Grade Level: L3

Location: Islamabad
Last Date to Apply: 19 July 2026 

What is Stream Head Process Improvement & Management? 

The Stream Head Process Improvement & Management is responsible for defining and driving the enterprise-wide process management and continuous improvement strategy across Enterprise Solution. The role leads a team responsible for business process transformation, governance, process digitization, workflow automation, AI-enabled process optimization, and operational excellence initiatives.

The incumbent will partner with different stakeholders within Enterprise team to redesign business processes, implement intelligent automation solutions and embed a culture of continuous improvement.

The role reports directly to the Head of Digital Transformation & Process Management.

What does the Stream Head Process Improvement & Management do?

Key Responsibilities

• Define and execute the process improvement and operational excellence strategy aligned with Jazz Business objectives.
• Lead and mentor the Process Improvement & Management team, ensuring capability development, performance management, and effective delivery of strategic initiatives.
• Drive enterprise-wide process transformation initiatives by evaluating, redesigning, standardizing, and optimizing end-to-end business processes.
• Establish and maintain enterprise process governance, documentation standards, process repositories, and approval frameworks to ensure consistency and compliance.
• Champion business process re-engineering (BPR) initiatives that simplify operations, improve customer journeys, reduce costs, and enhance operational efficiency.
• Identify opportunities for workflow automation, system enhancements, and digital transformation by collaborating closely with technology and product teams.
• Lead AI-enabled process transformation initiatives by leveraging Generative AI, Intelligent Process Automation (IPA), conversational AI, predictive analytics, and machine learning to enhance productivity, automate knowledge management, and improve operational decision-making.
• Evaluate emerging AI technologies and recommend innovative use cases that create measurable business value across enterprise operations.
• Define and monitor enterprise process KPIs, operational dashboards, and performance metrics to measure business impact and identify improvement opportunities.
• Collaborate with senior leadership to align process transformation priorities with strategic business objectives.
• Lead cross-functional transformation programs from concept to implementation while ensuring governance, stakeholder alignment, risk mitigation, and timely delivery.
• Promote a culture of innovation, continuous improvement, operational excellence, and data-driven decision-making across the organization.
• Ensure compliance with organizational policies, regulatory requirements, and process governance standards.

Key Deliverables:

• Enterprise-wide standardized and optimized business processes.
• Successful delivery of strategic process transformation, automation, and AI initiatives.
• Increased operational efficiency through digitization, intelligent automation, and process simplification.
• AI-enabled solutions that improve productivity, customer experience, knowledge accessibility, and operational effectiveness.
• Comprehensive process repositories, SOPs, governance frameworks, and process architecture.
• Executive dashboards providing insights into process performance, operational KPIs, and transformation progress.
• Measurable improvements in turnaround time (TAT), cost optimization, quality, productivity, customer experience, compliance, and employee efficiency.
• High-performing Process Improvement & Management team with strong functional capabilities.

Requirements

What are we looking for and what does it require to be the Stream Head Process Improvement & Management?

• Proven leadership experience in driving enterprise-wide process transformation and operational excellence initiatives.
• Strong understanding of Business Process Management (BPM), process governance, process re-engineering, and digital transformation.
• Demonstrated experience in leading cross-functional teams and managing multiple strategic initiatives simultaneously.
• Ability to develop transformation strategies that align operational improvements with business objectives.
• Strong analytical mindset with the ability to leverage data, process analytics, and business intelligence to drive decision-making.
• Experience in workflow automation, enterprise systems, digital platforms, and business process optimization.
• Knowledge of AI, Generative AI, Intelligent Automation, Process Mining, Conversational AI, and Machine Learning applications in business operations.
• Ability to identify and implement AI-driven opportunities that improve efficiency, automate repetitive activities, and enhance employee and customer experiences.
• Excellent stakeholder management and executive communication skills with the ability to influence senior leadership.
• Strong commercial acumen with the ability to develop business cases and quantify business value from transformation initiatives.
• Passion for innovation, digital technologies, and continuous improvement.

Experience and Educational Requirements

• Bachelor's degree in Business Administration, Engineering, Computer Science, Information Systems, or a related discipline.
• Master's degree (MBA/MS) will be considered an added advantage.
• 6–8 years of relevant experience in Process Management, Business Transformation, Operational Excellence, Business Analysis, Digital Transformation, or Enterprise Process Improvement.
• Minimum 2–3 years of experience leading teams and managing enterprise-wide transformation initiatives.
• Experience in process automation, enterprise workflow platforms, or large-scale digital transformation programs.
• Certifications such as Lean Six Sigma Green Belt/Black Belt, BPM, PMP, CBAP, Agile, or similar will be considered an added advantage.

Benefits

Why join JazzWorld?

As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitmnet to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.

Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.

As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.

At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.