About this Showroom Sales Manager role at UMI Stone/Opustone
OVERVIEW
The Sales Manager is responsible for leading the daily sales operations of the showroom while driving revenue growth, delivering an exceptional customer experience, and developing a high-performing sales team. This role oversees showroom sales activities, coaches and mentors sales associates, ensures operational excellence, and partners with leadership to achieve sales goals and business objectives.
Key Responsibilities
- Lead the day-to-day sales operations of the showroom and ensure a best-in-class customer experience.
- Coach, mentor, and develop showroom sales associates to achieve individual and team sales goals.
- Monitor sales performance, open orders, quotes, and customer follow-up to maximize conversion and revenue.
- Train and onboard new sales team members on products, sales techniques, company processes, and customer service standards.
- Establish sales priorities and ensure consistent execution of company policies and procedures.
- Approve pricing, discounts, and promotions within established guidelines.
- Resolve customer concerns and escalate issues as appropriate to ensure customer satisfaction.
- Partner with the Regional Sales Manager to develop sales strategies, forecast sales performance, and identify growth opportunities.
- Maintain showroom presentation standards and ensure the showroom is clean, organized, and fully merchandised.
- Coordinate with operations, warehouse, shipping, and customer service teams to ensure a seamless customer experience.
- Build and maintain relationships with designers, builders, fabricators, contractors, and other key customers.
- Represent the company at networking events, industry functions, and customer meetings as needed.
- Manage scheduling, staffing, performance coaching, and ongoing development of showroom employees.
- Perform other duties as assigned.
Preferred Qualifications
- 3–5+ years of sales leadership experience, preferably within the stone, tile, flooring, building materials, or home design industry.
- Demonstrated success leading and developing high-performing sales teams.
- Strong leadership, coaching, and communication skills.
- Excellent customer relationship management and conflict resolution abilities.
- Strong organizational skills with the ability to prioritize multiple projects.
- Proficiency with CRM systems and Microsoft Office.
- Valid driver's license and ability to travel locally as needed.
Skills
- Sales Leadership
- Customer Relationship Management
- Team Development
- Sales Coaching
- Business Development
- Negotiation
- Communication
- Problem Solving
- Organization & Time Management
- Operational Leadership
BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.
