Client Relationship & Strategic Advisory

• Own the relationship with key client stakeholders at every level, from engineering leads to executive sponsors.

• Conduct regular business reviews to stay ahead of evolving client needs, project health, and strategic direction.

• Act as the client’s advocate inside 3Pillar—ensuring delivery teams are aligned with what the client actually needs, not just what’s scoped.

• Bring a point of view on how technology, AI, automation, and emerging technologies can help clients solve problems, accelerate delivery, or unlock new product/business opportunities

• Understand client business objectives deeply enough to proactively recommend solutions, not just respond to requests.

• Work with solution architects and delivery managers to shape technical proposals that solve real business problems.

Account Growth & Business Development

• Identify and pursue expansion opportunities within existing accounts—upselling, cross-selling, and introducing new 3Pillar services and offerings.

• Identify and pursue new logo opportunities leveraging our offerings in combination with industry focus

• Partner with the sales organization to develop and execute account growth strategies.

• Build and maintain account plans that map client objectives to 3Pillar capabilities.

• Prepare and present proposals, SOWs, and other engagement documentation.

• Spot risks early and develop strategies to address them before they become retention issues.

Delivery Partnership

• Maintain visibility into all active projects across your accounts by staying in close partnership with your delivery counterpart

• Collaborate with delivery managers and technical leads to ensure projects land well and clients stay satisfied.

Market Awareness & Reporting

• Stay current on industry trends, competitive dynamics, and emerging technologies—particularly the evolving AI and GenAI landscape and its practical applications in software development and consulting.

• Feed market insights and client feedback back to internal teams to improve our offerings.

• Track and report on account metrics including revenue, pipeline, project status, and client satisfaction.

• Provide accurate forecasts and pipeline updates for your portfolio.

• 10+ years of experience in technology consulting (or related), with at least 5 years with revenue-generating responsibilities.

• A track record of retaining and growing client accounts

• Strong understanding of software development lifecycles (SDLC) and delivery methodologies.

• Hands-on comfort with AI tools (e.g., ChatGPT, Claude, Copilot, or similar) in your daily work—you use them, not just talk about them.

• Experience with nearshore and/or offshore delivery models.

• Excellent communication, presentation, and negotiation skills—comfortable in a room with engineers and equally comfortable with executives.

• Analytical mindset with strong problem-solving skills.

• Self-directed and accountable, able to manage multiple accounts in a fast-paced environment.

• Proficiency with Salesforce

• Experience working with mid-size to large enterprise clients.

• Familiarity with consulting frameworks or methodologies (e.g., value-based selling, solution selling).

• Domain expertise in healthcare, financial services or media