Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay.

The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.

As a Villas Trainee at Costa Navarino, you will embark on an exciting journey of hands-on training and skill development in the dynamic world of Front Office service. This traineeship period will provide you with valuable experience, mentorship, and the opportunity to ace the basics on a luxury, 5-star-branded property.

Join our Traineeship Program at Costa Navarino and kickstart your career in the world of luxury hospitality! We invite you to be part of our dynamic team, where innovation, creativity, and excellence are celebrated daily.

Responsibilities

• Prepare the suites/villas and make sure that all guest requests / preferences/ requested items as noted in the prearrival contact are fulfilled.
• Anticipate and attend courteously, timely and with discretion to guest needs. Resolve any complaints or issues.
• Deliver to each suite/villa refreshing amenities, on a daily basis. Provide F&B services to guests in suites/villas.
• Assist with departure plans the day prior to departure and assist guests accordingly. In charge of packing and unpacking of guest’s belongings.
• Knowledge of menus, facilities, activities etc. Arrange and perform transfers in the resort
• Adhere and maintain all etiquette protocol, always offering safe and courteous service.
• Communicate all guest requests to relevant departments or operators, timely and accurately.
• Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times.
• Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news

Requirements

• Associate degree (IEK) or two years technical certificate
• Ability to speak, write and converse fluently in English. Additional languages are a plus.
• Excellent communication and customer service skills / telephone skills
• Thorough knowledge of food products, standard recipes, and proper preparation.
• Must possess a strong desire to provide extraordinary guest service.
• Ability to operate hotel systems & other software programs (computer skills)
• Ability to handle difficult and stressful situations / work under pressure and under supervision
• Ability to be persuasive, warm and empathetic.

Benefits

What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide