
- Establish and run planning cycles (weekly, monthly, quarterly)
- Standardize how teams plan, prioritize, and track work
- Ensure consistent use of tools like Jira, dashboards, and reporting
- Define and run the end-to-end release process across all teams
- Ensure every release is scoped, ready, and aligned across Product, Engineering, Design, and GTM
- Drive release readiness reviews (quality, dependencies, documentation, enablement)
- Coordinate launch plans including internal enablement, documentation, and external communication
- Prevent “silent releases” by ensuring every release has clear intent, messaging, and success criteria
- Track release performance post-launch (usage, adoption, impact on KPIs)
- Identify gaps between shipped features and actual customer value
- Close the loop between Product, Support, and GTM on release feedback
- Drive improvements in release quality, reducing rework and customer-facing issues
- Create clear, real-time visibility into progress, releases, risks, and blockers
- Drive regular business and release reviews with leadership
- Hold teams accountable to commitments without becoming bureaucratic
- Identify inefficiencies across discovery, delivery, and release
- Simplify workflows, reduce noise, and remove friction
- Ensure teams focus on outcomes, not just output
- Align Product, Engineering, Design, and GTM on priorities and releases
- Ensure dependencies are visible and managed proactively
- Eliminate miscommunication and last-minute surprises around launches
- Bring data, metrics, and insights into product and release discussions
- Support prioritization with clear context, not frameworks for the sake of it
- Ensure teams understand trade-offs and make decisions quickly
What Good Looks Like in This Role
- Releases are predictable, well-coordinated, and high quality
- No last-minute chaos before launch
- Every release has clear goals, messaging, and measurable impact
- Teams know exactly what is shipping, when, and why
- Leadership has visibility into both execution and release outcomes
- Adoption and customer impact improve, not just output
What We’re Looking For
Experience
- 5+ years in Product Operations, Product Management, or similar roles
- Experience managing product releases in SaaS or platform companies
- Proven track record of improving product team effectiveness and release quality
- Strong operational thinking and structured problem solving
- Deep understanding of product development lifecycle, including release management
- Ability to connect strategy to execution and launch
- Excellent communication and stakeholder management
- Comfortable working with data, metrics, and dashboards
- You care about outcomes, not just shipping features
- You push for clarity, readiness, and quality before release
- You are comfortable challenging teams when something is not ready to ship
- You move fast and fix issues instead of letting broken releases go out
- Experience scaling product organizations
- Familiarity with tools like Jira/Youtrack, Product Discovery tools, Notion
- Experience working on platform or AI-driven products
Why This Role Matters
This is a force-multiplier role.
You won’t just support the product team, you will ensure that what gets built actually reaches customers in a way that drives adoption and impact. This role directly determines whether your product ships chaos or ships value.
If you want, I can push this one step further and define a release framework (what “ready to ship” actually means) so this role doesn’t become a coordinator but a gatekeeper of quality.
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment..png)
Ready to apply?
Apply to Smartcat
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
About the Role
This role sits at the center of Product, Engineering, Design, and GTM. You will not define the product strategy, but you will make sure the strategy actually turns into execution, high-quality releases, and measurable outcomes.
If the team feels like “a lot is happening but nothing is landing,” this role fixes that.
What You’ll Do
1. Drive Product Execution Clarity
- Translate company and product strategy into clear, actionable plans
- Ensure OKRs connect directly to roadmap and weekly execution
- Identify gaps between goals and actual delivery, and close them
- Establish and run planning cycles (weekly, monthly, quarterly)
- Standardize how teams plan, prioritize, and track work
- Ensure consistent use of tools like Jira, dashboards, and reporting
- Define and run the end-to-end release process across all teams
- Ensure every release is scoped, ready, and aligned across Product, Engineering, Design, and GTM
- Drive release readiness reviews (quality, dependencies, documentation, enablement)
- Coordinate launch plans including internal enablement, documentation, and external communication
- Prevent “silent releases” by ensuring every release has clear intent, messaging, and success criteria
- Track release performance post-launch (usage, adoption, impact on KPIs)
- Identify gaps between shipped features and actual customer value
- Close the loop between Product, Support, and GTM on release feedback
- Drive improvements in release quality, reducing rework and customer-facing issues
- Create clear, real-time visibility into progress, releases, risks, and blockers
- Drive regular business and release reviews with leadership
- Hold teams accountable to commitments without becoming bureaucratic
- Identify inefficiencies across discovery, delivery, and release
- Simplify workflows, reduce noise, and remove friction
- Ensure teams focus on outcomes, not just output
- Align Product, Engineering, Design, and GTM on priorities and releases
- Ensure dependencies are visible and managed proactively
- Eliminate miscommunication and last-minute surprises around launches
- Bring data, metrics, and insights into product and release discussions
- Support prioritization with clear context, not frameworks for the sake of it
- Ensure teams understand trade-offs and make decisions quickly
What Good Looks Like in This Role
- Releases are predictable, well-coordinated, and high quality
- No last-minute chaos before launch
- Every release has clear goals, messaging, and measurable impact
- Teams know exactly what is shipping, when, and why
- Leadership has visibility into both execution and release outcomes
- Adoption and customer impact improve, not just output
What We’re Looking For
Experience
- 5+ years in Product Operations, Product Management, or similar roles
- Experience managing product releases in SaaS or platform companies
- Proven track record of improving product team effectiveness and release quality
- Strong operational thinking and structured problem solving
- Deep understanding of product development lifecycle, including release management
- Ability to connect strategy to execution and launch
- Excellent communication and stakeholder management
- Comfortable working with data, metrics, and dashboards
- You care about outcomes, not just shipping features
- You push for clarity, readiness, and quality before release
- You are comfortable challenging teams when something is not ready to ship
- You move fast and fix issues instead of letting broken releases go out
- Experience scaling product organizations
- Familiarity with tools like Jira/Youtrack, Product Discovery tools, Notion
- Experience working on platform or AI-driven products
Why This Role Matters
This is a force-multiplier role.
You won’t just support the product team, you will ensure that what gets built actually reaches customers in a way that drives adoption and impact. This role directly determines whether your product ships chaos or ships value.
If you want, I can push this one step further and define a release framework (what “ready to ship” actually means) so this role doesn’t become a coordinator but a gatekeeper of quality.
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Ready to apply?
Apply to Smartcat
Case Manager
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Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry is seeking a dedicated Case Manager to join our team. If you thrive in a fast-paced environment, love solving supply chain challenges, and have a passion for exceptional customer service, this role is for you! Join our dynamic team and help drive efficiency, quality, and innovation in manufacturing. As a Case Manager, you will be part of a fast-moving team of technical professionals who solve supply chain problems for customized parts.
Responsibilities:
- Take actions to improve on time delivery, quality, and customer satisfaction.
- Track and monitor the progress of numerous customer orders and partner jobs.
- Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates.
- Apply first-hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time.
- Understand supplier capabilities and execute supplier oversight activities, which include frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions.
- Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases.
- Manage customer complaints that result in replacements for returned products.
- Report out on status, risk, and efforts to recover troubled orders and jobs.
- Document all case activity in the central database.
- Leverage company technology platforms and comply with the Quality Management System.
- Monitor the integrity of supplier quality metrics.
- Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.
- Effectively communicate with all key stakeholders, including suppliers, customers, and leadership.
- Participate and provide input on initiatives to simplify and automate complex processes.
- Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures.
Qualifications:
- Prior project management, supply chain, and customer service experience are required.
- A minimum of 3 years of related experience, preferably in manufacturing or operations.
- A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred.
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods.
- Capable of performing root cause analysis and identifying solutions to complex problems.
- A self-starter who can work independently and can drive actions to completion.
- Strong organizational skills and the ability to work in a dynamic environment.
- Able to multitask, meet deadlines, and support all supplier quality field activities.
- Strong communication skills (both oral and written) + ability to manage up and to the side.
- A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred.
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods.
Personal qualities:
- Capable of performing root cause analysis and identifying solutions to complex problems.
- A self-starter who can work independently and can drive actions to completion.
- Strong organizational skills and the ability to work in a dynamic environment.
- Able to multitask, meet deadlines, and support all supplier quality field activities.
- Strong communication skills (both oral and written) + ability to manage up and to the side.
Language skills:
- English C1
Country of Location:
- Remote
Holiday calendar:
- USA holidays
Time Zone:
- Eastern Time - USA
Apply now and become part of our journey!
#LI-Remote
Ready to apply?
Apply to Xometry Europe