Business Process Analyst - 12 MONTH CONTRACT

Location: Vilnius, Lithuania (hybrid environment, 2 days a week in office)

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. 

Meet Nuvei, Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration. 

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey! 

Your mission:

Drive end-to-end sales process optimization by diagnosing inefficiencies, designing streamlined future-state workflows, and translating business needs into functional requirements for dedicated delivery teams. Additionally, support the CRM roadmap and data management strategy through sales activity analysis, implementation, audit completion, documentation, and user training. 

Key Responsibilities: 

• Map AS-IS and design TO-BE processes by identifying inefficiencies, bottlenecks, and gaps across the sales cycle. 

• Analyse pipeline & client data to identify process and/or data breaks. 

• Translate business requirements into clear functional specifications. 

• Own and maintain a process improvement backlog, prioritizing initiatives in alignment with key stakeholders. 

• Run discovery sessions with key stakeholders to understand pain points and align on improvement initiatives. 

• Serve as the primary point of contact for process-related queries, ensuring timely resolution and escalation where needed. 

• Create user guides and train the sales team on process changes. 

Requirements: 

• 2-4 years of experience as a Business Analyst, Sales Ops, or Process Improvement specialist. 

• Proficient in business process modelling notation (BPMN) and visual mapping tools. 

• Strong foundational understanding of CRM structural concepts (experience working with Salesforce is a strong plus). 

• Fluent in English and Lithuanian is a must. 

• Strong communication and stakeholder management skills. 

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.  

Requirements

Benefits

• Competitive holiday allowance
• Group Insurance Benefits
• Flexible working model
• Employee Assistance Program

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.

The salary range for this role is between 47k - 65K EURO per annum.