About Situation

Situation is a full-service marketing and advertising agency specializing in live entertainment, arts, and culture. From Broadway's biggest titles to leading cultural institutions, we partner with organizations that bring people together for shared experiences — and we build the strategies, campaigns, and partnerships that fill their houses. We believe great work comes from curious, collaborative people who care deeply about the industries we serve.

About the Role

We're looking for a Vice President, Account Services to serve as a senior strategic leader within our Client Services department. You'll shape the long-term vision for some of the agency's most significant clients, operating as a trusted advisor to senior client stakeholders and influencing their business and marketing strategy at the enterprise level — not just campaign execution.

This is a role for someone who thinks like an owner: you'll be accountable for the commercial health of your portfolio, the growth of your clients' businesses, and the development of a high-performing team of account leaders. You'll report to agency leadership and operate as a member of the senior leadership team, with a voice in agency-wide strategic and structural decisions.

What You'll Do

• Define and steward the overarching business and marketing strategy for your client portfolio, ensuring every initiative ladders up to clients' enterprise objectives and long-range growth ambitions.
• Own the commercial health of the portfolio — revenue forecasting, margin performance, pacing, and budget stewardship — driving accountability through your team while maintaining executive-level visibility into financial outcomes.
• Serve as a trusted advisor to senior client stakeholders, positioning Situation as an indispensable strategic partner.
• Architect organic growth strategies across existing clients: identifying whitespace opportunities, expanding scopes of work, and empowering your team to pursue and close incremental growth.
• Represent Situation externally as a senior voice of the agency — at industry events, in client conference rooms, and among key decision-makers — cultivating relationships that generate future business.
• Lead the hiring and development of your account team, building a leadership bench that scales with the business.
• Coach and develop direct reports (Account Director, Account Supervisor, Senior Account Executive) with clear growth plans and succession pathways.
• Partner across departments and verticals as a member of senior leadership to identify new revenue streams, improve operating systems, and drive organizational innovation agency-wide.

Requirements

Who You Are

• A seasoned account leader with 12+ years of experience in marketing, advertising, or client services — ideally with agency-side experience and exposure to live entertainment, arts & culture, or media.
• A strategic thinker who has advised senior client stakeholders on business strategy, not just marketing tactics.
• Commercially fluent — you understand P&L dynamics, margin, forecasting, and agency profitability. 
• A proven people leader who has built, developed, and retained high-performing teams, and who takes genuine pride in growing others.
• A skilled communicator and relationship-builder.
• Someone who leads with candor, accountability, and warmth — and who wants to help shape not just client work, but the agency itself.

Benefits

We offer a competitive base salary and a range of benefits and perks:

• Salary: $160,000 - $180,000 per year
• Health care plan (medical, dental, and vision)
• Retirement plan with employer match
• Life and disability insurance
• Generous paid time off package that includes vacation, sick, “life happens” days, birthdays, summer Fridays and public holidays
• Paid family leave
• Cold brew coffee, snacks and fresh fruit
• Wellness resources
• Special access to New York City’s arts and entertainment scene

We have been honored for our commitment to our team with workplace awards from Crain’s, Best Companies Group, Cynopsis, Digiday, and Fortune.

Our Company

We are Situation, a full-service agency that builds and drives passionate communities to meaningful action. We partner with live experience-based brands like WICKED on Broadway, MJ on Broadway, The Metropolitan Opera, and Cirque du Soleil. Situation is part of Situation Group, a digital-first collective of award-winning advertising agencies.