The role

We’re looking for a Security Product Manager to join our team. Security Product Manager is responsible for conveying the company’s security strengths to customers, partners and the market at large. This includes participating in relevant security partnership initiatives, influencing security positioning and branding, and working closely with internal teams to ensure company’s security posture and security products is communicated effectively to all stakeholders. By combining expertise in compliance requirements with a customer-centric approach, Security Product Manager helps position security as a competitive advantage rather than just an internal obligation. 

Your responsibilities will include: 

1. Product Management 

• Define the vision and roadmap for Nebius’ security products. 
• Owning the ideation, postmortem, prioritization, backlog, and customer feedback processes. 
• Guiding new features, systems and services from inception to launch, while keeping customers at the center of everything. 

2. Customer-facing communications 

• Lead public-facing communications around security updates or changes in compliance status. 
• In the event of a security incident, coordinate user messaging (email notifications, press releases, FAQs) with support from the Head of Security Products and CISO. 
• Gather user feedback on user experience and security to guide continuous improvements. 

 3. Competitive analysis and market research 

• Conduct ongoing research on industry benchmarks, emerging security standards and technologies, and competitor certifications. 
• Identify gaps and opportunities in organization’s product security posture; propose strategic initiatives that differentiate the company’s security story in the market. 
• Stay informed about new regulations or frameworks that may influence future product certifications or transparency requirements (e.g., privacy laws, data sovereignty standards). 

 4. Certification and audit support, service ownership 

• Collaborate with the CISO office to gather technical evidence or make necessary product enhancements that satisfy certification requirements. 
• Take ownership of some security-related services of Cloud platform. 
• Track and maintain a certification roadmap (ISO 27001, SOC 2, HIPPA, etc.), working closely with CISO, GRC & Compliance, Corporate Security departments. Communicate timelines, goals and status updates to leadership and sales representatives. 

5. Cross-functional collaboration 

• Coordinate with multiple Product Managers to align security goals with other product roadmaps, ensuring a consistent narrative between product security and external messaging. 
• Work with Platform Security, GRC & Corporate Security and legal teams to gather essential information for security products enhancements (e.g., penetration test summaries, compliance reports). 
• Work with Customer-facing teams to address client inquiries about security posture and guide them on using security features optimally. 

We expect you to have: 

• 3+ years of Product Management or Program Management experience with a focus on security initiatives. 
• Basic knowledge of compliance frameworks (e.g., SOC 2, ISO 27001, GDPR) and familiarity with how they translate into business value. 
• Proven ability to communicate technical concepts in a clear, customer-friendly manner (e.g., writing content, speaking at webinars or conferences). 
• Stakeholder management skills to align with other Product Managers, CISO staff, engineering, marketing, and customer-facing teams. 
• Analytical mindset: comfortable defining success metrics (e.g., security feature adoption, NPS around trust, certification progress) and making data-driven decisions. 
• Project management skills: demonstrated ability to manage inter-team collaboration within company-wide projects, ensuring timely delivery of cross-functional tasks and alignment with compliance goals. 

It will be an added bonus if you have: 

•  Certifications such as CISSP, CISM, or PMP; prior experience in regulated industries; prior experience working for Cloud Service Provider.

About Nebius

Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023, the Nebius AI platform provides high-end, training-optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multi-node training. 

Nebius AI owns a data center in Finland, built from the ground up by the company’s R&D team and showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list, November 2023).  

Nebius’s headquarters are in Amsterdam, Netherlands, with teams working out of R&D hubs across Europe and the Middle East. 

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, distictly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners. We’re growing and expanding our products every day. 

If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.

With 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.

Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.

LinkedIn has also recognized Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

About the Role

We're looking for a Group Customer Service Manager to help us scale our Customer Operations (CO) organization, spanning both Support and Sourcing, and drive it to world-class performance.

This role is purpose-built for someone who has spent time in top-tier strategy consulting or in-house strategy/transformation roles, ideally with meaningful exposure to SaaS clients and high-growth scale-ups, and is now looking to own the operating model end-to-end. You'll bring the structured thinking, analytical rigor, and stakeholder savvy of a consultant, combined with the ownership mentality of an operator who genuinely loves getting into the weeds and shipping outcomes.

You'll manage Team Leads and Lead/TL-level managers across functions, own the CO roadmap end-to-end, and be the internal force that turns ambitious objectives into delivered outcomes. If you've previously diagnosed broken operations inside a fast-moving SaaS or scale-up, designed the fix, and then stayed long enough to see it through, you'll feel right at home here.

Who You Are

You're a strategic operator: equally comfortable in a board-ready slide deck and in a Zendesk queue at 9pm. You've likely spent 2 to 5+ years at a top-tier consulting firm (MBB, Big 4 Strategy, boutique strategy/ops consultancies) or in an internal strategy/COO/Chief of Staff function, and a meaningful portion of that work has been with SaaS companies and/or scale-ups, not just large corporates. You've made the deliberate choice to step into ownership rather than advise from the sidelines.

You understand the pace, ambiguity, and resourcing realities of a scale-up environment, and you know that playbooks built for the Fortune 500 don't translate one-to-one. You get energy from going from diagnosis, to execution, to measurable improvement, and you're tired of handing the deck off to someone else to implement.

Responsibilities

People Management

• Manage and develop Team Leads and Leads across Support and Sourcing sub-teams.
• Act as a role model for managerial excellence, coaching your direct reports to become strong managers themselves.
• Drive MEI (Manager Effectiveness Index) performance across your organization.

Operational Excellence

• Own overall SLA performance for the full CO organization.
• Diagnose operational pain points using a structured, hypothesis-driven approach, and translate findings into pragmatic, sequenced fixes.
• Ensure tools, training, and workflows are continuously optimized to support team autonomy, accuracy, and scale.
• Lead tooling prioritization decisions including dashboards, AI/chatbot oversight, and automation investments.

Strategy, Roadmap & Project Execution

• Co-own the CO roadmap: break down master initiatives into structured, time-bound delivery plans across multiple workstreams simultaneously.
• Build the underlying business case: quantify the impact, sequence the bets, and align stakeholders on the “why.”
• Drive best-in-class project execution, from output quality and stakeholder management to cross-functional decision-making.
• Represent CS/CO in strategic forums and cross-functional syncs; contribute to the definition and achievement of OKRs.

Capacity & Growth Planning

• Anticipate hiring needs in advance across sub-teams; advise on team structure and organizational design as we scale.
• Surface risks and opportunities in capacity planning before they become blockers.

Required Skills & Experience

• 5+ years combined experience, with a meaningful stint in management consulting, strategy, or transformation (MBB, Big 4 Strategy, boutique strategy firms, or in-house strategy/Chief of Staff roles), plus operational leadership experience where you owned outcomes, not just recommendations.
• Direct exposure to SaaS environments and/or scale-ups as either a consultant or operator. You understand SaaS unit economics, the operational rhythm of a fast-growing tech company, and the difference between scaling a 50-person ops team and a 1,000-person one.
• Demonstrated track record of measurably improving a department or function, ideally something you scoped, sold internally, executed, and can point to a quantified before/after.
• Experience leading Customer Operations, Customer Support, Sourcing, or comparable ops-heavy functions at a fast-growing company, ideally in SaaS or tech.
• Experience managing managers (Team Leads, Leads).
• Strong project and program management discipline: you can structure ambiguity into clear plans, sequence dependencies, and hold cross-functional teams accountable.
• Genuinely enjoys execution: comfort with detail, willingness to dig into the work, and a track record of staying with initiatives until they ship and stick.
• Deep understanding (or fast ability to develop one) of Support and Sourcing operations: what great looks like, what breaks at scale, and how to fix it.
• Data-driven and analytically rigorous: you make decisions with data, build dashboards that matter, and track what counts.
• Structured, hypothesis-driven thinker with a bias toward measurable outcomes and efficiency.
• High attention to detail combined with strong problem-solving skills.

Bonus Skills

• MBA or equivalent formal training in strategy/operations.
• Zendesk admin or advanced configuration experience.
• Experience with internal tooling (Filament, Airtable).
• Background in AI training, deflection optimisation, or self-service strategy.
• Exposure to analytics tools (SQL, Looker, Tableau, etc.).
• Experience in operations-heavy or multi-time-zone environments.

The Right Mindset

• You've made the conscious decision to leave the advisor seat for the owner seat, and you don't miss it.
• You define and embody a high-performance culture: ambitious, kind, accountable, and improvement-oriented.
• You contribute to company-wide culture, not just your team's.
• You're a strategic thought partner: you don't just execute, you help shape the strategy and advise on team organization.
• You believe great strategy is worthless without great execution, and you take pride in both.

What Success Looks Like

In your first 12 months, you will have:

• Delivered the CO roadmap on time and with high-quality outputs.
• Diagnosed and meaningfully improved at least one structural weakness in the CO operating model.
• Improved overall CO SLA performance across the full organization.
• Elevated MEI scores across your managees through active coaching and development.
• Built a capacity plan that keeps hiring ahead of demand.
• Established tools, training programs, and workflows that enable team autonomy at scale.

Workwize Offers

• Flexible hybrid work environment.
• Top-notch tools and equipment provided.
• Vibrant, entrepreneurial culture with opportunities for growth.
• Off-sites and multi-yearly team bonding events.
• Team lunches and surprise events to keep things fun.
• Pension scheme.
• The chance to shape how AI is used across an entire product, not just bolt it onto a feature.
• Classpass corporate membership.

Our Team

Becoming part of Workwize means making an impact. We make sure that we contribute to changing the way of working. For us it's also important that we make an impact on our employees, that they feel both challenged and at ease. We're a rapidly growing, ambitious team with all kinds of backgrounds: entrepreneurs, operational specialists, developers, sales gurus, and now, strategic operators like you. We're always on the lookout for the next original idea to reach more customers and create more value.

We're looking forward to meeting you and discovering if there's a match with the Workwize team!

Are you ready to build something truly extraordinary? Are you driven by the challenge of scaling across markets, building and leading high-performing teams, and shaping the future of venture investing? If you have a fire in your belly, the ability to inspire others, and the desire to spend your days building and leading – this one’s for you. 

Your Mission

We're looking for an exceptional Chief of Staff to lead CVX Ventures through its next phase of expansion, both in existing and new markets. You’ll be the driving force behind our mission to build Europe’s largest and most active angel investor network - a place where capital meets competence to create extraordinary companies.

As Chief of Staff you’ll be at the forefront of everything CVX is and will become. This is a hands-on leadership role where you’ll shape vision, execute strategy, and hire and inspire teams across borders. You’ll set the standard and pace for how we operate and grow, while being ready to relocate temporarily as new markets open.

Our Mission

We connect experienced professionals and investors with carefully selected, high-potential startups and growth companies. As a member of our network, you're not just investing capital—you're bringing your knowledge, experience, and network into play to actively create value and drive growth.

CVX Ventures is one of Europe's fastest growing venture investors. We empower our partners to invest in hand-picked cases that match their interests, industries, and expertise.

Since 2020 our community has grown to include over 700 members—from angel investors and board members to C-level leaders—who have collectively invested more than EUR 100 million into 100+ companies.

Being part of CVX means becoming part of a trusted network where deals are sourced with care.

CVX currently consists of 20 ambitious and talented individuals with an expectation to be +100 in the next 24 months.

As our Chief of Staff you will: 

• Lead the growth and execution across all CVX markets, existing and new ones
• Build, manage and inspire high-performing local teams in each market
• Own the global strategy, from market entry to operational excellence
• Lead the continuous expansion of our angel investor network across Europe
• Represent CVX publicly - at events, conferences, and in media - building visibility and trust
• Be involved in deal flow, investment decisions, and startup ecosystem engagement
• Drive culture, excellence, and performance across all markets
• Report directly to the Board.
  
  

We ideally see that you are: 

• 3-7 years of top tier management consulting or investment banking, combined with some start up or venture/private equity investment experience
• Flexibility to relocate to new markets for a few months when opening new offices
• Great with people – you connect fast and lead with trust
• Unusually driven and ambitious – you want to win at everything you do and bring others with you
• Highly analytical with strong problem-solving abilities
• A strategic thinker who doesn’t mind getting your hands dirty

What we offer you:

• A front-row seat to building one of Europe’s most exciting venture platforms
• Full ownership and responsibility from day one
• A company with real traction and an ambitious vision
• The chance to build your own legacy alongside other top-tier talent
• A mix of competitive base salary + significant equity upside.
  
  

Start Date: As soon as possible
Location: Europe or the UK.

Role Summary

We're building the team that's building the future of banking. And we need a Chief of Staff to the CEO and Senior Leadership Team.

At Backbase, we're not just adding AI features to legacy systems. We're re-architecting how banks operate - giving them the unified foundations they need to compete in an AI-native future.

This isn't a typical Chief of Staff role. It's a high-trust operating position for someone who thrives at the intersection of product, technology, and commercial execution. You'll work directly with our CEO and senior leadership team to make sure our platform evolution translates into real outcomes - repeatable, sellable, deliverable.

What this role demands:

You're a strategic force multiplier, not an administrator. You can align our AI platform roadmap with our global revenue engine. You translate deep technical strategy into clear commercial outcomes. You bring operating discipline that drives decisions, not just discussions.

You've done this before in B2B SaaS. You speak both Product and Commercial fluently. You're ready to help define what banking becomes when AI transforms everything.

If that's you, let's talk.

The banks that move fastest on unified, AI-ready platforms will win the next decade. We want your help building that future with us.

Core Responsibilities

Company Operating System (Product ↔ Commercial):

• Design and run the CEO’s operating cadence across:
  • Product and Platform execution
  • Commercial execution
  • Services execution
• Ensure meetings result in decisions, owners, and measurable outcomes
• Structure complex decisions by framing trade-offs across product scope, delivery capacity, and commercial impact
• Ensure clarity on what truly matters - and what should not consume executive attention
• Track progress on the key initiatives that define Backbase’s transformation

Product  & Platform Execution:

• Work closely with CTO and Product Leadership to:
  • Ensure roadmaps are outcome-driven, not feature-driven
  • Translate strategy into clear product priorities and sequencing
  • Surface execution risks early (dependencies, ambiguity, delivery capacity)
• Help institutionalize modern delivery models (e.g. Agentic SDLC, MissionOps) by ensuring:
  • Clear intent and domain contracts
  • Tight feedback loops between build, deploy, and learn
• Act as an execution integrator - connecting strategy, product decisions, and delivery reality
• Ensure that what is built can be understood, sold, delivered, and adopted by the field
• Partner with Product and Commercial leadership to:
  • Shape packaging, pricing, and commercial boundaries
  • Define clear value propositions tied to business outcomes
  • Avoid “roadmap drift” that undermines commercial focus
• Translate field feedback into actionable product and packaging adjustments

Commercial & Service Execution (Field Effectiveness):

• Work closely with Sales, Marketing, and Expert Services leadership to:
  • Improve pipeline development 
  • Align marketing narratives with actual product and delivery maturity
  • Ensure services are sold and delivered in ways that accelerate platform adoption
• Partner with Services and Product leadership to evolve Expert Services toward:
  • IP-scaled, MissionOps-driven delivery
  • Clear scoping, pricing, and renewal mechanics
• Ensure delivery choices reinforce:
  • Product adoption
  • Customer outcomes
  • Sustainable margin expansion

Ideal Background & Experience

Must-have:

• 10 to 15+ years experience in B2B SaaS, preferably with exposure to AI, platforms, or data-intensive software
• Strong understanding of product development and software delivery, including modern platform architectures
• Proven experience working closely with Sales, Marketing, and Services organizations
• Prior roles near C-level, such as:
• Chief of Staff
• Head of Strategy
• Senior Product or Platform leader
• GM or commercial leader with product accountability
• Located in Amsterdam (highly preferred) or another major European city

Highly valued:

• Experience in platform transitions, category creation, or operating-model shifts
• Exposure to enterprise, regulated industries
• Track record of turning complex product strategy into commercially successful offerings

Personal Attributes & Gravitas:

• Bilingual in product and commercial language
• Technically fluent - able to engage deeply without getting lost in detail
• Commercially grounded - understands how buying, selling, and delivery really work
• Direct and trusted - willing to challenge the CEO and ELT constructively
• Structured, pragmatic, outcome-driven
• Low-ego, high-leverage

Success in the First 12 Months Looks Like:

• Product roadmaps, GTM motions, and services delivery are tightly aligned
• Field teams can clearly explain - and successfully sell - what Backbase builds
• Product teams receive fast, high-quality feedback from real customer interactions