We are looking for a dedicated Site Lead to join the Odeko family! As a Site Lead, you will oversee the daily operations of a warehouse facility independently, without an onsite General Manager. You will be responsible for managing the Profit & Loss (P&L) of the site, ensuring operational excellence, financial performance, and high levels of customer satisfaction. This role requires a strategic thinker with strong leadership skills and the ability to manage a diverse team. 

Key Responsibilities:

Operational Management: 

• Oversee daily operations to ensure timely and accurate delivery of products and services
• Monitor and manage delivery schedules, routes, and logistics to maximize efficiency and minimize costs.
• Implement and enforce standard operating procedures (SOPs) to maintain high service standards.
• Coordinate and lead the Picking, Packing, Routing, and Dispatching activities.
• Utilize systems (Netsuite, RF Smart, Shopify, Hubspot) to troubleshoot, deep dive issues, and streamline processes.
• Innovate on processes to drive improvement.

Team Leadership:

• Lead, mentor, and develop a team of warehouse associates and delivery drivers.
• Conduct regular performance reviews and provide feedback and training to enhance team performance.
• Foster a positive and collaborative work environment.
• Maintain health and safety standards within the area and promote a positive culture on site.
• Carry out leadership responsibilities in accordance with the organization's policies and procedures.

Customer Service:

• Address and resolve customer inquiries, concerns, and complaints promptly and effectively.
• Ensure high levels of customer satisfaction by maintaining strong communication and service quality.
• Implement strategies to improve customer experience and retention.

Financial Management:

• Manage the Profit & Loss (P&L) for the site with oversight from the Regional Director, ensuring financial targets are met.
• Develop and manage the site budget, including labor, equipment, and material costs.
• Analyze financial data to identify areas for cost reduction and operational improvement.

Reporting and Analysis:

• Prepare and present regular reports on operational performance, key metrics, and KPIs.
• Analyze data to identify trends, inefficiencies, and opportunities for improvement.
• Develop and implement action plans based on analytical insights.

Compliance and Safety:

• Ensure compliance with all relevant regulations, including health and safety standards.
• Implement and maintain safety protocols for delivery operations.
• Conduct regular safety audits and training sessions.

Cross-Functional Collaboration:

• Internally interface with cross-functional partners including Supply Chain, Engineering, Customer Service, and Revenue.

Qualifications:

• High School diploma or equivalent.
• Basic technical skills and the ability to learn the Odeko technology platform.
• Able to lift packages (up to 50 lbs.) numerous times in a given shift.
• Independent problem solver who is passionate about customer service.
• The ability to thrive in a fast-paced environment.
• Ability to work 2nd and 3rd shift.
• 5+ years of people leadership experience.

Preferred Qualifications:

• Education beyond High School, and/or prior experience managing employees.
• Experience in Lean, Six Sigma, Kaizen, Continuous Improvement.
• Experience operating forklifts and other powered industrial lifts.
• Bi-lingual (English/Spanish).
• Tech savvy and adaptable to new technological processes.
• Experience with onboarding, hiring, and training new employees.

Working Conditions:

• This position is based in a warehouse environment.
• Must be able to lift and carry items up to 50 lbs.

Compensation for this role is between $75,00 - $85,000