Job Title: Senior Salesforce - Service Cloud Consultant

Key Skills: Salesforce, Cloud

Location: Brazil

Mode: Remote

We at Coforge are hiring Senior Salesforce - Service Cloud Consultant with the following skill set.

Key Responsibilities

• Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management;
• Customize & Integrate using Apex, LWC, and platform tools to meet business requirements;
• Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture;
• Enable DevOps by managing version control, pipelines, and automated deployments with Copado;
• Support & Train users, ensuring adoption, data integrity, security, and compliance;
• Stay Current with Salesforce releases and emerging capabilities.

Required Skills & Qualifications

• Proven experience implementing Salesforce Service Cloud and Chat solutions across commercial and consumer contexts;
• Strong understanding of CRM processes, omni-channel case routing, and chat deflection strategies;
• Hands-on experience with Copado or equivalent Salesforce DevOps platforms;
• Salesforce Certifications (Service Cloud Consultant, Omni-Channel Supervisor, Chat Specialist) strongly preferred;
• Ability to lead solutioning efforts and provide strategic guidance beyond code delivery. 

Preferred Skills:

• Experience with Agentforce, Data Cloud, and other advanced Salesforce products;
• Familiarity with large-scale Salesforce migrations and multi-cloud integrations;
• Ability to work effectively with onshore and offshore teams;
• Prior consulting or partner-side experience with Salesforce delivery.

Posted On: 14-07-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.