Sales Support Specialist – ICBD

Fort Lauderdale, FL (Full time/ Remote)

Who We Are 

ICBD is a robust business incubator focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond. 

ICBD manages a growing portfolio of high-performance businesses united by a shared commitment to people, operational excellence, and long-term value creation. But we're not just building businesses—we're building a legacy of leadership, innovation, and purpose. 

Joining ICBD means you'll be part of the team behind some of the fastest-growing companies in healthcare, technology, and business services. We are proudly self-funded, committed to sustainable growth, and led by visionary thought leaders—including our CEO and Founder, the 2024 Ernst & Young U.S. Entrepreneur Of The Year® National Overall Award winner. 

Our most visible success is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the Financial Times "The Americas' Fastest-Growing Companies 2026" list, following 2025's No. 1 ranking. 

The ICBD portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence: 

• ABA Centers - The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas.

• GateHouse Treatment - A comprehensive network of substance use disorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services.

• Marquis MD - A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology.

• Exact Billing Solutions - Innovative revenue cycle management and advanced billing support systems for healthcare providers.
• The Christopher M. Barnett Family Foundation - The philanthropic heart of ICBD, advancing programs that address autism care, food insecurity, homelessness, women's empowerment, and underserved children.
  

Recognition & Awards

At ICBD, our commitment to operational excellence, ethical leadership, and transformative care has earned us recognition across industries. Our portfolio companies and leadership team have been honored with multiple awards, including: 

• Inc. 5000 - 25th Fastest-Growing Private Company in America (2025). 

• Financial Times - #5 on "The Americas' Fastest Growing Companies." 

• EY Entrepreneur Of The Year® U.S. Overall. 

• South Florida Business Journal's Top 100 Companies. 

• Florida Trend Magazine's 500 Most Influential Business Leaders. 

Inc. Best in Business, Health Services. 
 

About the Role 

The Sales Support Specialist provides operational and administrative support to Business Development and Executive Director teams across assigned markets, ensuring field teams are equipped to execute referral development, community outreach, and engagement activities through effective Salesforce data management, onboarding coordination, event tracking, and field logistics. This role drives consistency and structure across markets, enabling Business Development and Executive Director teams to focus on relationship development, caregiver engagement, and admissions growth.

The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Key Responsibilities

• Maintain accurate and up-to-date Salesforce data across referral accounts, outreach activities, and events, ensuring strong CRM hygiene and reporting visibility
• Ensure consistent documentation of referral partner interactions, outreach efforts, and event activity
• Provide basic Salesforce support, including guidance on data entry, activity tracking, and adherence to established processes and standards
• Assist with onboarding and training of Business Development representatives and Executive Directors on Salesforce usage and expectations
• Support preparation for community outreach, presentations, referral partner meetings, and engagement activities
• Coordinate logistics and materials for events, including lunch-and-learns and other outreach initiatives
• Track and monitor referral partner engagement and event activity across assigned markets
• Assist with onboarding coordination by facilitating system access, distributing materials, and providing guidance on tools and processes
• Coordinate ordering and distribution of marketing and outreach materials to support field teams
• Respond to field requests and provide administrative support to enhance execution across service areas
• Support tracking and reporting of outreach metrics, event performance, and CRM activity audits
• Assist with data cleanup, reporting preparation, and overall sales operations support

Requirements

Qualifications

• High School diploma, Bachelors Degree preferred
• Maintain accurate and up-to-date Salesforce data across referral accounts, outreach activities, and events, ensuring strong CRM hygiene and reporting visibility
• Ensure consistent documentation of referral partner interactions, outreach efforts, and event activity
• Provide basic Salesforce support, including guidance on data entry, activity tracking, and adherence to established processes and standards
• Assist with onboarding and training of Business Development representatives and Executive Directors on Salesforce usage and expectations
• Support preparation for community outreach, presentations, referral partner meetings, and engagement activities
• Coordinate logistics and materials for events, including lunch-and-learns and other outreach initiatives
• Track and monitor referral partner engagement and event activity across assigned markets
• Assist with onboarding coordination by facilitating system access, distributing materials, and providing guidance on tools and processes
• Coordinate ordering and distribution of marketing and outreach materials to support field teams
• Demonstrated ability to manage multiple workstreams, timelines, and cross-functional   stakeholders in a fast-paced environment. 
• Strong facilitation and communication skills, with the ability to translate complex concepts into practical, field-ready tools. 
• Must maintain clean background and drug screenings. 

Benefits

• 21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica)
• Generous 401(k) with up to 6% employer match
• 100% employer-paid maternity/paternity leave for up to 5 weeks
• Tuition reimbursement up to $2,500 per semester
• EAP (unlimited counseling 24/7), BeyondMed (discounts on wellness and elective healthcare services), PerkSpot (discounts on top brands), Pet Insurance (Nationwide), and On the GoGa wellbeing hub

Closing Statement

ICBD is an Equal Opportunity Employer and is committed to building an inclusive workplace free from discrimination. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

ICBD participates in the U.S. Department of Homeland Security E-Verify program.

We are committed to providing reasonable accommodation for qualified individuals with disabilities throughout the hiring process and employment. If you require assistance or accommodation, please let us know.