FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time L1 Helpdesk - System Administrator in Australia (Sydney) office - a certified Great Place to Work®.

This role will be the first line of support for our employees and the hands-on operator for our day-to-day infrastructure. You'll troubleshoot end-user issues across Windows and macOS, manage Active Directory and file services, and keep our office network and servers running smoothly.

What You'll Work With: Windows · macOS · Windows Server · Active Directory · DFS / SMB · FortiGate · FortiAP · Aruba

Reporting to: Head of Security and Infrastructure

Responsibilities:

• Provide L1 support for end users — hardware, OS, applications, access, peripherals
• Onboard and offboard employees: account provisioning, equipment, access, asset tracking
• Manage Active Directory — users, groups, OUs, GPOs (ADUC / ADDC)
• Administer Windows Server environments — file services, DFS, SMB shares, permissions
• Support and maintain Windows and macOS endpoints — imaging, patching, configuration
• Troubleshoot network connectivity at L2 / L3 — VLANs, switching, routing basics, Wi-Fi, VPN
• Maintain office network equipment — firewalls, switches, access points
• Document procedures, runbooks, and knowledge base articles
• Escalate complex issues to L2 / infrastructure teams with clear context
• Track tickets to resolution and meet SLA targets

Candidate profile:

• 2+ years in helpdesk, desktop support, or junior sysadmin roles
• Strong hands-on experience with Windows 10 / 11 and macOS
• Windows Server administration — file shares, DFS, SMB, NTFS permissions
• Active Directory administration — ADUC, ADDC, Group Policy, DNS, DHCP
• Solid L2 / L3 networking fundamentals — VLANs, IP routing, DNS, DHCP, VPN
• Clear written and verbal communication in English
• Customer-focused mindset and structured troubleshooting approach
• The role is available for candidates with permanent work permit in Australia only

Nice to Have:

• Experience with FortiGate, FortiAP, or Aruba switching / wireless
• MDM tooling — Intune, OSQuery, FleetDN, JumpCloud, ManageEngine
• Scripting — PowerShell, Bash
• Identity and SSO platforms — Entra ID / Azure AD, Okta, Keycloak
• Backup and endpoint protection tooling
• Ticketing systems — Jira Service Management, Zendesk
• Certifications — CompTIA A+ / Network+, Microsoft, Apple, Fortinet
• Experience in regulated environments (fintech, financial services)

Our offer:

• A certified Great Place to Work® reflecting our commitment to a positive culture, employee well-being, and support
• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Free access to multiple sports and wellness facilities across the country
• A gift and a day off on your Birthday

Journey to FP Markets:

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!