🌟 About the Role

We’re looking for a strategic, proactive, and results-driven Senior Business Development Manager to lead and elevate our Client Engagement initiatives. In this role, you’ll own key client relationships and partner with executive stakeholders to maximize account retention, drive revenue growth, and ensure an outstanding client experience.

This is an excellent opportunity for a seasoned professional who excels at high-level relationship building, strategic problem-solving, and driving cross-functional collaboration in a fast-paced environment.

🤝 What You’ll Do

Client Relationship & Account Management

• Serve as the primary strategic partner and escalation point for key client accounts, ensuring long-term satisfaction and high-touch support
• Lead and facilitate client meetings, check-ins, and follow-ups
• Analyze and synthesize complex client performance data, feedback, and market trends to deliver actionable insights and strategic recommendations.
• Oversee cross-functional alignment, partnering closely with internal leadership (Implementation, Production, Sales, Marketing, Engineering) to streamline operations and resolve critical client challenges.

Growth & Retention

• Cultivate and strengthen strategic client relationships through proactive, high‑value engagement
• Monitor and analyze key metrics (usage, satisfaction, engagement) to identify risks and opportunities
• Oversee renewal processes with relevant data and documentation
• Partner with marketing to identify and develop clients suited for testimonials, case studies, and thought‑leadership initiatives
• Collaborate with onboarding and implementation teams to ensure seamless transitions and long‑term client success
• Drive growth within existing accounts by identifying cross‑sell and upsell opportunities aligned with client needs
• Synthesize and communicate client feedback to influence product, service, and process improvements
• Contribute to internal documentation and reporting for continuous improvement

Requirements

✅ What We’re Looking For

• Bachelor’s degree in Game Design, Business, Product Management, or a related field (MBA or equivalent experience is a plus).
• 7 to 10+ years of progressive experience in sales, project management, account management, or business development, preferably in a solutions-oriented environment.
• Familiarity with CRM software (e.g., Salesforce, HubSpot).
• Located the US West Coast / Pacific Time Zone.
• Highly organized with strong attention to detail and follow-through.
• Experience with project management is a plus.
• Ability to build networks and develop relationships across different markets.
• Exceptional verbal and written communication and presentation skills.
• Proactive problem-solver with the ability to navigate ambiguity and manage high-pressure situations.
• Strong sense of accountability and dependability, with the ability to work both independently and as part of a team.

Benefits

As this is a remote position, benefits may vary depending on the employing entity and the candidate’s country/state of residence.

Please note that only shortlisted candidates will be contacted due to the high volume of applications.

Keywords Studios is committed to fair and ethical hiring practices. We expect candidates to conduct themselves with honesty and to participate in all applications and interviews independently, presenting their own knowledge and experience. Candidates should refrain from using AI assistance or third-party tools or services that could influence, capture, or otherwise interfere with the authenticity of the assessment process.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice/ .

• Role Information: EN
• Studio: Keywords Studios
• Location: Americas, United States
• Area of Work: Client Engagement
• Service: Sales
• Employment Type: Permanent, Full Time
• Working Pattern: Remote