As a Senior Site Reliability Engineer at Filevine, you will be a well-rounded reliability leader
embedded with a cross-functional team — and a primary driver of Observability excellence. You
bring broad, deep SRE expertise across the full software development lifecycle, and you bring
mastery in making complex systems visible, understandable, and actionable through best-in-class
monitoring, alerting, incident management, and platform tooling.
You will establish and own the observability posture for your team’s systems, serve as an
authoritative voice for reliability, and invest meaningfully in the engineers around you. As you ramp
up and gain context in the Filevine environment, you’ll grow into increasingly impactful work —
taking on mission-critical objectives that build out and improve our autonomous, observable
systems while cementing your reputation as an exceptional engineer who designs and maintains
systems that perform reliably at enterprise scale.

Own and continuously advance the observability strategy for your team — including
monitoring, alerting, dashboards, distributed tracing, log aggregation, and SLI/SLO/SLA
frameworks.
• Lead incident management end-to-end: detection, triage, communication, resolution, and
blameless post-mortems that drive lasting improvements.
• Serve as a Reliability Engineering leader on your team — providing strong technical
leadership, sound judgment, and a clear voice on reliability across the SDLC.
• Design and maintain autonomous systems for building, deploying, testing, and operating all
Filevine products with minimal human intervention.
• Continuously enhance CI/CD pipelines, automation scripts, playbooks, and tooling to reduce
toil and accelerate resolution time.
• Proactively identify and resolve gaps in system availability, performance, and security while
defending overall security posture.
• Mentor engineers — dedicating meaningful time to growing those around you, sharing
knowledge proactively, and leaving people more capable than before.
• Document processes, architecture, procedures, and best practices; take full ownership of
documentation for the technologies in your domain and actively close gaps for fellow SREs.
• Participate in 24/7 on-call rotation for production support and emergency response;
communicate clearly with technical and management stakeholders at all levels.
• Build roadmaps for the technologies and workflows you own, giving the team a clear direction
for ongoing improvement.

This role places particular emphasis on Observability and Incident Management. The ideal
candidate will bring hands-on, expert-level experience in these areas:

 

• Deep, practical experience with New Relic — or a comparable enterprise observability
platform (e.g., Datadog, Dynatrace, Grafana/Prometheus) — including dashboarding, alerting,
APM, infrastructure monitoring, and log management.
• Proven ability to design and implement comprehensive observability strategies: defining
meaningful SLIs and SLOs, building actionable alert hierarchies, and instrumenting services
for full-stack visibility.
• Strong incident management discipline: structured on-call practices, runbooks, escalation
paths, stakeholder communication under pressure, and rigorous post-incident review.
• Experience integrating observability tooling into CI/CD pipelines to surface reliability signals
earlier in the development lifecycle.
• Ability to translate complex system behavior into clear, consumable signals for both technical
teams and non-technical stakeholders