About this Technical Support Analyst (Tier 2) role at GCS Technologies

GCS Technologies · Austin, Texas, United States

Job Summary

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments.

Essential Duties and Responsibilities

Microsoft Azure and Office 365 Administration
Provide remote technical support to customers calling for various technical issues.
Provide on-site technical support to customers as needed.
Must have flexible after-hours availability for implementation and deployment tasks.
Track time and provide troubleshooting notes as you work.

Requirements

Desired Technical Knowledge

Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge.

Windows Server and Desktop OS (all versions)
Familiarity with public cloud technologies (Microsoft Azure and 365 is a must)
Familiarity with MacOS and Linux operating systems.
Common Desktop Applications (Office, etc.)
Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery )
Virtualization Technologies (VMware vSphere and Hyper-V)
Familiarity with VOIP solutions, such as Ring Central

Other desirable skills

Basic Scripting knowledge (PowerShell, Bash, Python)
Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell)
Familiarity administering Remote Desktop Services

Additional Requirements

Must live in the Austin, TX metro or surrounding area.
Participate in after hours support rotation.
Must pass background screening.
Must be able to lift 20 lbs.
Ability to work in a team and communicate effectively.
Responsible for entering billable time and notes into ticketing system in real time.

Certifications: Preference is given to well certified individuals.

Experience: 2+ years experience in a help desk or network support position.

Education: Degrees are valued but not required. We prefer experience and certifications.

Benefits

75% to 100% work-from-home options if based in Austin, TX
Flexible Paid Time Off
Medical/Dental/Vision Insurance available
Life and AD&D Insurance
Disability Insurance

GCS is an equal opportunity employer. GCS is a certified small business.

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About GCS Technologies

Who are we?

GCS Technologies started up in 2000 with the simple goal of solving challenging IT problems that other managed service providers weren’t willing to take on. Founded by brothers, Joe and Daryl Gleinser, this approach has resonated with both business and IT executives that realize bad IT results can affect more than just the balance sheet.

We are a family of passionate problem solvers seeking to build a successful company we can be proud of and enable our customers to do the same. We are constantly seeking to improve both as a company and individuals and realize one of the best ways to do that is by adding like-minded professional to our team.

Why work for us?

GCS is a fast-paced, challenging environment that provides the ability to work with a wide range of technologies and environments. Few jobs offer the chance to gain so much hands-on experience in so many areas. Additionally, GCS looks to foster an environment for continued growth through:

Access to numerous online training resources and books
A fully functional lab environment to gain hands-on experience
A bounty program that rewards techs for achieving certain IT certifications