Join Mercier Consultancy as a Spanish Speaking Customer Service Representative and take your career to new heights in beautiful Greece! With a relocation package included, this is an exceptional opportunity to work in a vibrant environment while assisting our Spanish-speaking customers from anywhere in Greece.

In this role, you will provide outstanding support and service to our clients, ensuring their inquiries and issues are resolved effectively. Your proficiency in Spanish will be crucial in delivering tailored assistance to enhance customer satisfaction.

Responsibilities

• Respond to customer inquiries in Spanish through multiple channels, including phone, email, and chat
• Resolve customer complaints and issues promptly and efficiently
• Document all interactions accurately in our customer relationship management (CRM) system
• Offer product knowledge and support to customers
• Work collaboratively with team members to improve service delivery
• Solicit and record customer feedback to inform service improvements
• Engage in training sessions to stay informed about product updates and company policies

Requirements

• Fluent in Spanish and English, both written and verbal
• Excellent communication and interpersonal abilities
• Previous experience in customer service is preferred
• Ability to handle multiple tasks and prioritize effectively
• Strong attention to detail and organizational skills
• Passionate about delivering exceptional customer service
• Experience with CRM software is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...