Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will diagnose technical issues and provide necessary support to resolve hardware and software-related problems for both Geotab products and outside partner products. The projects will vary in scope, complexity, and affected business area. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Technical Support Specialist, your key area of responsibility will be helping customers and partners understand and utilize Geotab's products and services, diagnosing technical issues, and resolving hardware and software-related issues within Geotab products (e.g., GO devices), the MyGeotab™ software platform, and partner products like cameras and keyless systems. You will need to work closely with partners, customers, sales representatives, and internal departments, such as managing the return/exchange process with internal teams and collaborating across all levels of the organization.

To be successful in this role you will be a strong team player with excellent verbal and written communication skills, highly organized, and comfortable speaking with customers by telephone, email, and chat. In addition, the successful candidate will have strong analytical and problem-solving skills, a very strong technical aptitude, and a solid knowledge of various programming languages and big data applications. The successful candidate will also be able to adapt to growing technology and market demands while managing multiple tasks simultaneously in a 24/7/365 operational environment.

How you'll make an impact:

• Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
• Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
• Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
• Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
• Manage, develop and deliver product service training directly to resellers and customers.
• Provide successful resolution to all customer complaints.
• Report escalating and severe concerns/issues to management.
• Preserve the confidentiality and security of customer data and information.
• Support Geotab global strategic initiatives.

What you'll bring to this role:

• 1–3 years of experience in a customer service/support capacity.
• 1–3 years of technical experience troubleshooting technical issues.
• Post-Secondary Diploma/Degree or equivalent work experience (specialization in Engineering, Computer Science, or a related field is highly valued).
• Bilingual requirement: Fluent in English and Portuguese, with the ability to clearly read, write, and communicate in both.
• Working knowledge of various programming languages (i.e., SQL, Python, C# or JavaScript) and data warehouses (i.e., Google BigQuery).
• Expert level Excel skills, including creation of pivot tables and reports, along with technical competence using Google Suite for business.
• Strong interpersonal relationship building skills and the ability to engage with all levels of the organization.
• Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.