Job Summary
The Work Order Administrator will monitor work orders for accuracy and efficiency of hours, identify parts issues and expedite corrective action as needed. As jobs progress toward completion, the Work Order Administrator will complete work orders for review by the Job Manager(s). In addition, the Work Order Administrator handles all warranty claims and accounts related to jobs assigned.
Duties & Responsibilities
Review the work orders to ensure accurate billing and warranty information
Prepare discrepancy lists to be sent out for customer approval
Monitor work orders and customer approval sheets for accurate information
Ensure all work order items are posted to correct general ledger accounts
Ensure key performance indicators are captured/reported (efficiency, cost profit, EBR, warranty)
Proof work orders to ensure all information is accurate (flat rate, pricing, etc.)
Close work orders in a timely manner after completion
Create work orders from customer quotations
Ensure accuracy of warranty billing information on work orders
Filing and handling of warranty claims and parts for jobs and accounts assigned
Prepare warranty statement of account adjustments for approval from management
Issue proforma invoices as required
Process credit card payments and credits as necessary
Perform other duties as assigned
Qualifications & Job Requirements
Minimum two (2) years’ experience in corporate aviation
Minimum two (2) years’ experience in an administrative role
Strong proficiency with Microsoft Office Suite including Word and Excel
Education:
Bachelor’s Degree preferred
Other Prerequisites
Pass pre-employment drug screen and background check
Ability to obtain Airport Issued security badge
Work Environment & Physical Requirements
Work is performed in an aircraft hangar environment with moderate noise level. The employee is frequently subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes. Ability to lift and carry up to 50 pounds. Must be able to wear a respirator or air hood, and work in a confined environment.
Available Benefits
Medical, dental, vision
Short term & Long term Disability - paid 100% by Company
Life & Accidental Death and Dismemberment - paid 100% by Company
Paid vacation, holidays, sick leave, jury duty, bereavement
Health Savings Account or Health Reimbursement Account (employer contributions tied to participation in wellness program)
401K & Roth 401k with employer match
Flexible Spending programs
Western Aircraft Inc. has a Drug Free Workplace Policy which includes applicants passing pre-employment testing in accordance with 14 CFR 120. Applicants testing positive for the presence of prohibited drugs are ineligible for employment. DOT applicants who become employees of Western Aircraft Inc. will also be subject to random, reasonable cause, reasonable suspicion, and post-accident testing.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
