Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay.

The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.

W Costa Navarino is looking for Waiters/Waitresses. The selected candidates will play a key role in delivering exceptional customer service by efficiently taking and processing guests’ orders, as well as serving meals and beverages. Their goal is to ensure maximum guest satisfaction daily, through timely, friendly, and effective service.

Responsibilities

• Prepare and organize mise en place based on daily outlet needs, to ensure smooth operations as per brand standards.
• Excellent knowledge of menu and retail items, demonstrating selling and upselling skills, as per outlet goals.
• Greet and welcome guests in a courteous manner. Take orders using the PDA system and serve with accuracy, following brand standards and H&S protocols. Make recommendations to guests, as per outlet targets.
• Maintain and adhere to billing policies and procedures, ensure client’s personal data protection.
• Communicate special requests from guests to the F&B and culinary team, regarding allergies or specific preferences, to ensure excellent customer service is provided.
• Carry out position allocated tasks during shift and provide a detailed handover at the end of the shift, focusing on continuous improvement on a daily basis.
• Manage guest’s expectations, and attend to their needs, in a proactive and positive manner.
• Assist in all BOH preparations when necessary, ensuring teamwork and effective communication is maintained.
• Maintain high standards of personal hygiene and preserve a clean and tidy work area at all times.
• Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times. Guide and encourage team to do the same.
• Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news

Requirements

• Two years of experience as a Head Waiter in a luxury dining environment
• High School Diploma
• Fluent in English and Greek
• Excellent verbal and written communication skills
• Strong multitasking abilities with flexibility and a positive attitude
• Proficient in MICROS and POS systems

• Basic knowledge of wines
• Strong customer service skills, including effective selling and upselling techniques
• Ability to train and lead team members effectively

Benefits

What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide