Sharp Medical Group is seeking a highly organized, customer-focused Virtual Medical Receptionist / Medical Administrative Assistant to join our growing healthcare team.

As the first point of contact for our patients, you'll play a critical role in delivering an exceptional patient experience while supporting a busy, multi-provider medical practice. This position requires someone who thrives in a fast-paced environment, can confidently manage a high-volume multi-line phone system, and communicates professionally in both English and Spanish.

Experience with AccidentMate / OrganizedMED is a plus but not required.

Ideal Candidate

We're looking for someone who:

• Thrives in a fast-paced healthcare environment.
• Can confidently manage multiple incoming phone lines simultaneously.
• Is highly organized and detail-oriented.
• Provides outstanding customer service.
• Communicates clearly and professionally in both English and Spanish.
• Works independently with minimal supervision.
• Remains calm under pressure and adapts quickly to changing priorities.
• Is dependable, proactive, and accountable.

Technical Requirements

• Reliable high-speed internet connection.
• Quiet, professional home office.
• Computer capable of supporting remote healthcare applications.
• USB headset with noise cancellation.

Why Join Sharp Medical Group?

• Fully remote position.
• Full-time, stable schedule.
• Opportunity to work with a well-established multi-provider medical practice.
• Collaborative and supportive team environment.
• Meaningful role helping patients receive quality healthcare services.

If you're an experienced bilingual medical receptionist who enjoys providing exceptional patient service and thrives in a fast-paced healthcare environment, we'd love to hear from you.

Requirements

What You'll Do

Phone & Patient Support

• Answer and manage a high-volume multi-line VOIP phone system.
• Professionally greet patients and callers.
• Route calls accurately to the appropriate department.
• Take detailed messages and ensure timely delivery.
• Handle patient inquiries with professionalism, empathy, and efficiency.
• Maintain excellent customer service during every interaction.

Appointment Management

• Confirm upcoming patient appointments.
• Process cancellations and rescheduling requests.
• Update provider schedules within the EMR.
• Ensure patients receive appointment reminders and instructions.

Administrative Support

• Maintain accurate patient records within the EMR.
• Document patient communications.
• Support daily administrative workflows.
• Assist providers and office staff with general administrative tasks.

Patient Communication

• Communicate fluently in both English and Spanish.
• Answer general patient questions and direct inquiries appropriately.
• Deliver a professional, courteous, and compassionate patient experience.

Required Qualifications

• Minimum 2 years of experience as a:
• Medical Receptionist
• Medical Administrative Assistant
• Front Desk Coordinator
• Medical Scheduler
• Bilingual English & Spanish (Required)
• Experience working with a multi-line phone system.
• Strong customer service and communication skills.
• Professional phone etiquette.
• Excellent organizational and multitasking abilities.
• High attention to detail.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Experience using AccidentMate or OrganizedMED.
• Experience supporting a multi-provider or enterprise medical practice.
• Medical scheduling and appointment confirmation experience.
• Patient intake and registration.
• Insurance verification experience.
• Experience working in high-volume healthcare call environments.
• Clear, professional, and patient phone presence.

Benefits

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM US Time Zone.