About this Technical Writer role at Form3 (via Otta)
THE ROLEΒ πΒ
You will play a key part of the talented Documentation team, making a tangible impact on Form3βs growth and scalability. Technical documentation directly influences how easily our SaaS can be implemented and configured within client organisations and partners.Β Β
With prior technical writing experience and some coding ability, you will support our current Technical Writer in creating and maintaining both new and existing documentation. Youβll ensure our materials evolve alongside our services, remaining best-in-class and user-friendly. The ideal candidate will be excited to lead projects using new AI tools for knowledge management.Β
- Deliver andΒ maintainΒ API documentation for a range of payment services, ensuring accuracy,Β clarityΒ and ease of understanding.
- Develop user-friendly technical documentation tailored to meet the needs of Form3βs internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials.
- Lead new efficient knowledge management projects using AI tools ensuring technical documentation evolves alongside Form3βs Products and Services.
- Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation.Stay informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3βs Products and Services.
- Manage and maintain Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions, request/response schemas remain synchronised with live docs.
- Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements.Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business.Β
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WEβRE LOOKINGΒ FORΒ πΒ
- ExperiencedΒ in Product documentation and content publishing.Β
- 1+ yearsβ experience writing technical documentation, specifically for APIβs, cloud-based software or SaaS systems.Β
- Proficient with documentation tools, such as Markdown, Swagger and Postman, and capable of creating high-quality materials for technical and non-technical audiences.Β
- Comfortable with AI prompting and cursor, with an appetite to work with AI knowledge management tools.
- Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub.
- Sound understanding of coding, APIs and Cloud-based architectures.
- Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing.Β
- Fluency in written and spoken English (Native level or equivalent). Β
- Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment. Β
- Experience of managing stakeholders and building relationships within remote, cross-functional teams.Β
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THE TEAMΒ π₯Β
Youβd be joining a small, highly collaborative team that prioritises knowledge sharing and takes real pride in delivering high-quality work.Β
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INTERVIEW PROCESSΒ βοΈΒ
Stage 1:Β ScreeningΒ Call with Talent TeamΒ
Stage 2:Β Interview with Hiring ManagerΒ
Stage 3:Β Take-Home TaskΒ
Stage 4: Interview with Senior LeaderΒ
We always aim to stick to the above process, however there may be occasions when anΒ additionalΒ interview stage is needed for us to be sureΒ weβreΒ hiring the right person!Β
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HIRING LOCATIONSΒ πΒ
WeΒ canΒ accept applications from the following countries;Β UKΒ
All new joiners start their first day in our office to collect the equipment needed to work remotely.Β We'llΒ also arrange for some of your team to come in to say hi, ensuringΒ you'reΒ supported and have aΒ positive first few daysΒ with Form3!Β
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BENEFITS ποΈΒ
Form3 are a 100% remote, flexible business. We believeΒ enablesΒ our people to achieve amazingΒ things, whilst striking a healthy work-life balance.Β
For further information on whatΒ itβsΒ like to work here, and for more information on our full benefits package,Β visitΒ ourΒ careers page.Β
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ABOUT FORM3Β πΒ
Revolutionising the world of payments with ourΒ cutting-edgeΒ technology and innovative solutions. For more information aboutΒ Form3,Β check out the followingΒ pages:Β
What we doΒ |Β Life at Form3Β |Β BenefitsΒ |Β Payments CannotΒ FailΒ SeriesΒ |Β .TechΒ PodcastΒ
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OUR DEI&B COMMITMENTΒ
We hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness and curiosity. Weβre united by our company values (we even created them together!) and we celebrate our unique differences.Β
Our employee lifecycle processes are designed to embrace equal opportunity and prevent discrimination against our people regardless of personal characteristics. It is our strong belief that the more inclusive and belonging we are as a business, the better our work will be.Β
As an inclusive employer, we guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role. We also encourage candidates to notify us of any reasonable adjustments that may be required during the recruitment process. This includes providing job adverts in alternative, accessible formats or adjustments required at interview stage.Β
Β If you consider yourself to be neurodiverse or physically disabled under the UN definition of disability and would like to be considered under this scheme and/or require any reasonable adjustments please let us know by sending an email to careers@form3.tech clearly stating your consent for us to process this data. For more information please refer to our Recruitment Data Policy.Β
