POSITION SPECIFICATION

TITLE: Case Manager Supervisor

REPORTS TO: Director of Operations  

SUPERVISES:  STOP Case Managers

STATUS:Full-Time/Exempt/Accrual Level FT2

POSITION SUMMARY

The STOP Case Manager Supervisor oversees the team of STOP Case Managers who provide direct casework services to the participants, including intake, initial assessment, and initial placement in community based services, transportation, case planning, case management, and interfacing with Division of Adult Parole Operations (DAPO). The Case Manager Supervisor ensures that each referral is administratively processed within three (3) business days of receipt, and assigns each referred participant to a Case Manager, whose caseload ratio shall not exceed 1 to 50, unless prior written approval is obtained from Division of Rehabilitative Programs (DRP).

STATEMENT OF DUTIES

Responsible for the following:

• Supervise, direct and monitor subordinate staff in all aspects of developing the Case Management Plan (CMP) including: evidence-based assessment, treatment plans, placement, documentation, data submission, and progress of participants through phases of treatment.

• Ensure compliance of Case Management documentation requirements, including CMP files, input into ARMS, and communication with Community Based Providers.

• Ensure each participant referral is administratively processed within three (3) business days of receipt based on information received from CDCR.

• Ensure that individualized CMP for each participant is prepared within forty-five (45) calendar days of placement, and that goals, objectives and target needs are based on assessment(s) results, and are updated monthly.

• Ensure each participant receives initial placement upon release or as defined by referral documents.

• Maintain collaborative relationships evidenced by effective communication with STOP Program Director, CDCR liaisons, subcontracted CBP programs, and STOP participants.

• Provide oversight and monitoring of all STOP record keeping pertaining to Case Management.

• Responsible for the secured storage of participant records and participant case files.

• Supervising tracking of all STOP participants i.e. names, Case Manager assignments, phase Revised February 2018 1 STOP Case Manager Supervisor of program participation

• Additional duties as assigned.

STAFF SUPERVISION 

• Supervises STOP Case Management staff;

• Directly supervise, schedule and train subordinate staff;

• Monitor caseload ratios ensuring the Case Manager to participant ratio does not exceed 1:50

• Assist the Program Manager in performance evaluations for Case Management staff.

MINIMUM QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• Possess a high school diploma or its equivalent AND a minimum of three (3) years of experience working with criminal justice populations

• Case Management experience desired.

 • Experience in a supervisory role an asset. CERTIFICATION

• Must have a valid California driver’s license be eligible for Amity vehicle insurance.

KNOWLEDGE

 • Understanding of causes, symptoms, and effects of substance abuse; appreciation for the behavioral, psychological, physical and social effects of drug abuse.

• Recognition of the importance of individual differences created by personalities, cultures, lifestyles, social networks, and other factors that influence behavior. Demonstrate the ability to apply this knowledge to treatment practices.

• Knowledgeable in the programmatic process and be able to define and identify program methodology, counseling modalities, program design needs,

• Knowledge of contractual requirements of STOP Case Management functions is essential.

• Understand an array of treatment models available to participants, and maintain a current awareness of availability for placement within each treatment paradigm.

• Operational knowledge of MS-Word, Excel, and Access. SKILLS and ABILITIES

• Ability to integrate and align treatment options with institutional recommendations, participant indications, and the results of the evidence-based assessment tool;

• Ability to demonstrate proper attitudes and techniques towards program participants;

• Ability to work co-operatively with a multi-disciplinary team;

• Excellent interpersonal and communications skills; Revised February 2018 2 STOP Case Manager Supervisor

• Ability to effectively supervise a large team of Case Managers; and,

• Ability to work constructively with diverse people and with parties that may have divergent perspectives and interests.

PROFESSIONAL and ETHICAL RESPONSIBILITIES 

• Ensure that excellence and integrity are applied to professional responsibilities in order to provide optimal services to participants;

• Understand and appropriately apply Amity policies and procedures, and adhere to agency- wide practices and regulations;

• Demonstrate ethical behavior in order to maintain professional standards and safeguard the participant;

• Participate in community building activities as appropriate to position; • Protect program participants’ health, safety, welfare, and confidentiality of records and participant information;

• Demonstrate proper attitudes and techniques towards program participants and subordinate staff; and,

• Model professionalism, effective work habits and responsible living.

TRAINING and CONTINUING EDUCATION

• Within 90 days of hire, personnel file shall document evidence of participation in the following trainings:

▪ Employee Orientation

▪ CPR Certification, First Aid Certification and an annual Tuberculosis (TB) test

▪ Motivational Interviewing

▪ Sexual Harassment Prevention

▪ Emergency Procedures

▪ Confidentiality (Title 42 Code of Federal Regulations (CFR) Part 2)

▪ Health Insurance Portability Accountability Act (Title 45 CFR Part 164)

▪ Signed acknowledgement of Drug Free Workplace policy ▪ Signed CDCR Prison Rape Elimination Policy (PREA) form

• Participate in bi-annual in-service training regarding the background and purpose of the STOP, CDCR policies and procedures, the principles of evidence-based programming, the application of any STOP forms, and the characteristics of the services offered.

• Participate in relevant trainings regarding administering and scoring of assessments i.e. Addiction Severity Index, TCU, as well as community based rehabilitation modalities, clinical information and best practices;

• Participate in other training as assigned.