Highlights:

Location: Remote (CET hours preferred)

Compensation: $4,400 - $5,600 Gross + stock options

Language: Russian-speaking team

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

You will join a small team responsible for the stability, performance, and security of our server infrastructure: bare metal, VMs, databases, queues, networking, and infrastructure security. Our philosophy is simple: the team owns its systems end-to-end, and every engineer should be able to diagnose and fix issues in their area of responsibility.

This role is for someone who enjoys working with real infrastructure (OS, hardware/virtualization, networks), not just cloud abstractions.

What You'll Do

• Work primarily with on‑premise infrastructure (bare metal and VMs): setup, maintenance, troubleshooting
• Drive clarity in ambiguous situations by defining requirements, assumptions, and next steps
• Own automation projects end‑to‑end (design → rollout → maintenance)
• Improve how we operate: harden and tune systems and also improve the way the team works in terms of operational hygiene
• Keep the platform stable, fast, and secure: servers, web servers, databases, queues
• Investigate production incidents across OS / networking / infrastructure layers, apply temporary mitigations, coordinate with developers and participate in post‑mortems
• Participate in on‑call rotations
• Use AI in all aspects of day‑to‑day work: researching, troubleshooting, developing

Requirements

• 4+ years as a DevOps Engineer / SRE (or very close responsibilities)
• Real, hands-on experience with servers (VMs, bare metal) at the OS level and below: configuring, troubleshooting, digging into “why it’s broken”
• Confident Linux skills (we use Ubuntu). We expect you to be comfortable with the core tools from Linux Crisis Tools
• Solid understanding of networking basics; ability to configure and troubleshoot iptables
• Ansible + Git
• Experience with Bash or Python scripting for automation/observability
• Production/on‑call experience: diagnosing incidents, restoring service, participating in post‑mortems
• Ownership and attention to detail. Downtime is expensive: five years ago, 10 minutes of downtime cost us $100k — today it’s even more

Nice to Have

We understand it’s impossible to be an expert in everything, but it’s important to have solid hands-on experience in two or more of the areas below:

• ClickHouse, MongoDB: what each database is used for, monitoring, troubleshooting performance and slow queries, sharding
• Kafka: operating clusters at scale (topic moves, broker replacements, tuning)
• Redis: high‑load tuning, replication, sharding, performance monitoring
• Elasticsearch: configuration, scaling, sharding/cluster management
• HAProxy / Nginx: load balancing, SSL/TLS, caching, reverse proxying, performance monitoring
• OS tuning: kernel/network stack/filesystem parameters for high‑load systems
• Full Disk Encryption on LVM: We use Clevis + Tang in production
• Infrastructure Security: Teleport, HashiCorp Vault

Bonus points

Great if you’ve worked with any of the following:

• VictoriaMetrics and how it differs from the Prometheus stack
• Complex CI/CD pipelines. We use scripted Jenkins pipelines
• Bare‑metal Kubernetes: provisioning, networking (MetalLB or alternatives), isolation from the internet, scaling across providers (like OVH, Hetzner) and integration with existing infrastructure
• Flux and GitOps
• Terraform

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working.

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights

Location: Remote (CET hours preferred)

Compensation: $4,000 - $5,200 gross + stock options

Language: Russian-speaking team

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

As a Backend Developer, you will be a key architect of the engine that powers our global platform. You'll resolve complex challenges in a high-load, distributed system, building and scaling the infrastructure that processes millions in donations. This is not a maintenance role; it's a high-impact, product-focused engineering position where clean architecture, performance, and reliability are paramount.

You will work on a complex product ecosystem—from our modern checkout experience to donor portals and massive analytics pipelines—all powered by a cutting-edge tech stack.

• Backend: Node.js (Koa, NestJS), TypeScript
• Database: MongoDB
• Infrastructure: Kafka for event streaming, Bull (Redis) for background jobs, ClickHouse for analytics, and Elasticsearch for search.

What You'll Do

• Design, build, and maintain clean, efficient, and scalable backend services in Node.js and TypeScript.
• Develop new product features from concept to deployment, collaborating closely with product managers and frontend engineers.
• Own key parts of our backend architecture, making critical decisions that enhance performance, reliability, and security.
• Write comprehensive unit tests and conduct thorough code reviews to maintain code quality.
• Proactively identify and implement system improvements, refactoring legacy code where necessary.
• Contribute to a culture of engineering excellence by mentoring others and sharing your expertise.

Requirements

• Experience: 5+ years of backend development experience, preferably in a product-driven environment.
• Node.js Expertise: Strong, hands-on experience with Node.js and modern frameworks like Koa or NestJS.
• TypeScript Pro: Deep expertise in TypeScript, including its advanced typing and module systems.
• Database Skills: Solid experience with MongoDB or other NoSQL databases.
• Distributed Systems: Familiarity with event-driven architecture using tools like Kafka, RabbitMQ, or Bull/Redis.
• Data & Search: Hands-on experience with ClickHouse (or similar analytics DBs) and Elasticsearch.
• Architectural Mindset: A strong understanding of system design, clean architecture principles, and performance optimization.
• Ownership: The ability to work independently, take ownership of your work, and see projects through to completion.
• Communication: Comfortable working within a Russian-speaking team.

Nice to Have

• Prior experience working in a remote-first, globally distributed team.
• Experience with performance monitoring and observability tools (e.g., Prometheus, Grafana, Datadog).
• A genuine interest in the non-profit technology sector.
• A hypothesis-driven mindset and the ability to communicate complex technical concepts to non-technical stakeholders.

Bonus points

• Curiosity and a hypothesis-driven mindset
• Ability to communicate complex analytical concepts to non-technical audiences
• Detail-oriented with a strong sense of ownership
• Comfort working in fast-paced, data-rich environments

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights:

• Role: Director of Product
• Location: Remote (core hours 9:00–18:00 CET)
• Languages: Fluent English (C1) and Russian (Native)
• Travel: Regular travel to customers, conferences, and the U.S.
• Reports to: VP of Product

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Biweekly engineering forums give space to share learnings and celebrate technical achievements. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the role

As Director of Product, Core Markets, you will own the strategy and execution that positions Fundraise Up as the category leader in key nonprofit verticals. You’ll lead and grow a team of Product Managers, collaborate tightly with Sales, GTM, and Customer Success, and engage directly with senior nonprofit executives on complex, enterprise-scale deals. This is a hands-on, results-driven role — you will set bold vision, raise the bar on execution, and drive measurable revenue growth and market dominance.

What “Core Markets” means here

Core Markets represent the priority verticals where Fundraise Up has established strong traction and significant growth potential — including large Tier 1 & Tier 2 nonprofits across Cause & Cure, Faith-based, and adjacent segments. Your mandate: position Fundraise Up as the partner of choice and default platform within these key markets.

Key Responsibilities

Market & Customer Leadership

• Develop deep expertise in Core Markets — understand segments, buying behaviors, procurement and RFP patterns, compliance requirements, and the key barriers to adoption.
• Drive continuous discovery — conduct executive interviews, site visits, and industry events, translating insights into clear “must-haves” versus differentiators for each vertical.
• Own strategic enterprise deals — present the product vision, address objections, and collaborate with the Go-to-Market team to co-create scalable, enterprise-grade rollout plans.

Portfolio Strategy & Outcomes

• Define and own the Core Markets strategy and multi-quarter roadmap across verticals; articulate crisp bets with quantified business cases.
• Balance scale vs. customization: protect product integrity while unlocking enterprise wins (no “zoo” of one-offs).
• Set and deliver against OKRs that tie directly to revenue and adoption (ARR growth, win-rate, NRR, adoption of key capabilities).

Team Leadership

• Hire, mentor, and inspire 2–5 PMs (vertical leads). Build a culture of ownership, curiosity, and high accountability.
• Establish operating rituals (discovery cadence, metrics reviews, launch playbooks) that scale learning and delivery.
• Grow leaders: coach PMs to manage their own cross-functional pods and represent the product credibly with enterprise customers.

GTM & Cross-Functional Partnership

• Operate as a true partner to Sales, Solutions, CS, and Marketing: equip teams with product narratives, competitive angles, and clear boundaries.
• Lead cross-functional execution with Engineering, Design, and Analytics to ship impactful, reliable capabilities on time.
• Communicate trade-offs with executive clarity; make decisions, document rationale, and keep stakeholders aligned.

Skills and Qualifications

• 10+ years in Product Management, with 3+ years leading PMs (managing managers or multiple PMs across areas).
• Enterprise B2B experience (SaaS/fintech/payments/e-commerce or adjacent), including pre-sales/RFPs and complex stakeholder management.
• Proven discovery & execution track record: from insight → business case → delivery → measurable impact.
• Metrics fluency: ARR, NRR, win-rate, conversion, adoption, time-to-value; strong analytical and decision-making skills.
• Communication: C1/C2 English—clear, confident, and persuasive with executives and cross-functional teams.
• Travel-ready: comfortable with regular customer visits and conferences (including the U.S.).

Bonus points

• Experience in nonprofit, giving, or payments (compliance, risk, donor experience).
• History of building vertical toolkits/solutions that scale across enterprise accounts.

What Great Looks Like in 12 Months

• Significantly improved win rate in our core markets.
• 80%+ of release expectations achieved.
• Clear narrative and playbooks for the field: why we win, where we don’t, what to say “no” to—and why.
• Team operating system in place: quarterly strategy reviews, robust discovery pipeline, and predictable delivery.

Director-Level Behaviors We Expect

• Accountable & reliable: owns outcomes, not just plans.
• Empathetic & relentlessly curious: keeps digging until root causes and workable solutions are found.
• Executive presence: confidently challenges and influences senior nonprofit leaders; commands the room with clarity and respect.
• Sales-friendly, product-centric: partners with GTM while protecting long-term product leverage.
• Resourceful & persistent: never stuck—always finds the next path forward with urgency.

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights

Location: Remote (CET hours preferred)

Compensation: $5,500 - $6,500 gross + stock options

Language: Russian-speaking team; English B2+ required

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

We are looking for an experienced Team Lead to join our Elements team. In this role, you will lead the development of embedded "elements" — a suite of widgets that non-profits integrate into their websites to drive donations or display impact statistics. Tech Stack: Node.js, React, TypeScript, MongoDB, Cloudflare Workers, and Kafka.

We already have a strong team of developers as well as a product and technical roadmap in place, but we are missing a strong technical leader to lead the team.

What You'll Do

• Lead a team of 3-5 Fullstack developers.
• Write and review code (approximately 70/30 split in favor of management).
• Ensure the team follows company processes and engineering guidelines.
• Own the delivery of features and adherence to deadlines.
• Make technical decisions, prepare technical designs for new features, and align them with neighboring teams and your manager.
• Manage technical debt and maintain the technical backlog for your team.
• Mentor and develop engineers; conduct regular 1:1 meetings.
• Onboard new team members.
• Conduct performance reviews.

Requirements

• You are an experienced Engineering Team Lead with 10+ years of software development experience, including at least 2 years as a Team Lead or Engineering Manager managing a team of 3–5 developers.
• You’re a hands-on leader who can write code, make sound technical decisions, and design systems thoughtfully.
• You have strong people management skills — hiring, coaching, giving feedback, and resolving conflicts.
• You have at least 3 years of experience as a Fullstack Developer.
• You have at least 5 years of experience in product companies working with our stack: TypeScript, Node.js, MongoDB, Kafka, Redis.
• Experience working in fast-growing companies or startups will be a plus.
• Your English is at B2+ level: you don’t struggle to find words and can confidently discuss any technical topics.

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights

Location: Remote (CET hours preferred)

Compensation: $5,500 - $6,500 gross + stock options

Language: Russian-speaking team; English B2+ required

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

We’re looking for an experienced Team Lead to join the Donor Experience Platform team. In this role, you will lead the development of a technical platform (internal API) that powers the company’s key products — various forms and interfaces for processing online donations.

We already have a strong team of developers as well as a product and technical roadmap in place, but we are missing a strong technical leader to lead the team.

What You'll Do

• Lead a team of 5-8 Fullstack developers.
• Write and review code (approximately 70/30 split in favor of management).
• Ensure the team follows company processes and engineering guidelines.
• Own the delivery of features and adherence to deadlines.
• Make technical decisions, prepare technical designs for new features, and align them with neighboring teams and your manager.
• Manage technical debt and maintain the technical backlog for your team.
• Mentor and develop engineers; conduct regular 1:1 meetings.
• Onboard new team members.
• Conduct performance reviews.

Requirements

• You are an experienced Engineering Team Lead with 10+ years of software development experience, including at least 2 years as a Team Lead or Engineering Manager managing a team of 5–10 developers.
• You’re a hands-on leader who can write code, make sound technical decisions, and design systems thoughtfully.
• You have strong people management skills — hiring, coaching, giving feedback, and resolving conflicts.
• You have at least 5 years of experience as a Fullstack Developer.
• You have at least 5 years of experience in product companies working with our stack: TypeScript, Node.js, MongoDB, Kafka, Redis.
• Experience working in fast-growing companies or startups will be a plus.
• Your English is at B2+ level: you don’t struggle to find words and can confidently discuss any technical topics.

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights:

Location: Armenia, Remote

Language: Russian-speaking team; Professional working proficiency in English (B1 or higher)

About Us

Fundraise Up is a modern fundraising platform built to make donating to nonprofits as fast and convenient as possible. We continuously innovate to reduce page load times, boost conversion rates, and support a wide range of payment methods. Each month, people around the world contribute tens of millions of dollars through our platform.

The world’s leading nonprofit organizations trust Fundraise Up. UNICEF, the most prominent UN charity, uses our platform for 100% of its online fundraising. So does the American Heart Association, the Alzheimer’s Association, and many others. We’re proud to maintain a 4.9 out of 5 rating on leading review platforms.

We serve the enterprise segment, with a primary client base in the US, Canada, UK, and Australia.

The Team

Our product development team is currently at 150+ and growing. Team members are located across Spain, Serbia, Poland, Portugal, Turkey, Cyprus, Georgia and Armenia. We primarily communicate in Russian.

We’re a tight-knit, high-impact team where every task matters. It’s a dynamic, collaborative environment where smart, curious engineers support one another, share knowledge, and strive for excellence. We encourage open dialogue and host bi-weekly engineering meetups to explore technical topics and showcase team insights.

About the Role

We’re looking for a Product Analyst to join the Donor Portal (Donor Experience) team. The Donor Portal team owns the post-donation experience – everything that happens after a donor completes a donation. The team focuses on reducing churn and increasing subscription LTV by improving subscription management within the donor portal (pauses, amount changes, skipping charges, etc.), as well as enhancing donor communications via email.

What You’ll Do

• Run A/B tests
• Identify insights in data, conduct research, and help product teams uncover growth opportunities.
• Work with retention rate and subscription/supporter LTV metrics.
• Design and build data marts.
• Develop and maintain BI dashboards.
• Handle ad-hoc requests from product teams.

Requirements

• 5+ years of professional experience as a Data Analyst or Product Analyst.
• A strong foundation in mathematical statistics and probability theory.
• Advanced proficiency in SQL.
• Expertise in Python and its data analysis libraries (NumPy, Pandas, Matplotlib, Scikit-learn).
• Hands-on experience with BI tools (Tableau, Power BI, Metabase).
• Strong written English for clear documentation and communication.
• A proactive, detail-oriented mindset with a passion for solving complex problems.

Our Tech Stack

• Languages & Libraries: Python
• Databases: ClickHouse, MongoDB, PostgreSQL
• BI & Visualization: Tableau, Grafana
• Orchestration: Airflow
• Version Control: Git

Bonus points

• Curiosity and a hypothesis-driven mindset
• Ability to communicate complex analytical concepts to non-technical audiences
• Detail-oriented with a strong sense of ownership
• Comfort working in fast-paced, data-rich environments

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights

Location: Armenia, Remote

Language: Russian-speaking team; English proficiency required (C1)

About Us

Fundraise Up is a modern fundraising platform built to make donating to nonprofits as fast and convenient as possible. We continuously innovate to reduce page load times, boost conversion rates, and support a wide range of payment methods. Each month, people around the world contribute tens of millions of dollars through our platform.

The world’s leading nonprofit organizations trust Fundraise Up. UNICEF, the most prominent UN charity, uses our platform for 100% of its online fundraising. So does the American Heart Association, the Alzheimer’s Association, and many others. We’re proud to maintain a 4.9 out of 5 rating on leading review platforms.

We serve the enterprise segment, with a primary client base in the US, Canada, UK, and Australia.

The Team

Our product development team is currently at 150+ and growing. Team members are located across Spain, Serbia, Poland, Portugal, Turkey, Cyprus, Georgia and Armenia. We primarily communicate in Russian.

We’re a tight-knit, high-impact team where every task matters. It’s a dynamic, collaborative environment where smart, curious engineers support one another, share knowledge, and strive for excellence. We encourage open dialogue and host bi-weekly engineering meetups to explore technical topics and showcase team insights.

About the Role

As a Product Analyst, you will be a critical partner to our business teams, working closely with Sales, Marketing, Customer Success (CSM), and Partnerships. Your core mission is to transform raw data into actionable insights that measure effectiveness, drive strategy, and inform the product roadmap. While our development team is Russian-speaking, our main audience and business stakeholders are in the U.S., making your fluency in English essential for success.

What You’ll Do

• Uncover critical insights by forming hypotheses and validating them with data.
• Identify global and local trends in user behavior to inform product decisions.
• Analyze and interpret customer metrics to measure impact and value.
• Design and evaluate A/B tests with prospective customers to optimize performance.
• Handle ad-hoc analytical requests from stakeholders across the organization.

Requirements

• 4+ years of experience as a Data Analyst or Product Analyst.
• A strong foundation in mathematical statistics and probability theory.
• Advanced proficiency in SQL.
• Expertise in Python and its data analysis libraries (NumPy, Pandas, Matplotlib, Scikit-learn).
• Hands-on experience with BI tools (Tableau, Power BI, Metabase).
• Excellent command of written and spoken English (C1 level or higher).
• A proactive, curious mindset with strong analytical and communication skills.

Our Tech Stack

• Languages & Libraries: Python
• Databases: ClickHouse, MongoDB, PostgreSQL
• BI & Visualization: Tableau, Grafana, Metabase
• Orchestration: Airflow
• Version Control: Git

Bonus points

• Curiosity and a hypothesis-driven mindset
• Ability to communicate complex analytical concepts to non-technical audiences
• Detail-oriented with a strong sense of ownership
• Comfort working in fast-paced, data-rich environments

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights:

Location: Armenia, Remote

Language: Russian-speaking team; Professional working proficiency in English (B1 or higher)

About Us

Fundraise Up is a modern fundraising platform built to make donating to nonprofits as fast and convenient as possible. We continuously innovate to reduce page load times, boost conversion rates, and support a wide range of payment methods. Each month, people around the world contribute tens of millions of dollars through our platform.

The world’s leading nonprofit organizations trust Fundraise Up. UNICEF, the most prominent UN charity, uses our platform for 100% of its online fundraising. So does the American Heart Association, the Alzheimer’s Association, and many others. We’re proud to maintain a 4.9 out of 5 rating on leading review platforms.

We serve the enterprise segment, with a primary client base in the US, Canada, UK, and Australia.

The Team

Our product development team is currently at 150+ and growing. Team members are located across Spain, Serbia, Poland, Portugal, Turkey, Cyprus, Georgia and Armenia. We primarily communicate in Russian.

We’re a tight-knit, high-impact team where every task matters. It’s a dynamic, collaborative environment where smart, curious engineers support one another, share knowledge, and strive for excellence. We encourage open dialogue and host bi-weekly engineering meetups to explore technical topics and showcase team insights.

About the Role

As a Product Analyst, you will be a versatile data expert at the heart of our product decisions. Your work will span the full analytical lifecycle—from building data marts and ETL processes to designing and analyzing A/B tests and delivering key insights to stakeholders. This is a role for a proactive analyst who is comfortable working across a wide range of tasks and is passionate about using data to find the truth and drive results.

What You’ll Do

• Uncover Actionable Insights: Identify key trends in user behavior, develop data-backed product hypotheses, and work with teams to test them.
• Own A/B Testing: Design, launch, and analyze A/B tests to validate ideas and optimize product performance.
• Build a Data Foundation: Create and maintain data marts and BI reports to visualize product and operational metrics for the entire company.
• Perform Deep-Dive Analyses: Handle ad-hoc analytical requests to answer critical business and product questions.

Requirements

• 5+ years of professional experience as a Data Analyst or Product Analyst.
• A strong foundation in mathematical statistics and probability theory.
• Advanced proficiency in SQL.
• Expertise in Python and its data analysis libraries (NumPy, Pandas, Matplotlib, Scikit-learn).
• Hands-on experience with BI tools (Tableau, Power BI, Metabase).
• Strong written English for clear documentation and communication.
• A proactive, detail-oriented mindset with a passion for solving complex problems.

Our Tech Stack

• Languages & Libraries: Python
• Databases: ClickHouse, MongoDB, PostgreSQL
• BI & Visualization: Tableau, Grafana
• Orchestration: Airflow
• Version Control: Git

Bonus points

• Curiosity and a hypothesis-driven mindset
• Ability to communicate complex analytical concepts to non-technical audiences
• Detail-oriented with a strong sense of ownership
• Comfort working in fast-paced, data-rich environments

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights:

Location: Armenia, Remote

Language: Russian-speaking team; Strong English required (B2)

About Us

Fundraise Up is a modern fundraising platform built to make donating to nonprofits as fast and convenient as possible. We continuously innovate to reduce page load times, boost conversion rates, and support a wide range of payment methods. Each month, people around the world contribute tens of millions of dollars through our platform.

The world’s leading nonprofit organizations trust Fundraise Up. UNICEF, the most prominent UN charity, uses our platform for 100% of its online fundraising. So does the American Heart Association, the Alzheimer’s Association, and many others. We’re proud to maintain a 4.9 out of 5 rating on leading review platforms.

We serve the enterprise segment, with a primary client base in the US, Canada, UK, and Australia.

The Team

Our product development team is currently at 150+ and growing. Team members are located across Spain, Serbia, Poland, Portugal, Turkey, Cyprus, Georgia and Armenia. We primarily communicate in Russian.

We’re a tight-knit, high-impact team where every task matters. It’s a dynamic, collaborative environment where smart, curious engineers support one another, share knowledge, and strive for excellence. We encourage open dialogue and host bi-weekly engineering meetups to explore technical topics and showcase team insights.

About the Role

We’re looking for a Team Lead to join our Product Analytics team for the New Products direction. The New Products direction is our “internal incubator,” responsible for the company’s future revenue. We don’t just improve existing products — we launch entirely new business verticals from scratch.

Currently, we have three key focus areas:
    1.    P2P (Peer-to-Peer): Building tools for mass fundraising events and marathons (a market with $8M+ ARR potential).
    2.    Tap-to-Pay & Kiosks: Enabling offline donations via smartphones and physical terminals.
    3.    Major Donors: Leveraging AI to identify and engage high-value donors.

At the moment, the team consists of one analyst who has already started working on the P2P product.

What You’ll Do

• Act as a right hand to product leads (PMs): help define success criteria for pilots and evaluate whether new products gain traction
• Build analytics from scratch: design data collection systems and ensure reliability monitoring from day one
• Evaluate the performance of new product launches
• Lead and grow the team: mentor team members, run 1:1s, and establish processes in a fast-growing function, as well as plan the roadmap and oversee execution and timelines

Requirements

• 5+ years of experience as a Product Analyst
• 2+ years of team management experience
• Strong knowledge of mathematical statistics and probability theory
• Proficiency in Python (NumPy, pandas, matplotlib, seaborn, scikit-learn)
• Advanced SQL skills
• Experience with BI tools (Tableau, Power BI, Metabase)

Our Tech Stack

• Python
• ClickHouse, MongoDB, PostgreSQL
• Tableau, Grafana
• Airflow
• Git

Bonus points

• Curiosity and a hypothesis-driven mindset
• Ability to communicate complex analytical concepts to non-technical audiences
• Detail-oriented with a strong sense of ownership
• Comfort working in fast-paced, data-rich environments

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights

Location: Remote (CET hours preferred)

Compensation: $4,400 - $5,100 gross + stock options

Language: Russian-speaking team, English B1+ required

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

As a Senior Data Engineer, you will be responsible for designing, building, and optimizing scalable data pipelines and ETL/ELT processes.

At the initial stage, you will be the first engineer in this direction, taking full ownership of the data domain. As the product and data needs grow, we plan to expand the team, and you will have the opportunity to contribute to its development.

This role requires a high level of autonomy and ownership, combined with close collaboration with analytics, Data Science, and engineering teams.

What You’ll Do

• Design and evolve the architecture of the data platform and storage systems.
• Build reliable ETL/ELT processes and develop scalable data pipelines for delivering data into a centralized analytical warehouse.
• Maintain and further develop the Data Warehouse.
• Collaborate with engineering and analytics teams on system design and architectural decisions.
• Ensure data governance and maintain high standards of data quality.
• Write and optimize queries for MongoDB and ClickHouse.
• Manage and maintain workflows in Airflow.

Requirements

• Experience: 7+ years of experience as a Data Engineer.
• Programming: 5+ years of experience with Python, TypeScript, Node.js, Kafka.
• Strong understanding of data processing algorithms and principles.
• Hands-on experience with ClickHouse, Airflow, Amazon S3, Git, Docker.
• Solid understanding of Data Lake and Data Warehouse architectures.
• Experience working with large-scale data and query optimization.
• Ability to work collaboratively toward shared goals.
• Strong sense of ownership, responsibility, and proactivity.
• English level: B1+.

Nice to Have

• Experience with Apache Parquet, MLflow, MongoDB. 

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights:

Role: Senior ML-Engineer

Location: Armenia, Remote

Language: Russian-speaking team; Strong English required (B2)

About Us

Fundraise Up is a modern fundraising platform built to make donating to nonprofits as fast and convenient as possible. We continuously innovate to reduce page load times, boost conversion rates, and support a wide range of payment methods. Each month, people around the world contribute tens of millions of dollars through our platform.

The world’s leading nonprofit organizations trust Fundraise Up. UNICEF, the most prominent UN charity, uses our platform for 100% of its online fundraising. So does the American Heart Association, the Alzheimer’s Association, and many others. We’re proud to maintain a 4.9 out of 5 rating on leading review platforms.

We serve the enterprise segment, with a primary client base in the US, Canada, UK, and Australia.

The Team

Our product development team is currently at 150+ and growing. Team members are located across Spain, Serbia, Poland, Portugal, Turkey, Cyprus, Georgia and Armenia. We primarily communicate in Russian.

We’re a tight-knit, high-impact team where every task matters. It’s a dynamic, collaborative environment where smart, curious engineers support one another, share knowledge, and strive for excellence. We encourage open dialogue and host bi-weekly engineering meetups to explore technical topics and showcase team insights.

About the Role

We're looking for an ML Engineer with 5+ years of production experience to strengthen our ML team. We operate as an internal service and centre of excellence for 10+ product teams at Fundraise Up. This means you won't be tied to a single feature: one day you might be optimising donation amounts and upsell offers, and the next you could be building a smart assistant for the admin panel or working on transaction classification.

We actively use not only classical ML, but also RL, and we're expanding our LLM-based solutions — prompt engineering and pipeline design with LLM APIs (OpenAI and equivalents). That's why we're looking for someone with a broad mindset who isn't afraid to experiment and can choose the most effective approach for each task.

The project's main audience and business team are based in the US. Although the product development team is Russian-speaking, you may occasionally need to write in English.

What You’ll Do

• Develop and deploy ML solutions across different business areas using tabular data (uplift models, recommender systems). We are also actively developing projects that will involve e-commerce mechanics.
• Select the most appropriate ML/LLM approaches or propose alternative solutions.
• Build end-to-end ML solutions: data preparation, training, API development, and monitoring.
• Design prompts and LLM API-based pipelines for specific product tasks: classification, content generation, and response quality evaluation.

Requirements

• 5+ years of ML/DS experience solving real product problems
• Strong expertise in ML and mathematical statistics: solid knowledge of classical algorithms (especially gradient boosting); NLP knowledge is a plus
• Metrics-driven mindset: ability to connect ML metrics (ROC-AUC, F1, RMSE) with business metrics (CR, LTV)
• Strong engineering culture: confident in Python with a product-oriented approach to development; we value clean code, knowledge of design patterns, and solid engineering practices
• Data skills: advanced SQL; ability to independently and efficiently build complex datasets in ClickHouse and work with MongoDB
• MLOps understanding: hands-on experience with experiment tracking tools and understanding of production workflows (Docker, Git, CI/CD)
• Autonomy: ability to break down problems, choose the right tech stack (or justify a non-ML solution), and deliver to production

Our Tech Stack

Core: Python (uv, ruff), FastAPI, Pydantic, Docker

Models: CatBoost, Uplift Modeling (CausalML), OpenAI (RAG, Prompt-Engineering)

Data: ClickHouse, MongoDB, pandas, Polars, Redis

MLOps: MLflow, Airflow

Monitoring: Grafana, Sentry

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights:

Role: Senior ML-Engineer, Finance

Location: Armenia, Remote

Language: Strong English required (C1)

About Us

Fundraise Up is a modern fundraising platform built to make donating to nonprofits as fast and convenient as possible. We continuously innovate to reduce page load times, boost conversion rates, and support a wide range of payment methods. Each month, people around the world contribute tens of millions of dollars through our platform.

The world’s leading nonprofit organizations trust Fundraise Up. UNICEF, the most prominent UN charity, uses our platform for 100% of its online fundraising. So does the American Heart Association, the Alzheimer’s Association, and many others. We’re proud to maintain a 4.9 out of 5 rating on leading review platforms.

We serve the enterprise segment, with a primary client base in the US, Canada, UK, and Australia.

The Team

Our product development team is currently at 150+ and growing. Team members are located across Spain, Serbia, Poland, Portugal, Turkey, Cyprus, Georgia and Armenia. We primarily communicate in Russian.

We’re a tight-knit, high-impact team where every task matters. It’s a dynamic, collaborative environment where smart, curious engineers support one another, share knowledge, and strive for excellence. We encourage open dialogue and host bi-weekly engineering meetups to explore technical topics and showcase team insights.

About the Role

We're looking for an ML Engineer with 5+ years of production experience to own a high-impact client intelligence initiative. Following a successful proof-of-concept with an external consultant, we are bringing this project fully in-house. The ultimate goal is to generate a comprehensive, enriched list of all potential clients globally — understanding their product requirements, industry verticals, and overall revenue potential — and deploy a scoring model that feeds directly into our sales pipeline.

This is an end-to-end ownership role. You will build from the ground up: data collection, enrichment, modeling, and production deployment. The project is co-managed by company executives and has a high strategic value.

What You’ll Do

• Build a market intelligence data-base via collecting different types of data (scraping, enrichment), fixing data pipeline and creating an ML model for scoring and analysis of the raw data.
• Design and operate scrapers to extract key signals from nonprofit websites, including products used, payment tools, and industry vertical indicators.
• Develop critical filters such as an "Is this website for fundraising?" binary classifier, alongside other features that distinguish high-potential prospects.
• Source and integrate financial data from international nonprofit registries, as well as third-party signals from SimilarWeb and Facebook.
• Store and structure the enriched dataset in our internal database, making it accessible and useful across the broader team for research and analysis.
• Work closely with the sales team to understand their qualification criteria. Analyze disqualified accounts in Salesforce to identify common exclusion patterns and refine scoring accordingly.
• Deploy the scoring model and own the process of integrating outputs into Salesforce in a clean, maintainable way.
• Build a scraper to monitor existing clients' websites, tracking whether Fundraise Up tools are correctly implemented across their properties.

Challenges You'll Navigate

• At the scale of ~1 million domains, expect domain duplicates, inconsistent data, and significant noise. You'll need to develop robust, cost-efficient filtering pipelines.
• A single model won't cover everything — you'll likely build several targeted sub-models tailored to specific verticals and geographies as the project matures.
• All of this needs to be accomplished without incurring high infrastructure or data costs. Pragmatic, scrappy solutions are valued here.

Requirements

• 5+ years of ML/DS experience solving real product problems
• Strong expertise in ML and mathematical statistics: solid knowledge of classical algorithms (especially gradient boosting) and understanding of modern NLP/LLM approaches
• Proven experience with large-scale web scraping and data pipeline construction
• Metrics-driven mindset: ability to connect ML metrics (ROC-AUC, F1, RMSE) with business metrics (conversion rate, LTV)
• Strong engineering culture: confident in Python with a product-oriented approach; we value clean code, knowledge of design patterns, and solid engineering practices
• Advanced SQL; ability to independently build complex datasets in ClickHouse and work with MongoDB
• MLOps understanding: hands-on experience with experiment tracking and production workflows (Docker, Git, CI/CD)
• Autonomy: ability to break down ambiguous problems, choose the right tech stack, and deliver to production

Our Tech Stack

Core: Python (uv, ruff), FastAPI, Pydantic, Docker

Models: CatBoost, Uplift Modeling (CausalML), OpenAI (RAG, Prompt-Engineering)

Data: ClickHouse, MongoDB, pandas, Polars, Redis

MLOps: MLflow, Airflow

Monitoring: Grafana, Sentry

Infra: linux server admin, distributed computation

Bonus points

• Curiosity and a hypothesis-driven mindset
• Ability to communicate complex analytical concepts to non-technical audiences
• Detail-oriented with a strong sense of ownership
• Comfort working in fast-paced, data-rich environments

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights:

Location: Remote (CET hours preferred)

Compensation: $3,600 - $4,600 Gross + stock options

Language: Russian-speaking team

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

As a Senior QA Engineer (Quality Enablement), you will work in a cross-team role focused on improving product quality through processes, practices, and engineering influence across the entire organization.

QAE does not write product tests for teams on a regular basis. Instead, the role focuses on:

• Helping teams build effective testing strategies
• Reviewing test scenarios, automated tests, and technical decisions
• Analyzing quality metrics and driving improvements
• Educating teams on testing and automation best practices
• Preventing production incidents and reducing technical debt
• Contributing to test frameworks (helpers, utilities)

What You'll Do

• Help product teams define and improve testing strategies (unit / integration / E2E)
• Review test scenarios, automated tests, and quality-related technical decisions
• Analyze defects, flaky tests, and testing results
• Drive improvements based on quality metrics and recurring issues
• Support teams in building reliable and scalable test automation
• Contribute to test frameworks and shared tooling (helpers, utilities)
• Collaborate with engineers, product teams, and QA engineers
• Educate and mentor teams on testing practices and automation approaches
• Ensure test automation does not negatively impact CI performance

Requirements

• 7+ years of experience in testing web client-server applications
• 3+ years of experience in test automation
• Hands-on experience writing automated tests (E2E / integration)
• Experience with JavaScript / TypeScript
• Understanding of frontend architecture (React)
• Understanding of backend architecture (Node.js / NestJS)
• Experience developing or maintaining test frameworks
• Strong understanding of testing levels (unit / integration / E2E)
• Experience writing test scenarios or defining test strategy
• Experience reviewing automated tests (code review)
• Experience with CI/CD (Jenkins or similar)
• Docker (images, networks, volumes, docker-compose)
• Ability to influence quality through processes, not only code
• Strong communication skills
• Ownership mindset and willingness to take responsibility for quality decisions

Nice to Have

• Experience introducing testing or automation processes in teams
• Experience working with quality metrics (flaky rate, coverage, CI performance)
• Experience analyzing defects and improving processes
• Experience conducting trainings, workshops, or mentoring
• Experience working across multiple product teams
• Experience building or evolving E2E frameworks
• Experience reducing flaky tests and optimizing CI
• Experience in platform or enablement teams

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working.

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights

• Base Salary: $2,700 - $3,500 gross
• Location: Armenia Remote
• Stock options
• Languages: Fluent in Russian and English 

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

The Team

We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. 

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset.

About the role

Fundraise Up is building high-trust donation and fundraising experiences that help nonprofits grow their impact. We’re looking for a UX Researcher to join our Product Research Team and raise the quality, speed, and decision-making power of research across the product.

This role combines classic UX research and Product Discovery: new markets, segments, and product opportunities. You will work across both B2C and B2B contexts: donor-facing experiences (B2C) and nonprofit/org-facing workflows (B2B).

What You'll Do

• Take a research initiative from the quarterly plan and run it end-to-end: intake brief → write methodology → conduct research → analyse → synthesize → present → push actions.
• Choose the right method: interviews, usability tests, concept tests, surveys, desk research, competitive scans or others — based on uncertainty level, business goals, and timeline.
• Set up the mechanics: access to tools/data, participant scheduling and confirmations, session logistics, note-taking, recording, and documentation — no hand-holding.
• Be the cross-team “glue”: proactively collect hypotheses and context from Sales, Customer Success, Support, Marketing, Analytics, and turn them into testable research questions.
• Stay close to product analytics: monitor dashboards and reports, work with analysts to spot anomalies/drop-offs, form hypotheses, and prioritize what to validate with research.
• Produce outputs people can use immediately: key findings, decisions, trade-offs, risks, and clear recommendations, with supporting evidence (quotes, clips, metrics).
• Keep an internal pulse: regularly review existing research, past studies, competitor insights, and synthesize what’s already known before running something new.
• Be the user best friend: ensure user needs and constraints are represented in product decisions – not just opinions.

Requirements

• Proven experience running research end-to-end with high ownership.
• Strong methodological toolkit and judgment: you can pick the right method for the question, given business goals, timelines, and uncertainty, and explain trade-offs clearly.
• Experience working across both B2C and B2B products and audiences.
• Fluent English — all participants are English-speaking; you moderate and present in English.
• Can work with analytics: read dashboards, spot anomalies/drop-offs, form hypotheses, and validate them via research; PostHog/Tableau is a plus.
• Regularly collect input from Sales, CS, Support, Marketing, Analytics and turn it into testable research questions.
• High research quality bar: structured methodology, and ethical practice.
• Use recruiting platforms and handle logistics yourself: access, scheduling, confirmations, tool setup, etc.
• Use AI tools to speed up ops and synthesis (guides, notes, tagging/themes, survey drafts, summaries) while keeping human judgment and methodological rigor where it matters.
• You don’t need to be a marketer, but you should understand core terms and how they affect research and insights.
• Be the team’s source of new knowledge: run a “research radar” across internal learnings, market/competitor moves, and high-signal UX/product sources, then share regular updates so the team stays current and avoids blind spots.
• Bring exceptional empathy and care for people: our users are nonprofits and donors—people doing good in the world—so you approach participants with respect, sensitivity, and high ethical standards.

Strong plus

• NN/g certifications.
• Academic/scientific research background (graduate/PhD track).
• PostHog / Tableau (or similar analytics tools).
• Productboard (or other insights repository tools).
• Mentoring/teaching (workshops, onboarding, sharing research craft).

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

At JetBrains, we’re building an AI-native platform for software development that connects developer workflows, team collaboration, and organizational control into a single coherent system. This platform serves as the execution and governance layer for AI-driven development and is deeply integrated with JetBrains tools and designed to work across teams, products, and environments.

As part of this vision, we’re building AI governance capabilities into JetBrains Console that help organizations manage, observe, and understand AI usage across their teams. Our AI analytics give company admins and decision-makers visibility into adoption, usage, cost, and the impact of AI agent development.

We’re looking for a Senior Product Manager to lead the vision and execution for customer-facing AI analytics as part of our AI governance product. This is one of the most valuable areas of the platform – it helps organizations understand how AI is being adopted across JetBrains products and third-party AI tools, how it affects developer workflows, where friction exists, and how to make better decisions about rollout, budgets, limits, and tooling. 

In this role, you will:

• Own the product roadmap for AI analytics within JetBrains Console.
• Drive product discovery using customer research, product telemetry, usage data, and feedback from Sales, Customer Success, and other customer-facing teams.
• Define and develop analytics experiences across adoption, usage, cost, activity, and impact.
• Identify, define, and improve the product metrics behind our analytics, ensuring they are meaningful, trustworthy, and actionable for customers.
• Generate, prioritize, and validate hypotheses through research, data analysis, and experimentation.
• Work closely with engineering, design, and data warehouse teams to define problems, shape solutions, and iterate quickly.
• Collaborate with adjacent product teams across AI, IDEs, licensing, and administration to build coherent customer experiences.
• Help shape the next generation of analytics capabilities, including deeper dashboards, segmentation, and API-enabled access to analytics data.

We’ll be happy to have you on our team if you:

• Have 5+ years of product management experience, ideally in B2B or enterprise software.
• Have experience building analytics, observability, reporting, or admin-facing products.
• Have a technical background or hands-on experience with software development.
• Are familiar with modern software development practices and developer workflows.
• Have a strong understanding of product metrics, telemetry, and data-informed decision-making.
• Are comfortable working with technical products and engineering-heavy teams.
• Are proficient in English, with strong written and spoken communication skills.

We'd be especially thrilled if you have:

• Experience in AI products for developers, governance, compliance, or usage-based platforms.
• Experience building products for software teams, engineering organizations, or technical decision-makers.

Why join JetBrains? 

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-HYBRID - if you want LinkedIn to post your role as hybrid in all the locations where the role is open ---> leave this tag in JD
#LI-AA1 

You can make the tag invisible on the job post by making the color of the tag white, for this go to ---> Format - Text color and choose white colour for your tag(s)

About the Role

What You’ll Do

• Translate company and product strategy into clear, actionable plans
• Ensure OKRs connect directly to roadmap and weekly execution
• Identify gaps between goals and actual delivery, and close them

• Establish and run planning cycles (weekly, monthly, quarterly)
• Standardize how teams plan, prioritize, and track work
• Ensure consistent use of tools like Jira, dashboards, and reporting

• Define and run the end-to-end release process across all teams
• Ensure every release is scoped, ready, and aligned across Product, Engineering, Design, and GTM
• Drive release readiness reviews (quality, dependencies, documentation, enablement)
• Coordinate launch plans including internal enablement, documentation, and external communication
• Prevent “silent releases” by ensuring every release has clear intent, messaging, and success criteria

• Track release performance post-launch (usage, adoption, impact on KPIs)
• Identify gaps between shipped features and actual customer value
• Close the loop between Product, Support, and GTM on release feedback
• Drive improvements in release quality, reducing rework and customer-facing issues

• Create clear, real-time visibility into progress, releases, risks, and blockers
• Drive regular business and release reviews with leadership
• Hold teams accountable to commitments without becoming bureaucratic

• Identify inefficiencies across discovery, delivery, and release
• Simplify workflows, reduce noise, and remove friction
• Ensure teams focus on outcomes, not just output

• Align Product, Engineering, Design, and GTM on priorities and releases
• Ensure dependencies are visible and managed proactively
• Eliminate miscommunication and last-minute surprises around launches

• Bring data, metrics, and insights into product and release discussions
• Support prioritization with clear context, not frameworks for the sake of it
• Ensure teams understand trade-offs and make decisions quickly

What Good Looks Like in This Role

• Releases are predictable, well-coordinated, and high quality
• No last-minute chaos before launch
• Every release has clear goals, messaging, and measurable impact
• Teams know exactly what is shipping, when, and why
• Leadership has visibility into both execution and release outcomes
• Adoption and customer impact improve, not just output

What We’re Looking For

Experience

• 5+ years in Product Operations, Product Management, or similar roles
• Experience managing product releases in SaaS or platform companies
• Proven track record of improving product team effectiveness and release quality

• Strong operational thinking and structured problem solving
• Deep understanding of product development lifecycle, including release management
• Ability to connect strategy to execution and launch
• Excellent communication and stakeholder management
• Comfortable working with data, metrics, and dashboards

• You care about outcomes, not just shipping features
• You push for clarity, readiness, and quality before release
• You are comfortable challenging teams when something is not ready to ship
• You move fast and fix issues instead of letting broken releases go out

• Experience scaling product organizations
• Familiarity with tools like Jira/Youtrack, Product Discovery tools, Notion
• Experience working on platform or AI-driven products

Why This Role Matters

This is a force-multiplier role.
You won’t just support the product team, you will ensure that what gets built actually reaches customers in a way that drives adoption and impact. This role directly determines whether your product ships chaos or ships value.

If you want, I can push this one step further and define a release framework (what “ready to ship” actually means) so this role doesn’t become a coordinator but a gatekeeper of quality.

About the Role

What You’ll Do

• Translate company and product strategy into clear, actionable plans
• Ensure OKRs connect directly to roadmap and weekly execution
• Identify gaps between goals and actual delivery, and close them

• Establish and run planning cycles (weekly, monthly, quarterly)
• Standardize how teams plan, prioritize, and track work
• Ensure consistent use of tools like Jira, dashboards, and reporting

• Define and run the end-to-end release process across all teams
• Ensure every release is scoped, ready, and aligned across Product, Engineering, Design, and GTM
• Drive release readiness reviews (quality, dependencies, documentation, enablement)
• Coordinate launch plans including internal enablement, documentation, and external communication
• Prevent “silent releases” by ensuring every release has clear intent, messaging, and success criteria

• Track release performance post-launch (usage, adoption, impact on KPIs)
• Identify gaps between shipped features and actual customer value
• Close the loop between Product, Support, and GTM on release feedback
• Drive improvements in release quality, reducing rework and customer-facing issues

• Create clear, real-time visibility into progress, releases, risks, and blockers
• Drive regular business and release reviews with leadership
• Hold teams accountable to commitments without becoming bureaucratic

• Identify inefficiencies across discovery, delivery, and release
• Simplify workflows, reduce noise, and remove friction
• Ensure teams focus on outcomes, not just output

• Align Product, Engineering, Design, and GTM on priorities and releases
• Ensure dependencies are visible and managed proactively
• Eliminate miscommunication and last-minute surprises around launches

• Bring data, metrics, and insights into product and release discussions
• Support prioritization with clear context, not frameworks for the sake of it
• Ensure teams understand trade-offs and make decisions quickly

What Good Looks Like in This Role

• Releases are predictable, well-coordinated, and high quality
• No last-minute chaos before launch
• Every release has clear goals, messaging, and measurable impact
• Teams know exactly what is shipping, when, and why
• Leadership has visibility into both execution and release outcomes
• Adoption and customer impact improve, not just output

What We’re Looking For

Experience

• 5+ years in Product Operations, Product Management, or similar roles
• Experience managing product releases in SaaS or platform companies
• Proven track record of improving product team effectiveness and release quality

• Strong operational thinking and structured problem solving
• Deep understanding of product development lifecycle, including release management
• Ability to connect strategy to execution and launch
• Excellent communication and stakeholder management
• Comfortable working with data, metrics, and dashboards

• You care about outcomes, not just shipping features
• You push for clarity, readiness, and quality before release
• You are comfortable challenging teams when something is not ready to ship
• You move fast and fix issues instead of letting broken releases go out

• Experience scaling product organizations
• Familiarity with tools like Jira/Youtrack, Product Discovery tools, Notion
• Experience working on platform or AI-driven products

Why This Role Matters

This is a force-multiplier role.
You won’t just support the product team, you will ensure that what gets built actually reaches customers in a way that drives adoption and impact. This role directly determines whether your product ships chaos or ships value.

If you want, I can push this one step further and define a release framework (what “ready to ship” actually means) so this role doesn’t become a coordinator but a gatekeeper of quality.

About the role

At JetBrains, we’re building an AI-native platform for software development that connects developer workflows, team-level collaboration, and organizational control into a single coherent system. This platform will serve as the execution and governance layer for AI-driven development. It will be deeply integrated with developer tools but designed to work across teams, products, and environments. This is a long-term strategic investment for JetBrains and a key pillar of our vision for the future of software development.

We are now looking for a Senior Product Leader to own and drive the development of our enterprise agent platform, including seat-based governance, ROI/TCO dials on AI spend, hybrid cloud support, and public APIs. This role requires someone who has operated at large tech scale (e.g. M2/L7+) or as a VP of Product in a high-growth B2B startup, and who can combine long-term platform vision with disciplined, incremental delivery.

You will partner across engineering, design, go-to-market, legal, and customer success to define, prioritize, and deliver capabilities that make our platform the operational backbone for hybrid and cloud-native adoption at scale.

In this role, you will:

• Define and execute the roadmap for the platform’s control and execution planes.
  
  
• Lead the development of key platform primitives and console UX.
  
  
• Shape hybrid cloud and enterprise readiness capabilities.
  
  
• Define and deliver public APIs for enterprise extensibility.
  
  
• Align cross-functional teams around priorities and measurable outcomes.
  
  
• Engage directly with strategic customers and design partners at the VP+ level.
  
  
• Define KPIs and drive disciplined execution.

We will be happy to have you on our team if you are:

• A senior product leader with C-suite accountability.
  
  
• Experienced in building platform, governance, or developer tooling products.
  
  
• Strong in both strategy and execution, with no tendency toward “big bang” thinking.
  
  
• Comfortable working with enterprise customers and hybrid environments.
  
  
• An excellent communicator and cross-functional leader.
  
  
• Data-driven and outcome-oriented.

We would be especially thrilled if you have:

• Experience with RBAC/ABAC or multi-tenant systems.
  
  
• A background in hybrid/cloud SaaS.
  
  
• Experience running design partner programs.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-HYBRID 
#LI-AA1

At JetBrains, we are passionate about boosting developer productivity. Since our inception, we've been creating tools that eliminate repetitive tasks, simplify workflows, and empower developers to focus on what they do best: creating amazing things with code. JetBrains IDEs enable millions of developers worldwide to achieve their full potential.

As JetBrains continues to grow, so does the amount and complexity of cross-team work. At the same time, AI is increasing both the pace of change and the coordination load across the company. To keep growing while continuing to build great products, we want to strengthen our execution.

We’re now looking for a Senior Technical Program Manager to help us run complex cross-team technical programs, raise execution quality and improve planning, delivery predictability, and escalation discipline for complex work.

In this role, you will:

• Lead the most complex cross-team technical programs in your primary domain.
• Make sure complex work across the domain is planned, coordinated, and executed to a consistently high standard.
• Surface risks, blockers, and capacity issues early, and drive mitigation or escalation when local coordination is not enough.
• Serve as the senior PMO-side escalation point when complex delivery work in the domain gets stuck.
• Keep program status accurate by verifying execution rather than only collecting updates.
• Work with product, engineering, quality, and service teams to define goals, scope, milestones, dependencies, and key decisions.
• Build workable program plans and coordination cadences, and clarify resourcing needs with the teams involved.
• Coach TPMs and other part-time program leads across the domain and, where the setup includes full-time TPMs, manage them directly.
• Partner closely with product, engineering, quality, and service teams without taking over their decision-making authority.
• Typical programs may include sunsetting a feature or product, rolling out a major feature, driving a large technical refactoring effort, or coordinating the response to a major customer or partner escalation that becomes complex cross-team work.
• You’ll work primarily within one domain, such as one of our IDEs, a major functional area in an IntelliJ-based product, or another area with heavy cross-department dependencies, while also contributing to cross-domain priorities as part of the PMO team when needed.

We will be happy to have you on our team if you have:

• A proven track record of leading complex software programs or other cross-team initiatives from start to finish.
• The ability to influence without direct authority, challenge assumptions constructively, and work effectively across product, engineering, quality, and other functions.
• Strong negotiation, facilitation, and escalation judgment.
• The ability to manage multiple parallel initiatives effectively, prioritize well, and keep execution plans tied to reality.
• Experience coaching other program or project managers and improving execution quality beyond your own work.
• Enough technical depth to sanity-check feasibility claims, dependency chains, and delivery risk in a technical environment.
• A technical background or experience working closely with software development teams.
• At least 5 years of program or project management experience in the tech industry.
• Excellent communication skills in English, both written and verbal.
• A strong understanding of how complex software programs are structured, planned, and driven through delivery; formal PM training or certification is a plus.
• Experience with IntelliJ IDEA, PyCharm, JetBrains tools, or other developer-focused products would be a plus.

If selected, we’ll give you the opportunity to:

• Work on tools that help developers become better versions of themselves.
• Be part of a team that values collaboration, creativity, and impact.
• Enjoy a flexible, supportive work environment designed to help you succeed.
• Embrace the opportunity to shape the future of developer productivity.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-HYBRID 
#LI-AA1

At think-cell, we’re seeking bright, creative C++ Developers with a solid theoretical background. Whether you're a seasoned professional or a recent graduate in Computer Science, Physics, or Mathematics, what matters most is your problem-solving ability and C++ skills. At think-cell, we combine deep technical challenges with a healthy work-life balance and a culture that values thoughtful engineering over rushed delivery. Most of our team is based in Berlin, but we also welcome remote developers working from UTC–1 to UTC+4, reflecting our commitment to flexibility and collaboration across regions. 

Ideal candidates have: 

• Strong C++ programming skills (through education or experience) 

• A background in Computer Science, Mathematics, or Physics 

• A passion for elegant, efficient algorithms 

• Ability to work independently and creative problem-solving approaches

• Good command of English (German not required)  

How You’ll Work 

• You’ll collaborate closely with the team, without being stuck in recurring meetings.

• Your feature ships when you think it’s ready - no time pressure!

• We encourage contributions from anyone

What We Offer

• Brilliant Team: Work with international colleagues with strong academic and professional experience 

• Work–life balance: Flexible working hours and an environment that respects your time and focus.

• Stable Environment: Join a market leader with a reliable product.

• Competitive salary & Relocation Support to Berlin 

• Guaranteed raise to 130k EUR after the first year

Our Values 

As part of our team, you will embody and help shape the following principles that define us:  

• Forward Thinking: We embrace change and challenge the status quo. 

• Ownership: We take pride in our work and learn from our mistakes. 

• Customer First: We prioritize delivering lasting value. 

• Unified Team: We foster collaboration, respect, and integrity. 

• Strive for Excellence: We set ambitious goals and pursue quality. 
  
  

Why is think-cell the right place for you?

We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 210 people, committed to innovation and excellence. 

think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. 

We can’t wait to see what you’ll bring to the team! 

Mission:

The Head of AI will play a key role in driving the success of Smartcat’s mission to become the end-to-end Language AI platform for global enterprises. In this role, you will shape Smartcat's AI strategy, unlocking the potential of AI to create new, innovative use cases or reinvent existing user experiences, delivering measurable value to our enterprise clients in multilingual content generation, translation, and analysis.

Outcomes:

• Create, enhance, and maintain Smartcat’s AI strategy, solidifying our market position as the leading Language AI platform for enterprises
• Lead with a vision on the future of AI, anticipating where the industry is heading and how to create strong tech IP and defensibility in the areas that are aligned with the company strategy
• There are three high-impact areas to focus on over the next 12 months:
• Language AI Quality: Smartcat delivers distinctly higher quality in AI-generated translations and content for enterprise customers, thanks to continuous feedback from their employees, which helps improve AI output. Your goal will be to introduce a holistic approach to measuring language quality across various use cases for translation and multilingual content generation. You will aim to achieve consistent improvement in these metrics quarter over quarter for our enterprise customers, significantly reducing the required editing effort on their end. (We are already making progress in this area and have achieved measurable results, but there is still enormous potential for innovation and breakthroughs.)
  You will also lead the development of a systematic technological approach to AI quality customization, using use case-specific AI agents integrated with our platform and data layers.
• Redesigning Product Experiences: Working with the UI/UX and other product teams, you will redesign every existing product experience and use case with an AI-first approach, focusing on improvements in quality, turnaround time, and creating innovative user experiences.
• AI-Driven Customer Lifecycle: Smartcat has strong inbound and PLG/PLS motions, with thousands of new verified logos signing up on the platform every quarter. You will lead the creation of an AI-driven customer lifecycle product within the Smartcat platform, leveraging real-time data on each user’s intent and in-product actions to deliver best-in-class, customized onboarding and support experiences. This product will also tailor the overall UX and guide users through their next steps within the platform.
• You will continue building and managing a team of top AI/ML engineers, fostering a culture of innovation, urgency, and customer-centricity.

Requirements:

• 10+ years of experience as an Engineering and Product leader with at least 2+ years leading AI/ML unit for a tech company
• A deep understanding of the current state of ML and AI, along with a natural passion and curiosity to stay ahead of the rapidly evolving AI landscape and drive innovation within it.Experience creating and driving a strategic AI roadmap with the ability to inspire and align a team
• Strategic mindset with a proactive approach to identifying opportunities and challenges
• Ability to effectively present and communicate at the executive and board level
• Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
• Openness to constructive feedback and the opinions and ideas of others
• Strong preference to consider candidates who live on the East Coast, Boston or New York area, but will consider other areas for the right candidate. 
• Native-level fluency in English, both written and spoken

At JetBrains, code is our passion. For over 26 years, we’ve been striving to make the most effective developer tools on earth. By automating routine checks and corrections, our tools speed up coding and software development, freeing you to grow, discover, and create.

WebStorm is JetBrains’ IDE for JavaScript and TypeScript, used by developers building modern web and Node.js applications.

We are now looking for a passionate, creative, and open-minded Product Marketing Manager to drive marketing activities for WebStorm and the broader web ecosystem. In this role, you will support WebStorm’s marketing efforts by shaping positioning and messaging, supporting go-to-market launches, and collaborating with cross-functional teams to bring clear, developer-focused stories to market.

Responsibilities

Positioning and messaging:

• Own and evolve WebStorm’s positioning and messaging, keeping it consistent across channels and aligned with product and business strategy.
• Translate product strengths into clear, developer-focused narratives and key messages for campaigns, launches, and content.

Campaigns and marketing execution:

• Lead go-to-market planning for releases and key initiatives, defining the plan, aligning stakeholders, and driving execution end to end.
• Create launch-ready assets for core channels (website updates, release posts, newsletters, and enablement-style materials), ensuring quality and consistency.

• Maintain a content release calendar and ensure marketing activities are delivered on time.

Market and customer insights:

• Gather and synthesize market and customer insights, turning them into actionable recommendations for messaging, content priorities, and go-to-market decisions.
• Track performance of key marketing activities and use insights to iterate and improve outcomes.

Cross-functional collaboration:

• Partner closely with Product, Developer Advocacy, Research, Sales, and Marketing teams to keep priorities aligned and execution smooth.
• Drive the creation of high-quality product-related content and materials with cross-functional partners.

We’ll be happy to have you on our team if you:

• Have at least three years of experience in marketing or product marketing, ideally in software development or tech.
• Are fluent in English with excellent communication skills.
• Can craft and execute strategic marketing initiatives with measurable outcomes.
• Possess an analytical mindset with the ability to derive insights from data and optimize performance.
• Are creative and innovative in your marketing strategies, with a results-driven approach.
• Are self-motivated and organized, with a track record of delivering impactful projects on time and within budget.

We’d be especially thrilled if you:

• Are experienced with B2B or technical products.
• Have hands-on coding experience and interest in modern web development.
• Understand developer audiences and communities.

#LI-OR1

At JetBrains, code is our passion. Ever since we started, back in 2000, we’ve been striving to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

Today, AI-powered assistance and agents are becoming a core part of how developers work in our IDEs. The ML Workflows Engineering team is dedicated to removing infrastructure challenges, streamlining machine learning operations (MLOps), and enabling teams to focus on the innovative work that matters most – building impactful ML models and intelligent agents. As part of the team, you'll play a key role in designing tools, automation, and pipelines that make machine learning development seamless and intuitive.

By integrating cutting-edge MLOps practices and engineering excellence, we aim to maximize productivity and remove the complexity of ML infrastructure so that our teams can push the boundaries of what’s possible in AI.

As part of our team, you will:

• Build tools, automation, and workflows to simplify infrastructure-heavy tasks, empowering AI teams to focus on experimentation and solving core challenges.
• Develop robust monitoring, logging, and tracing systems to ensure the performance and reproducibility of ML workflows in production.
• Design, implement, and maintain end-to-end machine learning pipelines to enable the seamless development, training, and deployment of ML models and intelligent agents.
• Work with large-scale distributed systems, including GPU clusters, to support training, fine-tuning, and evaluation of ML models.
• Collaborate with product and development teams to transform high-level goals into concrete, scalable, and maintainable systems.
• Optimize workflows for reproducibility, scalability, and cost-efficiency while keeping ML teams productive and focused on innovation.

We’ll be happy to have you on our team if you have:

• Hands-on experience with modern MLOps tooling, including Kubernetes, Cloud providers (GCP and AWS), and ML orchestration frameworks.
• A solid understanding of the ML lifecycle from idea to the customer-facing application.
• The ability to own projects end to end, starting from a high-level problem or product pain point and overseeing it through the design, experimentation, implementation, and iteration phases.
• A customer-centric mindset – you care about how ML engineers are actually working and can translate their needs into actionable, scalable, and maintainable architectural decisions.
• Experience with modern CI/CD systems, like GitHub Actions or JetBrains TeamCity.
• At least three years of Python experience writing clean, maintainable code in modern ML codebases.

Our ideal candidate would have experience with:

• ML orchestrators and workflow tools such as ZenML, Dagster, and Airflow.
• Developing infrastructure components and services using cluster solutions like Kubernetes.
• The development of Python-based backend services.
• Creating and maintaining ML pipelines, including legacy ones.
• Experiment tracking and observability using tools like Weights & Biases, MLflow, Langfuse, or similar.

We’d be especially thrilled if you have experience with: 

• LLM inference frameworks such as vLLM, DeepSpeed, and TensorRT.
• Writing and maintaining Python libraries used by internal (or external) ML engineers.
• A strong theoretical background in NLP and transformer-based approaches.
• Writing code in Java and/or Kotlin.

#LI-HYBRID
#LI-MR1

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

At JetBrains, code is our passion. Ever since we started back in 2000, we have been striving to make the world’s most robust and effective developer tools. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

We are working on an ambitious new platform that provides AI capabilities to all JetBrains products. Our platform is based on models developed in-house for writing and coding assistance, as well as integration with our strategic partners.

We are looking for a Research Engineer who can contribute to training foundation models for coding tasks. You’ll be working on developing Large Language Models from scratch and deploying them into production environments where they will be accessible by end users across the globe.

We value engineers who: 

• Can plan projects and make decisions independently, consulting with others if needed.
• Identify customer needs and prioritize their tasks accordingly.
• Start with the simplest solutions and gradually add complexity as needed.
• Take sole responsibility for an entire subsystem.
• Have a passion for learning and a desire to stay up to date with the latest developments in the LLM field.

In this role, you will: 

• Work with stakeholders to convert business requirements into technical specifications.
• Train LLMs from scratch on a large GPU cluster.
• Collect and process pre-training and fine-tuning datasets.
• Support and improve existing subsystems.

We’ll be happy to have you on our team if you have: 

• Experience in design, deployment, and support of production ML systems.
• A strong theoretical background in NLP and transformer-based approaches.
• Proficiency with modern deep learning frameworks such as PyTorch and common libraries for NLP.
• Experience in distributed training of multi-billion parameter models.
• Attention to detail in everything you do and great communication skills.

We’d be especially thrilled if you have experience with: 

• LLM inference frameworks such as vLLM, DeepSpeed, TensorRT.
• LLM alignment techniques such as RLHF/RLAIF.
• MLOps tools and practices, including CI/CD for ML.
• K8s and Kubeflow.
• Scientific publications in the NLP field.

How we develop JetBrains AI: 

• A cluster of hundreds of NVIDIA GPUs as training infrastructure.
• Git for source control management.
• Python, PyTorch, and HuggingFace as an ML stack.
• Kubeflow and Weights & Biases for experiment tracking.
• TeamCity as a CI Automation system.

#LI-KP1

Xometry is seeking a dedicated Case Manager to join our team. If you thrive in a fast-paced environment, love solving supply chain challenges, and have a passion for exceptional customer service, this role is for you! Join our dynamic team and help drive efficiency, quality, and innovation in manufacturing. As a Case Manager, you will be part of a fast-moving team of technical professionals who solve supply chain problems for customized parts.

Responsibilities:

• Take actions to improve on time delivery, quality, and customer satisfaction.
• Track and monitor the progress of numerous customer orders and partner jobs.  
• Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates.
• Apply first-hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time.
• Understand supplier capabilities and execute supplier oversight activities, which include frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions.
• Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases.
• Manage customer complaints that result in replacements for returned products.
• Report out on status, risk, and efforts to recover troubled orders and jobs.
• Document all case activity in the central database.
• Leverage company technology platforms and comply with the Quality Management System.
• Monitor the integrity of supplier quality metrics.
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.
• Effectively communicate with all key stakeholders, including suppliers, customers, and leadership.
• Participate and provide input on initiatives to simplify and automate complex processes.
• Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures.

Qualifications:

• Prior project management, supply chain, and customer service experience are required.
• A minimum of 3 years of related experience, preferably in manufacturing or operations.
• A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred.
• Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods.
• Capable of performing root cause analysis and identifying solutions to complex problems.
• A self-starter who can work independently and can drive actions to completion.
• Strong organizational skills and the ability to work in a dynamic environment.
• Able to multitask, meet deadlines, and support all supplier quality field activities.
• Strong communication skills (both oral and written) + ability to manage up and to the side.
• A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred.
• Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods.

Personal qualities:

• Capable of performing root cause analysis and identifying solutions to complex problems.
• A self-starter who can work independently and can drive actions to completion.
• Strong organizational skills and the ability to work in a dynamic environment.
• Able to multitask, meet deadlines, and support all supplier quality field activities.
• Strong communication skills (both oral and written) + ability to manage up and to the side.

Language skills:

• English C1

Country of Location:

• Remote

Holiday calendar:

• USA holidays

Time Zone:

• Eastern Time - USA

Apply now and become part of our journey!

#LI-Remote

We are looking for a Customer Support Specialist who will strengthen our Operations and Customer Service team. The ultimate goal of this role is to manage customer inquiries efficiently, provide solutions to issues, and ensure a smooth experience for our clients throughout their interactions with Xometry.

Responsibilities

• Handle incoming customer calls, emails, and messages promptly and professionally.

• Solve customer issues directly or escalate to the relevant internal teams when necessary.

• Maintain accurate documentation in internal CRM and support systems.

• Track customer requests, follow up on pending issues, and ensure timely resolution.

• Collaborate with internal teams to support process improvements and problem-solving.

• Contribute to the continuous enhancement of customer service quality.

• Achieve results and meet service-level expectations despite challenges.

A Successful Candidate

• Primary requirement: Speaks fluently and conducts business correspondence (at level of B2 or higher) in English and German.

• At least 1 year of relevant experience in customer service, call center, or client-facing roles.

• Experience working with international clients, preferably UK customers, is a plus.

• Problem-solving skills and ability to handle unexpected situations.

• Willingness to work in a fast-growing business environment.

• Comfortable with digital tools and internal systems for managing customer interactions.

• Has a comfortable workplace with stable internet access and the ability to participate in conference calls (position is 100% home office).

Working Conditions

• Remote full-time job.

• Fixed monthly rate depending on career level.

• Annual bonus.

• Paid overtime possible if needed.

• Corporate laptop provided.

• Free corporate language courses (English).

• Service Agreement.

Team Spirit and Company Culture

• We work in an open, friendly, and trusting environment that welcomes initiative.

• Everyone in the Xometry team is ready to help and support in challenging times.

• We celebrate victories together and value each individual’s contribution.

Development Opportunities

• Fast-growing company with new tasks and challenges regularly.

• Opportunities to develop skills and progress in your career.

We Care

• Ongoing well-being activities for employees.

• Charity projects worldwide.

Flexibility

• Our speed and adaptability allow us to achieve outstanding results.

• Flexible processes and planning help us respond effectively to changing conditions.

Onboarding

• Well-structured onboarding plan for new employees combining process, technology, and systems training.

#LI-Remote

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.