Qiddiya Investment Company (QIC) is developing one of the region’s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, property portfolio plays a critical role in supporting Qiddiya’s workforce and includes integrated residential, retail, leisure, and F&B facilities. As the portfolio is expected to expand to approximately 13,000 residential units by 2030, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high‑quality living environments.

The Senior Manager - Soft Services is responsible for leading, coordinating, and governing the delivery of soft facilities management services within the portfolio, ensuring a safe, resident‑focused, and high‑quality living environment across mobilisation, launch, and steady‑state operations.

The role acts as the client‑side owner and integrator for soft services, ensuring that service partners deliver consistent, compliant, and cost‑effective services aligned with approved standards, policies, and performance expectations. Working under the strategic direction of the Facilities Management Senior Manager, the Soft Services Manager translates operational strategy into day‑to‑day service excellence, operational stability, and continuous improvement.

Applications close on 12 July 2026.

Key Responsibility:

• Proven experience in soft FM mobilisation and operations within large-scale residential, mixed-use, or hospitality environments
• Strong knowledge across soft services including security, landscaping, cleaning, waste management, and pest control
• Experience supporting handover, acceptance, and commissioning to ensure assets are operationally ready, safe, and resident-ready
• Ability to establish operating models, define service interfaces, and manage cross-functional integration
• Experience managing service providers, including KPIs, SLAs, audits, inspections, and corrective action plans
• Strong understanding of governance, escalation pathways, and compliance management
• Exposure to launch and early-life stabilisation, including resolving operational issues post go-live
• Strong focus on resident experience, community engagement, and service quality standards
• Ability to coordinate across multiple stakeholders and service streams to avoid gaps or overlap
• Experience with operational systems, reporting, and data-driven performance management
• Proven track record in driving continuous improvement, efficiency, and scalable operations

Requirements

• Bachelor’s degree in Facilities Management, Engineering, Hospitality Management, Property Management, Business Administration, or relevant experience.
• Minimum 9+ years of relevant experience in soft services, facilities management, residential operations, hospitality, or community‑focused environments.
• Demonstrated experience in pre-opening / mobilization / transition for large residential, hospitality, mixed-use, campus, or workforce accommodation assets.
• Proven track record managing Soft FM Operations and outsourcing models with multiple vendors.
• GCC / Saudi experience and working knowledge of local compliance frameworks is a strong advantage.
• Facilities Management or built‑environment–related certification (e.g., IFMA, BIFM, RICS, or equivalent) – desirable.
• Health & Safety or compliance‑related certification (e.g., NEBOSH, IOSH, or equivalent) – desirable.
• Service management or quality certification (e.g., ISO, Six Sigma, Lean, or equivalent) – advantageous.

Benefits

Comprehensive benefits package