About this Retail Warehouse Associate role at Lucasmuseum
POSITION SUMMARY
Reporting to the Manager, Retail Warehouse, the Retail Warehouse Associate plays a vital behind-the-scenes role within the Revenue & Engagement department, supporting the Museum’s retail experience. As a steward of merchandise, this position ensures items are received, handled, and delivered with care and precision while maintaining a seamless flow of inventory from the warehouse to the museum store.
This role also serves as a trusted driver, responsible for the safe and timely transport of goods between locations, upholding high standards of safety, reliability, and operational excellence.
RESPONSIBILITIES
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Receive and inspect incoming shipments, verifying quantities, condition, and alignment with purchase orders, packing slips, and transfer documentation
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Unpack, label, and organize merchandise to preserve product integrity, accessibility, and efficient stock flow
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Maintain accurate inventory records through cycle counts, audits, and timely updates in inventory management systems or handheld devices
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Replenish the museum store in a timely manner, partnering with store staff to support merchandising priorities, launches, and seasonal product flow
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Pick, pack, and prepare merchandise for internal transfers, store requests, and customer fulfillment with accuracy and efficiency
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Process damaged goods, returns, and discrepancies according to established procedures, escalating issues as needed
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Help reduce loss and shrink by handling merchandise carefully, maintaining secure storage practices, and reporting variances promptly
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Uphold a clean, organized, and safe warehouse environment that reflects operational excellence and supports OSHA-compliant practices
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Load and unload goods with care, recognizing the value and craftsmanship of each item
QUALIFICATIONS
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High school diploma or GED equivalent required
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Valid CA Driver License
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2+ years of experience in warehouse, retail, logistics, or a related operational environment
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Ability to lift to 50 lbs. and perform physical tasks in a fast-paced environment
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Forklift certification (or ability to obtain) preferred
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Familiarity with inventory systems, handheld scanners, and stock management practices
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Strong attention to detail, organization, and accuracy in receiving, stocking, and fulfillment tasks
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Reliable, team-oriented, and able to communicate effectively across warehouse and retail operations
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Knowledge of health and safety standards and maintaining OSHA-compliant operations in California
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This role is performed primarily in a public-facing museum retail environment with frequent interaction with visitors, staff, vendors, and other museum departments.
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The retail space may be active and fast-paced, particularly during weekends, holidays, exhibitions, programs, and special events.
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May require early mornings, evenings, weekends, and holidays.
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Ability to stand and walk for extended periods of time during scheduled shifts.
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Ability to lift, carry, unpack, and restock merchandise up to 30 pounds, including shipment boxes, inventory, retail fixtures, displays, point-of-sale equipment, and other store supplies.
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Ability to bend, reach, climb step stools as needed, and perform repetitive motions associated with POS operation, packaging, tagging, and merchandising.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
WORK ENVIRONMENT
PHYSICAL REQUIREMENTS
