We're hiring a Patient & Site Operations Coordinator to support our rapidly scaling network of Spravato® (esketamine) treatment clinics across the United States. This is a unique opportunity to work within an innovative, fast-growing business model that operates remotely while overseeing in-person clinical operations at partner sites nationwide.

This role is the operational backbone of our network — ensuring patients move smoothly through scheduling, intake, dosing sessions, and follow-up across multiple sites, while keeping each location compliant and running efficiently for clinicians and patients alike. This is a hands-on, detail-driven role best suited for someone who has already worked inside a Spravato clinic and understands the specific rhythm, compliance requirements, and patient flow unique to esketamine treatment programs — and who's ready to apply that expertise at a multi-site, network level.

What You'll Do

• Support day-to-day operations across a growing network of Spravato treatment sites, including scheduling, session flow, and patient throughput for cohorts of patients at multiple locations

• Coordinate intake logistics, insurance prior authorization tracking, and REMS-required documentation across sites

• Serve as a point of contact for patients regarding scheduling, session prep, and program questions

• Monitor and ensure all existing sites in the network remain compliant with Spravato REMS program requirements, flagging gaps and partnering with site teams to resolve them

• Manage supply inventory tracking (Spravato stock, monitoring equipment) and reorder logistics across sites

• Track patient outcomes data and session completion rates across the network for program reporting

• Collaborate with the site setup team, revenue cycle management team, and clinical operations to escalate patient needs and execute on any necessary workflow changes 

• Use your day to day experience to inform discussions with Product as we build out new systems and features to support our growing network

• Troubleshoot day-of operational issues (no-shows, scheduling conflicts, adverse events escalation) remotely and in real time

• Support onboarding of new clinicians or partner sites into existing Spravato operational workflows as the network scales
  
  

Required Qualifications

• Minimum 2+ years of hands-on operations experience specifically within a Spravato® (esketamine) clinic 

• Demonstrated understanding of REMS compliance requirements and esketamine-specific monitoring protocols

• Strong organizational and multitasking skills, with proven ability to manage multiple patients/sessions/sites simultaneously

• Comfort working remotely while coordinating real-time operations at in-person clinical sites

• Comfort with EHR systems, scheduling platforms, and insurance prior-authorization workflows

• Excellent communication skills, both patient-facing and inter-team

• High attention to detail and reliability with documentation and compliance protocols
  
  

Preferred Qualifications

• Experience with multi-site or multi-clinician Spravato operations

• Familiarity with behavioral health or psychiatric outpatient settings beyond Spravato specifically

• Experience training or onboarding new staff into clinical operations workflows

• Experience working remotely in a fast-scaling, multi-location healthcare operations role

What We Offer