JOB DESCRIPTION:

We are looking for Senior Salesforce Developer with 8+ years of experience.

Must-Have:

1. Design, develop, and implement solutions on the Salesforce Service Cloud platform
2. Build customized solutions using:

• Apex (triggers, classes, batch jobs)
• Lightning Web Components (LWC) / Aura Components
• Visualforce (where applicable)

1. Configure standard Service Cloud features

• Case Management
• Omnichannel routing
• Knowledge Base
• Service Console
• Entitlements & Milestones

1. Implement automation using: 

• Flows   
• Process Builder (Legacy Support) 
• Approval Process 

1. Airline Domain Knowledge 
2. Developer Salesforce Certification 
3. Salesforce Integration experience 

• Rest APIs 

• Salesforce inbound and outbound integrations 
• Handling Authentication methods (OAuth, named credentials) 

Good-to-Have: 1. Salesforce Admin and developer certifications (PD1)

Responsibilities:

Participate in solution design, Development, Testing, Deployment, Support, and maintenance .

Customize page layouts, validation rules, workflows, and reports

Implement automation using:

• Flows (Flow Builder)
• Process Builder (legacy support)
• Approval Processes

Data management and security:

• Handle data migration, data quality, and data integrity 
• Implement role hierarchies, profiles, permission sets, and sharing rules 
• Ensure compliance with data security and governance standards

Testing and Deployment effectiveness: 

• Develop unit tests and ensure high code coverage
• Conduct system testing, UAT support, and defect resolution 
• Manage deployments using CI/CD pipelines (e.g., Copado, Git, Jenkins, Azure DevOps)

Collaborate with customer and onsite/offshore team to do thorough impact analysis and to provide solutions accordingly

Good analytical and communication skill to Collaborate with Client and offshore team.