We are a growing managed services provider looking for an experienced Escalation & Project Engineer to join our engineering team. This is a senior-level, client-facing technical role that sits at the intersection of complex problem-solving and project delivery. You will serve as a primary escalation point for our support teams and own the technical execution of infrastructure and cloud projects. 

This is not an entry-level position. We are looking for someone who has worked in the trenches of an MSP environment, understands the pace and expectations that come with it.

This is a remote-first position. We have a preference for candidates located in the North New Jersey area for occasional on-site client visits and team collaboration, but will consider strong candidates elsewhere. 

What You'll Do:

• Act as a senior escalation resource for the NOC and support teams, resolving complex tickets that require deeper expertise or administrative access 

• Lead and execute client-facing infrastructure and cloud projects including migrations, deployments, and environment buildouts 

• Manage and administer Azure environments across a diverse client base, including IaaS, Azure AD/Entra ID, and M365 integration 

• Communicate directly with clients on escalated issues and active projects, setting expectations and providing clear status updates 

• Collaborate with the engineering team on process improvements, documentation, and knowledge transfer 

• Contribute to post-incident reviews and root cause analysis 

• Support internal initiatives including tooling improvements and platform administration 

Requirements

• 5+ years of hands-on IT experience, with meaningful time spent in an MSP or similar multi-client environment 

• Demonstrated experience managing Azure workloads in production (IaaS, Entra ID, Azure Networking, Azure Monitor, etc.) 

• Strong working knowledge of Windows Server, Active Directory, and networking fundamentals (DNS, DHCP, firewall, VPN) 

• Experience with firewall administration (SonicWall preferred) 

• Experience with M365 administration (Exchange Online, Teams, SharePoint, Defender) 

• Ability to manage multiple concurrent client engagements without losing the details 

• Strong written and verbal communication skills

• Self-directed and comfortable working remotely without close supervision
• Additional Qualifications that are good to have:
• Microsoft certifications (AZ-104, AZ-305, or similar) 
• Experience with PSA and RMM tools (HaloPSA, NinjaRMM, Auvik, etc.) 
• Familiarity with virtualization platforms (Hyper-V, VMware) 
• PowerShell scripting for automation and administration 
• Background in change management processes or ITIL fundamentals 

Benefits

• Full time role in a remote first workplace
• Dental, Life, Medical, Retirement, Vision
• The salary range for this role is $90,000-$110,000 annually