About this Senior Technical Training Analyst role at NICE
NICE · Onsite · USA – Santa Clara, CA
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, case management and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading.
Job Description
The Trainer is responsible for delivering training, developing training plans, and partnering with Internal resources to create and update training materials. The ideal candidate will be a confident public speaker who is self-driven to stay up to date on the latest tools and best practices for product training.
Essential Duties And Responsibilities:
- Deliver Online instructor led training to customers
- Develop and coordinate training schedules
- Assess training needs
- Conduct customer surveys and interviews
- Consult with other trainers, managers, and leadership
- Support the conceptualization and development of training materials
- Communicate training needs and online resources as appropriate
- Create training strategies, initiatives, and materials
- Review, test, and provide feedback on training materials
- Provide accurate and timely training reports
- Facilitate customer training and onboarding using approved materials
- Document customer performance and outcomes of training
- Coordinate and monitor enrollment, schedules, costs, and equipment
- Travel as needed
Basic Qualifications:
- Must have 5-7 years of experience as a Technical Trainer
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Good interpersonal skills and communication with all levels of management
- Able to multitask, prioritize, and manage time efficiently
- Excellent verbal and written communication skills
- Able to analyze problems and strategize for better solutions
- Familiar with Training systems and best practices
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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