About the job

The world’s most critical--and at-risk--business applications have been neglected for far too long. Onapsis eliminates this blind spot by providing cybersecurity solutions dedicated to business-critical applications. Whether running on-premises, in the cloud, or in a hybrid environment, Onapsis helps nearly 30% of the Forbes Global 100 understand the threats and risks across their SAP and Oracle landscapes. 

Key activities and responsibilities:

• Perimeter Security Management: Administer, maintain, and optimize firewalls, VPNs, and Web Application Firewalls (WAFs), ensuring secure network access and traffic flow while proactively performing clean-ups and configuration reviews.
• Endpoint and Server Protection: Support the hardening of endpoints and servers, perform vulnerability assessments, and implement security configurations to reduce risk exposure.
• Incident Response Support: Assist in detecting, investigating, and containing security incidents. Analyze logs, collect evidence, and contribute to timely mitigation efforts under guidance from senior security staff.
• Automation & Infrastructure as Code: Develop scripts and Infrastructure-as-Code solutions to automate security tasks, improve efficiency, and enforce consistent security standards.
• Certificate Management: Assist in the management, monitoring, and renewal of digital certificates (TLS/SSL), ensuring proper implementation, validity, and compliance across infrastructure and applications.
• Documentation & Reporting: Maintain accurate security documentation, produce reports on security posture, incidents, and configuration changes, ensuring transparency and traceability.
• Collaboration & Knowledge Sharing: Work closely with cross-functional teams across the organization to promote security awareness and assist with security initiatives.

Required skills and aptitudes:

• 2+ years of experience securing endpoints, servers, directory services and infrastructure, with a comprehensive understanding of security protocols, cryptography, and networking principles.
• Knowledge of firewall and VPN technologies, including administration, rule management, access control, and secure remote connectivity concepts.
• Solid understanding of network and security protocols, including TCP/IP, SSL/TLS, IPSec, DNS, and routing concepts.
• Skilled in programming and scripting languages such as Python, PowerShell, and Bash, with the ability to create custom automation tools and security scripts.
• Familiarity with Infrastructure as Code (IaC) concepts to support automated, scalable, and reliable infrastructure management.
• Understanding of digital certificates, PKI concepts, and TLS/SSL, including certificate lifecycle management, trust chains, and common misconfiguration risks.
• English proficiency to effectively communicate in a global, cross-functional team.
• Strong analytical thinking, attention to detail, and eagerness to learn in a dynamic security environment.

Desired skills and aptitudes:

• Practical experience working in an agile environment, with the ability to adapt to dynamic priorities and deliver results in fast-paced settings.
• Knowledge of information security standards such as ISO 27001, NIST 800-53, and CIS Critical Security Controls, with a strong understanding of related principles for risk identification and security analysis.
• Experience with cloud security, including securing and managing public cloud platforms such as AWS, GCP, or Azure, with a focus on implementing strong, cloud-specific security controls
• Experience with identifying and resolving network-related issues.
• Relevant certifications in security, networking, and cloud environments.

What we offer: 

• A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues are the space's top problem solvers and innovators.
• Financial security through competitive compensation and incentives.

Employment: Onapsis hires full-time employees in Argentina. We do not engage with SRLs or B2B contractors.

About Onapsis:

Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications.

Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies.

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com.

Onapsis only invites candidates to apply directly through reputable job boards or the Onapsis careers page on our website. Job offers are extended only after a face-to-face video interview with an Onapsis HR representative. Please disregard any outreach from Onapsis via forums, social networks, or other platforms, as these are fraudulent.

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About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Technical Support Engineer to join our team!

About the Role:

This role combines foundational curiosity with growing technical expertise to resolve complex customer issues involving Backblaze products and 3rd party integrations. The Technical Support Engineer demonstrates initiative, analytical detail, and a commitment to professional communication while taking action on technical issues ranging from individuals and small businesses up to Enterprise customers.

What you'll do:

• Handle and resolve customer issues, driving issues to resolution, and acting as an ambassador of Backblaze and its products.
• Communicate directly with customers via video/phone call for information gathering and troubleshooting needs, utilizing call control and de-escalation skills.
• Manage escalations received from the account administration team and other groups.
• Provide Silent Install Troubleshooting for the Backblaze Backup Client and Silent Installer/Enterprise Deployment Support.
• Troubleshoot a variety of integrations.
• Act as a technical resource to the CSM and other sales teams.
• Conduct detailed investigation of reported "Bugs" to provide Quality Assurance (QA) a detailed report, including QA Data Collection (Error logs, Behavior patterns, OS specifics, Application version).
• Review support tickets for potential trends/issues, focusing on integrations, and providing trend reporting to Leadership/Management.
• Expand and contribute to documentation, including Log and error Confluence KB expansion, and communicating updates to the Technical Writing team for public-facing KB Articles.
• Provide Integration Training to the team via "Get Familiar With" meetings.
• Track issues using task management systems like JIRA.
• Monitor Backblaze infrastructure outages and alerts (Sev-1 through Sev-4).
• Utilize advanced technical knowledge of Backblaze Products (Backup/B2/S3) and network protocols (TCP/IP, UDP, DNS, HTTPS, Telnet/MTR(ICMP)).
• Implement processes to escalate issues and work cross-functionally with other teams (Operations, SRE, TAMS, Engineering, NetEng).

The Right Fit:

• Experience in customer-facing technical support.
• Foundational Understanding and competency with Linux, MacOS, and Windows operating systems, including text shells (Bash, Terminal, CMD, PowerShell).
• Competence and familiarity with technical concepts involving networking and filesystems.
• Familiarity with task tracking and management systems (ticketing, JIRA, Salesforce).
• Ability to learn new technologies quickly and a drive for personal development.
• Experience with API usage and Python familiarity (installation and use).
• Comfortable with AI Agents and Tools to enhance productivity.
• Minimum 2-3 years of experience. 

Nice to Have:

• Expertise/Experience with Text Shells (Powershell, Bash, and Terminal).
• Scripting and Automation Experience or Familiarity.
• Backblaze Backup Troubleshooting Expertise, including error codes, Bztransmit Errors, and Installation Errors.
• Networking troubleshooting experience, including knowledge of CORS, TCP/IP, TLS, and HTTPS.
• General knowledge of Internet protocols, Computing, data collection, and analysis.
• Familiarity with data visualization tools (Opensearch and Grafana).

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

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