Training & Implementation Consultant (Automotive DMS) – Japan

Location: Japan (Travel Required)
Languages: Japanese & English (Business Level)

Pinewood.AI is looking for an experienced automotive professional to join our Training & Implementation team in Japan.

Whether your background is in dealership sales, sales administration, accounting, vehicle administration, or dealership operations, or you already have experience implementing automotive software, this is an opportunity to combine your industry expertise with technology and help leading automotive retailers successfully adopt the Pinewood.AI platform.

Working closely with customers and colleagues in Japan and internationally, you will configure our Dealer Management System (DMS), deliver user training, and support dealerships through implementation to ensure long-term success.

Key Responsibilities

• Configure the Pinewood.AI platform to meet dealership operational requirements and best practices.
• Deliver implementation projects from planning through Go-Live.
• Provide engaging training for dealership users across Sales, Accounting, Sales Administration, and Vehicle Operations.
• Support customers with key dealership processes including CRM, enquiries, quotations, orders, customer follow-up, accounting, reporting, vehicle stock management, costing, invoicing, registration, and related workflows.
• Provide onsite and remote consultancy to maximise system adoption and operational efficiency.
• Build strong relationships with dealership customers and project stakeholders.
• Work closely with Project Managers to ensure successful project delivery and communicate project progress and risks.
• Maintain expert knowledge of Pinewood.AI products and developments within the Japanese automotive retail market.

Requirements

About You

You will have:

• Business-level Japanese and English communication skills.
• Experience working within an automotive dealership in Sales, Sales Administration, Accounting, Vehicle Administration, or Operations.
• Strong understanding of Japanese dealership sales and/or accounting processes.
• Hands-on experience with a Dealer Management System (DMS), ideally Pinewood.AI or a comparable platform.
• Excellent presentation, communication, and training skills.
• Strong organisational and problem-solving abilities with attention to detail.
• The ability to manage multiple projects while working independently and collaboratively.
• A valid Japanese driving licence (or eligibility to drive in Japan).
• Willingness to travel to customer sites across Japan, including overnight stays when required.

Preferred Experience

Experience in one or more of the following would be advantageous:

• Sales Executive, Sales Administrator, Business Manager, Sales Manager, Dealership Accountant, Assistant Accountant, Accounts Clerk, Vehicle Administrator, or Vehicle Stock Controller.
• DMS implementation, configuration, training, or change management projects.
• Working with dealer groups, OEMs, importers, or automotive software providers.
• Microsoft Office applications.

Benefits

• Competitive annual salary
• Discretionary bonus based on performance
• Pension contribution
• Welfare program based on employment regulations
• Transportation costs
• Annual paid leaves granted according to the law
• Summer holidays, Year-end & New year holidays based on the company calendar
• Additional leave entitlements in accordance with company policy
• Social insurance
• Career progression planning & ongoing training

About Us:

For more than 20 years, we’ve been developing practical technology solutions designed specifically for the automotive retail industry. As automotive professionals as well as technologists, we build practical technology solutions designed around how automotive businesses work, recognising what makes them different.

Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retailers and OEMs to drive growth and profitability throughout every aspect of their business.

Pinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.