• Support employees throughout their journey by conducting regular check-ins, onboarding sessions, and performance discussions to promote engagement and success.
• Monitor employee performance, provide coaching, and manage Performance Development Assessments (PDAs), Performance Improvement Plans (PIPs), and other development initiatives.
• Respond to employee enquiries, resolve workplace and operational issues, and work closely with HR, IT, and managers to ensure timely support.
• Maintain accurate employee records, reports, and tracking systems, ensuring all documentation is up to date and compliant with internal processes.
• Prepare regular performance and operational reports, identify risks and trends, and provide actionable insights to support leadership decision-making.

Requirements

• Bachelor's degree in Communications, Corporate Management, Human Resources, Business Administration, or a related field preferred.
• Minimum of 5 years' experience in corporate management, employee relations, operations, or administrative support roles.
• Proven ability to manage and support a high-volume offshore workforce across different roles, seniority levels, and industry backgrounds.
• Excellent interpersonal, written, and verbal English communication skills, with the ability to build relationships and handle sensitive employee matters professionally.
• Proficient in Microsoft Office (particularly Excel), HubSpot, and other business systems, with strong organisational and multitasking skills in a fast-paced environment.

Candidates from Metro Manila and nearby provinces will be prioritized as this role will be mostly work from home but may need to work onsite on a quarterly basis.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Hybrid - quarterly onsite visits or as needed
• Monday to Friday 3:00pm - 12:00mn PHT
• HMO with 2 free dependents and other medical reimbursements
• 20 annual leaves + 1 birthday leave
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. 

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.