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Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Engineer, Software Support
At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware.
As a Software Support Engineer, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers.
Responsibilities:
- Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
- Troubleshoot and resolve software issues, including embedded software for control systems. Able to triage mechanical, electrical, and software bugs.
- Responsible for managing escalation calls with field support engineers
- Create bug reports for the developer to use when fixing the bug.
- Work with QA to add replicated bugs to the regression.
- Travel to customer sites to support installations, training, and troubleshooting of ASM products.
- Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.
- The team will handle all issues until they are ready to send to the developer.
Minimum Qualifications
- BS+ 4 years experience or MS+ in Computer Science, Computer Engineering, or a related field.
- Ability to read code and diagnose issues.
- Software development or test (QA) experience.
- Ability to travel 10-25% domestic and international.
Preferred Qualifications
- Preferred expertise in C/C++, C#, Python, Gitlab/Github.
- Experience with semiconductor equipment preferred
- Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
Ready to apply?
Apply to ASM
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Senior Engineer, Software Support
At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware.
As a Senior Software Support Engineer, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers.
Responsibilities:
- Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
- Troubleshoot and resolve software issues, including embedded software for control systems. Able to triage mechanical, electrical, and software bugs.
- Responsible for managing escalation calls with field support engineers
- Create bug reports for the developer to use when fixing the bug.
- Work with QA to add replicated bugs to the regression.
- Travel to customer sites to support installations, training, and troubleshooting of ASM products.
- Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.
- The team will handle all issues until they are ready to send to the developer.
Minimum Qualifications
- BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.
- Ability to read code and diagnose issues.
- Software development or test (QA) experience.
- Ability to travel 10-25% domestic and international.
Preferred Qualifications
- Preferred expertise in C/C++, C#, Python, Gitlab/Github.
- Experience with semiconductor equipment preferred
- Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
Ready to apply?
Apply to ASM
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Supervisor Engineer (team lead), Software Support
At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware.
As a Supervisor Engineer, Software Support, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers.
Responsibilities:
- Oversee the day-to-day operations of the support team, including task assignment, workload distribution, and monitoring punctuality and backlog management.
- Act as the final point of contact for complex or high-priority customer escalations, ensuring timely and effective resolution.
- Provide coaching and professional development for staff, identifying training needs and creating individualized development plans.
- Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
- Guide your team members to create bug reports for the developer to use when fixing the bug.
- Travel to customer sites to support installations, training, and troubleshooting of ASM products.
- Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.
Minimum Qualifications
- BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.
- Proven ability to motivate, inspire, and foster a collaborative team culture.
- Strong troubleshooting skills in hardware and software, with familiarity data structure, networking, algorithm and modern operating systems (Windows).
- Software development or test (QA) experience.
- Ability to travel 10-25% domestic and international.
Preferred Qualifications
- Preferred expertise in C++, C#, Python, Gitlab\Github.
- Experience with semiconductor equipment preferred
- Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
Ready to apply?
Apply to ASM
Manager, DevOps Engineering
Employee Value Proposition
As a pivotal member of a tight-knit, collaborative team, you’ll play a vital role in building and scaling a new, innovative platform. We’re exploring emerging technologies and transitioning toward self-sufficient, agile systems. Your influence will shape the way our developers build, test, and release software.
Key Performance Objectives
In the first 12–18 months, success will be measured by your ability to:
- Implement a self-service DevOps platform that allows developers to deploy, test, and monitor applications independently.
- Directly contribute to the design and implementation of core infrastructure, including Kubernetes (EKS), CI/CD pipelines, and infrastructure as code.
- Deliver measurable improvements in deployment frequency, system uptime, and mean time to recovery (MTTR).
- Ensure successful migration and ownership of cloud infrastructure (e.g., EKS) from external vendors to internal teams.
- Drive continuous delivery adoption, including infrastructure-as-code, automated release orchestration, and real-time performance feedback loops.
- Enhance system observability and resilience by leveraging advanced monitoring tools (e.g., New Relic, Dynatrace) and automated alerting for production systems.
- Foster strong cross-functional collaboration with Development, QA, Product, and Security teams to align on delivery goals and operational excellence.
DevOps Strategy & Execution
- Lead the end-to-end design and continuous improvement of DevOps and SRE practices.
- Own CI/CD systems, cloud-native infrastructure, and deployment strategies across environments.
- Actively design, build, and maintain cloud infrastructure (AWS, EKS, networking, IAM).
- Write and maintain infrastructure as code (Terraform/CloudFormation).
- Troubleshoot complex production issues and performance bottlenecks.
- Mentor engineers through pairing, code reviews, and hands-on guidance.
- Allocate capacity between support, project work, automation initiatives, and incident response.
- Continue current adoption of infrastructure as code (Terraform/CloudFormation) and container orchestration (Kubernetes, Docker).
- Act as a key partner for Development, QA, and Security teams to streamline release cycles and eliminate delivery bottlenecks.
- Participate in technical architecture reviews and post-mortems to ensure the production readiness of all systems.
Education & Leadership
- Bachelor’s degree in Computer Science, Engineering, or related discipline.
- 5+ years in DevOps or SRE roles, with 3+ years of direct people leadership.
- Mastery of cloud platforms (preferably AWS) and orchestration (Kubernetes).
- Experience with infrastructure tools (Terraform, CloudFormation).
- Skilled in CI/CD systems (Jenkins, GitLab CI/CD, CircleCI) and monitoring tools (New Relic, Dynatrace).
- Strong knowledge of configuration management tools (Ansible, Puppet, or Chef).
- Experience with API Gateway platforms (AWS API Gateway, Apigee).
- Proven ability to use telemetry (logs, traces, metrics) to diagnose and improve system performance.
- Deep understanding of modern deployment strategies, including canary, blue/green, and rolling deployments.
- Willingness to participate in off-hours support rotations, including evenings, weekends, and holidays when needed.
- Committed to continuous improvement, ethical delivery, and maintaining strong stakeholder relationships.
About Plexus
Founded in gut health. Experts in microbiome. Plexus Worldwide®, headquartered in Scottsdale, Arizona, is a renowned direct-selling company recognized as a top employer. Over the past 18 years, Plexus has dedicated itself to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management products, and personal care products, sold primarily through Plexus Brand Ambassadors. As a six-time Best Places to Work awardee, Blue Zone-approved employer, and an AZ Most Admired Company, Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy. Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering additional income through the sale of products. Join us to be part of a team that values people, innovation, wellness, and community impact.
Our Core Values
We contribute to the overall growth and success of Plexus by embracing the Plexus core values:
- We are One Plexus.
- We are accountable.
- We get the job done right.
- We empower others.
Benefits
- Highly rated and competitive medical plans.
- 401 (k) with company match and immediate vesting.
- 1-on-1, personalized health coaching.
- Many other voluntary benefits.
To learn more about Plexus Worldwide, go to https://plexusworldwide.com/careers.
Thank you for taking the time to apply for an opportunity with our One Plexus team! If you encounter any issues during the application process, please contact us directly at careers@plexusworldwide.com.
We are committed to protecting the privacy and security of your information. Visit our Candidate Privacy Notice for additional information.
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Ready to apply?
Apply to Plexus Worldwide