About this Workplace Experience Supervisor role at SPS-North America
Workplace Experience Supervisor
📍 NW Washington, DC 20005
On site
The Workplace Experience Supervisor is the visible leader of the front‐of‐house experience, setting the tone for how clients, guests, and employees feel the moment they arrive, and ensuring consistency in every interaction thereafter. This role simultaneously delivers exceptional service and high levels of hospitality. They are detail-oriented, organized, maintain a professional image, lead by example, and are keenly aware of the needs of the clients and the team. By observing company culture, and how the environment operates, the Workplace Experience Supervisor will drive and enhance the visitor and in-office experience.
The Workplace Experience Supervisor will collaborate with stakeholders across different departments and vendors to deliver an exceptional, curated experience for clients, colleagues, and guests. The Workplace Experience Supervisor will work closely with account leadership to ensure flawless execution of services and timeliness of daily deliverables.
KEY RESPONSIBILITIES
• Provide oversight and leadership of the Reception and Workplace Experience Ambassador teams
• Create personalized and memorable experiences for our client and their visitors
• Foster a culture of hospitality
• Provide coaching and feedback to drive continuous team improvement
• Coordinate staff schedules to ensure appropriate staff levels are maintained and proper coverage is provided for PTO, sickness, and emergencies
• Ensure all requests are properly tracked and recorded in our ticketing system
• Maintain and report metrics for a variety of reporting systems
• Perform daily walkthroughs to observe team performance firsthand
• Proactively identify opportunities to improve team performance, processes, and the visitor and workplace experiences
• Ensure accuracy of team timekeeping records
• Participate in regular client business review meetings
• Lead daily team meetings
• Conduct and deliver annual employee performance evaluations
• Ensure strict adherence to all SPS policies and procedures
• Assist with the development of training materials, execution of formal training sessions, and cross-training of team members
• Meet all client and SPS deadlines
• Set and communicate to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations
• Develop, appraise, and counsel staff to reduce turnover, improve employee satisfaction, and support the career development of team members
• Ensure confidentiality of client and visitor information
• Maintain a polished and professional demeanor and appearance
• Lead by example to set the standard for the team
REQUIREMENTS
• Associate or bachelor’s degree, or equivalent experience, is required
• 2+ years of experience in a high-end hospitality environment (like luxury hotels or fine dining restaurants) is required
• Prior supervisory or managerial experience is strongly preferred
• Prior experience in a client-facing role in a similar industry (like legal or financial industries) is preferred
• Strong communication, interpersonal, and problem-solving skills
• Professional appearance and demeanor
• Strong computer proficiency skills
PHYSICAL DEMANDS
• Ability to walk, bend, kneel, stand, and/or sit for an extended period
• Ability to lift or move 40 lbs. or greater frequently
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
TRAVEL:
• None or negligible
OTHER DUTIES:
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
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Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
