Service Desk Agent

Required Technical Skill Set

Service Desk Support

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Knowledge on End User Computing Devices (Laptop / Desktop / VDI)

Ability to provide technical support over the phone

Excellent Oral and Written Communication skills

Hands on Experience on resolving customer issues related to the infrastructure

Assist with support of network connectivity, PCs, and VPN connectivity

Experience on Remote Desktop Client Software’s

Ability to resolve and or provide work around

Anticipate customer needs and proactively identifies solutions

Enthusiastic Maintain high customer / end user satisfaction

Strong in Communication skills and inter-personal skills.

Should have good experience in troubleshooting hardware issues for both desktops and laptops.

Should have experience in Active Directory and desktop engineering

Hands on experience on VMware and VDI troubleshooting.

Languages Support:

Good-To-Have

Ability to think around problems and come up with creative solutions

Service Now Ticketing Tool Knowledge

Microsoft Certification