About this Revenue Operations Expert - Account Deployment role at Malt
Key responsibilities ✨
Account Deployment & Activation Efficiency: Monitor the performance of accounts under deployment against contractual commitments. Partner closely with Account Management (AM) leaders to scale customer outreach through product levers and standardized onboarding routines. Provide updates & insights in regular instances (weekly, monthly, quarterly business reviews).
Account & Contact Mapping & Database Governance: Partnering with the Salesforce Product Manager, own and scale contact and organization hierarchy mapping across accounts. Clean corporate hierarchy structures to eliminate CRM technical debt. Working with Legal Team, act as the structural gatekeeper for contract accuracy for newly signed Master Services Agreements (MSAs). Clean corporate hierarchy structures to eliminate CRM technical debt.
Process, AI & Tool Optimization: Co-design, deploy, and refine commercial processes and tools within the specific context of account deployment, ensuring seamless integration and high adoption rates.
Training & Enablement: Deliver tactical training programs, onboarding materials, and regular refreshers on deployment tools, internal processes, and contact mapping practices to frontline teams.
About you 🧑🚀
Experience: 5 to 7 years of professional experience in Sales Operations, Revenue Operations, Consulting, or Financial Planning & Analysis (FP&A).
Analytical Skills: Strong analytical skills and sharp business acumen, with a strong background or plus in data analysis.
CRM Mastery & Architecture Mindset: Advanced, hands-on proficiency with Salesforce (SFDC), specifically around complex account hierarchies, contact roles, and contract management objects.
Process Scale & Change Management: Proven ability to turn complex operational workflows into standard, repeatable sales routines that scale effectively across teams.
Execution Style: Highly organized, solution-oriented, hands-on builder who loves setting up tools and processes and tracking their adoption by business teams.
Communication & Orchestration: Excellent communication, interpersonal, and presentation skills. Strong ability to manage cross-functional relationships between frontline sales and central teams.
Language: Fluent in English (all our job ads and operations are managed in English to maintain our high minimum standard).
How to join the mission? 🚀
First call with Claudia Ferrand, our Talent Acquisition Manager, to better understand your background, aspirations and answer any questions you may have. (30-45 minutes)
Interview with Matthieu Chaignot Sales Operations Director, to dive into the role and ensure it’s a match! (45-60 minutes)
Business case for you to complete and present to Edith Savoye and Matthieu Chaignot in order to assess your skills for the role and presentation skills.
Final interview with one of our C-level to discuss Malt’s long-term vision
