• Oversee the day-to-day operations of the supermarket to ensure smooth and efficient service.
• Lead, supervise, coach, and motivate supermarket staff to achieve operational and sales targets.
• Ensure exceptional customer service and promptly resolve customer concerns.
• Monitor inventory levels, coordinate stock replenishment, and minimize stock losses.
• Ensure proper merchandising, product display, and store presentation in line with company standards.
• Monitor sales performance and implement strategies to achieve revenue targets.
• Prepare daily, weekly, and monthly operational and sales reports.
• Manage cash handling procedures and ensure financial accountability.
• Ensure compliance with company policies, health and safety regulations, and statutory requirements.
• Coordinate with suppliers and other departments to ensure product availability.
• Conduct regular stock counts and inventory reconciliations.
• Identify training needs and support staff development.
• Maintain a clean, organized, and secure shopping environment

Requirements

• Bachelor's degree in Business Administration, Retail Management, Commerce, Marketing, or a related field.
• Minimum of 3–5 years' experience managing a supermarket, retail store, or similar business.
• Proven experience in inventory management, sales, and team leadership.
• Strong financial and analytical skills.
• Proficiency in Microsoft Office and retail Point of Sale (POS) systems.
• Experience with inventory management software is an added advantage.