About this Sr Business Systems Analyst - ServiceNow role at Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We are looking for a Senior Business Systems Analyst - ServiceNow to join our team. This is a Remote US role, reporting to the Sr. Program Manager, People Operations in the People Systems department. In this role, you will lead ServiceNow HR Service Delivery (HRSD) and Workplace Service Delivery (WSD) projects to support and scale the company. You will enhance processes and design scalable solutions that provide a strong foundation for growth by nurturing culture and supporting our operational infrastructure.
What you’ll do (Role Expectations)
- Partner with leaders and end-users to gather requirements and design scalable solutions that align with shifting business priorities
- Lead the end-to-end lifecycle of HRSD and WSD projects, enhancements, and process redesigns from conception to completion
- Execute no-code and low-code configurations, including Flow Designer workflows, HR services, and system notifications
- Coordinate seamlessly between IT and business partners while developing rigorous test plans to ensure bug-free delivery
- Leverage data analysis to identify system issues, categorize defects, and strategically prioritize future enhancements
Who You Are (Success Profile)
- You thrive in ambiguity, comfortably navigating dynamic environments and building the path forward to turn uncertainty into meaningful results.
- You act like an owner, bringing a strong bias for action and seamlessly navigating between high-level operational strategy and hands-on execution.
- You are a natural problem-solver who is energized by tackling complex challenges because you know solving hard problems delivers the highest impact.
- You are a high-trust collaborator who is ambitious for the team, fostering a culture of trust through transparent, respectful, and clear feedback.
- You are a dedicated learner with a growth mindset, actively seeking feedback to continuously evolve as a professional and a teammate.
What We’re Looking for (Minimum Qualifications)
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 3+ years of experience implementing ServiceNow HRSD, WSD, or other solutions in a live production environment
- 3+ years of HRIS experience across the full software development life cycle, including system analysis, process design, testing, implementation, and documentation
- Proficiency in ServiceNow HR Agent Workspace, Flow Designer, Now Assist, and the Workplace suite
What Will Make You Stand Out (Preferred Qualifications)
- Strategic thinking mindset with the ability to translate complex requirements into scalable roadmaps aligned with evolving business priorities
- Proven track record of driving HRSD and WSD initiatives and process improvements from initial conception through to successful completion
- Strong analytical skillset with the ability to leverage data insights to prioritize enhancements and deliver high-quality systems
#LI-Remote #LI-RL2
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
