About this Senior Manager, Digital Product Management-Service role at Scout Motors
Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.
But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.
The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.
At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.
Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!
Overview
Join an iconic brand that is set to redefine the pick-up truck and rugged SUV marketplace. As a Senior Manager, Digital Product Management, you will lead a team of Product Managers responsible for delivering digital products that power Scout's Aftersales ecosystem.
You will be responsible for driving product execution, aligning cross-functional stakeholders, developing your team, and ensuring Scout delivers scalable digital capabilities that support exceptional customer and service experiences.
This role is ideal for a product leader who thrives in ambiguity, and has a proven track record building products, teams, and operating models from 0-to-1 in fast-paced, high-growth environments.
What you’ll do
Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
Team Leadership & Product Delivery
- Hire, lead and develop a team of Product Managers responsible for Scout's Aftersales digital product portfolio.
- Establish operational objectives, priorities, and execution plans that align with organizational goals and product strategy.
- Drive delivery across multiple product domains while balancing competing priorities, dependencies, and resource constraints.
Portfolio Execution
- Oversee a portfolio of products supporting service and aftersales operations.
- Ensure priorities, roadmaps, and delivery plans remain aligned across the portfolio.
- Monitor product performance and drive continuous improvement through data-driven decision making.
- Identify risks, dependencies, and execution challenges and proactively drive resolution.
Cross-Functional Leadership
- Partner closely with Engineering, Aftersales Business, Retail Operations, Customer Support, Regulatory Affairs, and IT teams to deliver business outcomes.
- Influence stakeholders across multiple functional areas and build alignment around product priorities and delivery plans.
- Lead complex discussions involving competing business needs, technical constraints, and operational considerations.
- Serve as a trusted advisor on digital service and aftersales capabilities.
Operational Excellence
- Oversee successful rollout, adoption, and support of digital products across Scout service operations and retail locations.
- Establish performance metrics, business KPIs, and reporting mechanisms to measure product effectiveness and customer value.
- Drive improvements in operational efficiency, service processes, and user experience through digital solutions.
Product Execution
- Translate long-term product strategy into actionable roadmaps and release plans.
- Ensure Product Managers maintain clear product requirements, priorities, and stakeholder alignment.
- Drive execution from concept through launch and ongoing optimization.
- Maintain focus on customer needs, business value, scalability, and operational readiness.
Location & Travel Expectations:
- This role will be remote.
- Applicants should expect that the role may require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
What you’ll bring
We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:
- 10+ years of Product Management experience, including ownership of complex enterprise-scale products and platforms.
- 3+ years of people leadership experience managing Product Managers or cross-functional product teams.
- Experience in leading 0-to-1 product development initiatives and launching new digital platforms in environments with evolving requirements and limited precedent.
- Experience managing multiple products or product portfolios simultaneously.
- Direct to consumer aftersales experience is a plus.
- Automotive, mobility, or enterprise service operations experience strongly preferred.
Technical Expertise:
- Strong understanding of system architecture, APIs, and cloud technologies.
- Demonstrated success delivering digital platforms supporting Aftersales, Service Operations, Warranty, Parts or other enterprise business functions.
Leadership & Skills
- Proven ability to lead teams through ambiguity and establish direction in evolving environments.
- Demonstrated ability to challenge conventional thinking, identify creative solutions, and drive innovation in complex business and technology environments.
- Strong stakeholder management and influencing skills across multiple business functions.
- Experience balancing strategic objectives with tactical execution.
- Excellent communication, organizational, and decision-making skills.
- Data-driven approach to product management and operational performance.
Education:
- Bachelor's degree in Computer Science, Engineering, or a related field. MBA or advanced technical degree preferred.
What you'll gain
The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:
- Competitive insurance including:
- Medical, dental, vision and income protection plans
- 401(k) program with:
- An employer match and immediate vesting
- Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
- Corporate Vehicle Program with:
- Eligibility for 1 assigned vehicle
- A mobility stipend
Pay Transparency
This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.
Initial base salary range = $160,000.00 - $192,500.00
Initial California base salary range = 176,000 - $211,750
Internal leveling code: M7
Notice to applicants:
- To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
- Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
- Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
- Residing in New York City: This role is not eligible for remote work in New York City.
Equal Opportunity
Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.
