Lead & Inspire: Coach, develop, and mentor a talented team of specialists, setting clear expectations for quality and performance while actively supporting their career growth and engagement.

Own the Workflow: Manage day-to-day operations, inventory prioritization, and resource allocation to ensure complex cases (like disputes, complaints, bankruptcy, and fraud) are resolved accurately and efficiently.

Deliver for Clients: Take ownership of client-specific service level agreements (SLAs), partnering closely with cross-functional teams to exceed contractual expectations and confidently support client audits.

Safeguard Compliance: Maintain strict audit readiness by monitoring quality performance, identifying operational risks, and implementing strong internal controls to align with regulatory requirements.

Drive Innovation: Analyze performance metrics and collaborate with Technology and Automation teams to standardize processes, eliminate backlogs, and build a highly scalable operation.

An Experienced Leader: You bring 3+ years of people management experience within financial services, servicing operations, compliance, collections, or a similarly complex operational environment.

A Regulatory Navigator: You have a proven track record of managing workflows tethered to strict regulatory or client compliance standards.

A Problem Solver: You possess strong analytical skills and the organizational agility to manage competing priorities and tight deadlines in a fast-paced environment.

An Effective Communicator: You know how to motivate a team, collaborate with stakeholders, and deliver clear, actionable feedback.

An Industry Insider (Preferred): You ideally bring specialized knowledge of FCRA, FDCPA, UDAAP, CFPB, or bankruptcy regulations, and have experience guiding teams through operational transformations or formal audits.