Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C005013

Role Duties and Responsibilities

Technical Documentation

• Develop, maintain, review, and update technical and operational documentation.
• Create and maintain Standard Operating Procedures (SOPs), Agency Instructions (AIs), operational runbooks, implementation guides, service documentation, and process documentation.
• Ensure documentation is accurate, consistent, version-controlled, and aligned with organizational standards.
• Work closely with technical teams to capture and document operational processes and technical procedures.
• Support documentation for new services, operational changes, and continuous improvement initiatives.
• Maintain document repositories and ensure documentation remains current.

Service Management Support

• Provide day-to-day administrative support to Service Delivery Managers.
• Prepare operational reports, dashboards, presentations, and service review materials.
• Support service governance activities and maintain operational records.
• Coordinate routine operational activities across multiple stakeholders.
• Track operational actions and follow up to ensure timely completion.

Financial & Resource Coordination

• Support budget planning, expenditure tracking, and cost monitoring.
• Assist with financial reporting and budget variance analysis.
• Maintain resource allocation plans and track effort (hour) allocation across services and initiatives.
• Produce regular resource utilization and capacity reports.

Change Management

• Create, update, and track Change Requests (CRQs) in accordance with established ITSM processes.
• Coordinate change approvals and ensure all required information and documentation are completed.
• Monitor change progress and communicate status to relevant stakeholders.
• Maintain accurate change records and reporting.

Operational Coordination

• Assist with coordinating operational tasks and activities across technical teams.
•  Support task scheduling, tracking, and follow-up.
• Help coordinate activities managed through task management tools.
• Provide general administrative and coordination support for service-related initiatives.
• Provide administrative support for planning and coordination activities associated with operational projects and service improvement initiatives

Essential Skills, Experience and Certifications

• Experience in service management, operations support, PMO support, or a similar coordination role.
• Excellent technical writing and documentation skills.
• Strong organizational and administrative abilities with exceptional attention to detail.
• Experience with budget tracking, expenditure control, and resource (hour) allocation.
• Familiarity with IT Service Management (ITSM) processes, particularly Change Management.
• Experience creating and managing Change Requests (CRQs).
• Advanced knowledge of Microsoft Office, especially Excel, Word, and PowerPoint.
• Experience with ServiceNow, Jira, Azure DevOps, or similar ITSM/project management tools is an advantage.
• Strong written and verbal communication skills in English.
• Ability to manage multiple priorities while maintaining high-quality documentation and operational records.
• Knowledge of ITIL principles and service management best practices.
• Experience working within infrastructure, cloud, or managed services environments.
• Experience developing technical procedures, operational standards, or knowledge base content.
• Familiarity with service governance, reporting, and operational compliance.

Working Location

• Braine-l'Alleud, BE

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance